37
Views
2
CrossRef citations to date
0
Altmetric
Original Articles

Nonlinear Principal Component Analysis as a Tool for the Evaluation of Customer Satisfaction

&
Pages 117-132 | Received 01 Apr 2007, Accepted 01 Nov 2007, Published online: 09 Feb 2016

References

  • Andrich, D. (1978). A rating formulation for ordered response categories. Psycometrika, 43, 561–573.
  • Bertrand, M. and Mullainathan, S. (2001). Do people mean what they say? Implications for subjective survey data. Papers and proceedings of the hundred thirteenth annual meeting of the American economic association, economics and social behavior. The American Economic Review, 91(2), 67–72.
  • Bollen, K. A. (1989). Structural Equations with Latent Variables. Wiley, New York.
  • Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16, 297–334.
  • Efron, B. (1979). Bootstrap method: another look at the jackknife. Annals of Statistics, 7, 1–26.
  • Efron, B. and Tibshirani, R. J. (1993). An Introduction to the Bootstrap. Chapman & Hall/CRC, Boca Raton.
  • Ferrari, P. A. and Annoni, P. (2006). Missing Data in Optimal Scaling, Data Analysis, Classification and the Forward Search, eds. S. Zani, A. Cerioli, M. Riani and M. Vichi, Springer-Verlag, Berlin, 85–92
  • Ferrari P. A., Annoni P. and Salini S. (2005). A comparison between alternative models for environmental ordinal data: nonlinear PCA vs Rasch analysis. Proceedings of the 20 h International Workshop on Statistical Modelling, Sydney, 173–177.
  • Freeman, R. B. (1978). Job satisfaction as an economic variable. American Economic Association, 68(2), 135–141.
  • Gifi, A. (1990). Nonlinear Multivariate Analysis. Wiley, New York.
  • Heiser, W. J. and Meulman, J. J. (1994). Homogeneity analysis: exploring the distribution of variables and their nonlinear relationship, Correspondence Analysis in the Social Sciences: Recent Developments and Applications, eds. M. J. Greenacre and J. Blasius, Academic Press, Harcourt Brace & Company New York, 179–209.
  • Joreskog, K. G. (1970). A general method for analysis of covariance structure. Biometrika, 57, 2, 239–251.
  • Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 140, 595–639.
  • Little, R. J. A. and Rubin, D. B. (2002). Statistical Analysis with Missing Data, 2nd edition. Wiley Interscience, New York.
  • Masters, G. B. (1982). A Rasch model for partial credit scoring. Psychometrika, 47, 149–174
  • Michailidis, G. and De Leeuw, J. (1998). The Gifi system of descriptive multivariate analysis. Statistical Science, 13, 307–336.
  • Ramsey J. O. (1988). Monotone regression splines in Action. Statistical Science, 3, 425–441.
  • Rasch G. (1980). Probabilistic Models for Some Intelligence and Attainment Tests. University of Chicago Press, Chicago.
  • Tenenhaus, M., Esposito Vinzi, V., Chatelin, Y. M. and Lauro, C. (2005). PLS path modelling. Computational Statistics and Data Analysis, 48, 159–205.
  • Wold, H. (1982). Systems under indirect observation using PLS. A Second Generation of Multivariate Analysis: Methods, eds. C. Fornell, Praeger, New York, 325–347.
  • Wright, B. D. and Maesters, G. N. (1982). Rating Scale Analysis. MESA PRESS, Chicago.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.