284
Views
1
CrossRef citations to date
0
Altmetric
Articles

What is a Smart Destination in Practice? The Interpretation of DMO Managers from Spanish World Heritage Cities

ORCID Icon, ORCID Icon & ORCID Icon
Pages 462-484 | Received 15 Jan 2022, Accepted 08 May 2023, Published online: 19 May 2023

Bibliography

  • Ashworth, G. J., & Page, S. J. (2011). Urban tourism research: Recent progress and current paradoxes. Tourism Management, 32(1), 1–15. https://doi.org/10.1016/j.tourman.2010.02.002
  • Ashworth, G. J., & Tunbridge, J. E. (2011). The tourist-historic city (3rd ed.). Routledge.
  • Baggio, R., Micera, R., & Del Chiappa, G. (2020). Smart tourism destinations: A critical reflection. Journal of Hospitality and Tourism Technology, 11(3), 407–423. https://doi.org/10.1108/JHTT-01-2019-0011
  • Benckendorff, P., Xiang, Z., & Sheldon, P. J. (2019). Tourism information technology (3rd ed.). CABI.
  • Boes, K., Buhalis, D., & Inversini, A. (2016). Smart tourism destinations: Ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2(2), 108–124. https://doi.org/10.1108/IJTC-12-2015-0032
  • Bornhorst, T., Brent Ritchie, J. R., & Sheehan, L. (2010). Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders’ perspectives. Tourism Management, 31(5), 572–589. https://doi.org/10.1016/j.tourman.2009.06.008
  • Buhalis, D., & Amaranggana, A. (2015). Smart tourism destinations enhancing tourism experience through personalisation of services. In Information and communication technologies in tourism 2015 (pp. 377–389). Springer International Publishing. https://doi.org/10.1007/978-3-319-14343-9_28
  • Coca-Stefaniak, J. A. (2020). Beyond smart tourism cities – towards a new generation of “wise” tourism destinations. Journal of Tourism Futures, 7(2), 251–258. https://doi.org/10.1108/JTF-11-2019-0130
  • Del Chiappa, G., & Baggio, R. (2015). Knowledge transfer in smart tourism destinations: Analyzing the effects of a network structure. Journal of Destination Marketing & Management, 4(3), 145–150. https://doi.org/10.1016/j.jdmm.2015.02.001
  • Femenia-Serra, F., & Ivars-Baidal, J. A. (2021). Do smart tourism destinations really work? The case of Benidorm. Asia Pacific Journal of Tourism Research, 26(4), 365–384. https://doi.org/10.1080/10941665.2018.1561478
  • Femenia-Serra, F., & Neuhofer, B. (2019). Smart tourism experiences: Conceptualisation, key dimensions and research agenda. Investigaciones Regionales, 42(42), 129–150. https://investigacionesregionales.org/wp-content/uploads/sites/3/2019/01/08-FEMENIA.pdf
  • Femenia-Serra, F., Neuhofer, B., & Ivars-Baidal, J. A. (2019). Towards a conceptualisation of smart tourists and their role within the smart destination scenario. The Service Industries Journal, 39(2), 109–133. https://doi.org/10.1080/02642069.2018.1508458
  • Fyall, A., & Garrod, B. (2020). Destination management: A perspective article. Tourism Review, 75(1), 165–169. https://doi.org/10.1108/TR-07-2019-0311
  • Gajdošík, T. (2019). Big data analytics in smart tourism destinations. A New tool for destination management organizations? In V. Katsoni, & M. Segarra-Oña (Eds.), Smart tourism as a driver for culture and sustainability (pp. 15–33). Springer. https://doi.org/10.1007/978-3-030-03910-3_2
  • García Hernández, M. (2007). Entidades de planificación y gestión turística a escala local. El caso de las ciudades Patrimonio De La Humanidad de España. Cuadernos de Turismo, 20(20), 79–102.
  • García Hernández, M., de la Calle Vaquero, M., & Yubero, C. (2017). Cultural heritage and urban tourism: Historic city centres under pressure. Sustainability, 9(8), 1346. https://doi.org/10.3390/su9081346
  • Gelter, J., Fuchs, M., & Lexhagen, M. (2022). Making sense of smart tourism destinations: A qualitative text analysis from Sweden. Journal of Destination Marketing & Management, 23(June 2021), 100690. https://doi.org/10.1016/j.jdmm.2022.100690
  • Glasser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory : Strategies for qualitative research. Routledge.
  • Gretzel, U. (2022). The Smart DMO: A new step in the digital transformation of destination management organizations. European Journal of Tourism Research, 30, 3002.
  • Gretzel, U., & Collier de Mendonça, M. (2019). Smart destination brands: Semiotic analysis of visual and verbal signs. International Journal of Tourism Cities, 5(4), 560–580. https://doi.org/10.1108/IJTC-09-2019-0159
  • Gretzel, U., Ham, J., & Koo, C. (2018). Creating the city destination of the future: The case of smart Seoul. In Y. Wang, A. Shakeela, A. Kwek, & C. Khoo-Lattimore (Eds.), Managing Asian destinations. Perspectives on Asian tourism (pp. 199–214). Springer Singapore. https://doi.org/10.1007/978-981-10-8426-3_12
  • Gretzel, U., & Jamal, T. B. (2020). Guiding principles for good governance of the smart destination. Travel and Tourism Research Association: Advancing Tourism Research Globally, 42. https://scholarworks.umass.edu/ttra/2020/research_papers/42
  • Gretzel, U., & Koo, C. (2021). Smart tourism cities: A duality of place where technology supports the convergence of touristic and residential experiences. Asia Pacific Journal of Tourism Research, 26(4), 352–364. https://doi.org/10.1080/10941665.2021.1897636
  • Gretzel, U., Reino, S., Kopera, S., & Koo, C. (2015). Smart tourism challenges. Internation Journal of Tourism Research, XVI(1), 41–47.
  • Gretzel, U., & Scarpino-Johns, M. (2018). Destination resilience and smart tourism destinations. Tourism Review International, 22(3), 263–276. https://doi.org/10.3727/154427218X15369305779065
  • Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179–188. https://doi.org/10.1007/s12525-015-0196-8
  • Gretzel, U., Werthner, H., Koo, C., & Lamsfus, C. (2015). Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior, 50, 558–563. https://doi.org/10.1016/j.chb.2015.03.043
  • Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Mazón, J.-N., & Perles-Ivars, Á. F. (2019). Smart destinations and the evolution of ICTs: A new scenario for destination management? Current Issues in Tourism, 22(13), 1581–1600. https://doi.org/10.1080/13683500.2017.1388771
  • Ivars-Baidal, J. A., & Femenia-Serra, F. (2020). La construcción del destino turístico inteligente. Avances en investigación y gestión. In M. Simancas Cruz, & M. P. Peñarrubia Zaragoza (Eds.), El valor de los datos turísticos (pp. 43–66). Tirant Humanidades.
  • Ivars-Baidal, J. A., & Vera Rebollo, J. F. (2019). Tourism planning in Spain. From traditional paradigms to new approaches: Smart tourism planning. Boletín de la Asociación de Geógrafos Españoles, 82, 1–31. https://doi.org/10.21138/bage.2765
  • Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Mazón, J.-N., & y Perles-Ivars, Á. F. (2019). Smart destinations and the evolution of ICTs: A new scenario for destination management? Current Issues in Tourism, 22(13), 1581–1600.
  • Jovicic, D. Z. (2016). Key issues in the conceptualization of tourism destinations. Tourism Geographies, 18(4), 445–457. https://doi.org/10.1080/14616688.2016.1183144
  • Jovicic, D. Z. (2019). From the traditional understanding of tourism destination to the smart tourism destination. Current Issues in Tourism, 22(3), 276–282. https://doi.org/10.1080/13683500.2017.1313203
  • Koo, C., Shin, S., Gretzel, U., Hunter, W. C., & Chung, N. (2016). Conceptualization of smart tourism destination competitiveness. Asia Pacific Journal of Information Systems, 26(4), 561–576. https://doi.org/10.14329/apjis.2016.26.4.561
  • Lee, H., Lee, J., Chung, N., & Koo, C. (2018). Tourists’ happiness: Are there smart tourism technology effects? Asia Pacific Journal of Tourism Research, 23(5), 486–501. https://doi.org/10.1080/10941665.2018.1468344
  • Lee, P., Hunter, W. C., & Chung, N. (2020). Smart tourism city: Developments and transformations. Sustainability, 12(10), 3958–3915. doi:10.3390/su12103958
  • Mandić, A., & Kennell, J. (2021). Smart governance for heritage tourism destinations: Contextual factors and destination management organization perspectives. Tourism Management Perspectives, 39, 100862. https://doi.org/10.1016/j.tmp.2021.100862
  • Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE.
  • OECD. (2018). OECD tourism trends and policies. https://doi.org/10.1787/20767773
  • Ortega, G., Navarro, E., Cerezo, A., & Torres, E. (2020). Turismo poscoronavirus,¿ una oportunidad para el poscrecimiento. In Moises Simancas Cruz, Raúl Hernández Martín, & Noemi Padrón Fumero (Eds.), Turismo pos-COVID-19: Reflexiones, Retos y Oportunidades (pp. 161–173). Cátedra de Turismo Caja Canarias-Ashotel de la Universidad de La Laguna.
  • Pan, B., Lin, M. S., Liang, Y., Akyildiz, A., & Park, S. Y. (2021). Social, ethical, and moral issues in smart tourism development in destinations. Journal of Smart Tourism, 1(1), 9–17. https://doi.org/10.52255/smarttourism.2021.1.1.3
  • Racherla, P., Hu, C., & Hyun, M. Y. (2008). Exploring the role of innovative technologies in building a knowledge-based destination. Current Issues in Tourism, 11(5), 407–428. https://doi.org/10.1080/13683500802316022
  • Sanz-Ibáñez, C., Wilson, J., & Clavé, S. A. (2017). Moments as catalysts for change in the evolutionary paths of tourism destinations. In Tourism destination evolution (pp. 81–102). Routledge. https://doi.org/10.4324/9781315550749
  • SEGITTUR. (2015). Informe destinos turísticos inteligentes: construyendo el futuro. https://bit.ly/31w9OIt
  • Segovia-Pérez, M., Figueroa-Domecq, C., Fuentes-Moraleda, L., & Muñoz-Mazón, A. (2019). Incorporating a gender approach in the hospitality industry: Female executives’ perceptions. International Journal of Hospitality Management, 76, 184–193. https://doi.org/10.1016/j.ijhm.2018.05.008
  • Sorokina, E., Wang, Y., Fyall, A., Lugosi, P., Torres, E., & Jung, T. (2022). Constructing a smart destination framework: A destination marketing organization perspective. Journal of Destination Marketing & Management, 23, 100688. https://doi.org/10.1016/j.jdmm.2021.100688
  • Strauss, A., & Corbin, J. (2002). Bases de la investigación cualitativa: técnicas y procedimientos para desarrollar la teoría fundamentada (J. M. Corbin, Ed.) (1a ed.). Editorial Universidad de Antioquia.
  • Troitiño Vinuesa, M. Á. (2007). Estrategias sotenibles en destinos patrimoniales: de la promoción a la gestión integrada e innovadora. Estudios Turísticos, 172–173, 225–232.
  • Utkarsh, & Sigala, M. (2021). A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward. Tourism Management Perspectives, 40(November), 100912. https://doi.org/10.1016/j.tmp.2021.100912
  • Volgger, M., & Pechlaner, H. (2014). Requirements for destination management organizations in destination governance: Understanding DMO success. Tourism Management, 41, 64–75. https://doi.org/10.1016/j.tourman.2013.09.001
  • Xiang, Z. (2018). From digitization to the age of acceleration: On information technology and tourism. Tourism Management Perspectives, 25(September 2017), 147–150. https://doi.org/10.1016/j.tmp.2017.11.023

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.