The potential of forgotten and hidden Zagreb historical cemeteries in the design of ‘dark’ tourist experiences

References

• Alexiou, M. V. (2020). Experience economy and co-creation in a cultural heritage festival: Consumers’ views. Journal of Heritage Tourism, 15(2), 200–216. https://doi.org/10.1080/1743873X.2019.1632867
   Web of Science ®Google Scholar
• Andersson, T. D. (2007). The tourist in the experience economy. Scandinavian Journal of Hospitality and Tourism, 7(1), 46–58. https://doi.org/10.1080/15022250701224035
   Web of Science ®Google Scholar
• Ashworth, G. J., & Isaac, R. K. (2015). Have we illuminated the dark? Shifting perspectives on ‘dark’ tourism. Tourism Recreation Research, 40(3), 316–325. https://doi.org/10.1080/02508281.2015.1075726
   Web of Science ®Google Scholar
• Boswijk, A., Thijssen, T., & Peelen, E. (2005). A new perspective on the experience economy: Meaningful experiences. Pearson Education.
   Google Scholar
• Boswijk, A., Thijssen, T., & Peelen, E. (2007). The experience economy: A new perspective. Pearson Education.
   Google Scholar
• Brown, L. (2016). Tourism and pilgrimage: Paying homage to literary heroes. International Journal of Tourism Research, 18(2), 167–175. https://doi.org/10.1002/jtr.2043
   Web of Science ®Google Scholar
• Budak, N. (1992). Budući da smo htjeli u Zagrebu na brdu Gradecu sagraditi slobodni grad …  In Z. Stublić (Ed.), Zagrebački Gradec 1242–1850 (pp. 21–32). Grad Zagreb.
   Google Scholar
• Bugar, A., & Mašić, B. (2008). Srednjovjekovno groblje na Trgu sv. Marka u Zagrebu. In M. Guštin (Ed.), Srednji vek - arheološke raziskave med Jadranskim morjem in Panonsko nižino (pp. 171–177). Narodni muzej Slovenije; Inštitut za dediščino Sredozemlja Znanstveno-raziskovalnega središča Univerze na Primorskem.
   Google Scholar
• Buntak, F. (1996). Povijest Zagreba. Nakladni zavod Matice hrvatske.
   Google Scholar
• Calver, S. J., & Page, S. J. (2013). Enlightened hedonism: Exploring the relationship of service value, visitor knowledge and interest, to visitor enjoyment at heritage attractions. Tourism Management, 39, 23–36. https://doi.org/10.1016/j.tourman.2013.03.008
   Web of Science ®Google Scholar
• Coleman, A. E., & Snarey, J. (2011). James–Lange theory of emotion. In S. Goldstein, & J. A. Naglieri (Eds.), Encyclopedia of child behavior and development (pp. 844–846). Springer. https://doi.org/10.1007/978-0-387-79061-9_3146.
   Google Scholar
• Dancausa Millán, M. G., Hernández Rojas, R. D., & García Sánchez-Rivas, J. (2019a). Analysis of the demand of dark tourism: A case study in Córdoba (Spain). Mediterranean Journal of Social Sciences, 10(1), 161–176. https://doi.org/10.2478/mjss-2019-0015. https://www.mcser.org/journal/index.php/mjss/article/view/10379
   Google Scholar
• Dancausa Millán, M. G., Pérez Naranjo, L. M., Hernández Rojas, R. D., & Millan Vazquez de la Torre, M. G. (2019). Cemetery tourism in southern Spain: An analysis of demand. Tourism and Hospitality Management, 25(1), 37–52. https://doi.org/10.20867/thm.25.1.1
   Google Scholar
• Dobronić, L. (1991). Biskupski i kaptoloski Zagreb. Školska knjiga.
   Google Scholar
• Dow, S., Lee, J., Oezbek, C., MacIntyre, B., Bolter, J. D., & Gandy, M. (2005). Exploring spatial narratives and mixed reality experiences in Oakland Cemetery. In ACE ‘05: Proceedings of the 2005 ACM SIGCHI international Conference on Advances in computer entertainment technology (pp. 51–60). https://doi.org/10.1145/1178477.1178484
   Google Scholar
• Foley, M., & Lennon, J. J. (1996). JFK and dark tourism: A fascination with assassination. International Journal of Heritage Studies, 2(4), 198–211. https://doi.org/10.1080/13527259608722175
   Google Scholar
• Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179–188. https://doi.org/10.1007/s12525-015-0196-8
   Web of Science ®Google Scholar
• Grgin, B. (2012). Vrhunac srednjovjekovnog razvoja. In I. Goldstein & S. Goldstein (Eds.), Povijest grada Zagreba (pp. 67–107). Novi Liber.
   Google Scholar
• Hayes, D., & MacLeod, N. (2007). Packaging places: Designing heritage trails using an experience economy perspective to maximize visitor engagement. Journal of Vacation Marketing, 13(1), 45–58. https://doi.org/10.1177/1356766706071205
   Google Scholar
• Hollenbeck, C. R., Peters, C., & Zinkhan, G. (2008). Retail spectacles and brand meaning: Insights from a brand museum case study. Journal of Retailing, 84(3), 334–353. https://doi.org/10.1016/j.jretai.2008.05.003
   Web of Science ®Google Scholar
• Isaac, R. K., & Çakmak, E. (2014). Understanding visitor’s motivation at sites of death and disaster: The case of former transit camp Westerbork, the Netherlands. Current Issues in Tourism, 17 (2), 164–179. https://doi.org/10.1080/13683500.2013.776021
   Web of Science ®Google Scholar
• Ivanova, P., & Light, D. (2018). ‘It’s not that we like death or anything’: Exploring the motivations and experiences of visitors to a lighter dark tourism attraction. Journal of Heritage Tourism, 13(4), 356–369. https://doi.org/10.1080/1743873X.2017.1371181
   Web of Science ®Google Scholar
• Jelinčić, D. A. (2019). Creating experiences in cultural tourism: From sightseeing to engaged emotional action. In D. A. Jelinčić, & Y. Mansfeld (Eds.), Creating and managing experiences in cultural tourism (pp. 3–16). World Scientific Publishing. https://doi.org/10.1142/9789813233683_0001
   Google Scholar
• Jelinčić, D. A., & Senkić, M. (2017). Creating a heritage tourism experience. The power of the senses. Etnološka Tribina, 47(47), 109–126. https://doi.org/10.15378/1848-9540.2017.40.03
   Web of Science ®Google Scholar
• Larsen, S. (2007). Aspects of a psychology of the tourist experience. Scandinavian Journal of Hospitality and Tourism, 7(1), 7–18. https://doi.org/10.1080/15022250701226014
   Web of Science ®Google Scholar
• Laws, C. (2013). Pagan tourism and the management of ancient sites in Cornwall. In L. White, & E. Frew (Eds.), Dark tourism and place identity: Managing and interpreting dark places (pp. 97–114). Routledge.
   Google Scholar
• Leevit, L. (2012). Solemnity and celebration: Dark tourism experiences at Hollywood Forever cemetery. Journal of Unconventional Parks, Tourism and Recreation Research, 4(1), 20–25. http://juptrr.asp.radford.edu/Volume4.
   Google Scholar
• Light, D. (2017). Progress in dark tourism and thanatourism research: An uneasy relationship with heritage tourism. Tourism Management, 61, 275–301. https://doi.org/10.1016/j.tourman.2017.01.011
   Web of Science ®Google Scholar
• Little, C., Bec, A., Moyle, B. D., & Patterson, D. (2020). Innovative methods for heritage tourism experiences: Creating windows into the past. Journal of Heritage Tourism, 15(1), 1–13. https://doi.org/10.1080/1743873X.2018.1536709
   Web of Science ®Google Scholar
• Ma, J., Gao, J., & Scott, N. (2017). Introduction: Creating memorable experiences. In N. Scott, J. Gao, & J. Ma (Eds.), Visitor experience design. CABI series in tourism management research (pp. 3–12). CABI.
   Google Scholar
• Mašić, B., & Pantlik, B. (2008). O nalazu novca iz groba 74 u parku Grič na zagrebačkom Gornjem gradu. Vjesnik Arheološkog Muzeja u Zagrebu, 41(1), 331–342.
   Google Scholar
• Matečić, I., & Ioannides, D. (2019). Chapter 3: Experience co-creation in the touristscape: The path toward a systematic theoretical construct. In D. A. Jelinčić, & Y. Mansfeld (Eds.), Creating and managing experiences in cultural tourism (pp. 43–55). World Scientific Publishing. https://doi.org/10.1142/9789813233683_0003
   Google Scholar
• Mehmetoglu, M., & Engen, M. (2011). Pine and Gilmore’s concept of experience economy and its dimensions: An empirical examination in tourism. Journal of Quality Assurance in Hospitality & Tourism, 12(4), 237–255. https://doi.org/10.1080/1528008X.2011.541847
   Google Scholar
• Miles, W. (2002). Auschwitz: Museum interpretation and darker tourism. Annals of Tourism Research, 29(4), 1175–1178. https://doi.org/10.1016/S0160-7383(02)00054-3
   Web of Science ®Google Scholar
• Minkiewicz, J., Evans, J., & Bridson, K. (2014). How do consumers co-create their experiences? An exploration in the heritage sector. Journal of Marketing Management, 30(12), 30–59. https://doi.org/10.1080/0267257X.2013.800899
   Google Scholar
• Mionel, V. (2020). (Not so) dark tourism: The Merry cemetery in Săpânţa (Romania) – An expression of folk culture. Tourism Management Perspectives, 34, 1–12. https://doi.org/10.1016/j.tmp.2020.100656
   Web of Science ®Google Scholar
• Mishkin, M., & Appenzeller, T. (1987). The Anatomy of memory. Scientific American, 256(6), 80–89. Retrieved October 17, 2020, from http://www.jstor.org/stable/24979403 doi:10.1038/scientificamerican0687-80
   PubMed Web of Science ®Google Scholar
• Nawijn, J., Isaac, R. K., van Liempt, A., & Gridnevskiy, K. (2016). Emotion clusters for concentration camp memorials. Annals of Tourism Research, 61, 244–247. https://doi.org/10.1016/j.annals.2016.09.005
   Web of Science ®Google Scholar
• Oren, G., Shani, A., & Poria, Y. (2021). Corrigendum to “dialectical emotions in a dark heritage site: A study at the Auschwitz death camp. Tourism Management, 83, 104–194. https://doi.org/10.1016/j.tourman.2020.104239
   Web of Science ®Google Scholar
• Packer, J., & Ballantyne, R. (2016). Conceptualizing the visitor experience: A review of literature and development of a multifaceted model. Visitor Studies, 19(2), 128–143. https://doi.org/10.1080/10645578.2016.1144023
   Web of Science ®Google Scholar
• Park, M., Oh, H., & Park, J. (2010). Measuring the experience economy of film festival participants. International Journal of Tourism Science, 10(2), 35–54. https://doi.org/10.1080/15980634.2010.11434625
   Google Scholar
• Pécsek, B. (2015). City cemeteries as cultural attractions: Towards an understanding of foreign visitors’ attitude at the national graveyard in Budapest. Deturope, 7(1), 44–61. http://www.deturope.eu/img/upload/content_42123976.pdf
   Google Scholar
• Pine, B. J., & Gilmore, J. H. (1999). Experience economy: Work is theatre and every business a stage. Harvard Business School Press.
   Google Scholar
• Pine, B. J., & Gilmore, J. H. (2011). The experience economy. Harvard Business School Press.
   Google Scholar
• Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, July–August, 97–105. https://hbr.org/1998/07/welcome-to-the-experience-economy
   Google Scholar
• Prahalad, C. K., & Ramaswamy, V. (2004). The future of competition: Co-creating unique value with customers. Harvard Business School Press.
   Google Scholar
• Quan, S., & Wang, N. (2004). Towards a structural model of the tourist experience: An illustration from food experiences in tourism. Tourism Management, 25(3), 297–305. https://doi.org/10.1016/S0261-5177(03)00130-4
   Web of Science ®Google Scholar
• Radder, L., & Han, X. (2015). An examination of the museum experience based on Pine and Gilmore’s experience economy realms. Journal of Applied Business Research (JABR), 31(2), 455–470. https://doi.org/10.19030/jabr.v31i2.9129
   Google Scholar
• Raine, R. (2013). A dark tourist spectrum. International Journal of Culture, Tourism and Hospitality Research, 7(3), 242–256. https://doi.org/10.1108/IJCTHR-05-2012-0037
   Google Scholar
• Roksandić, D. (1994). Pravoslavna crkvena općina na području Gradeca između Patenta o toleranciji 1781. i revolucije 1848/9. godine. In I. Kampuš, L.Magetić & F. Šanjek (Eds.), Zagrebački Gradec 1242–1850 (pp. 277–292). Grad Zagreb.
   Google Scholar
• Seaton, A. V. (1996). Guided by the dark: From thantopsis to thanatourism. International Journal of Heritage Studies, 2(4), 234–244. https://doi.org/10.1080/13527259608722178
   Google Scholar
• Seaton, A. V. (2002). Thanatourism’s final frontiers? Visits to cemeteries, churchyards, and funerary sites as sacred and secular pilgrimage. Tourism Recreation Research, 27(2), 73–82. https://doi.org/10.1080/02508281.2002.11081223
   Google Scholar
• Seaton, T., North, M., & Gajda, G. (2015). Last resting places? Recreational spaces or thanatourism attractions and the future of historic cemeteries and churchyards in Europe. In S. Gammon, & S. Elkington (Eds.), Landscapes of leisure: Space, place and identities (pp. 71–95). Palgrave.
   Google Scholar
• Sinclair-Maragh, G. (2017). Assessing tourism experiences: The case of heritage attractions. In: The Handbook of Managing and Marketing Tourism Experiences (pp. 487–506). Published online: 9 Jan 2017. https://doi.org/10.1108/978-1-78635-290-320161021
   Google Scholar
• Stone, P. (2006). A dark tourism spectrum: Towards a typology of death and macabre related tourist sites, attractions, and exhibitions. Tourism, 54(2), 145–160. https://hrcak.srce.hr/161464
   Google Scholar
• Strielkowski, W., Stephen, P., & Wang, J. (2013). Consumer references for cultural heritage and tourism E-services: A case study of three European cities. Tržište/Market, 25(2), 161–176. https://hrcak.srce.hr/112090
   Google Scholar
• Toussaint, S., & Decrop, A. (2013). The Pere-Lachaise Cemetery: Between dark tourism and heterotopic consumption. In L. White, & E. Frew (Eds.), Dark tourism and place identity: Managing and interpreting dark places (pp. 13–27). Routledge.
   Google Scholar
• Tussyadiah, I. P. (2014). Toward a theoretical foundation for experience design in tourism. Journal of Travel Research, 53(5), 543–564. https://doi.org/10.1177/0047287513513172
   Web of Science ®Google Scholar
• Uriely, N. (2005). The tourist experience: Conceptual developments. Annals of Tourism Research, 32(1), 199–216. https://doi.org/10.1016/j.annals.2004.07.008
   Web of Science ®Google Scholar
• Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17. https://doi.org/10.1509/jmkg.68.1.1.24036
   Web of Science ®Google Scholar
• Volo, S. (2009). Conceptualizing experience: A tourist based approach. Journal of Hospitality Marketing & Management, 18(2-3), 111–126. https://doi.org/10.1080/19368620802590134
   Google Scholar
• Willard, P. (2016). Battlefield tourism and the visitor experience: the case of the Culloden Battlefield. PhD Thesis. Melbourne: La Trobe University. http://arrow.latrobe.edu.au:8080/vital/access/manager/Repository/latrobe:42326
   Google Scholar
• Zheng, C., Zhang, J., Qiu, M., Guo, Y., & Zhang, H. (2020). From mixed emotional experience to spiritual meaning: Learning in dark tourism places. Tourism Geographies, 22(1), 105–126. https://doi.org/10.1080/14616688.2019.1618903
   Web of Science ®Google Scholar