306
Views
3
CrossRef citations to date
0
Altmetric
Original Articles

A three-step methodology for process-oriented performance: how to enhance automated data collection in healthcare

, , , , &

References

  • Vera A, Kuntz L. Process-based organization design and hospital efficiency. Health Care Manage R. 2007;32:55–65.
  • Kohlbacher M. The effects of process orientation: A literature review. Bus Process Manag J. 2010;16:135–52. doi:10.1108/14637151011017985.
  • Vissers J, Beech R. Health operations management: patient flow logistics in health care. In: Vissers J, Beech R, editors. Health operations management: basic concepts and approaches. New York, USA: Routledge; 2005. p. 39–51.
  • Gemmel P, Vandaele D, Tambeur W. Hospital Process Orientation (HPO): the development of a measurement tool. Total Qual Manage. 2008;19:1207–17. doi:10.1080/14783360802351488.
  • Porter ME, Pabo EA, Lee TH. Redesigning primary care: A strategic vision to improve value by organizing around patients’ needs. Health Aff. 2013;32:516–25. doi:10.1377/hlthaff.2012.0961.
  • Villa S, Barbieri M, Lega F. Restructuring patient flow logistics around patient care needs: implications and practicalities from three critical cases. Health Care Manag Sci. 2009;12:155–65. doi:10.1007/s10729-008-9091-6.
  • Bohmer RMJ. Designing care: aligning the nature and management of health care. Boston, Massachusetts, USA: Harvard Business Press; 2009.
  • Smith M, Saunders R, Stuckhardt L, McGinnis M. Best care at lower cost: the path to continuously learning health care in America. Washington (D.C.): The National Academies Press; 2013.
  • Moore MH. Managing for value: organizational strategy in for-profit, nonprofit, and governmental organizations. Nonprof Volunt Sec Q. 2000;29(Suppl 1):183–208. doi:10.1177/0899764000291S009.
  • Yigitbasioglu OM, Velcu O. A review of dashboards in performance management: implications for design and research. IJAIS. 2012;13:41–59.
  • Raghupathi W, Raghupathi V. Big data analytics in healthcare: promise and potential. Health Inf Sci Syst. 2014;2:3. doi:10.1186/2047-2501-2-3.
  • Cresswell K, Sheikh A. Organizational issues in the implementation and adoption of health information technology innovations: an interpretative review. Int J Med Inform. 2013;82:73–86. doi:10.1016/j.ijmedinf.2012.10.007.
  • Chen C. Information visualization. Wiley Interdisciplinary Reviews: Comput Stat Data Anal. 2010;2:387–403. doi:10.1002/wics.89.
  • Bauer K. KPIs: the metrics that drive performance management. DM Rev. 2004;14:63–64.
  • Lapointe P. Timken rolls out a marketing dashboard for industrial bearing group. Marketing NPV. 2005;3:3–6.
  • Leeflang PS, Wieringa JE, Bijmolt TH, Pauwels KH. Building models for markets. In: Leeflang PS, Wieringa JE, Bijmolt TH, Pauwels KH, editors. Modeling markets. New York, USA: Springer; 2015. p. 1–24.
  • Pauwels K, Ambler T, Clark BH, LaPointe P, Reibstein D, Skiera B, Wierenga B, Wiesel T. Dashboards as a service: why, what, how, and what research is needed? J Serv Res (US). 2009;12:175–89. doi:10.1177/1094670509344213.
  • Dumas M, La Rosa M, Mendling J, Reijers HA. Fundamentals of business process management. Berlin (Heidelberg): Springer; 2013.
  • Paine KD. Using dashboard metrics to track communication. SCM. 2004;8:30–33.
  • Villa S, Prenestini A, Giusepi I. A framework to analyze hospital-wide patient flow logistics: evidence from an Italian comparative study. Health Policy. 2014;115:196–205. doi:10.1016/j.healthpol.2013.12.010.
  • McGee JV. What is strategic performance measurement? Boston (MA): Ernst & Young Center for Business Innovation; 1992.
  • Lim KH, Benbasat I. The effect of multimedia on perceived equivocality and perceived usefulness of information systems. MIS Quarterly. 2000;24:449–71. doi:10.2307/3250969.
  • Goodhue DL, Thompson RL. Task-technology fit and individual performance. MIS Quarterly. 1995;19:213–36. doi:10.2307/249689.
  • Yin RK. Case study research: design and methods. 5th. Thousand Oaks (Calif): Sage publications; 2013.
  • Denton B, Viapiano J, Vogl A. Optimization of surgery sequencing and scheduling decisions under uncertainty. Health Care Manag Sci. 2007;10:13–24. doi:10.1007/s10729-006-9005-4.
  • Liu HC. A theoretical framework for holistic hospital management in the Japanese healthcare context. Health Policy. 2013;113:160–69. doi:10.1016/j.healthpol.2013.08.009.
  • Ritchie J, Lewis JN. Generalising from qualitative research. In: Ritchie J, Lewis JN, McNaughton Nicholls C, Ormston R, editors. Qualitative research practice: A guide for social science students and researchers. London, UK: Sage; 2003. p. 263–87.
  • Liu HC, Itoh K. Conceptual framework for holistic dialysis management based on key performance indicators. Ther Apher Dial. 2013;17:532–50.
  • Harris R, Bridgman C, Ahmad M, Bowes L, Haley R, Saleem S, Singh R, Taylor S. Introducing care pathway commissioning to primary dental care: measuring performance. Br Dent J. 2011;211:E22. doi:10.1038/sj.bdj.2011.1005.
  • Shohet IM. Key performance indicators for strategic healthcare facilities maintenance. J Constr Eng M. 2006;132:345–52. doi:10.1061/(ASCE)0733-9364(2006)132:4(345).
  • Kinsman L, Rotter T, James E, Snow P, Willis J. What is a clinical pathway? development of a definition to inform the debate. BMC Med. 2010;8:31. doi:10.1186/1741-7015-8-31.
  • Lj K, Be K, Lp R, Ds W. Kanban, MRP, and shaping the manufacturing environment. Manage Sci. 1987;33:39–57. doi:10.1287/mnsc.33.1.39.
  • Pageler NM, Longhurst CA, Wood M, Cornfield DN, Suermondt J, Sharek PJ, Franzon D. Use of electronic medical record-enhanced checklist and electronic dashboard to decrease CLABSIs. Pediatrics. 2014;133:738–46. doi:10.1542/peds.2013-2112.
  • Guo D, Chen J, MacEachren AM, Liao K. A visualization system for space-time and multivariate patterns (vis-stamp). TVCG. 2006;12:1461–74.
  • Barnes CD, Quiason JL, Benson C, McGuiness D Success stories in simulation in health care. Proceedings of the 29th conference on Winter simulation; 1997 Dec 9-13; Atlanta. Washington DC: IEEE Computer Society; 1997. p 1280–85.
  • Webster C EHR Business Process Management: From process mining to process improvement to process usability. Proceedings of the Health Care Systems Process Improvement Conference; 2012 Feb 20; Las Vegas.
  • Cardinaels E, Soderstrom N. Managing in a complex world: accounting and governance choices in hospitals. EAR. 2013;22:647–84.
  • Ludwig M, Van Merode F, Groot W. Principal agent relationships and the efficiency of hospitals. HEPAC. 2010;11:291–304.
  • Pourshahid A, Amyot D, Chen P, Weiss M, Forster AJ. Business process monitoring and alignment: an approach based on the user requirements notation and business intelligence tools. In: 10th Workshop of requirement engineering (WERE’07), Toronto, Canada, pp 80–91.
  • Murdoch TB, Detsky AS. The inevitable application of big data to health care. JAMA. 2013;309:1351–52. doi:10.1001/jama.2013.393.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.