338
Views
7
CrossRef citations to date
0
Altmetric
Articles

One Night or Many? Effects of Amenity Charge Transparency on Consumer Reaction

, &

References

  • American Hotel & Lodging Association. (2012). 2012 Lodging industry profile. Retrieved from http://www.ahla.com/uploadedFiles/2012LIP.pdf
  • American Hotel & Lodging Association. (2015). Lodging industry trends 2015. Retrieved from https://www.ahla.com/uploadedFiles/_Common/pdf/Lodging_Industry_Trends_2015.pdf
  • An, D. (2014). Tangibilizing services through visual tangible cues in corporate websites: A six-country cross-cultural analysis. Journal of Services Marketing, 28(7), 566–579. doi:10.1108/JSM-04-2013-0097
  • Ayres, I., & Nalebuff, B. (2003). In praise of honest pricing. MIT Sloan Management Review, 45, 24–28. Retrieved from http://sloanreview.mit.edu/article/in-praise-of-honest-pricing/
  • Bernstein, L. (1999). Luxury and then hotel brand. The Cornell Hotel and Restaurant Administration Quarterly, 40(1), 47–53.
  • Burman, B., & Biswas, A. (2007). Partitioned pricing: Can we always divide and prosper? Journal of Retailing, 83(4), 423–436. doi:10.1016/j.jretai.2007.03.007
  • Campbell, M. (1999). Perceptions of price unfairness: Antecedents and consequences. Journal of Marketing Research, 36(2), 187–199. doi:10.2307/3152092
  • Carroll, B., & Sigauw, J. (2003). The evolution of electronic distribution: Effects on hotels and intermediaries. Cornell Hotel and Restaurant Administration Quarterly, 44(4), 38–50. doi:10.1016/S0010-8804(03)90257-6
  • Chan, E. S. W., & Wong, C. K. (2006). Hotel selection: When price is not an issue. Journal of Vacation Marketing, 12(2), 142–159. doi:10.1177/1356766706062154
  • Chiang, C., & Jang, S. S. (2007). The effects of perceived price and brand image on value and purchase intention: Leisure travelers’ attitudes toward online hotel booking. Journal of Hospitality & Leisure Marketing, 15(3), 49–69. doi:10.1300/J150v15n03_04
  • Daun, W., & Klinger, R. (2006). Delivering the message: How premium hotel brands struggle to communicate their value proposition. International Journal of Contemporary Hospitality Management, 18(3), 246–252. doi:10.1108/09596110610658643
  • Federal Trade Commission. (2012, November 28). FTC warns hotel operators that price quotes that exclude ‘resort fees’ and other mandatory surcharges may be deceptive. Retrieved from https://www.ftc.gov/news-events/press-releases/2012/11/ftc-warns-hotel-operators-price-quotes-exclude-resort-fees-other
  • Gijsbrechts, E. (1993). Prices and pricing research in consumer marketing: Some recent developments. International Journal of Research in Marketing, 10(2), 115–151. doi:10.1016/0167-8116(93)90001-F
  • Grewal, D., Krishnan, R., Baker, J., & Borin, N. (1998). The effects of store name, brand name and price discounts on consumers’ evaluations and purchase intentions. Journal of Retailing, 74(3), 331–352. doi:10.1016/S0022-4359(99)80099-2
  • Hofstede, G. J. (2003). Transparency in netchains (p. 17–29). EFITA 2003 Conference Proceeding, Debrecen, Hungary. Retrieved from http://www.informatique-agricole.org/download/efita-conference/Congres_EFITA_2003/0003.pdf
  • Hunter, M. (2012). FTC warns hotels about ‘resort fees.’ (2012, November 28) Retrieved from http://www.cnn.com/2012/11/28/travel/hotels-resort-fees-warning/
  • Internet Travel Hotel Booking Statistics. (n.d.). Statistic Brain. Retrieved October 23, 2015, from http://www.statisticbrain.com/internet-travel-hotel-booking-statistics/
  • Leavitt, H. J. (1954). A note on some experimental findings about the meanings of price. The Journal of Business, 27(3), 205–210. doi:10.1086/jb.1954.27.issue-3
  • Lynch, J. G., Jr., & Ariely, D. (2000). Wine online: Search costs affect competition on price, quality, and distribution. Marketing Science, 19(1), 83–103. doi:10.1287/mksc.19.1.83.15183
  • Maier, T. A. (2011). Hospitality industry revenue management performance modelling: Uncovering issues associated with inconsistencies in price parity across multiple distribution channels in the US hotel market. International Journal of Revenue Management, 5(4), 290–307. doi:10.1504/IJRM.2011.043792
  • Martin, H. (2015, July 5). FTC says hotels don’t have to add resort fees to advertised rates. Los Angeles Times. Retrieved August 20, 2015 from http://www.latimes.com/business/la-fi-resort-fees-advertised-hotel-rates-20150702-story.html
  • Martin, M., & Monroe, K. (1994). Perceived price fairness. A new look at an old construct. In C. T. Allen & D. R. John (Eds.), NA—advances in consumer research (Vol. 21, pp. 75–90). Duluth, MN: Association for Consumer Research.
  • Mattila, A. S. (1999). Do emotional appeals work for services? International Journal of Service Industry Management, 10(3), 292–307. doi:10.1108/09564239910276890
  • McCarthy, T. (2001). Commitment to rates is crucial. Lodging Hospitality, 57(5), 11.
  • Miao, L., & Mattila, A. S. (2007). How and how much to reveal? The effects of price transparency on consumers’ price perceptions. Journal of Hospitality & Tourism Research, 31(4), 530–545. doi:10.1177/1096348007302354
  • Muschick, P. (2015, August 5). Watch for fees when booking hotel room. The Morning Call. Retrieved August 20, 2015, from http://www.mcall.com/news/local/watchdog/mc-hotel-fees-watchdog-20150805-column.html
  • Naylor, G., & Frank, K. E. (2001). The effect of price bundling on consumer perceptions of value. Journal of Services Marketing, 15(4), 270–281. doi:10.1108/EUM0000000005506
  • O’Connor, P. (2007). On-line pricing: An analysis of hotel company practices. In D. G. Rutherford & M. J. O’Fallon (Eds.), Hotel management & operations (4th ed., pp. 26–36). Hoboken, NJ: John Wiley and Sons.
  • Oh, H. (2000). The effect of brand class, brand awareness, and price on customer value and behavioral intentions. Journal of Hospitality & Tourism Research, 24(2), 136–162. doi:10.1177/109634800002400202
  • PedrajaIglesias, M., & Guillen, M. J. Y. (2000). The role of the internal reference price in the perception of the sales price: An application to the restaurant’s services. Journal of Hospitality & Leisure Marketing, 7(3), 3–22. doi:10.1300/J150v07n03_02
  • Phillips, C., & Meeker, M. (2000). The B2B Internet report: Collaborative commerce. New York, NY: Morgan Stanley Dean Witter.
  • Rao, A. R., & Monroe, K. B. (1988). The moderating effect of prior knowledge on cue utilization in product evaluations. Journal of Consumer Research, 15(2), 253–264. doi:10.1086/jcr.1988.15.issue-2
  • Reimer, A., & Kuehn, R. (2005). The impact of servicescape on quality perception. European Journal of Marketing, 39(7/8), 785–808. doi:10.1108/03090560510601761
  • Remsperger, H., & Worms, A. (2000). Transparency in monetary policy. Deutsche Bundesbank Monthly Report, 16, 15–29.
  • Roe, S. J., & Repetti, T. (2014). Consumer perceptions of resort fees and their impact on hotel selection. Journal of Hospitality Marketing & Management, 23(5), 564–578. doi:10.1080/19368623.2013.805314
  • Rohlfs, K. V., & Kimes, S. E. (2007). Customers’ perceptions of best available hotel rates. Cornell Hotel and Restaurant Administration Quarterly, 48(2), 151–162. doi:10.1177/0010880407300562
  • Salerno, N. (2005, April). Third-party booking sites still dominate Internet sales: Why do so many consider this bad? Hotel-Online. Retrieved from http://www.hotel-online.com/News/PR2005_2nd/Apr05_ThirdPartySales.html
  • Shoemaker, S. (2003). The future of pricing in services. Journal of Revenue and Pricing Management, 2(3), 271–279. doi:10.1057/palgrave.rpm.5170074
  • Tanford, S., Erdem, M., & Baloglu, S. (2011). Price transparency of bundled vacation packages. Journal of Hospitality & Tourism Research, 35(2), 213–234. doi:10.1177/1096348010382234
  • Tanford, S., Raab, C., & Kim, Y. S. (2010). The influence of reward program membership and commitment on hotel loyalty. Journal of Hospitality & Tourism Research. doi:10.1177/1096348010382236
  • Thaler, R. (1985). Mental accounting and consumer choice. Marketing Science, 4(3), 199–214. doi:10.1287/mksc.4.3.199
  • Toh, R. S., DeKay, F., & Raven, P. (2011). Travel planning: Searching for and booking hotels on the Internet. Cornell Hospitality Quarterly, 52(4), 388–398. doi:10.1177/1938965511418779
  • Turilli, M., & Floridi, L. (2009). The ethics of information transparency. Ethics and Information Technology, 11(2), 105–112. doi:10.1007/s10676-009-9187-9
  • U.S. Department of Transportation. (2015, March 3). Airline rules and fares. Retrieved August 20, 2015, from https://www.transportation.gov/policy/aviation-policy/airline-rules-fares
  • Walther, B. R. (2004). Discussion of information transparency and coordination failure: Theory and experiment. Journal of Accounting Research, 39(2), 228–241.
  • Xia, L., & Monroe, K. B. (2004). The price is unfair! A conceptual framework of price fairness perceptions. Journal of Marketing, 68(4), 1–15. doi:10.1509/jmkg.68.4.1.42733
  • Zeithaml, V. A., Parasuraman, A., & Berry, L. (1985). Problems and strategies in services marketing. Journal of Marketing, 49, 33–46. doi:10.2307/1251563
  • Zhu, K. (2002). Information transparency in electronic marketplaces. Electronic Markets, 12(2), 92–99. doi:10.1080/10196780252844535

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.