End-user centeredness in antiretroviral therapy services in Nigerian public health facilities

References

• Agency for Health Care Research and Quality. National health care quality report. Rockville: AHRQ Publication; 2010.
   Google Scholar
• Coulter A. Do end users want a choice and does it work? BMJ. 2010; 341(10): c4989.
   PubMed Web of Science ®Google Scholar
• Coulter A. What do end users and the public want from primary care? BMJ. 2005; 331(7526): 1199–1201.
   PubMed Web of Science ®Google Scholar
• Wagner G, Ryan G, Taylor S. Formative evaluation of antiretroviral therapy scale-up efficiency in sub-Saharan Africa. AIDS Patient Care STDs. 2007; 21(11): 871–887.
   Google Scholar
• Oliveras E, Larsen U, David PH. Client satisfaction with abortion care in three Russian cities. J Biosoc Sci. 2005; 37(3): 585–601.
   PubMed Web of Science ®Google Scholar
• Minkman M, Ahaus K, Huijsman R. Performance improvement based on integrated quality management models: what evidence do we have? A systematic literature review. Int J Qual Health Care. 2007; 19(2): 90–104.
   PubMed Web of Science ®Google Scholar
• Singh D, Ham C. Improving care for people with long-term conditions: a review of UK and international frameworks. Birmingham: HSMC, University of Birmingham and NHS Institute for Innovation and Improvement; 2006.
   Google Scholar
• Polit DF, Beck CT. Nursing research, principles and methods. Philadelphia: Josey Bass Lippincott; 2004.
   Google Scholar
• Burns N, Grove K. The practice of nursing research: conduct, critique and utilization. 2nd ed. Philadelphia: WB Saunders; 2003.
   Google Scholar
• Pope C, Ziebland S, Mays N. Qualitative research in health care: analysing qualitative data. BMJ. 2000; 320(7227): 114–116.
   PubMed Web of Science ®Google Scholar
• Mdondolo N, De Villiers L, Ehlers VJ. Cultural factors associated with the management of breast lump amongst Xhosa women. Health SA Gesondheid. 2003; 8(3): 86–97.
   Google Scholar
• Stommel M, Wills CE. Clinical research: concepts and principles for advanced practice nurses. Philadelphia: Lippincott Williams & Wilkins; 2004.
   Google Scholar
• Lincoln YS, Guba EG. Naturalistic inquiry. Beverly Hills: Sage; 1985.
   Google Scholar
• Wielawski IM. Improving chronic illness care. Birmingham: HSMC, University of Birmingham and NHS Institute for Innovation and Improvement; 2006.
   Google Scholar
• Hasin MA, Seeluangsawat R, Shareef MA. Statistical measures of customer satisfaction for health care quality assurance: a case study. Int J Health Care Qual Assur. 2001; 14(1): 6–13.
   Google Scholar
• Mshana GH, Wamoyi J, Busza J, et al. Barriers to accessing antiretroviral therapy in Kisesa, Tanzania: a qualitative study of early rural referrals to the national programme. AIDS Patient Care STDs. 2006; 20(9): 649–657.
   PubMed Web of Science ®Google Scholar
• Stenson AL, Charalambous S, Dwadwa T, et al. Evaluation of antiretroviral therapy (ART)-related counselling in a workplace-based ART implementation programme, South Africa. AIDS Care. 2005; 17(8): 949–957.
   Google Scholar
• Kabbash IA, Hassan NM, Al-Nawasy AN, et al. Evaluation of HIV voluntary counselling and testing services in Egypt. Part 1: Client satisfaction. East Mediterr Health J. 2010; 16(5): 481–490.
   PubMedGoogle Scholar
• Proctor A, Jenkins TR, Loeb T, et al. Patient satisfaction with 3 methods of postpartum contraceptive counselling: a randomized, prospective trial. J Reprod Med. 2006; 51(5): 377–382.
   PubMed Web of Science ®Google Scholar
• Chi BH, Chansa K, Gardner MO, et al. Perceptions toward HIV, HIV screening, and the use of antiretroviral medications: a survey of maternity-based health care providers in Zambia. Int J STD AIDS. 2004; 15(10): 685–690.
   PubMed Web of Science ®Google Scholar
• Minkman M, Ahaus K, Huijsman R. Performance improvement based on integrated quality management models: what evidence do we have? A systematic literature review. Int J Qual Health Care. 2007; 19(2): 90–104.
   PubMed Web of Science ®Google Scholar
• Schumaker LL, Bond VA. Antiretroviral therapy in Zambia: colours, ‘spoiling,’ ‘talk’ and the meaning of antiretrovirals. Soc Sci Med. 2008; 67(12): 2126–2134.
   PubMed Web of Science ®Google Scholar
• Gellaitry G, Cooper V, Davis C, et al. Patients' perception of information about HAART: impact on treatment decisions. AIDS Care. 2005; 17(3): 367–376.
   Google Scholar
• Beach MC, Duggan PS, Moore RD. Is patients' preferred involvement in health decisions related to outcomes for patients with HIV? J Gen Intern Med. 2007; 22(8): 1119–1124.
   PubMed Web of Science ®Google Scholar