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Quality Technology & Quantitative Management Volume 7, 2010 - Issue 2
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Original Articles

Sensitivity Analysis and Robust Approach in Multidimensional Scaling: An Evaluation of Customer Satisfaction

Nadia SolaroDepartment of Statistics, University of Milan-Bicocca, ItalyView further author information
Pages 169-184 | Received 01 Jul 2007, Accepted 01 Apr 2008, Published online: 09 Feb 2016

References

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  • Solaro, N. and Pagani, M. (2005). Individual clinical benchmarking: a proposal based on the application of forward search in multidimensional scaling. Proceedings of Conference “Evaluation and Customer Satisfaction for Service Quality”, 175–178. Rome, Italy.
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