Commodifying Passion

REFERENCES

• Berlant, L. (2011) Cruel Optimism, Duke University Press, Durham and London.
   Google Scholar
• Bourdieu, P. (1984) Distinction: A Social Critique of the Judgment of Taste, Routledge, London.
   Google Scholar
• Cantet, L. (2001) Time Out (L'Emploi du Temps, orig. title). Motion picture, A-film distribution, France.
   Google Scholar
• Cooren, F. (2010) Action and Agency in Dialogue, John Benjamins, Amsterdam.
   Google Scholar
• Ditmore, M. (2007) ‘In Calcutta, sex workers organize’, in The Affective Turn, eds P. Ticineto Clough & H. Jean, Duke University Press, Durham and London.
   Google Scholar
• Ducey, A. (2007) ‘More than a job: meaning, affect and health care workers’, in The Affective Turn, eds P. Ticineto Clough & H. Jean, Duke University Press, Durham and London.
   Google Scholar
• Du Gay, P. (1996) Consumption and Identity at Work, Sage, London.
   Google Scholar
• Du Gay, P. (2004a) ‘Devices and dispositions: promoting consumption’, Consumption, Markets and Culture, vol. 7, no. 2, pp. 99–105. 10.1080/1025386042000246179
   Google Scholar
• Du Gay, P. (2004b) ‘Self-service: retail, shopping and personhood’, Consumption, Markets and Culture, vol. 7, no. 2, pp. 149–163. 10.1080/1025386042000246205
   Google Scholar
• Du Gay, P. (2007) Organizing Identity, Sage, London.
   Google Scholar
• Entwistle, J. (2000) The Fashioned Body, Polity Press, Cambridge.
   Google Scholar
• Entwistle, J. & Wissinger, E. (2006) ‘Keeping up appearances: aesthetic labour in the fashion modelling industries in London and New York’, The Sociological Review, vol. 54, no. 4, pp. 774–794. 10.1111/j.1467-954X.2006.00671.x
   Web of Science ®Google Scholar
• Hall, R. & van den Broek, D. R. (2012) ‘Aestheticising retail workers: orientations of aesthetic labour in Australian fashion retail’, Economic and Industrial Democracy, vol. 33, no. 1, pp. 85–102. 10.1177/0143831X11427592
   Web of Science ®Google Scholar
• Hochschild, A. R. (1983) The Managed Heart: Commerzialisation of Human Feeling, University of California Press, Berkeley.
   Google Scholar
• Illouz, E. (2007) Cold Intimacies: The Making of Emotional Capitalism, Polity Press, Cambridge.
   Google Scholar
• Johnston, A. & Sandberg, J. (2008) ‘Controlling service work: an ambiguous accomplishment between employees, management and customers’, Journal of Consumer Culture, vol. 2008, no. 8, p. 389. 10.1177/1469540508095306
   Web of Science ®Google Scholar
• Kerfoot, D. & Korczynski, M. (2005) ‘Gender and service: new directions for the study of ‘front-line’ service work’, Gender, Work and Organization, vol. 12, no. 5, pp. 387–399. 10.1111/j.1468-0432.2005.00280.x
   Web of Science ®Google Scholar
• Korczynski, M. (2005) ‘The point of selling: capitalism, consumption and contradictions’, Organization, vol. 12, no. 1, pp. 69–88. 10.1177/1350508405048577
   Web of Science ®Google Scholar
• Latour, B. & Lépinay, V. A. (2009) The Science of Passionate Interests, Prickly Paradigm Press, Chicago.
   Google Scholar
• Lazzarato, M. (1996) ‘Immaterial labour’, in Radical Thought in Italy: A Potential Politics, eds V. Paulo & H. Michael, University of Minneapolis Press, Minneapolis.
   Google Scholar
• Leidner, R. (1993) Fast Food, Fast Talk – Service Work and the Routinization of Everyday Life, California University Press, California.
   Google Scholar
• Leslie, D. (2002) ‘Gender, retail employment and the clothing commodity chain’, Gender, Place and Culture, vol. 9, no. 1, pp. 61–76. 10.1080/09663690120115047
   Google Scholar
• Lloyd, C., Mason, G. & Mayhew, K. (2008) Low Wage Work in the United Kingdom, Russel Sage Foundation, New York.
   Google Scholar
• Moss, P. & Tilly, C. (2001) Stories Employers Tell: Race, Skill and Hiring in America, The Russell Sage Foundation, New York.
   Google Scholar
• Nickson, D. & Korczynski, M. (2009) ‘Aesthetic labour, emotional labour and masculinity’, Gender, Work and Organization, vol. 16, no. 3, pp. 291–299. 10.1111/j.1468-0432.2009.00445.x
   Web of Science ®Google Scholar
• Nickson, D., Warhurst, C., Commander, J., Hurrell, S. & Cullen, A. M. (2012) ‘Soft skills and employability: evidence from UK retail’, Economic and Industrial Democracy, vol. 33, no. 1, pp. 65–84. 10.1177/0143831X11427589
   Web of Science ®Google Scholar
• Parmentier, M. A. & Fisher, E. (2011) ‘You can't always get what you want: unsustainable identity projects in the fashion system’, Consumption, Markets and Culture, vol. 14, no. 1, pp. 7–27. 10.1080/10253866.2011.541184
   Web of Science ®Google Scholar
• Pettinger, L. (2004) ‘Brand culture and branded workers: service work and aesthetic labour in fashion retail’, Consumption, Markets & Culture, vol. 7, no. 2, p. 165. 10.1080/1025386042000246214
   Google Scholar
• Pettinger, L. (2005) ‘Gendered work meets gendered goods: selling and service in clothing retail’, Gender, Work and Organization, vol. 12, no. 5, pp. 460–478. 10.1111/j.1467-954X.2006.00601.x
   Web of Science ®Google Scholar
• Thomas, K. (2009) Intrinsic Motivation at Work: What Really Drives Employee Engagement, Berrett-Koehler, San Fransisco.
   Google Scholar
• Tyler, M. & Taylor, S. (1998) ‘The exchange of aestetics: women's work and ‘the gift’’, Gender, Work and Organization, vol. 5, no. 3, pp. 165–171.
   Google Scholar
• Tyler, M. & Taylor, S. (2000) ‘Emotional labour and sexual difference in the airline industry’, Work, Employment and Society, vol. 14, no. 1, pp. 77–95.
   Web of Science ®Google Scholar
• Warhurst, C., Nickson, D. & Witz, A. (2000) ‘Aesthetic labour in interactive service work: some case study evidence from the “New Glasgow”’, The Service Industries Journal, vol. 20, no. 3, pp. 1–18. 10.1080/02642060000000029
   Web of Science ®Google Scholar
• Warhurst, C. & Nickson, D. (2007a) ‘Employee experience of aesthetic labour in retail and hospitality’, Work, Employment & Society, vol. 21, no. 1, pp. 103–120. 10.1177/0950017007073622
   Web of Science ®Google Scholar
• Warhurst, C. & Nickson, D. (2007b) ‘A new labour aristocracy? Aesthetic labour and routine interactive service’, Work, Employment and Society, vol. 21, no. 4, pp. 785–798. 10.1177/0950017007082887
   Web of Science ®Google Scholar
• Warhurst, C. & Nickson, D. (2009) ‘‘Who's got the Look?’: Emotional, aesthetic and sexualized labour in interactive services’, Gender, Work and Organization, vol. 16, no. 3, pp. 385–404. 10.1111/j.1468-0432.2009.00450.x
   Web of Science ®Google Scholar
• Williams, C. L. & Connell, C. (2012) ‘“Looking good and sounding right”: aesthetic labour and social inequality in the retail industry’, Work and Occupations, vol. 37, no. 3, pp. 349–377. 10.1177/0730888410373744
   Web of Science ®Google Scholar
• Wissinger, E. (2007) ‘Modeling a way of life: immaterial and affective labour in the fashion modeling industry’, Ephemera, vol. 7, no. 1, pp. 250–269.
   Google Scholar
• Wissinger, E. (2012) ‘Managing the semiotics of skintone: race and aesthetic labour in the fashion modelling industry’, Economic and Industrial Democracy, vol. 33, no. 1, pp. 125–143. 10.1177/0143831X11427591
   Web of Science ®Google Scholar
• Witz, A., Warhurst, C. & Nickson, D. (2003) ‘The labour of aesthetics and the aesthetics of organization’, Organization, vol. 10, no. 1, pp. 33–54. 10.1177/1350508403010001375
   Web of Science ®Google Scholar