276
Views
6
CrossRef citations to date
0
Altmetric
Articles

Service quality variation monitoring using the interquartile range control chart

&
Pages 613-627 | Accepted 03 Sep 2018, Published online: 02 Oct 2018

References

  • Bebbington, P. E., McBride, O., Steel, C., Kuipers, E., Radovanovic, M., & Brugha, T. (2013). The structure of paranoia in the general population. British Journal Psychiatry, 202, 419–427.
  • Das, N., & Bhattacharya, A. (2008). A new non-parametric control chart for controlling variability. Quality Technology & Quantitative Management, 5(4), 351–361.
  • Daudin, J. J. (1992). Double sampling xbar chart. Journal of Quality Technology, 24(2), 78–87.
  • Diaz-Serrano, L. (2005). Labor income uncertainty, skewness and homeownership: A panel data study for Germany and Spain. Journal Urban Economics, 58, 156–176.
  • He, D., & Grigoryan, A. (2006). Joint statistical design of double sampling X-bar and S charts. European Journal of Operational Research, 168(1), 122–142.
  • Ho, R. T. H., Fong, T. C. T., & Cheung, I. K. M. (2014). Cancer-related fatigue in breast cancer patients: Factor mixture models with continuous non-normal distributions. Qualitative Life Researcher, 23, 2909–2916.
  • Jones-Farmer, L., & Champ, C. (2010). Distribution-free phase I control chart for subgroup scale. Journal of Quality Technology, 42(4), 373–387.
  • Khoo, M. B. C., & Lim, E. G. (2005). An improved R (range) control chart for monitoring the process variance. Quality and Reliability Engineering International, 21, 43–50.
  • Liu, L., Chen, B., Zhang, J., & Zi, X. (2015). Adaptive phase II nonparametric EWMA control chart with variable sampling interval. Quality and Reliability Engineering International, 31(1), 15–26.
  • Liu, L., Tsung, F., & Zhang, J. (2014). Adaptive nonparametric CUSUM scheme for detecting unknown shifts in location. International Journal of Production Research, 52(6), 1592–1606.
  • Liu, L., Zi, X., Zhang, J., & Wang, Z. (2013). A sequential rank-based nonparametric adaptive EWMA control chart. Communications in Statistics-Simulation and Computation, 42(4), 841–859.
  • MacCarthy, B. L., & Wasusri, T. (2002). A review of non-standard applications of statistical process control (SPC) charts. International Journal of Quality & Reliability Management, 19, 295–320.
  • Montgomery, D. C. (2005). Introduction to statistical quality control (5th ed.). New York: John Wiley & Sons.
  • Montgomery, D. C. (2013). Introduction to statistical quality control (7th ed.). New York: John Wiley & Sons.
  • Nanthakumar, C., & Vijayalakshmi, S. (2015). Construction of Interquartile range (IQR) control chart using process capability for range. American International Journal of Research in Science, Technology. Engineering & Mathematics, 12(1) 54–58.
  • Ning, X., Shang, Y., & Tsung, F. (2009). Statistical process control techniques for service processes: A review. 6th International Conference on Service Systems and Service Management, Xiamen, China, 927–931.
  • Qazi, S., DuMez, D., & Uckun, F. M. (2007). Meta analysis of advanced cancer survival data using lognormal parametric fitting: A statistical method to identify effective treatment protocols. Current Pharmaceutical Design, 13, 1533–1544.
  • Stromberg, A. J., Griffith, W., & Smith, M. (2003). Control charts for the median and interquartile range. In R. Dutter, P. Filzmoser, U. Gather, & P. J. Rousseeuw (Eds.), Developments in robust statistics, Springer-Verlag Berlin Heidelberg, Switzerland, 368–376.
  • Stuhldreher, N., Wild, B., Koenig, H. H., Konnopka, A., Zipfel, S., & Herzog, W. (2015). Determinants of direct and indirect costs in anorexia nervosa. International Journal Eating Disorders, 48, 139–146.
  • Swartout, K. M., Thompson, M. P., Koss, M. P., & Su, N. (2015). What is the best way to analyze less frequent forms of violence? The case of sexual aggression. Psychologist Violence, 5, 305–313.
  • Van der Linden, W. J. (2006). A log-normal model for response times on test items. Journal Education Behavioral Statistical, 31, 181–204.
  • Yang, S. F. (2013). Using a new VSI EWMA average loss control chart to monitor changes in the difference between the process mean and target and/or the process variability. Applied Mathematical Modelling, 37(16–17), 7973–7982.
  • Yang, S. F. (2015). An improved distribution-free EWMA mean chart. Communications in Statistics – Simulation and Computation, 44, 1–18.
  • Yang, S. F., & Arnold, B. C. (2014). A simple approach for monitoring business service time variation. Scientic World Journal, 2014, 1–16.
  • Yang, S. F., & Arnold, B. C. (2015). A new approach for monitoring process variance. Journal of Statistical Computing and Simulation, 86, 2749–2765.
  • Yang, S. F., & Cheng, S. W. (2011). A new nonparametric CUSUM mean chart. Quality and Reliability Engineering International, 27, 867–875.
  • Yang, S. F., Cheng, T. C., Huang, Y., & Cheng, S. W. (2012). A new chart for monitoring service process mean. Quality and Reliability Engineering International, 28(4), 377–386.
  • Yang, S. F., Lin, J., & Cheng, S. W. (2011). A new nonparametric EWMA sign chart. Expert Systems with Applications, 38(5), 6239–6243.
  • Yang, S. F., & Wu, S. (2017). A double sampling scheme for process mean monitoring. IEEE Access, 5(1), 6668–6677.
  • Yang, S. F., & Yang, C. (2013). Optimal variable sample size and sampling interval MSE chart. The Service Industries Journal, 33, 652–665.
  • Yue, J., & Liu, L. (2017). Multivariate nonparametric control chart with variable sampling interval. Applied Mathematical Modelling, 52, 603–612.
  • Zhou, X., Lin, H., & Johnson, E. (2009). Non-parametric heteroscedastic transformation regression models for skewed data with an application to health care costs. Journal R Statistical Social B Statistical Methodol, 70, 1029–1047.
  • Zombade, D. M., & Ghute, V. B. (2014). Nonparametric control chart for variability using runs rules. The Experiment, 24(4), 1683–1691.
  • Zou, C., & Tsung, C. (2010). Likelihood ratio-based distribution-free EWMA control charts. Journal of Quality Technology, 42(2), 174–196.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.