References
- Smith ML, Raab SS, Fernald DH, et al. Evaluating the connections between primary care practice and clinical laboratory testing: a review of the literature and call for laboratory involvement in the solutions. Arch Pathol Lab Med. 2013;137:120–11.
- Richardson W, Corrigan J. The IOM quality initiative: a progress report at year six. IOM Newsl. 2002;1:1–7.
- Jones BA, Bekeris LG, Nakhleh RE, et al. Physician satisfaction with clinical laboratory services: a college of American pathologists Q-probes study of 138 institutions. Arch Pathol Lab Med. 2009;133:38–43.
- Pereira P. ISO 15189: 2012 medical laboratories-Requirements for quality and competence. 2017.
- McCall SJ, Souers RJ, Blond B, et al. Physician satisfaction with clinical laboratory services: a college of American pathologists Q-probes study of 81 institutions. Arch Pathol Lab Med. 2016;140:1098–1103.
- Zarbo RJ, Nakhleh RE, Walsh M. Customer satisfaction in anatomic pathology: a college of American pathologists Q-probes study of 3065 physician surveys from 94 laboratories. Arch Pathol Lab Med. 2003;127:23–29.
- Shulman IA. College of American pathologists laboratory accreditation checklist item TRM. 44955: phase I requirement on bacterial detection in platelets. Arch Pathol Lab Med. 2004;128:958–963.
- Luman ET, Yao K, Nkengasong JN. A comprehensive review of the SLMTA literature part 2: measuring success. Afr J Lab Med. 2014;3.
- Rusanganwa V, Gahutu JB, Nzabahimana I, et al. Clinical referral laboratories in Rwanda: the status of quality improvement after 7 years of the SLMTA program. Am J Clin Pathol. 2018;150:240–245.
- Nzabahimana I, Sebasirimu S, Ruzindana E, et al. Innovative strategies for a successful SLMTA country programme: the Rwanda story. Afr J Lab Med. 2016;3:1–6.
- Rusanganwa V, Gahutu JB, Evander M, et al. Clinical referral laboratory personnel’s perception of challenges and strategies for sustaining the laboratory quality management system: a qualitative study in Rwanda. Am J Clin Pathol. 2019;152:725–734.
- Rwanda MoH. Health sector policy. 2 ed. Kigali, Rwanda: Ministry of Health; 2015. www.moh.gov.rw
- Rwanda MoH. Third health sector strategic plan. 3 ed. Kigali, Rwanda: Ministry of Health; 2012. www.moh.gov.rw
- Rwanda MoH. Fouth health sector strategic plan. 2018 JulJuly. Kigali, Rwanda.
- Rusanganwa V, Gahutu JB, Nzabahimana I, et al. Clinical referral laboratories in RwandaThe status of quality improvement after 7 years of the SLMTA program. Am J Clin Pathol. 2018;150(3):240–245.
- Braun V, Clarke V. Using thematic analysis in psychology. Qual Res Psychol. 2006;3:77–101.
- Mengesha MB. The clinical laboratory service: medical practitioners’ satisfaction in Southern Ethiopia. Am J Clin Pathol. 2015;144:895–901.
- Ejeta E, Tadele G, Desalegn M, et al. Health care providers satisfaction with the clinical laboratory service of nekemte referral hospital, Western Ethiopia. Int J Med Med Sci. 2015;7:91–97.
- Elhoseeny T, Mohammad E. Quality of the clinical laboratory department in a specialized hospital in Alexandria, Egypt. East Mediterr Health J. 2013;19:81–87.
- Mujahed Adulkader N, Garcia Triana B. Physician satisfaction with hospital clinical laboratory services in Aden Governorate, Yemen, 2009. East Mediterr Health J. 2013;19: 555–560.
- Zaini RG, Zaini RG. Physician’s satisfaction from laboratory services in maternity and children hospital in Makkah. Int J Lab Med Res 1:101.
- World Health Organisation. Stepwise laboratory quality improvement process toward accreditation Brazaville. Congo: World Health Organisation; 2015 [updated 2015; cited 2017 Nov 22] www.who.int.