458
Views
15
CrossRef citations to date
0
Altmetric
Articles

Understanding the satisfaction and continuance intention of knowledge contribution by health professionals in online health communities

&

References

  • Khuntia J, Yim D, Tanniru M, Lim S. Patient empowerment and engagement with a health infomediary. Health Policy Technol. 2017;6(01):40-50.
  • Wimble M. Understanding health and health-related behavior of users of internet health information. Telemed J E Health. 2016;22(10):809–15. doi:10.1089/tmj.2015.0267.
  • Zhang X, Liu S, Deng Z, Chen X. Knowledge contribution motivations in online health communities: A comparative study of health professionals and normal users. Comput Human Behav. 2017;75:797–810. doi:10.1016/j.chb.2017.06.028.
  • Kitchens B, Harle CA, Li S. Quality of health-related online search results. Decis Support Syst. 2014;57:454–62. doi:10.1016/j.dss.2012.10.050.
  • Abrams LC, Cross R, Lesser E, Levin DZ. Nurturing interpersonaltrust in knowledge-sharing networks. Acad. Manage. Exec. 2003;17:64–77.
  • Levin DZ, Cross R, Abrams LC. The strength of weak ties you cantrust: the mediating role of trust in effective knowledge transfer. Manage Sci. 2004;50(11):1477–90. doi:10.1287/mnsc.1030.0136.
  • Sherer SA. Patients are not simply health it users or consumers: the case for “e Healthicant” applications. Commun Assoc Inform Sys. 2014;34(1):351–64. doi:10.17705/1CAIS.
  • Iriberri A, Leroy G. A life-cycle perspective on online community success. ACM Comput Surv. 2009;41(2):1–29. doi:10.1145/1459352.
  • Ryu S, Ho SH, Han I. Knowledge contribution behavior of physicians in hospitals. Expert Syst Appl. 2003;25(1):113–22. doi:10.1016/S0957-4174(03)00011-3.
  • Pi SM, Chou CH, Liao HL. A study of Facebook Groups members’ knowledge contribution. Comput Human Behav. 2013;29(5):1971e1979. doi:10.1016/j.chb.2013.04.019.
  • Jin XL, Zhou Z, Lee MK, Cheung CM. Why users keep answering questions in online question answering communities: A theoretical and empirical investigation. Int J Inf Manage. 2013;33(1):93–104. doi:10.1016/j.ijinfomgt.2012.07.007.
  • Park JH, Gu B, Leung ACM, Konana P. An investigation of information contribution and seeking behaviors in online investment communities. Comput Human Behav. 2014;31(1):1–12. doi:10.1016/j.chb.2013.10.002.
  • Bhattacherjee A. Understanding information systems continuance: an expectation-confirmation model. MIS Quarterly. 2001;25(3):351–70. doi:10.2307/3250921.
  • Chen IY. The factors influencing members’ continuance intentions in professional virtual communities—a longitudinal study. J. Inf. Sci. 2007;33(4):451–67. doi:10.1177/0165551506075323.
  • Fang YH, Chiu CM. In justice we trust: exploring knowledge-sharing continuance intentions in virtual communities of practice. Comput Human Behav. 2010;26(2):235–46. doi:10.1016/j.chb.2009.09.005.
  • Chiu CM, Wang ETG, Shih FJ, Fan YW. Understanding knowledge sharing in virtual communities: an integration of expectancy disconfirmation and justice theories. Online Inf. Rev. 2011;35(1):134–53. doi:10.1108/14684521111113623.
  • Cheung CM, Lee MK, Lee ZW. Understanding the continuance intention of knowledge sharing in online communities of practice through the post‐knowledge‐sharing evaluation processes. J. Assoc. Inf. Sci. Technol. 2013;64:1357–74.
  • Wu CG, Gerlach JH, Young CE. An empirical analysis of open source software developers’ motivations and continuance intentions. Inform Manage. 2007;44(3):253–62. doi:10.1016/j.im.2006.12.006.
  • Maslow AH. Motivation and personality. New York, USA: Harper & Row Publishers, Inc; 1970.
  • Deci EL, Ryan RM. Intrinsic motivation and self-determination in human behavior: perspectives in social psychology. New York, USA: Plenum; 1985.
  • Herzberg F. One more time: how do you motivate employees? Harv Bus Rev. 1968;46:53–62.
  • Hung SY, Durcikova A, Lai HN, Lin WM. The influence of intrinsic and extrinsic motivation on individuals’ knowledge contribution behavior. Int J Hum Comput Stud. 2011;69:415–27. doi:10.1016/j.ijhcs.2011.02.004.
  • Vera-Munoz SC, Ho JL, Chow CW. Enhancing knowledge contribution in public accounting firms. Account Horiz. 2006;20(2):133–55. doi:10.2308/acch.2006.20.2.133.
  • Blau PM. Exchange and power in social life. New Jersey, USA: Transaction Publishers; 1964.
  • Hau YS, Kim B, Lee H, Kim YG. The effects of individual motivations and social capital on employees’ tacit and explicit knowledge contribution intentions. Int J Inf Manage. 2013;33(2):356–66. doi:10.1016/j.ijinfomgt.2012.10.009.
  • Cynthia TS, Sage AP. Knowledge management and knowledge contribution: A review. Inform Knowl Sys Manage. 2006;5:153–69.
  • Lin HF. Effects of extrinsic and intrinsic motivation on employee knowledge contribution intentions. J. Inf. Sci. 2007;33(2):135e149. doi:10.1177/0165551506068174.
  • Tseng FC, Kuo FY. A study of social participation and knowledge contribution in the teachers’ online professional community of practice. Comput Educ. 2014;72:37–47. doi:10.1016/j.compedu.2013.10.005.
  • Kankanhalli A, Tan BC, Wei KK. Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Quarterly. 2005;113–43. doi:10.2307/25148670.
  • Bock GW, Zmud RW, Kim YG, Lee JN. Behavioral intention formation in knowledge contribution: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly. 2005;87–111. doi:10.2307/25148669.
  • Feather NT. Expectancy-value approaches: present status and future directions. In: Feather NT, editor. Expectations and actions: expectancy-value models in psychology. Hillsdale (NJ): Erlbaum; 1982. p. 395–420.
  • Wigfield A, Eccles JS. Expectancy–value theory of achievement motivation. Contemp Educ Psychol. 2000;25:68–81. doi:10.1006/ceps.1999.1015.
  • Marett K, Joshi KD. The decision to share information and rumors: examining the role of motivation in an online discussion forum. Commun Assoc Inform Sys. 2009;24(1):47–68. doi:10.17705/1CAIS.
  • Arakji R, Benbunan-Fich R, Koufaris M. Exploring contributions of public resources in social bookmarking systems. Decis Support Syst. 2009;47(3):245–53. doi:10.1016/j.dss.2009.02.007.
  • Fehr E, Gachter S. Fairness and retaliation: the economics of reciprocity. J Econ Perspect. 2000;14(3):159–81. doi:10.1257/jep.14.3.159.
  • Bandura A. Social foundation of thought and action: a social-cognitive view. New Jersey, USA: Englewood Cliffs; 1986.
  • Bandura A. Self-efficacy: the exercise of control. New York, USA: Macmillan; 1997.
  • Lee MK, Cheung CM, Lim KH, Ling Sia C. Understanding customer knowledge contribution in web-based discussion boards: an exploratory study. Internet Res. 2006;16(3):289–303. doi:10.1108/10662240610673709.
  • Constant D, Sproull L, Kiesler S. The kindness of strangers: the usefulness of electronic weak ties for technical advice. Organ Sci. 1996;7(2):119–135.+. doi:10.1287/orsc.7.2.119.
  • Penner LA, Fritzsche BA, Craiger JP, Freifeld TR. Measuring the prosocial personality. Adv Pers Assess. 1995;10:147–63.
  • Eastin MS, LaRose R. Internet self‐efficacy and the psychology of the digital divide. J Comput Mediat Commun. 2000;6:0–0.
  • Compeau D, Higgins CA, Huff S. Social cognitive theory and individual reactions to computing technology: A longitudinal study. MIS Quarterly. 1999;145–58. doi:10.2307/249749.
  • Lai HM, Hsieh PJ. “The decision to Continue Sharing Knowledge in Virtual Communities: The Moderating Role of Knowledge-Sharing Experience and Knowledge Self-Efficacy” (2013). PACIS 2013 Proceedings. 15.
  • Leonard LN, Cronan TP, Kreie J. What influences IT ethical behavior intentions—planned behavior, reasoned action, perceived importance, or individual characteristics? Inform Manage. 2004;42(1):143–58. doi:10.1016/j.im.2003.12.008.
  • Tajfel H, Turner JC. The social identity theory of inter group behavior. In: Worchel S, Austin WG, editors. Psychology of intergroup relations. Chicago, USA: Nelson. 1986.
  • Wasko MM, Faraj S. “It is what one does”: why people participate and help others in electronic communities of practice. The journal of strategic information systems, 9(2-3), 155-173. doi:10.1016/S0963-8687(00)00045-7.
  • McMillan DW, Chavis DM. Sense of community: a definition and theory. J Community Psychol. 1986;14(1):6–23. doi:10.1002/(ISSN)1520-6629.
  • Hars A, Ou S (2001). Working for free? Motivations of participating in open source projects. In System Sciences, 2001. Proceedings of the 34th Annual Hawaii International Conference on IS, Hawaii, USA, (pp. 9-pp). IEEE
  • He W, Wei KK. What drives continued knowledge contribution? An investigation of knowledge-contribution and-seeking beliefs. Decis Support Syst. 2009;46(4):826–38. doi:10.1016/j.dss.2008.11.007.
  • Hsu CL, Lin JCC. Acceptance of blog usage: the roles of technology acceptance, social influence and knowledge contribution motivation. Inform Manage. 2008;45(1):65–74. doi:10.1016/j.im.2007.11.001.
  • Panteli N, Sockalingam S. Trust and conflict within virtual inter-organizational alliances: a framework for facilitating knowledge contribution. Decis Support Syst. 2005;39(4):599–617. doi:10.1016/j.dss.2004.03.003.
  • Shin SK, Ishman M, Sanders GL. An empirical investigation of socio-cultural factors of information contribution in China. Inform Manage. 2007;44(2):165–74. doi:10.1016/j.im.2006.11.004.
  • Ba S, Stallaert J, Whinston AB. Research commentary: introducing a third dimension in information systems design—the case for incentive alignment. Inform Sys Res. 2001;12(3):225–39. doi:10.1287/isre.12.3.225.9712.
  • Wasko MM, Faraj S. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly. 2005;35–57. doi:10.2307/25148667.
  • Reilly RR. Motivating and retaining technical employees. Current Issues Technol Manage. 2005;3:1–3.
  • Locke EA, Latham GP. Work motivation and satisfaction: light at the end of the tunnel. Psychol Sci. 1990;1(4):240–46. doi:10.1111/j.1467-9280.1990.tb00207.x.
  • Hulland J. Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Manage J. 1999;195–204. doi:10.1002/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7.
  • Hair JF, Anderson RE, Tatham RL, Black WC. Multivariate data analysis. 5th. ed. Englewood Cliffs (NJ): Prentice-Hall; 1998.
  • Fornell C, Larcker D. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res. 1981;18(3):39e50. doi:10.1177/002224378101800313.
  • Agarwal R, Karahanna E. Time flies when you’re having fun: cognitive absorption and beliefs about information technology usage. MIS Quarterly. 2000;24:665–94. doi:10.2307/3250951.
  • Cheung CM, Lee MK. What drives consumers to spread electronic word of mouth in online consumer-opinion platforms. Decis Support Syst. 2012;53(1):218–25. doi:10.1016/j.dss.2012.01.015.
  • Zhou Z, Fang Y, Vogel DR, Jin XL, Zhang X. Attracted to or locked in? Predicting continuance intention in social virtual world services. J Manage Inform Sys. 2012;29(1):273–306. doi:10.2753/MIS0742-1222290108.
  • Spreng RA, MacKenzie SB, Olshavsky RW. A reexamination of the determinants of consumer satisfaction. Int J Mark. 1996;15–32. doi:10.2307/1251839.
  • Yim D, Khuntia J, Argyris Y. Identifying bands in the knowledge exchange spectrum in an online health infomediary. Int J Healthc Inf Syst Inform. 2015;10(3):63–84. doi:10.4018/IJHISI.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.