References and suggested readings
- Baglione, L. S. (2006). Role-playing a public relations crisis: Preparing business students for career challenges. Journal of Promotion Management, 12(3–4), 47–61. doi: 10.1300/J057v12n03_05
- Chattaraman, V., Sankar, C. S., & Vallone, A. (2010). Action learning: Application to case study development in graduate design education. Art, Design & Communication in Higher Education, 9(2), 183–198. doi: 10.1386/adch.9.2.183_1
- Covello, V. T. (2003). Best practices in public health risk and crisis communication. Journal of Health Communication, 8, 5–8. doi: 10.1080/713851971
- Heath, R. L. (2006). Best practices in crisis communication: Evolution of practice through research. Journal of Applied Communication Research, 34(3), 245–248. doi: 10.1080/00909880600771577
- Hermann, C. F. (1963). Some consequences of crisis which limit the viability of organizations. Administrative Science Quarterly, 8, 61–82. doi: 10.2307/2390887
- Public Relations Society of America. (2014). What is public relations? Retrieved from http://www.prsa.org/AboutPRSA/PublicRelationsDefined/#.U9j8h_k7vLk
- Reynolds, B., & Seeger, M. (2012). Crisis and emergency risk communication. Washington, DC: U. S. Department of HHS and the CDC.
- Sandman, P. M. (1993). Responding to community outrage: Strategies for effective risk communication. Fairfax, VA: American Industrial Hygiene Association.
- Veil, S. R. (2010). Using crisis simulations in public relations education. Communication Teacher, 24(2), 58–62. doi: 10.1080/17404621003680906
- Wigley, S., & Zhang, W. (2011). A study of PR practitioners’ use of social media in crisis planning. Public Relations Journal, 5(3), 1–16.