255
Views
6
CrossRef citations to date
0
Altmetric
Articles

A study of integrated total quality management practice in engineering educational institutions

, &
Pages 117-125 | Published online: 27 Jun 2013

References

  • Agrawal , S. , Kumar , M. and Kumar , A. 2008 . Knowledge management framework for improving the teaching and learning process in technical education in India . Journal of University News , 46 : 10 – 16 .
  • Bilen , C. 2010 . Total quality management in higher education institutions: Challenges and future directions . International Journal of Productivity and Quality Management , 5 : 473 – 492 .
  • Demirbag , M. , Tatoglu , E. , Tekinkus , M. and Zain , S. 2006 . An analysis of the relationship between TQM implementation and organizational performance . Journal of Manufacturing Technology Management , 17 : 829 – 847 .
  • Deshmukh , S. G. 2006 . Some perspective on total quality management in technical institutes . Journal of Engineering Education , XIX : 44 – 59 .
  • Kaushik , P. and Khanduja , D. 2006 . Developing a Six-Sigma methodology to increase the passing role of student in engineering education . Indian Journal of Engineering Education , XIX : 23 – 29 .
  • Madu , C. N. and Kuei , C. H. 1993 . Dimension of quality teaching in higher institutions . Total Quality Management , 4 : 3 – 10 .
  • Mahadevappa , E. 2006 . TQM in higher education: The customer identification issue . Journal of University News , 44 : 1 – 4 .
  • Mahapatra , S. S. and Khan , M. S. 2006 . Current practices of total quality management implementation and future trend . Journal of Industrial Engineering , XXXV : 28 – 33 .
  • Mahapatra , S. S. and Khan , M. S. 2007 . A neural network approach for assessing quality in technical education: An empirical study . International Journal of Productivity and Quality Management , 2 : 287 – 306 .
  • Mersha , T. , Sriram , V. and Herron , L. 2009 . The impact of TQM implementation in a human service agency . International Journal of Productivity and Quality Management , 4 : 1 – 19 .
  • Owlia , M. S. and Aspinwall , E. M. 1996 . A framework for the dimensions of quality in higher education . Quality Assurance in Education , 4 : 12 – 20 .
  • Owlia , M. S. and Aspinwall , E. M. 1998 . A framework of measuring quality in engineering education . Total Quality Management , 9 : 501 – 518 .
  • Pal Pandi , A. and Surya Rao , U. 2007 . Achieving global quality in technical institutions through integrated total quality management . Indian Journal of Training and Development , XXI : 41 – 44 .
  • Pal Pandi , A. , Surya Rao , U. and Jeyathilagar , D. 2009 . A study on integrated total quality management practice in technical institutions – stakeholders' perspective . International Journal of Management in Education , 3 : 416 – 428 .
  • Rawat , M. S. 2007 . Paper presented at The Higher Education Summit ‘Innovation for Quality and Relevance’, Federation of Indian Chambers of Commerce and Industry, New Delhi, 2–3 November 2007 (pp. 35–38)
  • Sahney , S. , Banwet , D. K. and Karunes , S. 2004a . Conceptualizing total quality management in higher education . The TQM Magazine , 16 : 203 – 215 .
  • Sakthivel , P. B. 2007 . Top management commitment and overall engineering education excellence . The TQM Magazine , 19 : 259 – 273 .
  • Sakthivel , P. B. and Raju , R. 2006a . Conceptualization total quality management in engineering education and developing a TQM educational excellence model . Total Quality Management , 17 : 913 – 934 .
  • Sakthivel , P. B. and Raju , R. 2006b . An instrument for measuring engineering education quality from students' perspective . Quality Management Journal , 13 : 23 – 34 .
  • Sarda , S. S. , Bonde , D. S. and Kallurkar , S. P. 2006 . Application of Six-Sigma in technical education . Journal of Engineering Education , XIX : 45 – 47 .
  • Sayeda , B. , Rajendran , C. and Lokachari , P. S. 2010 . An empirical study of total quality management in engineering educational institutions of India: Perspective of management . Benchmarking: An International Journal , 17 : 728 – 767 .
  • Sureshchandar , G. S. , Rajendran , C. and Annatharaman , A. N. 2001 . A conceptual model for total quality management in service organizations . Total Quality Management , 12 : 343 – 363 .
  • Surya Rao , U. , Pal Pandi , A. and Jeyathilagar , D. 2007 . “ An analytical study of integrated total quality management practices in technical education – faculty perspective ” . In Proceedings of the 9th International Symposium on Measurement and Quality Control , IIT Madras, India 375 – 379 .
  • Talib , F. and Rahman , Z. 2010 . Studying the impact of total quality management in service industries . International Journal of Productivity and Quality Management , 6 : 249 – 268 .
  • Venkatraman , S. 2007 . A framework for implementing TQM in higher education programs . Journal of Quality Assurance in Education , 15 : 92 – 112 .
  • Viswanadhan , K. G. 2009a . Quality problems of engineering education programmes in India . International Journal of Management in Education , 3 : 40 – 55 .
  • Viswanadhan , K. G. 2009b . Quality indicators of engineering education programmes: A multi criteria analysis from India . International Journal of Industrial and Systems Engineering , 4 : 270 – 282 .
  • Zairi , M. 1995 . Total quality education for superior performance . Training for Quality , 3 : 29 – 35 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.