References
- Abaeian, V., Khong, K., Yeoh, K., & Mccabe, S. (2019). Motivations of undertaking CSR initiatives by independent hotels: A holistic approach. International Journal of Contemporary Hospitality Management, 31(6), 2468–2487. https://doi.org/10.1108/IJCHM-03-2018-0193
- Ahn, J. (2020). Understanding the role of perceived satisfaction with autonomy, competence, and relatedness in the CSR context. Journal of Sustainable Tourism, 28(12), 2027–2043. https://doi.org/10.1080/09669582.2020.1788040
- Akbari, M., Nazarian, A., Foroudi, P., Amiri, N., & Ezatabadipoor, E. (2020). How corporate social responsibility contributes to strengthening brand loyalty, hotel positioning and intention to revisit? Current Issues in Tourism, 1–21. https://doi.org/10.1080/1368500.2020.1800601.
- Aljarah, A. (2020). The nexus between corporate social responsibility and target-based customer citizenship behavior. Journal of Sustainable Tourism, 28(12), 2044–2063. https://doi.org/10.1080/09669582.2020.1789155
- Appiah, J. (2019). Community-based corporate social responsibility activities and employee job satisfaction in the US hotel industry: An exploratory study. Journal of Hospitality and Tourism Management, 38, 140–148. https://doi.org/10.1016/j.jhtm.2019.01.002
- Bavik, A. (2019). Corporate social responsibility and service-oriented citizenship behavior: A test of dual explanatory paths. International Journal of Hospitality Management, 80, 173–182. https://doi.org/10.1016/j.ijhm.2018.11.014
- Benavides-Velasco, C., Quintana-García, C., & Marchante-Lara, M. (2014). Total quality management, corporate social responsibility and performance in the hotel industry. International Journal of Hospitality Management, 41, 77–87. https://doi.org/10.1016/j.ijhm.2014.05.003
- Boğan, E., & Dedeoğlu, B. (2019). The influence of corporate social responsibility in hospitality establishments on students’ level of commitment and intention to recommend. Journal of Hospitality, Leisure, Sport & Tourism Education, 25, 100205. https://doi.org/10.1016/j.jhlste.2019.100205
- Bohdanowicz, P., Zientara, P., & Novotna, E. (2011). International hotel chains and environmental protection: An analysis of Hilton’s we care! programme (Europe, 2006–2008). Journal of Sustainable Tourism, 19(7), 797–816. https://doi.org/10.1080/09669582.2010.549566
- Boronat-Navarro, M., Pérez-Aranda, J., Lee, S., Ham, S., & Koh, Y. (2019). Consumers’ perceived corporate social responsibility evaluation and support: The moderating role of consumer information. Tourism Economics, 25(4), 613–638. https://doi.org/10.1177/1354816618812297
- Calveras, A. (2015). Corporate social responsibility strategy in the hotel industry: Evidence from the Balearic Islands. International Journal of Tourism Research, 17(4), 399–408. https://doi.org/10.1002/jtr.2007
- Carroll, A., & Shabana, K. (2010). The business case for corporate social responsibility: A review of concepts, research and practice. International Journal of Management Reviews, 12(1), 85–105. https://doi.org/10.1111/j.1468-2370.2009.00275.x
- Chen, L. (2019). Hotel chain affiliation as an environmental performance strategy for luxury hotels. International Journal of Hospitality Management, 77, 1–6. https://doi.org/10.1016/j.ijhm.2018.08.021
- Chen, M., & Du, Y. (2016). The status of open access library and information science journals in SSCI. The Electronic Library, 34(5), 722–739. https://doi.org/10.1108/EL-05-2015-0070
- Chilufya, A., Hughes, E., & Scheyvens, R. (2019). Tourists and community development: Corporate social responsibility or tourist social responsibility? Journal of Sustainable Tourism, 27(10), 1513–1529. https://doi.org/10.1080/09669582.2019.1643871
- Chung, K. (2020). Green marketing orientation: Achieving sustainable development in green hotel management. Journal of Hospitality Marketing & Management, 29(6), 722–738. https://doi.org/10.1080/19368623.2020.1693471
- Cruz-Cárdenas, J., González, R., & Núñez, M. (2016). Clothing disposal in a collectivist environment: A mixed methods approach. Journal of Business Research, 69(5), 1765–1768. https://doi.org/10.1016/j.jbusres.2015.10.052
- D’Acunto, D., Tuan, A., Dalli, D., Viglia, G., & Okumus, F. (2020). Do consumers care about CSR in their online reviews? An empirical analysis. International Journal of Hospitality Management, 85, 102342. https://doi.org/10.1016/j.ijhm.2019.102342
- Davies, B. (2003). The role of quantitative and qualitative research in industrial studies of tourism. International Journal of Tourism Research, 5(2), 97–111. https://doi.org/10.1002/jtr.425
- De Grosbois, D. (2012). Corporate social responsibility reporting by the global hotel industry: Commitment, initiatives and performance. International Journal of Hospitality Management, 31(3), 896–905. https://doi.org/10.1016/j.ijhm.2011.10.008
- Ellemers, N., Kortekaas, P., & Ouwerkerk, J. (1999). Self-categorisation, commitment to the group and group self-esteem as related but distinct aspects of social identity. European Journal of Social Psychology, 29(2–3), 371–389. https://doi.org/10.1002/(SICI)1099-0992(199903/05)29:2/3<371::AID-EJSP932>3.0.CO;2-U
- Ertuna, B., Karatas-Ozkan, M., & Yamak, S. (2019). Diffusion of sustainability and CSR discourse in hospitality industry. International Journal of Contemporary Hospitality Management, 31(6), 2564–2581. https://doi.org/10.1108/IJCHM-06-2018-0464
- Ettinger, A., Grabner-Kräuter, S., Okazaki, S., & Terlutter, R. (2020). The desirability of CSR communication versus greenhushing in the hospitality industry: The customers’ perspective. Journal of Travel Research, 004728752093008. https://doi.org/10.1177/0047287520930087
- Ettinger, A., Grabner-Kräuter, S., & Terlutter, R. (2018). Online CSR communication in the hotel industry: Evidence from small hotels. International Journal of Hospitality Management, 68, 94–104. https://doi.org/10.1016/j.ijhm.2017.09.002
- Farmaki, A. (2019). Corporate social responsibility in hotels: A stakeholder approach. International Journal of Contemporary Hospitality Management, 31(6), 2297–2320. https://doi.org/10.1108/IJCHM-03-2018-0199
- Farrington, T., Curran, R., Gori, K., O’Gorman, K., & Queenan, C. (2017). Corporate social responsibility: Reviewed, rated, revised. International Journal of Contemporary Hospitality Management, 29(1), 30–47. https://doi.org/10.1108/IJCHM-05-2015-0236
- Font, X., Walmsley, A., Cogotti, S., McCombes, L., & Häusler, N. (2012). Corporate social responsibility: The disclosure-performance gap. Tourism Management, 33(6), 1544–1553. https://doi.org/10.1016/j.tourman.2012.02.012
- Franco, S., Caroli, M., Cappa, F., & Chiappa, G. (2020). Are you good enough? CSR, quality management and corporate financial performance in the hospitality industry. International Journal of Hospitality Management, 88, 102395. https://doi.org/10.1016/j.ijhm.2019.102395
- Fu, H., Ye, B., & Law, R. (2014). You do well and I do well? The behavioral consequences of corporate social responsibility. International Journal of Hospitality Management, 40, 62–70. https://doi.org/10.1016/j.ijhm.2014.03.004
- Garay, L., & Font, X. (2012). Doing good to do well? Corporate social responsibility reasons, practices and impacts in small and medium accommodation enterprises. International Journal of Hospitality Management, 31(2), 329–337. https://doi.org/10.1016/j.ijhm.2011.04.013
- Ghaderi, Z., Mirzapour, M., Henderson, J., & Richardson, S. (2019). Corporate social responsibility and hotel performance: A view from Tehran, Iran. Tourism Management Perspectives, 29, 41–47. https://doi.org/10.1016/j.tmp.2018.10.007
- González-Rodríguez, M., Martín-Samper, R., Köseoglu, M., & Okumus, F. (2019). Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance. Journal of Sustainable Tourism, 27(3), 398–419. https://doi.org/10.1080/09669582.2019.1585441
- Gu, H., & Chris, R. (2011). Ethnics and corporate social responsibility – An analysis of the views of Chinese hotel managers. International Journal of Hospitality Management, 30(4), 875–885. https://doi.org/10.1016/j.ijhm.2011.01.008
- Guillet, B., Yaman, R., & Kucukusta, D. (2012). How is corporate social responsibility perceived by managers with different leadership styles? The case of hotel managers in Hong Kong. Asia Pacific Journal of Tourism Research, 17(2), 193–209. https://doi.org/10.1080/10941665.2011.616905
- Gürlek, M., & Tuna, M. (2019). Corporate social responsibility and work engagement: Evidence from the hotel industry. Tourism Management Perspectives, 31, 195–208. https://doi.org/10.1016/j.tmp.2019.05.004
- Gursoy, D. (2018). Future of hospitality marketing and management research. Tourism Management Perspectives, 25, 185–188. https://doi.org/10.1016/j.tmp.2017.11.008
- Gursoy, D., Boğan, E., Dedeoğlu, B., & Çalışkan, C. (2019). Residents’ perceptions of hotels’ corporate social responsibility initiatives and its impact on residents’ sentiments to community and support for additional tourism development. Journal of Hospitality and Tourism Management, 39, 117–128. https://doi.org/10.1016/j.jhtm.2019.03.005
- Gursoy, D., & Sandstrom, J. (2016). An updated ranking of hospitality and tourism journals. Journal of Hospitality & Tourism Research, 40(1), 3–18. https://doi.org/10.1177/1096348014538054
- Guzzo, R., Abbott, J., & Madera, J. (2020). A micro-level view of CSR: A hospitality management systematic literature review. Cornell Hospitality Quarterly, 61(3), 332–352. https://doi.org/10.1177/1938965519892907
- Hadinejad, A., Moyle, B., Scott, N., Kralj, A., & Nunkoo, R. (2019). Residents’ attitudes to tourism: A review. Tourism Review, 74(2), 150–165. https://doi.org/10.1108/TR-01-2018-0003
- Hair, J., Risher, J., Sarstedt, M., & Ringle, C. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
- Hair, J., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
- Homans, G., Gergen, K., Greenberg, M., & Willis, R. (1981). Social Exchange: Advances in Theory and Research. Contemporary Sociology, 10(5), 697–698. https://doi.org/10.2307/2066568
- Hu, B., Liu, J., & Qu, H. (2019). The employee-focused outcomes of CSR participation: The mediating role of psychological needs satisfaction. Journal of Hospitality and Tourism Management, 41, 129–137. https://doi.org/10.1016/j.jhtm.2019.10.012
- Hu, B., Liu, J., & Zhang, X. (2020). The impact of employees’ perceived CSR on customer orientation: An integrated perspective of generalized exchange and social identity theory. International Journal of Contemporary Hospitality Management, 32(7), 2345–2364. https://doi.org/10.1108/IJCHM-10-2019-0822
- Hung, K., & Law, R. (2011). An overview of Internet-based surveys in hospitality and tourism journals. Tourism Management, 32(4), 717–724. https://doi.org/10.1016/j.tourman.2010.05.027
- Iyer, G., & Jarvis, L. (2019). CSR adoption in the multinational hospitality context. International Journal of Contemporary Hospitality Management, 31(6), 2376–2393. https://doi.org/10.1108/IJCHM-06-2018-0451
- Jalilvand, M., Vosta, L., Mahyari, H., & Pool, J. (2017). Social responsibility influence on customer trust in hotels: Mediating effects of reputation and word-of-mouth. Tourism Review, 72(1), 1–14. https://doi.org/10.1108/TR-09-2016-0037
- Kang, J., Chiang, C., Huangthanapan, K., & Downing, S. (2015). Corporate social responsibility and sustainability balanced scorecard: The case study of family-owned hotels. International Journal of Hospitality Management, 48, 124–134. https://doi.org/10.1016/j.ijhm.2015.05.001
- Khatter, A., McGrath, M., Pyke, J., White, L., & Lockstone-Binney, L. (2019). Analysis of hotels’ environmentally sustainable policies and practices. International Journal of Contemporary Hospitality Management, 31(6), 2394–2410. https://doi.org/10.1108/IJCHM-08-2018-0670
- Kim, H., Rhou, Y., Topcuoglu, E., & Kim, Y. (2020). Why hotel employees care about Corporate Social Responsibility (CSR): Using need satisfaction theory. International Journal of Hospitality Management, 87, 102505. https://doi.org/10.1016/j.ijhm.2020.102505
- Kim, H., Rhou, Y., Uysal, M., & Kwon, N. (2017). An examination of the links between corporate social responsibility (CSR) and its internal consequences. International Journal of Hospitality Management, 61, 26–34. https://doi.org/10.1016/j.ijhm.2016.10.011
- Kim, H., Woo, E., Uysal, M., & Kwon, N. (2018). The effects of corporate social responsibility (CSR) on employee well-being in the hospitality industry. International Journal of Contemporary Hospitality Management, 30(3), 1584–1600. https://doi.org/10.1108/IJCHM-03-2016-0166
- Kim, J., Song, H., & Lee, C. (2016). Effects of corporate social responsibility and internal marketing on organizational commitment and turnover intentions. International Journal of Hospitality Management, 55, 25–32. https://doi.org/10.1016/j.ijhm.2016.02.007
- Ko, A., Chan, A., & Wong, S. (2019). A scale development study of CSR: Hotel employees’ perceptions. International Journal of Contemporary Hospitality Management, 31(4), 1857–1884. https://doi.org/10.1108/IJCHM-09-2017-0560
- Korschun, D., Bhattacharya, C. B., & Swain, S. (2014). Corporate social responsibility, customer orientation, and the job performance of frontline employees. Journal of Marketing, 78(3), 20–37. https://doi.org/10.1509/jm.11.0245
- Kucukusta, D., Mak, A., & Chan, X. (2013). Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors. International Journal of Hospitality Management, 34(1), 19–30. https://doi.org/10.1016/j.ijhm.2013.01.010
- Kucukusta, D., Perelygina, M., & Lam, W. (2019). CSR communication strategies and stakeholder engagement of upscale hotels in social media. International Journal of Contemporary Hospitality Management, 31(5), 2129–2148. https://doi.org/10.1108/IJCHM-06-2018-0484
- Latif, K., Perez, A., & Sahibzada, U. (2020). Corporate social responsibility (CSR) and customer loyalty in the hotel industry: A cross-country study. International Journal of Hospitality Management, 89, 102565. https://doi.org/10.1016/j.ijhm.2020.102565
- Law, R. (2019). Evaluation of hotel websites: Progress and future developments. International Journal of Hospitality Management, 76, 2–9. https://doi.org/10.1016/j.ijhm.2018.06.005
- Law, R., Chan, I., & Wang, L. (2018). A comprehensive review of mobile technology use in hospitality and tourism. Journal of Hospitality Marketing & Management, 27(6), 626–648. https://doi.org/10.1080/19368623.2018.1423251
- Law, R., Wu, J., & Liu, J. (2014). Progress in Chinese hotel research: A review of SSCI-listed journals. International Journal of Hospitality Management, 42, 144–154. https://doi.org/10.1016/j.ijhm.2014.06.013
- Lee, S., Lee, J., & Cho, Y. (2018). Framing corporate social responsibility for a controversial product. Journal of Travel & Tourism Marketing, 35(8), 988–999. https://doi.org/10.1080/10548408.2018.1468852
- Levy, E., & Park, S. (2011). An analysis of CSR activities in the lodging industry. Journal of Hospitality and Tourism Management, 18(1), 147. https://doi.org/10.1375/jhtm.18.1.147
- Li, X., Ma, E., & Qu, H. (2017). Knowledge mapping of hospitality research – A visual analysis using CiteSpace. International Journal of Hospitality Management, 60, 77–93. https://doi.org/10.1016/j.ijhm.2016.10.006
- Li. Y., Fang, S., & Huan, T. (2017). Consumer response to discontinuation of corporate social responsibility activities of hotels. International Journal of Hospitality Management, 64, 41–50. http://doi.org/10.1016/j.ijhm.2017.04.004
- Li, Y., Fu, H., & Huang, S. (2015). Does conspicuous decoration style influence customer’s intention to purchase? The moderating effect of CSR practices. International Journal of Hospitality Management, 51, 19–29. https://doi.org/10.1016/j.ijhm.2015.08.008
- Lin, C., Wu, C., & Tsai, J. (2020). Why hotels give to charity: Interdependent giving motives. International Journal of Hospitality Management, 86, 30. https://doi.org/10.1016/j.ijhm.2019.102430
- Lo, A. (2020). Effects of customer experience in engaging in hotels’ CSR activities on brand relationship quality and behavioral intention. Journal of Travel & Tourism Marketing, 37(2), 185–199. https://doi.org/10.1080/10548408.2020.1740140
- Luu, T. (2017). CSR and organizational citizenship behavior for the environment in hotel industry. International Journal of Contemporary Hospitality Management, 29(11), 2867–2900. https://doi.org/10.1108/IJCHM-02-2016-0080
- Mackenzie, M., & Peters, M. (2014). Hospitality managers’ perception of corporate social responsibility: An explorative study. Asia Pacific Journal of Tourism Research, 19(3), 257–272. https://doi.org/10.1080/10941665.2012.742915
- Mak, A., & Chang, R. (2019). The driving and restraining forces for environmental strategy adoption in the hotel industry: A force field analysis approach. Tourism Management, 73, 48–60. https://doi.org/10.1016/j.tourman.2019.01.012
- Martínez, P., & Del Bosque, I. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89–99. https://doi.org/10.1016/j.ijhm.2013.05.009
- Martínez, P., Pérez, A., & Del Bosque, I. (2013). Measuring corporate social responsibility in tourism: Development and validation of an efficient measurement scale in the hospitality industry. Journal of Travel & Tourism Marketing, 30(4), 365–385. https://doi.org/10.1080/10548408.2013.784154
- Mehran, J., & Olya, H. (2019). Progress on outbound tourism expenditure research: A review. Current Issues in Tourism, 22(20), 2511–2537. https://doi.org/10.1080/13683500.2018.1517734
- Mikalef, P., Boura, M., Lekakos, G., & Krogstie, J. (2019). Big data analytics and firm performance: Findings from a mixed-method approach. Journal of Business Research, 98, 261–276. https://doi.org/10.1016/j.jbusres.2019.01.044
- Morgan, D. L. (1998). Practical strategies for combining qualitative and quantitative methods: Applications to health research. Qualitative Health Research, 8(3), 362–376. https://doi.org/10.1177/104973239800800307
- Nazir, O., & Islam, J. (2020). Effect of CSR activities on meaningfulness, compassion, and employee engagement: A sense-making theoretical approach. International Journal of Hospitality Management, 90, 102630. https://doi.org/10.1016/j.ijhm.2020.102630
- Nunkoo, R., Smith, S., & Ramkissoon, H. (2013). Residents’ attitude to tourism: A longitudinal study of 140 articles from 1984 to 2010. Journal of Sustainable Tourism, 21(5), 5–25. https://doi.org/10.1080/09669582.2012.673621
- Nyahunzvi, K. D. (2013). CSR reporting among Zimbabwe’s hotel groups: A content analysis. International Journal of Contemporary Hospitality Management, 25(4), 595–613. https://doi.org/10.1108/09596111311322943
- Paek, S., Xiao, Q., Lee, S., & song, H. (2013). Does managerial ownership affect different corporate social responsibility dimensions? An empirical examination of U.S. publicly traded hospitality firms. International Journal of Hospitality Management, 34(1), 423–433. https://doi.org/10.1016/j.ijhm.2012.12.004
- Palacios-Florencio, B., Del Junco, J., Castellanos-Verdugo, M., & Rosa-D Az, I. (2018). Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector. Journal of Sustainable Tourism, 26(7), 1273–1289. https://doi.org/10.1080/09669582.2018.1447944
- Palmer, A. L., Sese, A., & Montano, J. J. (2005). Tourism and statistics. Annals of Tourism Research, 32(1), 167–178. https://doi.org/10.1016/j.annals.2004.06.003
- Park, S., & Levy, E. (2014). Corporate social responsibility: Perspectives of hotel frontline employees. International Journal of Contemporary Hospitality Management, 26(3), 332–348. https://doi.org/10.1108/IJCHM-01-2013-0034
- Qian, J., Law, R., & Li, X. (2019). Education research in tourism: A longitudinal study of 77 articles between 2008 and 2017. Journal of Hospitality, Leisure, Sport & Tourism Education, 24, 120–129. https://doi.org/10.1016/j.jhlste.2019.02.003
- Qu, R. (2014). Market orientation and organizational performance linkage in Chinese hotels: The mediating roles of corporate social responsibility and customer satisfaction. Asia Pacific Journal of Tourism Research, 19(12), 1399–1416. https://doi.org/10.1080/10941665.2013.866580
- Quintana-García, C., Marchante-Lara, M., & Benavides-Chicón, C. (2018). Social responsibility and total quality in the hospitality industry: Does gender matter? Journal of Sustainable Tourism, 26(5), 722–739. https://doi.org/10.1080/09669582.2017.1401631
- Randle, M., Kemperman, A., & Dolnicar, S. (2019). Making cause-related corporate social responsibility (CSR) count in holiday accommodation choice. Tourism Management, 75, 66–77. https://doi.org/10.1016/j.tourman.2019.05.002
- Raub, S., & Blunschi, S. (2014). The power of meaningful work: How awareness of CSR initiatives fosters task significance and positive work outcomes in service employees. Cornell Hospitality Quarterly, 55(1), 10–18. https://doi.org/10.1177/1938965513498300
- Rhou, Y., & Singal, M. (2020). A review of the business case for CSR in the hospitality industry. International Journal of Hospitality Management, 84, 102330. https://doi.org/10.1016/j.ijhm.2019.102330
- Ryan, C. (2018). (2018, June 28). Policy relating to one-off cross-sectional survey based papers for Tourism Management. Message posted on [email protected]. edu.
- Sandve, A., & Øgaard, T. (2013). Understanding corporate social responsibility decisions: Testing a modified version of the theory of trying. Scandinavian Journal of Hospitality and Tourism, 13(3), 242–256. https://doi.org/10.1080/15022250.2013.818188
- Serra-Cantallops, A., Peña-Miranda, D., Ramón-Cardonal, J., & Martorell-Cunill, O. (2018). Progress in research on CSR and the hotel industry (2006-2015). Cornell Hospitality Quarterly, 59(1), 15–38. https://doi.org/10.1177/1938965517719267
- Seyfi, S., Hall, M., & Kuhzady, S. (2019). Tourism and hospitality research on Iran: Current state and perspectives. Tourism Geographies, 21(1), 143–162. https://doi.org/10.1080/14616688.2018.1454506
- Smith, R., & Ong, J. (2015). Corporate social responsibility and the operationalization challenge for global tourism organizations. Asia Pacific Journal of Tourism Research, 20(5), 487–499. https://doi.org/10.1080/10941665.2014.918555
- Smith, S., Xiao, H., Nunkoo, R., & Tukamushaba, E. (2013). Theory in hospitality, tourism, and leisure studies. Journal of Hospitality Marketing & Management, 22(8), 875–894. https://doi.org/10.1080/19368623.2013.771114
- Spence, M. (2002). Signaling in retrospect and the informational structure of markets. American Economic Review, 92(3), 434–459. https://doi.org/10.1257/00028280260136200
- Su, L., & Swanson, S. (2019). Perceived corporate social responsibility’s impact on the well-being and supportive green behaviors of hotel employees: The mediating role of employee-corporate relationship. Tourism Management, 72, 437–450. https://doi.org/10.1016/j.tourman.2019.01.009
- Su, L., Swanson, S., & Chen, X. (2015). Social responsibility and reputation influences on the intentions of Chinese Huitang Village tourists. International Journal of Contemporary Hospitality Management, 27(8), 1750–1771. https://doi.org/10.1108/IJCHM-06-2014-0305
- Su, L., Swanson, S., Hsu, M., & Chen, X. (2017). How does perceived corporate social responsibility contribute to green consumer behavior of Chinese tourists. International Journal of Contemporary Hospitality Management, 29(12), 3157–3176. https://doi.org/10.1108/IJCHM-10-2015-0580
- Sun, Y., Wei, Y., & Zhang, L. (2017). International academic impact of Chinese tourism research: A review based on the analysis of SSCI tourism articles from 2001 to 2012. Tourism Management, 58, 245–252. https://doi.org/10.1016/j.tourman.2016.03.008
- Supanti, D., & Butcher, K. (2019). Is corporate social responsibility (CSR) participation the pathway to foster meaningful work and helping behavior for millennials? International Journal of Hospitality Management, 77, 8–18. https://doi.org/10.1016/j.ijhm.2018.06.001
- Supanti, D., Butcher, K., & Fredline, L. (2015). Enhancing the employer-employee relationship through corporate social responsibility (CSR) engagement. International Journal of Contemporary Hospitality Management, 27(7), 1479–1498. https://doi.org/10.1108/IJCHM-07-2014-0319
- Tavakoli, R., & Wijesinghe, S. (2019). The evolution of the web and netnography in tourism: A systematic review. Tourism Management Perspectives, 29, 48–55. https://doi.org/10.1016/j.tmp.2018.10.008
- Thelwall, M., & Wilson, P. (2016). Does research with statistics have more impact? The citation rank advantage of structural equation modeling. Journal of the Association for Information Science and Technology, 67(5), 1233–1244. https://doi.org/10.1002/asi.23474
- Tsai, H., Tsang, N., & Cheng, S. (2012). Hotel employees’ perceptions on corporate social responsibility: The case of Hong Kong. International Journal of Hospitality Management, 31(4), 1143–1154. https://doi.org/10.1016/j.ijhm.2012.02.002
- Usakli, A., & Kucukergin, K. (2018). Using partial least squares structural equation modeling in hospitality and tourism. International Journal of Contemporary Hospitality Management, 30(11), 3462–3512. https://doi.org/10.1108/IJCHM-11-2017-0753
- Verdeyen, V., Put, J., & van Buggenhout, B. (2004). A social stakeholder model. International Journal of Social Welfare, 13(4), 325–331. https://doi.org/10.1111/j.1468-2397.2004.00328.x
- Wang, C., Hu, R., & Zhang, T. (2020). Corporate social responsibility in international hotel chains and its effect on local employees: Scale development and empirical testing in China. International Journal of Hospitality Management, 90, 102598. https://doi.org/10.1016/j.ijhm.2020.102598
- Whalen, E. (2018). Understanding a shifting methodology: A content analysis of the use of netnography in hospitality and tourism research. International Journal of Contemporary Hospitality Management, 30(11), 3423–3441. https://doi.org/10.1108/IJCHM-08-2017-0536
- Wong, A., & Kim, S. (2020). Development and validation of standard hotel corporate social responsibility (CSR) scale from the employee perspective. International Journal of Hospitality Management, 87, 102507. https://doi.org/10.1016/j.ijhm.2020.102507
- Wong, A., Kim, S., & Lee, S. (2020). The evolution, progress, and the future of corporate social responsibility: Comprehensive review of hospitality and tourism articles. International Journal of Hospitality & Tourism Administration. https://doi.org/10.1018/15256480.2019.1692753.
- Wong, A., Kim, S., Lee, S., & Elliot, S. (2020). An application of Delphi method and analytic hierarchy process in understanding hotel corporate social responsibility performance scale. Journal of Sustainable Tourism, 1–27. https://doi.org/10.1080/09669582.2020.1773835.
- Xiao, Q., Heo, Y., & Lee, S. (2017). How do consumers’ perceptions differ across dimensions of corporate social responsibility and hotel types? Journal of Travel & Tourism Marketing, 34(5), 694–707. https://doi.org/10.1080/10548408.2016.1232671
- Zhang, L., Yang, W., & Zheng, X. (2018). Corporate social responsibility: The effect of need-for-status and fluency on consumers’ attitudes. International Journal of Contemporary Hospitality Management, 30(3), 1492–1507. https://doi.org/10.1108/IJCHM-01-2017-0048
- Zientara, P., Kujawski, L., & Bohdanowicz-Godfrey, P. (2015). Corporate social responsibility and employee attitudes: Evidence from a study of Polish hotel employees. Journal of Sustainable Tourism, 23(6), 859–880. https://doi.org/10.1080/09669582.2015.1019511