203
Views
0
CrossRef citations to date
0
Altmetric
Original Articles

Accounting for patient heterogeneity in nurse staffing using a queueing-theory approach

, , &
Pages 159-177 | Received 02 Aug 2017, Accepted 23 May 2018, Published online: 30 Jun 2018

References

  • Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA, 288(16), 1987–1993.
  • Baskett, F., Chandy, K. M., Muntz, R. R., & Palacios, F. G. (1975). Open, closed, and mixed networks of queues with different classes of customers. Journal of the ACM (JACM), 22(2), 248–260.
  • Buchholz, P., Kriege, J., & Felko, I. (2014). Input modeling with phase-type distributions and Markov Models: Theory and applications. Cham, Switzerland: Springer.
  • Clarke, S. P., & Donaldson, N. E. (2008). Chapter 25. Nurse staffing and patient care quality and safety. In Hughes RG(Eds.), Patient safety and quality: An evidence-based handbook for nurses. Rockville, MD: Agency for Healthcare Research and Quality(US).
  • Coffman, J. M., Seago, J. A., & Spetz, J. (2002). Minimum nurse-to-patient ratios in acute care hospitals in California. Health Affairs, 21(5), 53–64.
  • Davis, A., Mehrotra, S., Holl, J., & Daskin, M. S. (2014). Nurse staffing under demand uncertainty to reduce costs and enhance patient safety. Asia-Pacific Journal of Operational Research, 31(01), 1450005–1450024.
  • de Véricourt, F., & Jennings, O. B. (2011). Nurse staffing in medical units: A queueing perspective. Operations Research, 59(6), 1320–1331.
  • Dmytrow, B. W. (2009). Safe nurse staffing: Looking beyond the raw numbers. Tech. rept. Chicago, Illinois: CNA HealthPro.
  • Draeger, M. A. (1992). An emergency department simulation model used to evaluate alternative nurse staffing and patient population scenarios. Pages 1057–1064 of: Proceedings of the 24th Conference on Winter Simulation. ACM.
  • Esparza, S. J., Zoller, J. S., White, A. W., & Highfield, M. E. F. (2012). Nurse staffing and skill mix patterns: Are there differences in outcomes? Journal of Healthcare Risk Management, 31(3), 14–23.
  • Evans, G. W., Gor, T. B., & Unger, E. (1996). A simulation model for evaluating personnel schedules in a hospital emergency department. Pages 1205–1209 of: Proceedings of the 28th Conference on Winter Simulation. IEEE Computer Society.
  • Green, L. (2006). Queueing analysis in healthcare. Patient Flow: Reducing Delay in Healthcare Delivery, 281–307.
  • Green, L. V. (2004). Capacity planning and management in hospitals. In Chap. 2 of: Operations research and health care: A handbook of methods and applications (Vol. 70). Springer Science & Business Media..
  • Greenberg, P. B. (2006). Nurse-to-patient ratios: What do we know? Policy, Politics, & Nursing Practice, 7(1), 14–16.
  • Gross, D., & Harris, C. M. (1998). Fundamentals of queueing theory Wiley.
  • Gross, D., & Ince, J. F. (1981). The machine repair problem with heterogeneous populations. Operations Research, 29(3), 532–549.
  • Harper, P. R., Powell, N. H., & Williams, J. E. (2010). Modelling the size and skill-mix of hospital nursing teams. Journal of the Operational Research Society, 61(5), 768–779.
  • Harvey, T., Pati, D., Evans, J., Waggener, L., & Cason, C. (2008). Inpatient unit design: Defining the design characteristics of a successful adaptable unit. AIA Report on University Research, 2.
  • Hurst, K., Smith, A., Casey, A., Fenton, K., Scholefield, H., & Smith, S. (2008). Calculating staffing requirements: Keith Hurst and colleagues describe how they devised a method for calculating the number of nurses needed to care for different patients with different levels of dependency. Nursing Management, 15(4), 26–34.
  • Juraschek, S. P., Zhang, X., Ranganathan, V., & Lin, V. W. (2012). United States registered nurse workforce report card and shortage forecast. American Journal of Medical Quality, 27(3), 241–249.
  • Kane, R. L., Shamliyan, T., Mueller, C., Duval, S., & Wilt, T. J. (2007). Nurse staffing and quality of patient care ( Tech. rept. 151). Agency for Healthcare Research and Quality.
  • Kaur, R., Vati, J., & Chhabra, R. (2010). Exploratory study on “nursing manpower” requirement for patients of neurosurgical unit. Nursing and Midwifery Research, 6(2), 58–70.
  • Kc, D. S., & Terwiesch, C. (2009). Impact of workload on service time and patient safety: An econometric analysis of hospital operations. Management Science, 55(9), 1486–1498.
  • Kleinrock, L. (1975). Queueing systems (Vol. I). Theory Wiley, New York.
  • Kumar, A. P., & Kapur, R. (1989). Discrete simulation application-scheduling staff for the emergency room. Pages 1112–1120 of: Proceedings of the 21st Conference on Winter Simulation. ACM.
  • Lazerowich, V. (1995). Development of a patient classification system for a home-based hospice program. Journal of Community Health Nursing, 12(2), 121–126.
  • Levestam, A. K., & Bergbom, I. (2011). The Zebra index: One method for comparing units in terms of nursing care. Journal of Nursing Management, 19(2), 260–268.
  • Little, J. D. C., & Graves, S. C. (2008). Little’s law. Pages 81–100 of: Building intuition. Springer.
  • Loew, J. T. (2015). Educating medical-surgical/staff nurses to improve nursing knowledge of patient education, focusing on health literacy ( Ph.D. dissertation). Walden University.
  • McGillis Hall, L., Doran, D., & Pink, G. H. (2004). Nurse staffing models, nursing hours, and patient safety outcomes. Journal of Nursing Administration, 34(1), 41–45.
  • Patterson, J. (2011). The effects of nurse to patient ratios. Nursing Times, 107(2), 22–25.
  • Ramsey, K. S. (2014). Using predictive and descriptive models to improve nurse staff planning and scheduling ( Master’s thesis). University of Tennessee, Knoxville.
  • Sztrik, J. (2016). Basic queueing theory: Foundations of system performance modeling. KG: GlobeEdit, OmniScriptum GmbH & Co.
  • Tosirisuk, P., & Chandra, J. (1990). Multiple finite source queueing model with dynamic priority scheduling. Naval Research Logistics (NRL), 37(3), 365–381.
  • Tosirisuk, P., & Chandra, J. (1995). An iterative algorithm for a multiple finite-source queueing model with dynamic priority scheduling. Journal of the Operational Research Society, 46(7), 905–912.
  • Upenieks, V. V., Akhavan, J., Kotlerman, J., Esser, J., & Ngo, M. J. (2007). Value-added care: A new way of assessing nursing staffing ratios and workload variability. Journal of Nursing Administration, 37(5), 243–252.
  • Welton, J. (2007). Mandatory hospital nurse to patient staffing ratios: Time to take a different approach. Online Journal of Issues in Nursing, 12(3), 1–9.
  • Yankovic, N., & Green, L. (2011). Identifying good nursing levels: A queuing approach. Operations Research, 59(4), 942–955.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.