Publication Cover
CoDesign
International Journal of CoCreation in Design and the Arts
Volume 15, 2019 - Issue 4
355
Views
1
CrossRef citations to date
0
Altmetric
Original Articles

Incompleteness and redundancy: organisational components of a design-enabled infrastructure to support coordinated action of multiple stakeholders

ORCID Icon
Pages 361-376 | Received 20 Dec 2017, Accepted 06 Nov 2018, Published online: 16 Nov 2018

References

  • Allen, S. 2009. Practice - Architecture, Technique and Representation. 2nd ed. London: Routledge.
  • Ballegaard, S. A., T. R. Hansen, and M. Kyng. 2008. “Healthcare in Everyday Life: Designing Healthcare Services for Daily Life.” In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1807–1816. New York, NY: ACM. doi:10.1145/1357054.1357336.
  • Berg, C. 1968. “Case Studies in Organizational Research and Education.” Acta Sociologica 11 (1/2): 1–11. doi:10.1177/000169936801100101.
  • Binder, T., E. Brandt, J. Halse, M. Foverskov, S. Olander, and S. Yndigegn. 2011a. “Living the (Co-Design) Lab.” http://www.nordes.org/opj/index.php/n13/article/view/108
  • Binder, T., G. De Michelis, P. Ehn, G. Jacucci, P. Linde, and I. Wagner. 2011b. Design Things. Cambridge, MA: MIT Press.
  • Björgvinsson, E., P. Ehn, and P.-A. Hillgren. 2010. “Participatory Design and Democratizing Innovation.” In Proceedings of the 11th Biennial Participatory Design Conference, 41–50. Sydney: ACM.
  • Björgvinsson, E., P. Ehn, and P.-A. Hillgren. 2012a. “Design Things and Design Thinking: Contemporary Participatory Design Challenges.” Design Issues 28 (3): 101–116. doi:10.1162/DESI_a_00165.
  • Björgvinsson, E., P. Ehn, and P.-A. Hillgren. 2012b. “Agonistic Participatory Design: Working with Marginalised Social Movements.” CoDesign 8 (2–3): 127–144. doi:10.1080/15710882.2012.672577.
  • Breslin, M., and R. Buchanan. 2008. “On the Case Study Method of Research and Teaching in Design.” Design Issues 24 (1): 36–40. doi:10.1162/desi.2008.24.1.36.
  • Buchanan, D. A. 2012. “Case Studies in Organizational Research.” In The Practice of Qualitative Organizational Research: Core Methods and Current Challenges, edited by G. Symon and C. Cassell, 373–392. London: SAGE Publications.
  • Czarniawska, B. 2012. “Organization Theory Meets Anthropology: A Story of an Encounter.” Journal of Business Anthropology 1 (1): 118–140. doi:10.22439/jba.v1i1.3549.
  • Dasgupta, M. 2015. “Exploring the Relevance of Case Study Research.” Vision: the Journal of Business Perspective 19 (2): 147–160. doi:10.1177/0972262915575661.
  • Davenport, S., and S. Leitch. 2005. “Circuits of Power in Practice: Strategic Ambiguity as Delegation of Authority.” Organization Studies 26 (11): 1603–1623. doi:10.1177/0170840605054627.
  • Davison, R. B., J. R. Hollenbeck, C. M. Barnes, D. J. Sleesman, and D. R. Ilgen. 2012. “Coordinated Action in Multiteam Systems.” Journal of Applied Psychology 97 (4): 808–824. doi:10.1037/a0026682.
  • Dell’era, C. 2010. “Art for Business: Creating Competitive Advantage through Cultural Projects.” Industry & Innovation 17 (1): 71–89. doi:10.1080/13662710903573844.
  • Denton, H. G. 1997. “Multidisciplinary Team-Based Project Work: Planning Factors.” Design Studies 18 (2): 155–170. doi:10.1016/S0142-694X(97)85458-0.
  • Donetto, S., P. Pierri, V. Tsianakas, and G. Robert. 2015. “Experience-Based Co-Design and Healthcare Improvement: Realizing Participatory Design in the Public Sector.” The Design Journal 18 (2): 227–248. doi:10.2752/175630615X14212498964312.
  • Ehn, P., E. M. Nilsson, and R. Topgaard. 2014. Making Futures: Marginal Notes on Innovation, Design, and Democracy. Cambridge, MA: MIT Press.
  • Eisenberg, E. M. 1984. “Ambiguity as Strategy in Organizational Communication.” Communication Monographs 51: 227–242. doi:10.1080/03637758409390197.
  • Eisenberg, E. M. 2007. Strategic Ambiguities: Essays on Communication, Organization, and Identity. Thousand Oaks, CA: Sage Publications.
  • Eisenhardt, K. M. 1989. “Building Theories From Case Study Research.” The Academy of Management Review 14 (4): 532–550. doi:10.5465/amr.1989.4308385.
  • Eisenhardt, K. M., and M. E. Graebner. 2007. “Theory Building from Cases: Opportunities and Challenges.” Academy of Management Journal 50 (1): 25–32. doi:10.5465/amj.2007.24160888.
  • Hickson, L., and C. Meyer. 2014. “Improving Uptake and Outcomes of Hearing Aid Fitting for Older Adults: What are the Barriers and Facilitators?” International Journal of Audiology 53 (sup1): S1–2. doi:10.3109/14992027.2013.875265.
  • Hillgren, P.-A., P. Linde, and B. Peterson. 2013. “Matryoshka Dolls and Boundary Infrastructuring - Navigating among Innovation Policies and Practices.” Paper presented at the 3rd Participatory Innovation Conference 2013, Lahti, Finland, June 18–20.
  • Hillgren, P.-A., A. Seravalli, and A. Emilson. 2011. “Prototyping and Infrastructuring in Design for Social Innovation.” CoDesign 7 (3–4): 169–183. doi:10.1080/15710882.2011.630474.
  • Høiseth, M., and M. M. Keitsch. 2015. “Using Phenomenological Hermeneutics to Gain Understanding of Stakeholders in Healthcare Contexts.” International Journal of Design 9 (3): 33–45.
  • Jerram, J. C., and S. C. Purdy. 2001. “Technology, Expectations, and Adjustment to Hearing Loss: Predictors of Hearing Aid Outcome.” Journal of the American Academy of Audiology 12 (2): 64–79.
  • Karasti, H. 2014. “Infrastructuring in Participatory Design.” In Proceedings of the 13th Participatory Design Conference: Research Papers - Volume 1, 141–150. New York, NY: ACM.
  • Karasti, H., and J. Blomberg. 2018. “Studying Infrastructuring Ethnographically.” Computer Supported Cooperative Work (CSCW) 27 (2): 233–265. doi:10.1007/s10606-017-9296-7.
  • Keshavarz, M., and R. Maze. 2013. “Design and Dissensus: Framing and Staging Participation in Design Research.” Design Philosophy Papers 11 (1): 7–29. doi:10.2752/089279313X13968799815994.
  • Knudsen, L. V., M. Öberg, C. Nielsen, G. Naylor, and S. E. Kramer. 2010. “Factors Influencing Help Seeking, Hearing Aid Uptake, Hearing Aid Use and Satisfaction with Hearing Aids: A Review of the Literature.” Trends in Amplification 14 (3): 127–154. doi:10.1177/1084713810385712.
  • Kumar, N., L. W. Stern, and J. C. Anderson. 1993. “Conducting Interorganizational Research Using Key Informants.” Academy of Management Journal 36 (6): 1633–1651. doi:10.2307/256824.
  • Le Dantec, C. A., and C. DiSalvo. 2013. “Infrastructuring and the Formation of Publics in Participatory Design.” Social Studies of Science 43 (2): 241–264. doi:10.1177/0306312712471581.
  • Lee, S. 2011. “Evaluating Serviceability of Healthcare Servicescapes: Service Design Perspective.” International Journal of Design 5 (2): 61–71.
  • Levtov, Y., L. Picinali, M. D’Cruz, and L. Simeone. 2016. “3D Tune-In: The Use of 3D Sound and Gamification to Aid Better Adoption of Hearing Aid Technologies.” Paper presented at the 140th Audio Engineering Society Convention, Paris, France, June 4–7.
  • Löwgren, J., and B. Reimer. 2013. Collaborative Media: Production, Consumption, and Design Interventions. Cambridge, MA: MIT Press.
  • Lukens, J. 2013. “DIY Infrastructure and the Scope of Design Practice.” Design Issues 29 (3): 14–27. doi:10.1162/DESI_a_00218.
  • Manzini, E. 2015. Design, When Everybody Designs: An Introduction to Design for Social Innovation. Design Thinking, Design Theory. Cambridge, MA: MIT Press.
  • March, J. G., and J. P. Olsen. 1976. Ambiguity and Choice in Organizations. Bergen: Universitetforlaget.
  • Meister, H., M. Walger, D. Brehmer, U.-C. von Wedel, and V. W. Hasso. 2008. “The Relationship between Pre-Fitting Expectations and Willingness to Use Hearing Aids.” International Journal of Audiology 47 (4): 153–159. doi:10.1080/14992020701843111.
  • Meyerson, D. 1991. “‘Normal’ Ambiguity?” In Reframing Organizational Culture, edited by P. J. Frost, L. F. Moore, M. R. Louis, C. C. Lundberg, and J. Martin, 131–144. Newbury Park, CA: Sage.
  • Myers, M. D. 2013. Qualitative Research in Business and Management. 2nd ed. London: SAGE Publications.
  • Paré, G. 2004. “Investigating Information Systems with Positivist Case Research.” Communications of the Association for Information Systems 13: Article 18. doi:10.17705/1CAIS.01318.
  • Pettigrew, A. M. 1990. “Longitudinal Field Research on Change: Theory and Practice.” Organization Science 1 (3): 267–292. doi:10.1287/orsc.1.3.267.
  • Pichora-Fuller, M. K., and G. Singh. 2006. “Effects of Age on Auditory and Cognitive Processing: Implications for Hearing Aid Fitting and Audiologic Rehabilitation.” Trends in Amplification 10 (1): 29–59. doi:10.1177/108471380601000103.
  • Reimer, H., K. M. Maria, E. Nilsson, and N. Arsenault. 2012. “Advancing Sustainable Urban Transformation through Living Labs.” Paper presented at the 3rd International Conference on Sustainability Transitions, Copenhagen, Denmark.
  • Robertson, T., and J. Simonsen. 2012. “Challenges and Opportunities in Contemporary Participatory Design.” Design Issues 28 (3): 3–9. doi:10.1162/DESI_a_00157.
  • Robson, C. 2002. Real World Research. 2nd ed. Oxford: Blackwell Publishers.
  • Selloni, D. 2017. “Defining a Collaborative Infrastructure.” In CoDesign for Public-Interest Services, 133–140. Cham: Springer. doi:10.1007/978-3-319-53243-1_8.
  • Seravalli, A. 2014. Making Commons. Malmö, Sweden: Malmö University.
  • Seravalli, A., and L. Simeone. 2016. “Performing Hackathons as a Way of Positioning Boundary Organizations.” Journal of Organizational Change Management 29 (3): 326–343. doi:10.1108/JOCM-04-2013-0060.
  • Simeone, L. 2016. Design Moves. Translational Processes and Academic Entrepreneurship in Design Labs. Malmö, Sweden: Malmö University. https://dspace.mah.se/handle/2043/21426.
  • Simeone, L., G. Secundo, and G. Schiuma. 2017. “Knowledge Translation Mechanisms in Open Innovation: The Role of Design in R & D Projects.” Journal of Knowledge Management 21 (6): 1406–1429. doi:10.1108/JKM-10-2016-0432.
  • Star, S. L., and G. C. Bowker. 2002. “How to Infrastructure.” In Handbook of New Media: Social Shaping and Consequences of Icts, edited by L. A. Lievrouw and S. Livingstone, 151–162. London: SAGE Publications.
  • Star, S. L., and K. Ruhleder. 1996. “Steps toward an Ecology of Infrastructure: Design and Access for Large Information Spaces.” Information Systems Research 7 (1): 111–134. doi:10.1287/isre.7.1.111.
  • Tarrow, S. 1995. “Bridging the Quantitative-Qualitative Divide in Political Science.” American Political Science Review 89 (2): 471–474. doi:10.2307/2082444.
  • Vuori, T. 2011. “Strategic Sense-Giving at the Micro-Level: Facilitating and Triggering Coordinated Action.” International Journal of Management Development 1 (1): 1–14. doi:10.1504/IJMD.2011.039951.
  • Wildevuur, S. E., and V. D. Dick. 2011. “Scottie: Design for Social Connectedness in Healthcare.” CoDesign 7 (2): 131–138. doi:10.1080/15710882.2011.609892.
  • Williams, J. P., and D. Kirschner. 2012. “Coordinated Action in the Massively Multiplayer Online Game World of Warcraft: Coordinated Action in the Massively Multiplayer Online Game World of Warcraft.” Symbolic Interaction 35 (3): 340–367. doi:10.1002/symb.22.
  • Wilson, D. H., P. G. Walsh, L. Sanchez, A. C. Davis, A. W. Taylor, G. Tucker, and I. Meagher. 1999. “The Epidemiology of Hearing Impairment in an Australian Adult Population.” International Journal of Epidemiology 28 (2): 247–252. doi:10.1093/ije/28.2.247.
  • Winschiers-Theophilus, H., N. J. Bidwell, and E. Blake. 2012. “Community Consensus: Design beyond Participation.” Design Issues 28 (3): 89–100. doi:10.1162/DESI_a_00164.
  • Yin, R. K. 2009. Case Study Research: Design and Methods 4th ed. Thousand Oaks, CA: Sage.
  • Yoshinaga-Itano, C. 2003. “Early Intervention after Universal Neonatal Hearing Screening: Impact on Outcomes.” Mental Retardation and Developmental Disabilities Research Reviews 9 (4): 252–266. doi:10.1002/mrdd.10088.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.