Task-specific usability requirements of electronic medical records systems: Lessons learned from a national survey of end-users

References

• Crawford AG, Cote C, Couto J, Daskiran M, Gunnarsson C, Haas K, et al. Comparison of GE centricity electronic medical record database and national ambulatory medical care survey findings on the prevalence of major conditions in the United States. Population Health Management 2010;13(3):139–50.
   PubMed Web of Science ®Google Scholar
• Waegemann CP. The five levels of electronic health records. MD Computers 1996;13(3):199–203.
   PubMedGoogle Scholar
• Meidani Z, Sadoughi F, Maleki MR, Tofighi S, Marani AB. Organization’s quality maturity as a vehicle for EHR success. Journal of Medical Systems 2012;36(3):1229–34.
   PubMed Web of Science ®Google Scholar
• Khajouei R, Wierenga P, Hasman A, Jaspers MW. Clinicians satisfaction with CPOE ease of use and effect on clinicians’ workflow, efficiency and medication safety. International Journal of Medical Informatics 2011;80(5):297–309.
   PubMed Web of Science ®Google Scholar
• Walji MF, Kalenderian E, Piotrowski M, Tran D, Kookal KK, Tokede O, et al. Are three methods better than one? A comparative assessment of usability evaluation methods in an EHR. International Journal of Medical Informatics 2014;83(5):361–7.
   PubMed Web of Science ®Google Scholar
• Zhang J, Walji MF. TURF: Toward a unified framework of EHR usability. Journal of Biomedical Informatics 2011;44(6):1056–67.
   PubMed Web of Science ®Google Scholar
• Khajouei R, Hasman A, Jaspers MW. Determination of the effectiveness of two methods for usability evaluation using a CPOE medication ordering system. International Journal of Medical Informatics 2011;80(5):341–50.
   PubMed Web of Science ®Google Scholar
• Santiago O, Li Q, Gagliano N, Judge D, Hamann C, Middleton B, editors. Improving EMR usability: A method for both discovering and prioritizing improvements in EMR workflows based on human factors engineering. AMIA Annu Symp Proc; 2006: American Medical Informatics Association.
   Google Scholar
• Thyvalikakath TP, Monaco V, Thambuganipalle HB, Schleyer T. A usability evaluation of four commercial dental computer-based patient record systems. The Journal of the American Dental Association 2008;139(12):1632–42.
   PubMed Web of Science ®Google Scholar
• Nielsen J. Usability testing. In: Salvendy G, ed. Handbook of Human Factors and Ergonomics. New York: John Wiley & Sons, Inc., 1997.
   Google Scholar
• Rogers Y, Sharp H, Preece J. Interaction design: beyond human-computer interaction. 3 ed. West Sussex: John Wiley & Sons; 2012.
   Google Scholar
• Bolchini D, Finkelstein A, Perrone V, Nagl S. Better bioinformatics through usability analysis. Bioinformatics 2009;25(3):406–12.
   PubMed Web of Science ®Google Scholar
• Bastien J. Usability testing: A review of some methodological and technical aspects of the method. International Journal of Medical Informatics 2010;79(4):e18–23.
   PubMed Web of Science ®Google Scholar
• Yen P-Y, Bakken S. Review of health information technology usability study methodologies. Journal of the American Medical Informatics Association 2012;19(3):413–22.
   PubMed Web of Science ®Google Scholar
• Bundschuh BB, Majeed RW, Burkle T, Kuhn K, Sax U, Seggewies C, et al. Quality of human-computer interaction-results of a national usability survey of hospital-IT in Germany. BMC Medical Informatics and Decision Making 2011;11(1):69.
   PubMed Web of Science ®Google Scholar
• Foltz C, Schneider N, Kausch B, Wolf M, Schlick C, Luczak H. Usability engineering. Collaborative and Distributed Chemical Engineering 2008:527–54.
   Google Scholar
• Hamborg KC, Vehse B, Bludau HB. Questionnaire based usability evaluation of hospital information systems. EJISE 2004;7(1):21–30.
   Google Scholar
• Kjeldskov J, Skov MB, Stage J. A longitudinal study of usability in health care: Does time heal? International Journal of Medical Informatics 2010;79(6):e135–43.
   PubMed Web of Science ®Google Scholar
• Subramoniam S, Shatat AS, Al-Balushi FAM, Al-Ghassani FKA. Survey based usability analysis on an in-house hospital information system. Journal of Information Technology and Economic Development 2010;1(1):1.
   Google Scholar
• Davari M, Haycox A, Walley T. Health care financing in Iran; is privatization a good solution? Iran Journal of Public Health 2012;41(7):14.
   PubMed Web of Science ®Google Scholar
• Organization WH. Health Systems Profile-Islamic Republic of Iran Regional Health Systems Observatory-EMRO: Executive Summary. World health organization. 2000.
   Google Scholar
• Farzandipour M, Sadoughi F, Meidani Z. Hospital information systems user needs analysis: A vendor survey. Journal of Health Informatics in Developing Countries 2011;5(1).
   Google Scholar
• Ghazisaeidi M, Ahmadi M, Sadoughi F, Safdari R. An assessment of readiness for pre-implementation of electronic health record in Iran: a practical approach to implementation in general and teaching hospitals. Acta Medica Iranica 2014;52(7):532.
   PubMedGoogle Scholar
• Jokela T. Evaluating the user-centredness of development organisations: Conclusions and implications from empirical usability capability maturity assessments. Interacting with Computers 2004;16(6):1095–132.
   Web of Science ®Google Scholar
• Kirakowski J. The software usability measurement inventory: Background and usage. Usability evaluation in industry 1996:169–78.
   Google Scholar
• Kirakowski J, Corbett M. SUMI: The software usability measurement inventory. British Journal of Educational Technology 1993;24(3):210–2.
   Web of Science ®Google Scholar
• Lin HX, Choong YY, Salvendy G. A proposed index of usability: A method for comparing the relative usability of different software systems. Behaviour & Information Technology 1997;16(4–5):267–77.
   Web of Science ®Google Scholar
• Keeney S, Hasson F, McKenna H. The delphi technique. The delphi technique in nursing and health research. Chichester, UK: Wiley-Blackwel; 2010. 1–17 pp.
   Google Scholar
• Stanton N, Jenkins DP. Digitising command and control: a human factors and ergonomics analysis of mission planning and battlespace management. Ashgate Publishing; 2009.
   Google Scholar
• Ovaska S. Usability as a goal for the design of computer systems. Scandinavian Journal of Information Systems 1991;3(1):4.
   Google Scholar
• McGookin DK, Brewster SA. Understanding concurrent earcons: Applying auditory scene analysis principles to concurrent earcon recognition. ACM Transactions on Applied Perception (TAP) 2004;1(2):130–55.
   Google Scholar
• Chiang MF, Boland MV, Brewer A, Epley KD, Horton MB, Lim MC, et al. Special requirements for electronic health record systems in ophthalmology. Ophthalmology 2011;118(8):1681–7.
   PubMed Web of Science ®Google Scholar
• Chiang MF, Read-Brown S, Tu DC, Choi D, Sanders DS, Hwang TS, et al. Evaluation of electronic health record implementation in ophthalmology at an academic medical center (an American Ophthalmological Society thesis). Transactions of the American Ophthalmological Society 2013;111:70.
   Google Scholar
• Blike GT, Surgenor SD, Whalen K, Jensen J. Specific elements of a new hemodynamics display improves the performance of anesthesiologists. Journal of Clinical Monitoring and Computing 2000;16(7):485–91.
   PubMed Web of Science ®Google Scholar
• Effken JA, Loeb RG, Kang Y, Lin Z-C. Clinical information displays to improve ICU outcomes. International Journal of Medical Informatics 2008;77(11):765–77.
   PubMed Web of Science ®Google Scholar
• Card SK, Mackinlay JD, Shneiderman B. Readings in information visualization: using vision to think. San Francisco, CA: Morgan Kaufmann; 1999.
   Google Scholar
• ISO 9241–210. International Standard: Ergonomics of Human–System Interaction – Part 210: Human-Centred Design for Interactive Systems, 1st edition 2010, -03-15Reference number ISO 9241–210:2010(E).
   Google Scholar
• Anders S, Albert R, Miller A, Weinger MB, Doig AK, Behrens M, et al. Evaluation of an integrated graphical display to promote acute change detection in ICU patients. International Journal of Medical Informatics 2012;81(12):842–51.
   PubMed Web of Science ®Google Scholar
• Wachter SB, Markewitz B, Rose R, Westenskow D. Evaluation of a pulmonary graphical display in the medical intensive care unit: An observational study. Journal of Biomedical Informatics 2005;38(3):239–43.
   PubMed Web of Science ®Google Scholar
• Drews FA, Westenskow DR. The right picture is worth a thousand numbers: Data displays in anesthesia. Human Factors: Journal of Human Factors and Ergonomics Society 2006;48(1):59–71.
   PubMed Web of Science ®Google Scholar
• Blike GT, Surgenor SD, Whalen K. A graphical object display improves anesthesiologists’ performance on a simulated diagnostic task. Journal of Clinical Monitoring and Computing 1999;15(1):37–44.
   PubMed Web of Science ®Google Scholar
• Agutter J, Drews F, Syroid N, Westneskow D, Albert R, Strayer D, et al. Evaluation of graphic cardiovascular display in a high-fidelity simulator. Anesthesia & Analgesia 2003;97(5):1403–13.
   PubMed Web of Science ®Google Scholar
• Holbrook A, Keshavjee K, Troyan S, Pray M, Ford PT, Investigators C. Applying methodology to electronic medical record selection. International Journal of Medical Informatics 2003;71(1):43–50.
   PubMed Web of Science ®Google Scholar
• Horsky J, Phansalkar S, Desai A, Bell D, Middleton B. Design of decision support interventions for medication prescribing. International Journal of Medical Informatics 2013;82(6):492–503.
   PubMed Web of Science ®Google Scholar
• Rose AF, Schnipper JL, Park ER, Poon EG, Li Q, Middleton B. Using qualitative studies to improve the usability of an EMR. Journal of Biomedical Informatics 2005;38(1):51–60.
   PubMed Web of Science ®Google Scholar
• Horsky J, Schiff GD, Johnston D, Mercincavage L, Bell D, Middleton B. Interface design principles for usable decision support: A targeted review of best practices for clinical prescribing interventions. Journal of Biomedical Informatics 2012;45(6):1202–16.
   PubMed Web of Science ®Google Scholar
• Johnson M, Lapkin S, Long V, Sanchez P, Suominen H, Basilakis J, et al. A systematic review of speech recognition technology in health care. BMC Medical Informatics and Decision Making 2014;14(1):94.
   PubMed Web of Science ®Google Scholar
• Yamada T, Kumakura M, Kitawaki N. Performance estimation of speech recognition system under noise conditions using objective quality measures and artificial voice. Audio, Speech, and Language Processing, IEEE Transactions on. 2006;14(6): 2006–2013.
   Google Scholar
• Coleman JJ, van der Sijs H, Haefeli WE, Slight SP, McDowell SE, Seidling HM, et al. On the alert: Future priorities for alerts in clinical decision support for computerized physician order entry identified from a European workshop. BMC Medical Informatics and Decision Making 2013;13(1):111.
   PubMed Web of Science ®Google Scholar
• Van Der Sijs H, Aarts J, Vulto A, Berg M. Overriding of drug safety alerts in computerized physician order entry. Journal of the American Medical Informatics Association 2006;13(2):138–47.
   PubMed Web of Science ®Google Scholar