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Research Article

The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction: Asian and Non-Asian Perceptions of Staff Capabilities

文化智力与情绪智力对酒店客人满意度之影响:亚洲人与非亚洲人对员工能力之看法

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Pages 455-477 | Received 03 Oct 2019, Accepted 06 Mar 2020, Published online: 04 Jun 2020

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