488
Views
2
CrossRef citations to date
0
Altmetric
Research Article

Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels

, &

References

  • Ahn, J., & Back, K.-J. (2019). The role of autonomy, competence and relatedness: Applying self-determination theory to the integrated resort setting. International Journal of Contemporary Hospitality Management, 31(1), 87–104. https://doi.org/10.1108/IJCHM-01-2018-0088
  • Asatryan, V. S., & Oh, H. (2008). Psychological ownership theory: An exploratory application in the restaurant industry. Journal of Hospitality & Tourism Research, 32(3), 363–386. https://doi.org/10.1177/1096348008317391
  • Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. The Academy of Management Review, 14(1), 20–39. https://doi.org/10.2307/258189
  • Bardhi, F., & Eckhardt, G. M. (2012). Access-based consumption: The case of car sharing. Journal of Consumer Research, 39(4), 881–898. https://doi.org/10.1086/666376
  • Bardhi, F., & Eckhardt, G. M. (2017). Liquid consumption. The Journal of Consumer Research, 44(3), 582–597.
  • Beggan, J. K., & Brown, E. M. (1994). Association as a psychological justification for ownership. The Journal of Psychology, 128(4), 365–380. https://doi.org/10.1080/00223980.1994.9712741
  • Belk, R. W. (1988). Possessions and the extended self. The Journal of Consumer Research, 15(2), 139–168.
  • Berman, M. (2020). The politics of authenticity: Radical individualism and the emergence of modern society. Verso Books.
  • Böcker, L., & Meelen, T. (2017). Sharing for people, planet or profit? Analysing motivations for intended sharing economy participation. Environmental Innovation and Societal Transitions, 23, 28–39. https://doi.org/10.1016/j.eist.2016.09.004
  • Brown, L. (2013). Tourism: A catalyst for existential authenticity. Annals of Tourism Research, 40, 176–190. https://doi.org/10.1016/j.annals.2012.08.004
  • Bucher, E., Fieseler, C., Fleck, M., & Lutz, C. (2017). Authenticity and the sharing economy. Academy of Management Discoveries, 4(3), 294–313. https://doi.org/10.5465/amd.2016.0161
  • Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., & Hofacker, C. (2019). Technological disruptions in services: Lessons from tourism and hospitality. Journal of Service Management, 30(4), 484–506.
  • Buzinde, C. N. (2020). Theoretical linkages between well-being and tourism: The case of self-determination theory and spiritual tourism. Annals of Tourism Research, 83, 102920. https://doi.org/10.1016/j.annals.2020.102920
  • Carlson, K. D., & Wu, J. (2012). The illusion of statistical control: Control variable practice in management research. Organizational Research Methods, 15(3), 413–435. https://doi.org/10.1177/1094428111428817
  • Castro, C. B., Armario, E. M., & Ruiz, D. M. (2004). The influence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management, 15(1), 27–53. https://doi.org/10.1108/09564230410523321
  • Chathoth, P., Altinay, L., Harrington, R. J., Okumus, F., & Chan, E. S. (2013). Co-production versus co-creation: A process based continuum in the hotel service context. International Journal of Hospitality Management, 32, 11–20. https://doi.org/10.1016/j.ijhm.2012.03.009
  • Chen, T., Dodds, S., Finsterwalder, J., Witell, L., Cheung, L., Falter, M., Garry, T., Snyder, H., & McColl-Kennedy, J. R. (2021). Dynamics of wellbeing co-creation: A psychological ownership perspective. Journal of Service Management, 32(3), 383–406. https://doi.org/10.1108/JOSM-09-2019-0297
  • Chen, K. H., Huang, L., & Ye, Y. (2023). Research on the relationship between wellness tourism experiencescape and revisit intention: A chain mediation model. International Journal of Contemporary Hospitality Management, 35(3), 893–918. https://doi.org/10.1108/IJCHM-01-2022-0050
  • Cossío-Silva, F. J., Revilla-Camacho, M. Á., Vega-Vázquez, M., & Palacios-Florencio, B. (2016). Value co-creation and customer loyalty. Journal of Business Research, 69(5), 1621–1625. https://doi.org/10.1016/j.jbusres.2015.10.028
  • Dawkins, S., Tian, A. W., Newman, A., & Martin, A. (2017). Psychological ownership: A review and research agenda. Journal of Organizational Behavior, 38(2), 163–183. https://doi.org/10.1002/job.2057
  • Deci, E. L., & Ryan, R. M. (1985). The general causality orientations scale: Self-determination in personality. Journal of Research in Personality, 19(2), 109–134. https://doi.org/10.1016/0092-6566(85)90023-6
  • Delgosha, M. S., & Hajiheydari, N. (2021). How human users engage with consumer robots? A dual model of psychological ownership and trust to explain post-adoption behaviours. Computers in Human Behavior, 117, 106660. https://doi.org/10.1016/j.chb.2020.106660
  • Delpechitre, D., Beeler-Connelly, L. L., & Chaker, N. N. (2018). Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior. Journal of Business Research, 92, 9–24. https://doi.org/10.1016/j.jbusres.2018.05.007
  • Dittmar, H. (1992). The social psychology of material possessions: To have is to be. St. Martin’s Press.
  • Easley, R. W., Madden, C. S., & Dunn, M. G. (2000). Conducting marketing science: The role of replication in the research process. Journal of Business Research, 48(1), 83–92. https://doi.org/10.1016/S0148-2963(98)00079-4
  • Eckhardt, G. M., Houston, M. B., Jiang, B., Lamberton, C., Rindfleisch, A., & Zervas, G. (2019). Marketing in the sharing economy. Journal of Marketing, 83(5), 5–27. https://doi.org/10.1177/0022242919861929
  • Faul, F., Erdfelder, E., Buchner, A., & Lang, A.-G. (2009). Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behavior Research Methods, 41(4), 1149–1160. https://doi.org/10.3758/BRM.41.4.1149
  • Ferguson, L. (2004). External validity, generalizability, and knowledge utilization. Journal of Nursing Scholarship, 36(1), 16–22. https://doi.org/10.1111/j.1547-5069.2004.04006.x
  • Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382–388. https://doi.org/10.1177/002224378101800313
  • Foroudi, P., Marvi, R., & Colmekcioglu, N. (2022). Antecedents and consequences of co-creation value with a resolution of complex P2P relationships. International Journal of Contemporary Hospitality Management, 34(12), 4355–4388. https://doi.org/10.1108/IJCHM-10-2021-1278
  • Fritze, M. P., Marchand, A., Eisingerich, A. B., & Benkenstein, M. (2020). Access-based services as substitutes for material possessions: The role of psychological ownership. Journal of Service Research, 23(3), 368–385. https://doi.org/10.1177/1094670520907691
  • Froh, J. J., Emmons, R. A., Card, N. A., Bono, G., & Wilson, J. A. (2011). Gratitude and the reduced costs of materialism in adolescents. Journal of Happiness Studies, 12(2), 289–302. https://doi.org/10.1007/s10902-010-9195-9
  • Fuchs, C., Prandelli, E., & Schreier, M. (2010). The psychological effects of empowerment strategies on consumers’ product demand. Journal of Marketing, 74(1), 65–79.
  • Fu, J., Hsu, C. W., & I-Wei, L. (2018). Understanding Why customers engage in co-creation behaviors-a psychological ownership perspective. Proceedings of the Pacific Asia Conference on Information System (PACIS) 2018, Yokohama, Japan (p. 257). https://aisel.aisnet.org/pacis2018/257/
  • Furby, L. (1991). Understanding the psychology of possession and ownership: A personal memoir and an appraisal of our progress. Journal of Social Behavior & Personality, 6(6), 457.
  • Goodman, J. K., Cryder, C. E., & Cheema, A. (2013). Data collection in a flat world: The strengths and weaknesses of mechanical Turk samples. Journal of Behavioral Decision Making, 26(3), 213–224. https://doi.org/10.1002/bdm.1753
  • Guttentag, D., Smith, S., Potwarka, L., & Havitz, M. (2018). Why tourists choose Airbnb: A motivation-based segmentation study. Journal of Travel Research, 57(3), 342–359. https://doi.org/10.1177/0047287517696980
  • Hair, J. F., Jr., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications. https://doi.org/10.1007/978-3-030-80519-7
  • Hawlitschek, F., Teubner, T., & Gimpel, H. (2018). Consumer motives for peer-to-peer sharing. Journal of Cleaner Production, 204, 144–157.
  • Hazée, S., Delcourt, C., & Van Vaerenbergh, Y. (2017). Burdens of access: Understanding customer barriers and barrier-attenuating practices in access-based services. Journal of Service Research, 20(4), 441–456. https://doi.org/10.1177/1094670517712877
  • Hudson, S., & Li, J. (2018). Competing with the sharing economy: A case of hotels getting social. Journal of Hospitality & Tourism Cases, 7(1), 23–30. https://www.chrie.org/assets/docs/JHTC-case-notes/JHTC-vol-7/JHTC_Vol7Issue1_Hudson_case.pdf
  • Hulland, J., Thompson, S. A., & Smith, K. M. (2015). Exploring uncharted waters: Use of psychological ownership theory in marketing. Journal of Marketing Theory & Practice, 23(2), 140–147. https://doi.org/10.1080/10696679.2015.1032471
  • Jaakkola, E. (2020). Designing conceptual articles: Four approaches. AMS Review, 10(1), 18–26. https://doi.org/10.1007/s13162-020-00161-0
  • Kaminakis, K., Karantinou, K., Koritos, C., & Gounaris, S. (2019). Hospitality servicescape effects on customer-employee interactions: A multilevel study. Tourism Management, 72, 130–144. https://doi.org/10.1016/j.tourman.2018.11.013
  • Karahanna, E., Xu, S. X., & Zhang, N. (2015). Psychological ownership motivation and use of social media. Journal of Marketing Theory & Practice, 23(2), 185–207.
  • Kirk, C. P., Peck, J., Swain, S. D., Dahl, D., & Argo, J. (2018). Property lines in the mind: Consumers’ psychological ownership and their territorial responses. Journal of Consumer Research, 45(1), 148–168. https://doi.org/10.1093/jcr/ucx111
  • Kromidha, E., Gannon, M., & Taheri, B. (2021). A profile-based approach to understanding social exchange: Authentic tour-guiding in the sharing economy. Journal of Travel Research, 62(2), 1–21. https://doi.org/10.1177/00472875211062616
  • Kumar, J. (2019). How psychological ownership stimulates participation in online brand communities? The moderating role of member type. Journal of Business Research, 105, 243–257.
  • Kwon, S. (2020). Understanding user participation from the perspective of psychological ownership: The moderating role of social distance. Computers in Human Behavior, 105, 106207. https://doi.org/10.1016/j.chb.2019.106207
  • La Guardia, J. G., Ryan, R. M., Couchman, C. E., & Deci, E. L. (2000). Within-person variation in security of attachment: A self-determination theory perspective on attachment, need fulfillment, and well-being. Journal of Personality and Social Psychology, 79(3), 367. https://doi.org/10.1037/0022-3514.79.3.367
  • Lamberton, C. P., & Rose, R. L. (2012). When is ours better than mine? A framework for understanding and altering participation in commercial sharing systems. Journal of Marketing, 76(4), 109–125. https://doi.org/10.1509/jm.10.0368
  • Lang, B., Kemper, J., Dolan, R., & Northey, G. (2022). Why do consumers become providers? self-determination in the sharing economy. Journal of Service Theory & Practice, 32(2), 132–155. https://doi.org/10.1108/JSTP-09-2020-0220
  • Lee, J., & Suh, A. (2015). How do virtual community members develop psychological ownership and what are the effects of psychological ownership in virtual communities? Computers in Human Behavior, 45, 382–391. https://doi.org/10.1016/j.chb.2014.12.002
  • Lee, H., Yang, S.-B., & Koo, C. (2019). Exploring the effect of Airbnb hosts’ attachment and psychological ownership in the sharing economy. Tourism Management, 70, 284–294. https://doi.org/10.1016/j.tourman.2018.08.017
  • Lepp, A., & Gibson, H. (2003). Tourist roles, perceived risk and international tourism. Annals of Tourism Research, 30(3), 606–624. https://doi.org/10.1016/S0160-7383(03)00024-0
  • Li, J., Hudson, S., & So, K. K. F. (2021). Hedonic consumption pathway vs. acquisition-transaction utility pathway: An empirical comparison of Airbnb and hotels. International Journal of Hospitality Management, 94, 102844. https://doi.org/10.1016/j.ijhm.2020.102844
  • Li, J., Ma, F., & DiPietro, R. B. (2022). Journey to a fond memory: How memorability mediates a dynamic customer experience and its consequent outcomes. International Journal of Hospitality Management, 103, 103205. https://doi.org/10.1016/j.ijhm.2022.103205
  • Lin, H., Zhang, M., & Gursoy, D. (2022). Effects of tourist-to-tourist interactions on experience cocreation: A self-determination theory perspective. Journal of Travel Research, 61(5), 1105–1120. https://doi.org/10.1177/00472875211019476
  • Li, S., Qu, H., & Wei, M. (2021). Antecedents and consequences of hotel customers’ psychological ownership. International Journal of Hospitality Management, 93, 102773. https://doi.org/10.1016/j.ijhm.2020.102773
  • Liu, H., & Li, X. (2021). How travel earns us bragging rights: A qualitative inquiry and conceptualization of travel bragging rights. Journal of Travel Research, 60(8), 1635–1653.
  • Lowe, B., & Johnson, D. (2017). Diagnostic and prescriptive benefits of consumer participation in virtual communities of personal challenge. European Journal of Marketing, 51(11/12), 1817–1835. https://doi.org/10.1108/EJM-05-2016-0271
  • Lynch, P. (2017). Mundane welcome: Hospitality as life politics. Annals of Tourism Research, 64, 174–184. https://doi.org/10.1016/j.annals.2017.04.001
  • Mai, E. S., & Ketron, S. (2022). How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation. Journal of Business Research, 140, 684–692. https://doi.org/10.1016/j.jbusres.2021.11.039
  • Milanova, V., & Maas, P. (2017). Sharing intangibles: Uncovering individual motives for engagement in a sharing service setting. Journal of Business Research, 75, 159–171. https://doi.org/10.1016/j.jbusres.2017.02.002
  • Mitrega, M., Klézl, V., & Spáčil, V. (2022). Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda. Journal of Business Research, 140, 25–39. https://doi.org/10.1016/j.jbusres.2021.11.029
  • Mody, M., & Hanks, L. (2020). Consumption authenticity in the accommodations industry: The keys to brand love and brand loyalty for hotels and Airbnb. Journal of Travel Research, 59(1), 173–189. https://doi.org/10.1177/0047287519826233
  • Mody, M., Hanks, L., & Dogru, T. (2019). Parallel pathways to brand loyalty: Mapping the consequences of authentic consumption experiences for hotels and Airbnb. Tourism Management, 74, 65–80. https://doi.org/10.1016/j.tourman.2019.02.013
  • Mody, M. A., Suess, C., & Lehto, X. (2017). The accommodation experiencescape: A comparative assessment of hotels and Airbnb. International Journal of Contemporary Hospitality Management, 29(9), 2377–2404. https://doi.org/10.1108/IJCHM-09-2016-0501
  • Moore, K., Buchmann, A., Månsson, M., & Fisher, D. (2021). Authenticity in tourism theory and experience. Practically indispensable and theoretically mischievous? Annals of Tourism Research, 89, 103208. https://doi.org/10.1016/j.annals.2021.103208
  • Morewedge, C. K., & Giblin, C. E. (2015). Explanations of the endowment effect: An integrative review. Trends in Cognitive Sciences, 19(6), 339–348. https://doi.org/10.1016/j.tics.2015.04.004
  • Morewedge, C. K., Monga, A., Palmatier, R. W., Shu, S. B., & Small, D. A. (2021). Evolution of consumption: A psychological ownership framework. Journal of Marketing, 85(1), 196–218. https://doi.org/10.1177/0022242920957007
  • Netemeyer, R. G., Bearden, W. O., & Sharma, S. (2003). Scaling procedures: Issues and applications. Sage Publications. https://doi.org/10.4135/9781412985772
  • Payne, A., Storbacka, K., Frow, P., & Knox, S. (2009). Co-creating brands: Diagnosing and designing the relationship experience. Journal of Business Research, 62(3), 379–389. https://doi.org/10.1016/j.jbusres.2008.05.013
  • Peng, H., & Pierce, J. (2015). Job-and organization-based psychological ownership: Relationship and outcomes. Journal of Managerial Psychology, 30(2), 151–168. https://doi.org/10.1108/JMP-07-2012-0201
  • Pierce, J. L., & Jussila, I. (2010). Collective psychological ownership within the work and organizational context: Construct introduction and elaboration. Journal of Organizational Behavior, 31(6), 810–834. https://doi.org/10.1002/job.628
  • Pierce, J. L., Kostova, T., & Dirks, K. T. (2001). Toward a theory of psychological ownership in organizations. Academy of Management Review, 26(2), 298–310.
  • Pierce, J. L., Kostova, T., & Dirks, K. T. (2003). The state of psychological ownership: Integrating and extending a century of research. Review of General Psychology, 7(1), 84–107. https://doi.org/10.1037/1089-2680.7.1.84
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879. https://doi.org/10.1037/0021-9010.88.5.879
  • Qu, Z., Cao, X., Ge, H., & Liu, Y. (2021). How does national image affect tourists’ civilized tourism behavior? The mediating role of psychological ownership. Journal of Hospitality & Tourism Management, 47, 468–475. https://doi.org/10.1016/j.jhtm.2021.04.019
  • Revilla‐Camacho, M. Á., Vega‐Vázquez, M., & Cossío‐Silva, F. J. (2017). Exploring the customer's intention to switch firms: The role of customer‐related antecedents. Psychology & Marketing, 34(11), 1039–1049.
  • Revilla-Camacho, M. Á., Vega-Vázquez, M., & Cossío-Silva, F. J. (2015). Customer participation and citizenship behavior effects on turnover intention. Journal of Business Research, 68(7), 1607–1611. https://doi.org/10.1016/j.jbusres.2015.02.004
  • Rousseau, D. M. (1998). Why workers still identify with organizations. Journal of Organizational Behavior, 19(3), 217–233. https://doi.org/10.1002/(SICI)1099-1379(199805)19:3<217:AID-JOB931>3.0.CO;2-N
  • Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. The American Psychologist, 55(1), 68.
  • Sack, R. D. (1992). Place, modernity, and the consumer’s world: A relational framework for geographical analysis. Johns Hopkins University Press.
  • Schaefers, T., Lawson, S. J., & Kukar-Kinney, M. (2016). How the burdens of ownership promote consumer usage of access-based services. Marketing Letters, 27(3), 569–577. https://doi.org/10.1007/s11002-015-9366-x
  • Schaefers, T., Moser, R., & Narayanamurthy, G. (2018). Access-based services for the base of the pyramid. Journal of Service Research, 21(4), 421–437. https://doi.org/10.1177/1094670518770034
  • Schaefers, T., Wittkowski, K., Benoit, S., & Ferraro, R. (2016). Contagious effects of customer misbehavior in access-based services. Journal of Service Research, 19(1), 3–21. https://doi.org/10.1177/1094670515595047
  • Shu, S. B., & Peck, J. (2018). Solving stewardship problems with increased psychological ownership. In J. Peck & S. B. Shu (Eds.), Psychological Ownership and Consumer Behavior (pp. 227–237). Springer International Publishing AG. https://doi.org/10.1007/978-3-319-77158-8_14
  • Sinclair, G., & Tinson, J. (2017). Psychological ownership and music streaming consumption. Journal of Business Research, 71, 1–9. https://doi.org/10.1016/j.jbusres.2016.10.002
  • Sirgy, M. J. (1986). Self-congruity: Toward a theory of personality and cybernetics. Praeger Publishers, Greenwood Publishing Group.
  • So, K. K. F., King, C., Hudson, S., & Meng, F. (2017). The missing link in building customer brand identification: The role of brand attractiveness. Tourism Management, 59, 640–651. https://doi.org/10.1016/j.tourman.2016.09.013
  • So, K. K. F., Oh, H., & Min, S. (2018). Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach. Tourism Management, 67, 224–236. https://doi.org/10.1016/j.tourman.2018.01.009
  • So, K. K. F., Kim, H., & Oh, H. (2021). What makes Airbnb experiences enjoyable? The effects of environmental stimuli on perceived enjoyment and repurchase intention. Journal of Travel Research, 60(5), 1018–1038.
  • So, K. K. F., Kim, H., & Min, S. (2022). Creating customer value in the sharing economy: An investigation of Airbnb users and their tripographic characteristics. International Journal of Contemporary Hospitality Management, 34(1), 23–45. https://doi.org/10.1108/IJCHM-12-2020-1500
  • So, K. K. F., Kim, H., He, Y., & Li, X. R. (2023). Mapping service innovation research in hospitality and tourism: An integrative bibliometric analysis and research agenda. Cornell Hospitality Quarterly, 64(2), 143–160. https://doi.org/10.1177/19389655221102392
  • Steiner, C. J., & Reisinger, Y. (2006). Understanding existential authenticity. Annals of Tourism Research, 33(2), 299–318. https://doi.org/10.1016/j.annals.2005.08.002
  • Tajfel, H. E. (1978). Differentiation between social groups: Studies in the social psychology of intergroup relations. Academic Press.
  • Tajfel, H., & Turner, J. (1986). The social identity theory of intergroup behavior. In S. Worchel & W. Austin (Eds.), Psychology of intergroup relations (pp. 7–24). Nelson Hall.
  • Van Dyne, L., & Pierce, J. L. (2004). Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(4), 439–459.
  • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17.
  • Wang, N. (1999). Rethinking authenticity in tourism experience. Annals of Tourism Research, 26(2), 349–370.
  • Wang, Y. (2007). Customized authenticity begins at home. Annals of Tourism Research, 34(3), 789–804.
  • Wang, L., Law, K. S., Zhang, M. J., Li, Y. N., & Liang, Y. (2019). It’s mine! Psychological ownership of one’s job explains positive and negative workplace outcomes of job engagement. Journal of Applied Psychology, 104(2), 229. https://doi.org/10.1037/apl0000337
  • Wang, Y., & Li, X. R. (2022). Developing and validating a scale of host territoriality in peer-to-peer accommodation. Tourism Management, 88, 104425.
  • Wirtz, J., So, K. K. F., Mody, M. A., Liu, S. Q., & Chun, H. H. (2019). Platforms in the peer-to-peer sharing economy. Journal of Service Management, 30(4), 452–483. https://doi.org/10.1108/JOSM-11-2018-0369
  • Xu, J. B., & Chan, A. (2010). A conceptual framework of hotel experience and customer‐based brand equity: Some research questions and implications. International Journal of Contemporary Hospitality Management, 22(2), 174–193.
  • Yang, C.-C., Chen, P.-S., & Chien, Y.-H. (2014). Customer expertise, affective commitment, customer participation, and loyalty in B & B services. International Journal of Organizational Innovation (Online), 6(4), 174.
  • Yi, Y., & Gong, T. (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66(9), 1279–1284. https://doi.org/10.1016/j.jbusres.2012.02.026
  • Yi, X., Lin, V. S., Jin, W., & Luo, Q. (2017). The authenticity of heritage sites, tourists’ quest for existential authenticity, and destination loyalty. Journal of Travel Research, 56(8), 1032–1048. https://doi.org/10.1177/0047287516675061
  • Yim, C. K., Chan, K. W., & Lam, S. S. (2012). Do customers and employees enjoy service participation? Synergistic effects of self-and other-efficacy. Journal of Marketing, 76(6), 121–140. https://doi.org/10.1509/jm.11.0205
  • Yim, C. K., Tse, D. K., & Chan, K. W. (2008). Strengthening customer loyalty through intimacy and passion: Roles of customer–firm affection and customer–staff relationships in services. Journal of Marketing Research, 45(6), 741–756.
  • Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46. https://doi.org/10.1177/002224299606000203
  • Zhang, P., Meng, F., & So, K. K. F. (2021). Cocreation experience in peer-to-peer accommodations: Conceptualization and scale development. Journal of Travel Research, 60(6), 1333–1351. https://doi.org/10.1177/0047287520938873
  • Zhang, H., & Xu, H. (2019). Impact of destination psychological ownership on residents “place citizenship behavior”. Journal of Destination Marketing & Management, 14, 100391. https://doi.org/10.1016/j.jdmm.2019.100391

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.