References and Suggested Readings
- Brown , P. and Levinson , S. 1987 . Politeness: Some universals in language usage , New York : Cambridge University Press .
- Cupach , W. and Metts , S. 1994 . Facework , London : Sage .
- Goffman , E. 1973 . The presentation of self in everyday life , Woodstock, NY : Overlook Press .
- Tannen , D. 1992 . That's not what I meant , New York : Ballantine, Random House .