Health system responsiveness: A comparison between public and private hospitals in Iran

References

• World Health Organization. The world health report 2000, health systems: improving performance. Geneva: World Health Organization; 2000.
   Google Scholar
• Mirzoev T, Kane S. What is health systems responsiveness? Review of Existing Knowledge and Proposed Conceptual Framework. BMJ Glob Health. 2017;2(4):e000486.
   PubMed Web of Science ®Google Scholar
• Ahmadi Kashkoli S, Zarei E, Daneshkohan A, et al. Hospital responsiveness and its effect on overall patient satisfaction: A cross-sectional study in Iran. Int J Health Care Qual Assur. 2017;30(8):728–736.
   PubMed Web of Science ®Google Scholar
• Tille F, Röttger J, Gibis B, et al. Patients’ Perceptions of Health System Responsiveness in Ambulatory Care in Germany. Patient Educ Couns. 2018:in press.
   Google Scholar
• Ebrahimipour H, Najjar A, Jahani AK, et al. Health system responsiveness: a case study of general hospitals in Iran. Int J Health Policy Manag. 2013;1(1):85–90.
   PubMedGoogle Scholar
• Malhotra C, Do YK. Public health expenditure and health system responsiveness for low-income individuals: results from 63 countries. Health Policy Plan. 2016;32(3):314–319.
   Web of Science ®Google Scholar
• Adesanya T, Gbolahan O, Ghannam O, et al. Exploring the responsiveness of public and private hospitals in Lagos, Nigeria. J Public Health Res. 2012;1(2):2–7.
   PubMedGoogle Scholar
• Askari R, Arab M, Rashidian A, et al. Designing Iranian model to assess the level of health system responsiveness. Iran Red Crescent Med J. 2016;18(3):e24527.
   PubMed Web of Science ®Google Scholar
• Karami-Tanha F, Fallah-Abadi H. Health system responsiveness for care of patients with heart failure: evidence form a university hospital. Arch Iran Med. 2014;17(11):736–740.
   PubMed Web of Science ®Google Scholar
• Rashidian A, Kavosi Z, Majdzadeh R, et al. Assessing health system responsiveness: a household survey in 17th district of Tehran. Iran Red Crescent Med J. 2011;13(5):302–308.
   PubMed Web of Science ®Google Scholar
• Forouzan S, Padyab M, Rafiey H, et al. Measuring the mental health-care system responsiveness: results of an outpatient survey in Tehran. Front Public Health. 2016;3(285).
   PubMed Web of Science ®Google Scholar
• Ministry of Health and Medical Education [Internet]. Comprehensive Scientific Plan of health [cited 2017 Dec 12]. Available from: http://hamahangi.behdasht.gov.ir/index.aspx?siteid=126&pageid=955.
   Google Scholar
• Rajabi F, Esmailzadeh H, Rostamigooran N, et al. What must be the pillars of Iran’s health system in 2025? Values and principles of health system reform plan. Iran J Public Health. 2013;42(2):197–205.
   PubMed Web of Science ®Google Scholar
• Tynkkynen L-K, Vrangbæk K. Comparing public and private providers: a scoping review of hospital services in Europe. BMC Health Serv Res. 2018;18(141).
   PubMed Web of Science ®Google Scholar
• Bazzaz MM, Taghvaee MRE, Salehi M, et al. Health system’s responsiveness of inpatients: hospitals of Iran. Glob J Health Sci. 2015;7(7):106–114.
   PubMedGoogle Scholar
• Javadi M, Karimi S, Raiesi A, et al. Comparison of patients’ and nurses’ viewpoints about responsiveness among a sample from public and private hospitals of Isfahan. Iran J Nurs Midwifery Res. 2011;16(4):273–277.
   PubMedGoogle Scholar
• Mahmoudi G, Jahani MA, Hoseini Rostami F, et al. Comparing the levels of hospital’s social accountability: based on ownership. Int J Healthc Manag. 2017;11(4):319–324.
   Web of Science ®Google Scholar
• Ugurluoglu O, Celik Y. How responsive Turkish health care system is to its citizens: the views of hospital managers. J Med Syst. 2006;30(6):421–428.
   PubMedGoogle Scholar
• Kowal P, Naidoo N, Williams SR, et al. Performance of the health system in China and Asia as measured by responsiveness. Health. 2011;3(10):638–646.
   Google Scholar
• Naseer M, Zahidie A, Shaikh BT. Determinants of patient's satisfaction with health care system in Pakistan: a critical review. Pakistan J Public Health. 2012;2(2):52–61.
   Google Scholar
• Mosallam RA, Aly MM, Moharram AM. Responsiveness of the health insurance and private systems in Alexandria, Egypt. J Egypt Public Health Assoc. 2013;88(1):46–51.
   PubMedGoogle Scholar
• Awoke MA, Negin J, Moller J, et al. Predictors of public and private healthcare utilization and associated health system responsiveness among older adults in Ghana. Glob Health Action. 2017;10(1):1301723.
   PubMed Web of Science ®Google Scholar
• Peltzer K, Phaswana-Mafuya N. Patient experiences and health system responsiveness among older adults in South Africa. Glob Health Action. 2012;5(2):1–11.
   Google Scholar
• Arab M, Rahimi-Foroushani A, Akbari Sari A, et al. Comparison of responsiveness rate among private and social security hospitals in Tehran city. J Hospital. 2015;14(4):29–39.
   Google Scholar
• Dadgar E, Rashidian A, Majdzadeh SR, et al. Assessing trend of health system responsiveness in Iran using household survey (before and after the implementation of health transformation plan). Health Scope. 2018;7(S):e63866.
   Web of Science ®Google Scholar
• Mosadeghrad MA. Why TQM does not work in Iranian healthcare organisations. Int J Health Care Qual Assur. 2014;27(4):320–335.
   PubMedGoogle Scholar
• Herrera CA, Rada G, Kuhn-Barrientos L, et al. Does ownership matter? An overview of systematic reviews of the performance of private for-profit, private not-for-profit and public healthcare providers. PLoS One. 2014;9(12):e93456.
   PubMed Web of Science ®Google Scholar
• Pongsupap Y, Van Lerberghe W. Is motivation enough? Responsiveness, patient-centredness, medicalization and cost in family practice and conventional care settings in Thailand. Hum Resour Health. 2006;4(1):19–25.
   PubMedGoogle Scholar
• Zarei E, Arab M, Tabatabaei SM, et al. Understanding patients’ behavioral intentions: evidence from Iran’s private hospitals industry. J Health Organ Manag. 2014;28(6):795–810.
   PubMed Web of Science ®Google Scholar
• Hnzaee K, Bigdeli F, Khanzadeh M, et al. Assessing patients behavioral intentions through service quality and perceived value. J Basic Appl Sci Res. 2012;2(10):10686–10692.
   Google Scholar
• Batbaatar E, Dorjdagva J, Luvsannyam A, et al. Determinants of patient satisfaction: a systematic review. Perspect Public Health. 2017;137(2):89–101.
   PubMed Web of Science ®Google Scholar
• Coulter A, Jenkinson C. European patients’ views on the responsiveness of health systems and healthcare providers. Eur J Public Health. 2005;15(4):355–360.
   PubMed Web of Science ®Google Scholar