1,681
Views
10
CrossRef citations to date
0
Altmetric
Original Articles

Dealing with the Demands: Strategies Healthcare Communication Professionals Use to Cope with Workplace Stress

&

References

  • American Institute of Stress. (2016). Workplace stress. Retrieved from http://www.stress.org/workplace-stress/
  • American Psychological Association. (2016). Stress in the workplace. Retrieved from http://apa.org/helpcenter/workplace-stress.aspx
  • Ametz, J. E., Zhdanova, L., & Arnetz, B. B. (2016). Patient involvement: A new source of stress in health care work? Health Communication, 31, 1566–1572.
  • Apker, J. (2002). Front-line nurse manager roles, job stressors, and coping strategies in a managed care hospital. Qualitative Research Reports in Communication, 3, 75–81.
  • Boren, J. P., & Veksler, A. E. (2015). Communicatively restricted organizational stress (CROS) I: Conceptualization and overview. Management Communication Quarterly, 29, 28–55.
  • Bureau of Labor Statistics. (2016). Labor force statistics from the current population survey. Retrieved from https://www.bls.gov/cps/cpsaat18.htm
  • CareerCast. (2017). The most overrated jobs of 2016. Retrieved from http://www.careercast.com/jobs-rated/most-stressful-jobs-2016
  • Carmack, H. J., & Holm, T. T. (2013). Stress, burnout, job satisfaction, and intent to leave among collegiate forensic educators. National Forensic Journal, 31, 41–59.
  • Carver, C. S. (2011). Coping. In R. J. Contrada & A. Baum (Eds.), The handbook of stress science: Biology, psychology, and health (pp. 220–229). New York, NY: Springer Publishing Company.
  • Carver, C. S., Scheier, M. F., & Weintraub, J. K. (1989). Assessing coping strategies: A theoretically-based approach. Journal of Personality and Social Psychology, 56, 267–283.
  • Chan, K., Huang, A., Krainer, K., Diehl, S., & Terlutter, R. (2015). Job burnout among communication professionals in Hong Kong: An exploratory study. Intercultural Communication Studies, 24, 78–93.
  • Chipas, A., & McKenna, D. (2011). Stress and burnout in nurse anesthesia. AANA Journal, 79(2), 122–128.
  • Folkman, S., & Lazarus, R. S. (1980). An analysis of coping in a middle-aged community sample. Journal of Health and Social Behavior, 21, 219–239.
  • Ganster, D. C., & Rosen, C. C. (2013). Work stress and employee health: A multidisciplinary review. Journal of Management, 39, 1085–1122.
  • Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory. Chicago, IL: Aldine.
  • Greenberg, N., Thomas, S., Murphy, D., & Dandeker, C. (2007). Occupational stress and job satisfaction in media personnel assigned to the Iraq war (2003). Journalism Practice, 1, 356–371.
  • Jordan, E. K. (1993). Managers have it, employees have it, and what can we teach about it?: Stress in the workplace. Bulletin of the Association for Business Communication, 56, 33–35.
  • Kahill, S. (1988). Symptoms of professional burnout: A review of the empirical evidence. Canadian Psychology, 29, 285–297.
  • Kohler, J. M., Munz, D. C., & Grawitch, M. J. (2006). Test of a dynamic stress model for organisational change: Do males and females require different models? Applied Psychology: An International Review, 55, 168–191.
  • Krouse, S. S., & Afifi, T. D. (2007). Family-to-work spillover stress: Coping communicatively in the workplace. Journal of Family Communication, 7(2), 85–122.
  • Lindlof, T. R., & Taylor, B. C. (2011). Qualitative communication research methods (3rd ed.). Thousand Oaks, CA: Sage.
  • McKinley, C. (2013). Applying a distress-deterring approach to examine how emotional support predicts perceived stress and stress-related coping response. Southern Communication Journal, 78, 387–404.
  • McQuerrey, L. (2017). Importance of public relations for organizational effectiveness. Chron. Retrieved from http://smallbusiness.chron.com/importance-public-relations-organizational-effectiveness-77739.html
  • Miller, K. I., Zook, E. G., & Ellis, B. H. (1989). Occupational differences in the influence of communication on stress and burnout in the workplace. Management Communication Quarterly, 3, 166–190.
  • Moreland, J. J., & Apker, J. (2016). Conflict and stress in hospital nursing: Improving communicative responses to enduring professional challenges. Health Communication, 31, 815–823.
  • Newlands, M. (2017). Why public relations is important for your business. Inc. Retrieved from http://www.inc.com/murray-newlands/why-public-relations-is-important-for-your-business.html
  • Passalacqua, S. A., & Segrin, C. (2012). The effect of resident physician stress, burnout, and empathy on patient-centered communication during the long-call shift. Health Communication, 27, 449–456.
  • Primm, D. (2005). What workplace stress research is telling technical communicators. Technical Communication, 52, 449–455.
  • Schneider, S. A. (1997). Stress and the chemotherapy care professional: Coping through communication. North Dakota Journal of Speech & Theatre, 10, 42–51.
  • Seidman, S. A., & Zager, J. (1991). A study of coping behaviors and teacher burnout. Work and Stress: An International Journal of Work, Health, And, Organisations, 5, 205–216.
  • Smith, S. (2016, September 30). Why is content marketing important for your business? Campaignium. Retreived from http://www.campaignium.com/blog/why-is-content-marketing-important-for-your-business/
  • Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage.
  • Strauss, A., & Corbin, J. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Newbury Park, CA: Sage.
  • Ulrey, K. L., & Amason, P. (2001). Intercultural communication between patients and health care providers: An exploration of intercultural communication effectiveness, cultural sensitivity, stress, and anxiety. Health Communication, 13, 449–463.
  • Vorell, M. S. (2012). A qualitative analysis of coping strategies of substitute teachers. Alberta Journal of Educational Research, 57, 479–497.
  • Vorell, M. S., & Carmack, H. J. (2015). Healing the healer: Stress and coping strategies in the field of temporary medical worker. Health Communication, 30, 398–408.
  • Wright, K. B. (1999). Computer-mediated support groups: An examination of relationships among social support, perceived stress, and coping strategies. Communication Quarterly, 47, 402–414.
  • Zeidner, M., & Saklofske, D. (1996). Adaptive and maladaptive coping. In M. Zeidner & N. S. Endler (Eds.), Handbook of coping: Theory, research, applications (pp. 505–531). New York, NY: John Wiley & Sons, Inc.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.