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Journal of Electronic Resources Librarianship Volume 30, 2018 - Issue 3
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Articles

Tools and techniques for troubleshooting remote access

Michael RodriguezLicensing & Acquisitions Librarian, University of [email protected]
,
Joel TonyanSystems and User Experience Librarian, University of Colorado, Colorado [email protected]
&
Robert T. WilsonHead of Emerging Technologies and Systems, Bridgewater State [email protected]Correspondence[email protected]
Pages 171-178 | Published online: 26 Sep 2018

References

  • Aas, J. (2017, July 6). Wildcard certificates coming January 2018 [Blog post]. Retrieved from https://letsencrypt.org/2017/07/06/wildcard-certificates-coming-jan-2018.html.
  • Bunton, G. A. (2017). EZproxy: The key to remote access. Serials Librarian, 73(2), 119–126. doi:10.1080/0361526X.2017.1338635
  • Carter, S., & Traill, S. (2017). Essential skills and knowledge for troubleshooting e-resources access issues in a web-scale discovery environment. Journal of Electronic Resources Librarianship, 29(1), 1–15. doi:10.1080/1941126X.2017.1270096
  • Erb, R. A., & Erb, B. (2015). An investigation into the use of LibGuides for electronic resources troubleshooting in academic libraries. The Electronic Library, 33(3), 573–589. doi:10.1108/EL-02-2013-0021
  • Davis, S., Malinowski, T., Davis, E., MacIver, D., Currado, T., & Spagnolo, L. (2012). Who ya gonna call? Troubleshooting strategies for e-resources access problems. Serials Librarian, 62(1-4), 24–32. doi:10.1080/0361526X.2012.652459
  • Goodin, D. (2016, June 5). TeamViewer confirms number of abused user accounts is "significant." Ars Technica. Retrieved from https://arstechnica.com/?p=895289
  • Grauer, Y. (2016, June 1). The impossible task of creating a “Best VPNs” list today. Ars Technica. Retrieved from https://arstechnica.com/?p=888341
  • Konig, A. (2016, June 6). A letter to TeamViewer users on the recent cyber attacks [Blog post]. Retrieved from https://blog.teamviewer.com/recent-cyber-attacks/.
  • Rathmel, A., Mobley, L., Pennington, B., & Chandler, A. (2015). Tools, techniques, and training: Results of an e-resources troubleshooting survey. Journal of Electronic Resources Librarianship, 27(2), 88–107. doi:10.1080/1941126X.2015.1029398
  • The Tor Project. (n.d.). Tor: Overview. Retrieved from https://www.torproject.org/about/overview

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