242
Views
4
CrossRef citations to date
0
Altmetric
Article

Performance optimization of an online retailer by a unique online resilience engineering algorithm

, ORCID Icon, &
Pages 319-340 | Received 14 Oct 2016, Accepted 20 Jul 2017, Published online: 14 Aug 2017

References

  • Abdallah, S., and B. Jaleel. 2015. “Website Appeal: Development of an Assessment Tool and Evaluation Framework of E-Marketing.” Journal of Theoretical and Applied Electronic Commerce Research 10 (3): 45–62. doi:10.4067/S0718-18762015000300005.
  • Ahn, T., S. Ryu, and I. Han. 2007. “The Impact of Web Quality and Playfulness on User Acceptance of Online Retailing.” Information & Management 44 (3): 263–275. doi:10.1016/j.im.2006.12.008.
  • Alexa, 2016. The Top 500 Sites on the Web. Accessed 6 August 2016. http://www.alexa.com/topsites/countries/IR
  • Azadeh, A., M. Saberi, and Z. Jiryaei. 2012. “An Intelligent Decision Support System for Forecasting and Optimization of Complex Personnel Attributes in a Large Bank.” Expert Systems with Applications 39 (16): 12358–12370. doi:10.1016/j.eswa.2012.04.056.
  • Azadeh, A., V. Salehi, B. Ashjari, and M. Saberi. 2014. “Performance Evaluation of Integrated Resilience Engineering Factors by Data Envelopment Analysis: The Case of a Petrochemical Plant.” Process Safety and Environmental Protection 92 (3): 231–241. doi:10.1016/j.psep.2013.03.002.
  • Azemi, F., F. Baholli, and E. Guberaj. 2015. “E-Tailing in Kosovo: The Effect of Trust, Satisfaction and Service Quality in Achieving Consumer E-Loyalty.” Academic Journal of Interdisciplinary Studies 4 (3 S1): 502–508.
  • Bao, J., 2015. The Impacts of E-Service Quality on Customers’ Repurchase Intention in Platform Online Retailing: An Empirical Investigation. WHICEB Proceedings. Paper 15. http://aisel.aisnet.org/whiceb2015/15.
  • Beck, R., R. T. Wigand, and V. Konig. 2005. “The Diffusion and Efficient Use of Electronic Commerce among Small and Medium-Sized Enterprises: An International Three-Industry Survey.” Electronic Markets 15 (1): 38–52. doi:10.1080/10196780500035282.
  • Bitter, S., and S. Grabner-Krauter. 2016. “Consequences of Customer Engagement Behavior: When Negative Facebook Posts Have Positive Effects.” Electronic Markets 26 (3): 1–13. doi:10.1007/s12525-016-0220-7.
  • Collier, J. E., and C. C. Bienstock. 2015. “A Conceptual Framework For Measuring E-service Quality.” In Creating and Delivering Value in Marketing, edited by Spotts H, 158–162. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Cham: Springer.
  • Cooper, W. W., and M. L. Muench. 2000. “Virtual Organizations: Practice and the Literature.” Journal of Organizational Computing and Electronic Commerce 10 (3): 189–208. doi:10.1207/S15327744JOCE1003_03.
  • Edwards, S. M., J. K. Lee, and C. L. Ferle. 2009. “Does Place Matter When Shopping Online? Perceptions of Similarity and Familiarity as Indicators of Psychological Distance.” Journal of Interactive Advertising 10 (1): 35–50. doi:10.1080/15252019.2009.10722161.
  • Erol, O., B. J. Sauser, and M. Mansouri. 2010. “A Framework for Investigation into Extended Enterprise Resilience.” Enterprise Information Systems 4 (2): 111–136. doi:10.1080/17517570903474304.
  • Fathian, M., S. J. Sadjadi, and S. Sajadi. 2009. “Optimal Pricing Model for Electronic Products.” Computers & Industrial Engineering 56 (1): 255–259. doi:10.1016/j.cie.2008.05.013.
  • Giovanis, A. N. 2014. “Gaining Customer Loyalty in the E-Tailing Marketplace: The Role of E-Service Quality, E-Satisfaction and E-Trust.” International Journal of Technology Marketing 9 (3): 288–304. doi:10.1504/IJTMKT.2014.063857.
  • Hart, C., and A. Laing, 2014. “The Consumer Journey through the High Street in the Digital Area.” Evolving High Streets: Resilience and Reinvention–Perspectives from Social Science, University of Southampton, Southampton, UK, 36–39.
  • Jap, S. D., C. Manolis, and B. A. Weitz. 1999. “Relationship Quality and Buyer-Seller Interactions in Channels of Distribution.” Journal of Business Research 46 (3): 303–313. doi:10.1016/S0148-2963(98)00032-0.
  • Jiang, P., and B. Rosenbloom. 2005. “Customer Intention to Return Online: Price Perception, Attribute-Level Performance, and Satisfaction Unfolding over Time.” European Journal of Marketing 39 (1/2): 150–174. doi:10.1108/03090560510572061.
  • Jouini, M., L. B. A. Rabai, and A. B. Aissa. 2014. “Classification of Security Threats in Information Systems.” Procedia Computer Science 32: 489–496. doi:10.1016/j.procs.2014.05.452.
  • Keating, B. W., A. M. Quazi, and A. Kriz. 2009. “Financial Risk and Its Impact on New Purchasing Behavior in the Online Retail Setting.” Electronic Markets 19 (4): 237–250. doi:10.1007/s12525-009-0021-3.
  • Liao, T. H., and C. J. Keng. 2013. “Online Shopping Delivery Delay: Finding a Psychological Recovery Strategy by Online Consumer Experiences.” Computers in Human Behavior 29 (4): 1849–1861. doi:10.1016/j.chb.2013.03.004.
  • Osborne, M. 2011. “Consumer Learning, Switching Costs, and Heterogeneity: A Structural Examination.” Quantitative Marketing and Economics 9 (1): 25–70. doi:10.1007/s11129-010-9092-x.
  • Otto, B., Y. W. Lee, and I. Caballero. 2011. “Information and Data Quality in Business Networking: A Key Concept for Enterprises in Its Early Stages of Development.” Electronic Markets 21 (2): 83–97. doi:10.1007/s12525-011-0063-1.
  • Palmatier, R. W., R. P. Dant, D. Grewal, and K. R. Evans. 2006. “Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis.” Journal of Marketing 70: 136–153. doi:10.1509/jmkg.70.4.136.
  • Pettit, T.J. 2013. “Ensuring Supply Chain Resilience: Development and Implementation of an Assessment Tool.” Journal of Business Logistics 34 (1): 46–76. doi:10.1111/jbl.12009.
  • Piercy, N. 2014. “Online Service Quality: Content and Process of Analysis.” Journal of Marketing Management 30 (7–8): 747–785. doi:10.1080/0267257X.2013.839571.
  • Raji, R., J. Wang, A. Nayak, W. K. Tiwari, B. Han, C. Liu, and W. J. Zhang. 2014. “Measuring the Resilience of Supply Chain Systems Using a Survival Model.” IEEE Systems Journal 9 (2): 377–381. doi:10.1109/JSYST.2014.2339552.
  • Rhee, H.-S., F. J. Riggins, and C. Kim. 2009. “The Impact of Product Type and Perceived Characteristics of the Web on Multifaceted Online Shopping Behavior.” Journal of Organizational Computing and Electronic Commerce 19: 1–29. doi:10.1080/10919390802198907.
  • Riquelme, I. P., and S. Román. 2014. “Is the Influence of Privacy and Security on Online Trust the Same for All Type of Consumers?” Electronic Markets 24 (2): 135–149. doi:10.1007/s12525-013-0145-3.
  • Serrano Cinca, C., C. Mar Molinero, and F. Chaparro Garcia. 2002. “Behind DEA Efficiency in Financial Institutions.” Account Finance 40: 30–45.
  • Shih, H. P., and B. H. Jin. 2011. “Driving Goal-Directed and Experiential Online Shopping.” Journal of Organizational Computing and Electronic Commerce 21: 136–157. doi:10.1080/10919392.2011.564487.
  • Singleton, A. D., L. Dolega, D. Riddlesden, and P. A. Longley. 2016. “Measuring the Spatial Vulnerability of Retail Centres to Online Consumption through a Framework of E-Resilience.” Geoforum 69: 5–18. doi:10.1016/j.geoforum.2015.11.013.
  • Stamenkov, G., and Z. Dika. 2016. “Bank Employees’ Internal and External Perspectives on E-Service Quality, Satisfaction and Loyalty.” Electronic Markets 26 (3): 291–309.
  • Subramanian, N., A. Gunasekaran, J. Yu, J. Cheng, and K. Ning. 2014. “Customer Satisfaction and Competitiveness in the Chinese E-Retailing: Structural Equation Modeling (SEM) Approach to Identify the Role of Quality Factors.” Expert Systems with Applications 41 (1): 69–80. doi:10.1016/j.eswa.2013.07.012.
  • Tabaei, Z., and M. Fathian. 2012. “Developing Online Customer Satisfaction Strategic Maps: With Iranian Online Retailing Case Studies.” International Journal of Electronic Customer Relationship Management 6 (1): 87–112. doi:10.1504/IJECRM.2012.046471.
  • Tamimi, N., and R. Sebastianelli. 2015. “The Relative Importance of E-Tailer Website Attributes on the Likelihood of Online Purchase.” Internet Research 25 (2): 169–183. doi:10.1108/IntR-07-2013-0131.
  • Verma, V., D. Sharma, and J. Sheth. 2016. “Does Relationship Marketing Matter in Online Retailing? A Meta-Analytic Approach.” Journal of the Academy of Marketing Science 44 (2): 206–217. doi:10.1007/s11747-015-0429-6.
  • Vos, A., C. Marinagi, P. Trivellas, N. Eberhagen, C. Skourlas, and G. Giannakopoulos. 2014. “Risk Reduction Strategies in Online Shopping: E-Trust Perspective.” Procedia-Social and Behavioral Sciences 147: 418–423. doi:10.1016/j.sbspro.2014.07.122.
  • Wang, J. W., F. Gao, and W. H. Ip. 2010. “Measurement of Resilience and Its Application to Enterprise Information Systems.” Enterprise Information Systems 4 (2): 215–223. doi:10.1080/17517571003754561.
  • Wang, J. W., H. F. Wang, Y. M. Zhou, Y. Wang, and W. J. Zhang. 2017. “On an Integrated Approach to Resilient Transportation Systems in Emergency Situations.” Natural Computing 1–9. doi:http://dx.doi.org/10.1007/s11047-016-9605-y.
  • Wang, J. W., R. R. Muddada, H. F. Wang, J. L. Ding, Y. Lin, and W. J. Zhang. 2016. “Towards a Resilient Holistic Supply Chain Network System: Concept, Review and Future Direction.” IEEE Systems Journal 10 (2): 410–421. doi:10.1109/JSYST.2014.2363161.
  • Wang, J. W., W. H. Ip, R. R. Muddada, J. L. Huang, and W. J. Zhang. 2013. “On Petri Net Implementation of Proactive Resilient Holistic Supply Chain Networks.” The International Journal of Advanced Manufacturing Technology 69 (1–4): 427–437. doi:10.1007/s00170-013-5022-x.
  • Wang, L., R. Law, B. D. Guillet, K. Hung, and D. K. C. Fong. 2015. “Impact of Hotel Website Quality on Online Booking Intentions: E-Trust as a Mediator.” International Journal of Hospitality Management 47: 108–115. doi:10.1016/j.ijhm.2015.03.012.
  • Wang, P., E. T. Bradlow, and E. I. George. 2014. “Meta-Analyses Using Information Reweighting: An Application to Online Advertising.” Quantitative Marketing and Economics 12 (2): 209–233. doi:10.1007/s11129-014-9145-7.
  • Wrigley, N., and D. Lambiri. 2014. High Street Performance and Evolution: A Brief Guide to the Evidence. University of Southampton, GB University of Southampton. doi:10.13140/2.1.3587.9041.
  • Wu, J., N. Wen, W. Dou, and J. Chen. 2015. “Exploring the Effectiveness of Consumer Creativity in Online Marketing Communications.” European Journal of Marketing 49 (1/2): 262–276. doi:10.1108/EJM-03-2013-0148.
  • Wu, L. 2013. “The Antecedents of Customer Satisfaction and Its Link to Complaint Intentions in Online Shopping: An Integration of Justice, Technology, and Trust.” International Journal of Information Management 33 (1): 166–176. doi:10.1016/j.ijinfomgt.2012.09.001.
  • Zhang, W. J., and Y. Lin. 2010. “On the Principle of Design of Resilient Systems–Application to Enterprise Information Systems.” Enterprise Information Systems 4 (2): 99–110. doi:10.1080/17517571003763380.
  • Zhu, J. 1998. “Data Envelopment Analysis Vs.” Principal Component Analysis: An Illustrative Study of Economic Performance of Chinese Cities. European Journal of Operational Research 111 (1): 50–61.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.