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Journal of Electronic Resources Librarianship Volume 36, 2024 - Issue 2
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E-Resources Reviews (Megan M. Ruenz and David Leffler, Column Editors)

Leveraging Asana for a Ticketing System at an Academic Library

Hong Lia Electronic Resources and Discovery Librarian, Towson University
&
Xiaocan Lucy Wangb Head of Library Discovery Systems and Design, Brown University
Pages 169-176 | Published online: 01 Jun 2024

References

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  • Carter, S., & Traill, S. (2017). Essential skills and knowledge for troubleshooting E-resources issues in a web-scale discovery environment. Journal of Electronic Resources Librarianship, 29(1), 1–15. https://doi.org/10.1080/1941126X.2017.1270096
  • Christman, D.  (2018).  The new AskTech: Implementing a ticketing system platform for technical services resource troubleshooting.  Serials Review,  44(3) , 193–196. https://doi.org/10.1080/00987913.2018.1542765
  • Collins, M. (Contributor), & Murray, W.  (Contributor)  (2009).   SEESAU: University of Georgia’s electronic journal verification system.  Serials Review,  35(2) , 80–87. https://doi.org/10.1016/j.serrev.2009.02.003
  • Finch, M. (2014). Using Zapier with Trello for electronic resources troubleshooting workflow. Code4lib Journal, 26. http://journal.code4lib.org/articles/10034 (accessed November 9th, 2023).
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  • Goldfinger, R. K., & Hemhauser, M. (2016). Looking for trouble (tickets): A content analysis of University of Maryland, College Park e-resource access problem reports.  Serials Review,  42(2), 84–97. https://doi.org/10.1080/00987913.2016.1179706
  • Gould, E. M., & Brett, K. (2020). A tale of two universities: Electronic resources troubleshooting comparisons.  The Serials Librarian,  79(1–2), 192–199. https://doi.org/10.1080/0361526X.2020.1760184
  • Heaton, R.   (2018).   Tools for troubleshooting: Which ones and what for.  Journal of Electronic Resources Librarianship,  30(1), 9–26. https://doi.org/10.1080/1941126X.2018.1443903
  • Pan, D., Bradbeer, G., & Jurries, E. (2011). From communication to collaboration: Blogging to troubleshoot E‐resources.  The Electronic Library, 29(3), 344–353.   https://doi.org/10.1108/02640471111141089
  • Rathmel, A., Mobley, L., Pennington, B., & Chandler, A. (2015). Tools, techniques, and training: Results of an e-resources troubleshooting survey.  Journal of Electronic Resources Librarianship, 27(2), 88–107. https://doi.org/10.1080/1941126X.2015.1029398
  • Samples, J & ., & Healy, C.   (2014).   Making it look easy: Maintaining the magic of access.  Serials Review,  40(2), 105–117. https://doi.org/10.1080/00987913.2014.929483
  • Smith, K. (2016). Managing electronic resource workflows using ticketing system software. Serials Review,  42(1), 59–64. https://doi.org/10.1080/00987913.2015.1137674
  • Smith, K. (2016). LibAnswers: A solution for eResource ticketing and workflow management. https://web.archive.org/web/20180418223235id_/https://encompass.eku.edu/cgi/viewcontent.cgi?referer=&httpsredir=1&article=1027&context=fs_research

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