595
Views
4
CrossRef citations to date
0
Altmetric
New Technology and Mediated Chinese Tourists

Hong Kong Millennials’ Intention to Visit Local Hotel Spas

香港千禧一代对当地酒店水疗的访问意向

& ORCID Icon
Pages 510-526 | Received 14 Nov 2018, Accepted 24 Feb 2019, Published online: 14 Apr 2019

References

  • Adamson, A, & Dev, C. S. (2016). Hospitality branding in the age ofthe millennial. Boston Hospitality Review, 4(3), 1-9.
  • Bakewell, C., Mitchell, V. W., & Rothwell, M. (2006). UK Generation Y male fashion consciousness. Journal of Fashion Marketing and Management: an International Journal, 10(2), 169–180.
  • Balda, J. B., & Mora, F. (2011). Adapting leadership theory and practice for the networked, millennial generation. Journal of Leadership Studies, 5(3), 13–24.
  • Bannon, S., Ford, K., & Meltzer, L. (2011). Understanding millennials in the workplace. CPA Journal, 81(11), 61–65.
  • Beekman, T. (2011). Fill in the generation gap. Strategic Finance, 93(3), 15–17.
  • Benckendorff, P., Moscardo, G., & Pendergast, D. (2010). Tourism and Generation Y. Wallingford, UK: CABI.
  • Bilgihan, A. (2016). Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding. Computers in Human Behavior, 61, 103–113.
  • Biswas, A. (1992). The moderating role of brand familiarity in reference price perceptions. Journal of Business Research, 25(3), 251–262.
  • Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. The Journal of Marketing, 56(2), 57–71.
  • Bowen, J. T., & Chen McCain, S.-L. (2015). Transitioning loyalty programs: A commentary on “the relationship between customer loyalty and customer satisfaction”. International Journal of Contemporary Hospitality Management, 27(3), 415–430.
  • Cathay Pacific. (2017). Register now for the student discount. Cathay Pacific. Retrieved from https://www.cathaypacific.com/cx/zh_HK/registered-account/student-2017.html
  • Cekada, T. L. (2012). Training a multigenerational workforce. Professional Safety, 57(3), 40–44.
  • Chen, H., Phelan, K. V., & Jai, T. M. (2016). Gender differences in deal hunting: What motivates consumers to search and book hotel deals? Journal of Hospitality Marketing & Management, 25(5), 613–639.
  • Cheung, C., & Law, R. (2009). Have the perceptions of the successful factors for travel web sites changed over time? The case of consumers in Hong Kong. Journal of Hospitality & Tourism Research, 33(3), 438–446.
  • Chu, R. (2001). What online Hong Kong travelers look for on airline/travel websites? International Journal of Hospitality Management, 20(1), 95–100.
  • Cui, Y., Trent, E. S., Sullivan, P. M., & Matiru, G. N. (2003). Cause-related marketing: How generation Y responds. International Journal of Retail & Distribution Management, 31(6), 310–320.
  • Eastman, J., Iyer, R., & Thomas, S. P. (2013). The impact of status consumption on shopping styles: An exploratory look at the millennial generation. Marketing Management Journal, 23(1), 57–73.
  • Eastman, J. K., & Liu, J. (2012). The impact of generational cohorts on status consumption: An exploratory look at generational cohort and demographics on status consumption. Journal of Consumer Marketing, 29(2), 93–102.
  • Ellis, S. (2008). Trends in the global spa industry. In M. Cohen & G. Bodeker (Eds.), Understanding the global spa industry: Spa management (pp. 66–84). Oxford: Butterworth-Heinemann.
  • Ely, J. (2009). Where does the customer Spa experience begin and end? Spa Management, 19(8), 28–30.
  • Farris, R., Chong, F., & Dunning, D. (2002). Generation Y: Purchasing power and implications for marketing. Academy of Marketing Studies Journal, 6(1–2), 89–101.
  • Frost, G. J. (2004). The spa as a model of an optimal healing environment. Journal of Alternative & Complementary Medicine, 10(Supplement 1), S85–S92.
  • Furrer, W. (2010). Top 20 spa trends in 20 years. Pulse Magazine, 20, 74–78.
  • Global Spa and Wellness Summit. (2008). Global Spa Economy Report 2007. Retrieved from http://www.globalspaandwellnesssummit.org/images/stories/pdf/gss.spa.economy.report.2008.pdf
  • Gonzalez, M. E. A., & Brea, J. A. F. (2005). An investigation of the relationship among service quality, customer satisfaction and behavioural intentions in Spanish health spas. Journal of Hospitality & Leisure Marketing, 12(2), 67–90.
  • Guillet, B. D., & Kucukusta, D. (2016). Spa market segmentation according to customer preference. International Journal of Contemporary Hospitality Management, 28(2), 418–434.
  • Guillet, B. D., & Kucukusta, D. (2019). Analyzing attributes of the spa service experience: Perceptions of spa-goers traveling to Hong Kong. Journal of China Tourism Research, 15(1), 66–83.
  • Hayes, A. F., & Montoya, A. K. (2017). A tutorial on testing, visualizing, and probing an interaction involving a multicategorical variable in linear regression analysis. Communication Methods and Measures, 11(1), 1–30.
  • Herbig, P., & Milewicz, J. (1995). The relationship of reputation and credibility to brand success. Journal of Consumer Marketing, 12(4), 5–10.
  • Hong Kong Tourism Board. (2010). Hong Kong visitor profile report 2010. Retrieved from http://partnernet.hktourismboard.com
  • International Spa Association. (2017). Definition of spa. Retrieved from https://experienceispa.com/resources/spa-goers
  • Ip, C., Leung, R., & Law, R. (2011). Progress and development of information and communication technologies in hospitality. International Journal of Contemporary Hospitality Management, 23(4), 533–551.
  • Johanson, M. M. (2004). Health, wellness focus within resort hotels. FIU Hospitality Review, 22(1), 24–29.
  • Joppe, M. (2010). One country’s transformation to spa destination: The case of Canada. Journal of Hospitality and Tourism Management, 17(1), 117–126.
  • Kardes, F. R., Cronley, M. L., & Cline, T. W. (2015). Consumer behaviour. Stanford: Cengage Learning.
  • Keri, K., Ottenbacher, M., & Harrington, R. (2007). The North American spa industry: An examination of emergent trends. FIU Hospitality Review, 25(1), 50–60.
  • Kucukusta, D., & Guillet, B. D. (2014). Measuring spa-goers’ preferences: A conjoint analysis approach. International Journal of Hospitality Management, 41, 115–124.
  • Kucukusta, D., Law, R., Besbes, A., & Legohérel, P. (2015). Re-examining perceived usefulness and ease of use in online booking: The case of Hong Kong online users. International Journal of Contemporary Hospitality Management, 27(2), 185–198.
  • Kucukusta, D., Pang, L., & Chui, S. (2013). Inbound travelers’ selection criteria for hotel spas in Hong Kong. Journal of Travel & Tourism Marketing, 30(6), 557–576.
  • Langvinienė, N. (2011). Specificity of day and resort wellness SPA services in Lithuania. Social Research, 2, 45–58.
  • Lassere, A. (2012). The marketing corner: The purchasing power of Millennials. Economy & Trade: Epoch Times. Retrieved from www.theepochtimes.com
  • Lazarevic, V. (2012). Encouraging brand loyalty in fickle generation Y consumers. Young Consumers, 13(1), 45–61.
  • Lee, M. J. (2015). An investigation of spa-goers’ intention to visit a luxury hotel spa: An extension of theory of planned behavior. Pan-Pacific Journal of Business Research, 6(2), 15–31.
  • Lewis, R. A. (2015). Generation Y at work: Insight from experiences in the hotel sector. International Journal of Business and Management, 3(1), 1–17.
  • Lin, I. Y. (2004). Evaluating a servicescape: The effect of cognition and emotion. International Journal of Hospitality Management, 23(2), 163–178.
  • Lin, I. Y. (2009). The combined effect of color and music on customer satisfaction in hotel bars. Journal of Hospitality Marketing & Management, 19(1), 22–37.
  • Lissitsa, S., & Kol, O. (2016). Generation X vs. Generation Y - A decade of online shopping. Journal of Retailing and Consumer Services, 31, 304–312.
  • Little, J. (2013). Pampering, well-being and women’s bodies in the therapeutic spaces of the spa. Social & Cultural Geography, 14(1), 41–58.
  • Lo, A., Qu, H., & Wetprasit, P. (2013). Realms of tourism spa experience: The case of mainland Chinese tourists. Journal of China Tourism Research, 9(4), 429–451.
  • Lo, A., Wu, C., & Tsai, H. (2015). The impact of service quality on positive consumption emotions in resort and hotel spa experiences. Journal of Hospitality Marketing & Management, 24(2), 155–179.
  • Lo, A. S., & Wu, C. (2014). Effect of consumption emotion on hotel and resort spa experience. Journal of Travel & Tourism Marketing, 31(8), 958–984.
  • Mak, A. H., Wong, K. K., & Chang, R. C. (2009). Health or self‐indulgence? The motivations and characteristics of spa‐goers. International Journal of Tourism Research, 11(2), 185–199.
  • Martin, C. A. (2005). From high maintenance to high productivity: What managers need to know about Generation Y. Industrial and Commercial Training, 37(1), 39–44.
  • McNeil, K. R., & Ragins, E. J. (2005). Staying in the spa marketing game: Trends, challenges, strategies and techniques. Journal of Vacation Marketing, 11(1), 31–39.
  • MedSci Communications & Consulting Co. (2006). 2005 Canadian spa goers survey. Canada: Leading Spas of Canada & Elmcrest College.
  • Moriarty, R. (2004). Marketers target savvy “Y” spenders: Hip imagery, sophisticated sales pitches, web sites are designed to appeal to youth. The Post Standard, 8(2).
  • Namasivayam, K., & Lin, I. (2005). Accounting for temporality in servicescape effects on consumers’ service evaluations. Journal of Foodservice Business Research, 7(1), 5–22.
  • Ng, E. S., Schweitzer, L., & Lyons, S. T. (2010). New generation, great expectations: A field study of the millennial generation. Journal of Business and Psychology, 25(2), 281–292.
  • Nielsen. (2010, September 14). Hong Kong consumers most likely to shop online for booking travels, books and clothing. Nielsen Insight. Retrieved from http://hk.nielsen.com/news/20100914.shtml
  • Noble, S. M., Haytko, D. L., & Phillips, J. (2009). What drives college-age Generation Y consumers? Journal of Business Research, 62(6), 617–628.
  • O’Cass, A., & Frost, H. (2002). Status brands: Examining the effects of non-product-related brand associations on status and conspicuous consumption. Journal of Product & Brand Management, 11(2), 67–88.
  • Okech, R. N. (2014). Promoting the spa tourism industry: Focus on coastal resorts in Kenya. Athens Journal of Tourism, 1(1), 67–77.
  • Ordun, G. (2015). Millennial (Gen Y) consumer behavior their shopping preferences and perceptual maps associated with brand loyalty. Canadian Social Science, 11(4), 40–55.
  • Ozdipciner, N. S. (2010). Electronic marketing in tourism. Journal of Internet Applications and Management, 1, 5–22.
  • Panchal, J. H. (2012). The Asian spa: A study of tourist motivations, “flow” and the benefits of spa experiences (doctoral dissertation). James Cook University.
  • Park, K. S., & Reisinger, Y. (2009). Cultural differences in shopping for luxury goods: Western, Asian, and Hispanic tourists. Journal of Travel & Tourism Marketing, 26(8), 762–777.
  • Phelps, M. (1999). Introducing the millennium kid. The International Journal of Advertising and Marketing to Children, 1(2), 135–139.
  • Phillips, C. (2007). Millennials: Clued in or clueless. Advertising Age, 78(46), 12–13.
  • Puczkó, L., & Bachvarov, M. (2006). Spa, bath, thermae: What’s behind the labels? Tourism Recreation Research, 31(1), 83–91.
  • Reisenwitz, T. H., & Iyer, R. (2009). Differences in generation X and generation Y: Implications for the organization and marketers. The Marketing Management Journal, 19(2), 91–103.
  • Remedios, P. (2008). Built environment-spa design. In C. Marc & G. Berard (Eds.), Understanding the global spa industry (pp. 281–296). Oxford, UK: Butterworth-Heinemann.
  • Roesler, P. (2015, May 29). How social media influences consumer buying decisions. The Business Journals.
  • Rohampton, J. (2017). How does social media influence millennials’ shopping decisions? Forbes. Retrieved from https://www.forbes.com/sites/jimmyrohampton/2017/05/03/does-social-media-influence-millennials-shopping-decisions/#1927ff504cf3
  • Ruiz-Mafé, C., Sanz-Blas, S., & Aldás-Manzano, J. (2009). Drivers and barriers to online airline ticket purchasing. Journal of Air Transport Management, 15(6), 294–298.
  • Sherman, L., Clemenz, C., & Philipp, S. (2007). Gender-based service preferences of spa-goers. Advances in Hospitality and Leisure, 3, 217–229.
  • Tabacchi, M. H. (2010). Current research and events in the spa industry. Cornell Hospitality Quarterly, 51(1), 102–117.
  • Tang, L. F. I. (2014). Assessment framework for hotel day spa service and facility provision in Hong Kong (doctoral dissertation). School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong.
  • Terry, M. (2007). Spa industry weaknesses—Redefining your focus. Bountiful, UT: Creative Spa Concepts. Retrieved from www.creativespaconcepts.com/pdf/monaco.pdf
  • Trihas, N., & Konstantarou, A. (2016). Spa-goers’ characteristics, motivations, preferences and perceptions: Evidence from Elounda, Crete. Almatourism, Journal of Tourism, Culture and Territorial Development, 7(14), 106–127.
  • Tsai, H., Suh, E., & Fong, C. (2012). Understanding male hotel spa-goers in Hong Kong. Journal of Hospitality Marketing & Management, 21(3), 247–269.
  • Valentine, D. B., & Powers, T. L. (2013). Generation Y values and lifestyle segments. Journal of Consumer Marketing, 30(7), 597–606.
  • Wakefield, K. L., & Blodgett, J. G. (1994). The importance of servicescapes in leisure service settings. Journal of Services Marketing, 8(3), 66–76.
  • Wolburg, J. M., & Pokrywczunski, J. (2001). A psychographic analysis of generation Y college students. Journal of Advertising Research, 41, 33–52.
  • Wuttke, M., & Cohen, M. (2008). Spa retail. In M. Cohen & G. Bodeker (Eds.), Understanding the global spa industry: Spa management (pp. 208–220). Oxford: Butterworth-Heinemann.
  • Yung, M. (2010, March 22). Spa development in Hong Kong. Global Trade Net. Retrieved from http://www.globaltrade.net/f/market-research/text/Hong-Kong-SAR/Fitness-Spa-Cosmetic-Surgery-Spa-Spa-Development–in-Hong-Kong.html
  • Zhang, T., Abound Omran, B., & Cobanoglu, C. (2017). Generation Y’s positive and negative eWOM: Use of social media and mobile technology. International Journal of Contemporary Hospitality Management, 29(2), 732–761.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.