377
Views
1
CrossRef citations to date
0
Altmetric
Design and Academe

Service Design Ph.D. Education as a Springboard for Social Innovations: Facilitators and Challenges

References

  • Adams, William M. 2006. The Future of Sustainability: Re-thinking Environment and Development in the Twenty-first Century. Cambridge: The World Conservation Union.
  • Blomberg, Jeanette, and Chuck Darrah. 2014. “Toward an Anthropology of Services.” Paper presented at ServDes2014 Service Future – the Fourth Service Design and Service Innovation Conference, Lancaster, April 9–11.
  • Bureau of European Policy Advisers (BEPA). 2011. Empowering People, Driving Change: Social Innovation in the European Union. Luxembourg: Publication Office of the European Union.
  • Burns, Colin, Hilary Cottam, Chris Vanstone, and Jennie Winhall. 2006. RED Paper 02: Transformation Design. London: Design Council.
  • Canham, Nye, Thomas Jun and Andrew Selby. 2015. “Visual Tools for Systems Thinking in the Participatory Design of Healthcare Services.” Poster presented at DesRes Conference, Loughborough, April 1.
  • Charalabidis, Yannis, Euripidis Loukis, and Aggeliki Androutsopoulou. 2014. “Fostering Social Innovation through Multiple Social Media Combinations.” Information Systems Management 31 (3): 225–239.10.1080/10580530.2014.923267
  • Cipolla, Carla. 2007. Designing for Interpersonal Relational Qualities in Services: A Model for Service Design Theory and Practice. Milan: Politecnico di Milano University.
  • Cipolla, Carla and Ezio Manzini. 2009. “Relational Services.” Knowledge, Technology & Policy 22 (1): 45–50.
  • Corrigan-Doyle, Emily, Carolina Escobar-Tello, and Kathy Pui Ying Lo. 2015. “How Can Service Design & Art Therapy Create Happy Sustainable Homes?” Poster presented at DesRes Conference, Loughborough, April 1.
  • Cottam, Hilary and Charles Leadbeater. 2004. RED Paper 01 Health: Co-creating Services. London: Design Council.
  • Design Commission. 2013. Restarting Britain 2. London: Design Commission.
  • Donovan, Claire. 2011. “State of the Art in Assessing Research Impact: Introduction to a Special Issue.” Research Evaluation 20 (3): 175–179.10.3152/095820211X13118583635918
  • Holmlid, Stefan. 2009. “Participative, Co-operative, Emancipatory: From Participatory Design to Service Design.” Paper presented at First Nordic Conference on Service Design and Service Innovation, Oslo, November 24–26.
  • Hult, Margareta and Sven-Ake Lennung. 1980. “Towards a Definition of Action Research: A Note and Bibliography.” Journal of Management Studies 17 (2): 241–250.10.1111/joms.1980.17.issue-2
  • Kaletka, Christoph, Karolin Eva Kappler, Bastian Pelka, and R. R. Richard Ruiz De Querol. 2012. “Challenges at the Intersection of Social Media and Social Innovation.” In Challenge Social Innovation: Potentials for Business, Social Entrepreneurship, Welfare and Civil Society, edited by Hans-Werner Franz, Josef Hochgerner and Jugen Howaldt, 277–292. Berlin: Springer.
  • Kimbell, Lucy. 2009. “The Turn to Service Design.” In Design and Creativity: Policy, Management and Practice, edited by Guy Julier and Liz Moor, 157–173. Oxford: Berg.
  • Littig, Beate, and Erich Grießler. 2005. “Social Sustainability: A Catchword between Political Pragmatism and Social Theory.” International Journal of Sustainable Development 8 (1/2): 65–79.10.1504/IJSD.2005.007375
  • Lo, Kathy Pui Ying. 2011a. “Designing Service Evidence for Positive Relational Messages.” International Journal of Design 5 (2): 5–13.
  • Lo, Kathy Pui Ying. 2011b. “Relational Messages in Product Design.” Paper presented at DESIRE’ 11: International Conference on Creativity and Innovation in Design, Eindhoven, October 19–21.
  • Lo, Kathy Pui Ying. 2014. “Hybrid Touchpoints for Relational Service in Social Innovation: A Case Study of Eat Me!” Paper presented at NordDesign 2014 International Conference Organized by Aalto University and Design Society, Helsinki, August 27–29.
  • Maffei, Stefano, Birgit Mager, and Daniela Sangiorgi. 2005. “Innovation through Service Design. from Research and Theory to a Network of Practice. A User’s Driven Perspective.” Paper presented at Joining Forces Conference, University of Art and Design Helsinki, September 22–24.
  • Manzini, Ezio. 2005. “Enabling Solutions for Creative Communities: Social Innovation and Design for Sustainability.” Designmatters 10: 45–52.
  • Manzini, Ezio. 2007. “Design Research for Sustainable Social Innovation.” In Design Research Now, edited by R. Michel, 233–245. Basels: Birkhäuser.10.1007/978-3-7643-8472-2
  • McKenzie, Stephen. 2004. Social Sustainability: Towards Some Definitions. Magill, Australia: Hawke Research Institute.
  • Murad, Syed, Andrew Selby and Tracy Ross. 2015. “Evaluate Visualisation Techniques to Encourage Corporate Travellers to Choose Sustainable Transport.” Poster presented at DesRes Conference, Loughborough, April 1.
  • Rahman, Reem and Leland Smith. 2014. Social Innovation Mapping: Social Entrepreneurs Changing Lives through ICT. Arlington, VA: Ashoka.
  • Research Excellence Framework (REF). 2012a. “Assessment Framework and Guidance on Submissions.” Research Excellence Framework Website. Accessed May 17, 2014. http://www.ref.ac.uk/media/ref/content/pub/assessmentframeworkandguidanceonsubmissions/GOS%20including%20addendum.pdf
  • Research Excellence Framework (REF). 2012b. “Panel Criteria and Working Methods - Part 2D: Main Panel D Criteria.” Research Excellence Framework Website. Accessed January 31, 2015. http://www.ref.ac.uk/media/ref/content/pub/panelcriteriaandworkingmethods/01_12_2D.pdf
  • Sangiorgi, Daniela. 2011. “Transformative Services and Transformation Design.” International Journal of Design 5 (2): 29–40.
  • Tamada, Momoko, Kathy Pui Ying Lo, and Val Mitchell. 2015. “Service Design for the Development of Emotional Connection between Host Community and Travellers.” Poster presented at DesRes Conference, Loughborough, April 1.
  • UK Design Council, Danish Design Centre, Design Wales, and Aalto University. 2013. Design for Public Good. London: UK Design Council.
  • Zeithaml, Valarie A., A. Parasuraman, and Leonard L. Berry. 1985. “Problems and Strategies in Services Marketing.” Journal of Marketing 49 (2): 33–46.10.2307/1251563

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.