References and Suggested Readings
- Benoit , W.L. 1995 . Accounts, excuses, apologies: A theory of image restoration strategies , Albany : State University of New York Press .
- Coombs , T.W. 2007 . Ongoing crisis communication: Planning, managing, and responding , Thousand Oaks, CA : Sage .
- de Jong , T. , van Joolingen , W.R. , Swaak , J. , Veermans , K. , Limbach , R. , King , S. and Guerghian , D. 1998 . Self-directed learning in simulation-based discovery environments . Journal of Computer Assisted Learning , 14 : 235 – 246 .
- Dutta-Bergman , M. , Madhavan , K. and Arns , L. 2005 . Responding to bio-terror: A strategic framework for crisis response pedagogy using 3D visualization , New York, NY : International Communication Association .
- FEMA 2009 National Exercise Program . Retrieved from http://www.fema.gov/prepared/exercise.shtm
- Heath , R.L. and Coombs , W.T. 2006 . Today's public relations , Thousand Oaks, CA : Sage .
- Jones , B.L. and Chase , W.H. 1979 . Managing public policy issues . Public Relations Review , 2 : 3 – 23 .
- Sandman , P.M. 1993 . Responding to community outrage: Strategies for effective risk communication , Fairfax, VA : American Industrial Hygiene Association .
- Sellnow , T.L. , Ulmer , R.R. , Seeger , M.W. and Littlefield , R.S. 2009 . Effective risk communication: A message-centered approach , New York : Springer .
- Sellnow , T. , Venette , S. Veil , S. 2006 , July . Ready, set, plan . Panel presented at the Crisis Response Project, Kansas City, MO.
- Ulmer , R. R. , Sellnow , R. L. and Seeger , M. W. 2007 . Effective crisis communication: Moving from crisis to opportunity , Thousand Oaks, CA : Sage .
- Worley , R.B. 2007 . Active learning strategies, part 1 . Business Communication Quarterly , 70 ( 4 ) : 450 – 475 .