Survival strategies in social work: a study of how coping strategies affect service quality, professionalism and employee health

References

• Allvin, Michael, Gunnar Aronsson, Tom Hagström, Gunn Johansson, and Ulf Lundberg. 2011. Work Without Boundaries: Psychological Perspectives on the New Working Life. London: Wiley-Blackwell.
   Google Scholar
• Aronsson, Gunnar, Klas Gustafsson, and Margareta Dallner. 2000. “Sick but yet at Work. An Empirical Study of Sickness Presenteeism.” Journal of Epidemiology and Community Health 54 (7): 502–509.
   PubMed Web of Science ®Google Scholar
• Astvik, Wanja, and Marika Melin. 2012. “Coping with the Imbalance between Job Demands and Resources: A Study of Different Coping Patterns and Implications for Health and Quality in Human Service Work.” Journal of Social Work. 1–24. doi:10.1177/1468017311434682.
   Web of Science ®Google Scholar
• Audit Commission. 2002. Recruitment and Retention: A Public Service Workforce for the Twenty-first Century. National Report. London: Audit Commission.
   Google Scholar
• Audit Commission. 2008. Tomorrow’s People: Building a Local Government Workforce for the Future. National Report. London: Audit Commission.
   Google Scholar
• Balloch, Susan, Jan Pahl, and John Mclean. 1998. “Working in the Social Services: Job Satisfaction, Stress and Violence.” British Journal of Social Work 28 (3): 329–350.
   Web of Science ®Google Scholar
• Bergström, Gunnar, Lennart Bodin, Jan Hagberg, Tomas Lindh, Gunnar Aronsson, and Malin Josephson. 2009. “Does Sickness Presenteeism Have an Impact on Future General Health?” International Archives of Occupational and Environmental Health 82 (10): 1179–1190.
   PubMed Web of Science ®Google Scholar
• Caverley, Natasha, J. Barton Cunningham, and James N. MacGregor. 2007. “Sickness Presenteeism, Sickness Absenteeism, and Health Following Restructuring in a Public Service Organization.” Journal of Management Studies 44 (2): 304–319.
   Web of Science ®Google Scholar
• Coffey, Margaret, Lindsey Dugdill, and Andy Tattersall. 2004. “Stress in Social Services: Mental Wellbeing, Constraints and Job Satisfaction.” British Journal of Social Work 34 (5): 735–746.
   Web of Science ®Google Scholar
• Coffey, Margaret, Lindsey Dugdill, and Andy Tattersall. 2009. “Working in the Public Sector: A Case Study of Social Services.” Journal of Social Work 9 (4): 420–442.
   Web of Science ®Google Scholar
• Collings, John A., and Philip J. Murray. 1996. “Predictors of Stress Amongst Social Workers: An Empirical Study.” British Journal of Social Work 26 (3): 375–387.
   Web of Science ®Google Scholar
• Dewe, Philip, and Linda Trenberth. 2004. “Work Stress and Coping: Drawing Together Research and Practice.” British Journal of Guidance & Counselling 32 (2): 143–156.
   Web of Science ®Google Scholar
• EASHW. 2009. Stress at Work – Facts and Figures. OSH in Figures. Luxemburg: European Agency for Safety and Health at Work.
   Google Scholar
• Folkman, Susan, and Judith Tedlie Moskowitz. 2004. “Coping: Pitfalls and Promise.” Annual Review of Psychology 55 (1): 745–774.
   PubMed Web of Science ®Google Scholar
• Freidson, Eliot. 1994. Professionalism Reborn: Theory, Prophecy, and Policy. Chicago, IL: University Of Chicago Press.
   Google Scholar
• Gustafsson, Klas. 2008. “Working Conditions, Compensatory Strategies, and Recovery.” PhD diss., Department of Psychology, Stockholm University, Stockholm.
   Google Scholar
• Härenstam, Annika. 2005. “Different Development Trends in Working Life and Increasing Occupational Stress Require New Work Environment Strategies.” Work 24 (3): 261–277.
   PubMedGoogle Scholar
• Hasenfeld, Yeheskel. 1982. Human Service Organizations. Englewood Cliffs, NJ: Prentice-Hall.
   Google Scholar
• New Organizational Challenges for Human Service Work. Organizational Psychology and Health Care, 3 Hellgren Johnny Näswall Katharina Sverke Magnus Söderfeldt Marie Rainer Hampp Verlag München 2003
   Google Scholar
• Hirschman, Albert O. 1970. Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States. Cambridge, MA: Harvard University Press.
   Google Scholar
• Hockey, G. R. J. 1997. “Compensatory Control in the Regulation of Human Performance Under Stress and High Workload: A Cognitive-energetical Framework.” Biological Psychology 45: 73–93.
   PubMed Web of Science ®Google Scholar
• Huxley, Peter, Sherrill Evans, Claire Gately, Martin Webber, Alex Mears, Sarah Pajak, Tim Kendall, Jibby Medina, and Cornelius Katona. 2005. “Stress and Pressures in Mental Health Social Work: The Worker Speaks.” British Journal of Social Work 35 (7): 1063–1079.
   Web of Science ®Google Scholar
• Kahn, William A. 1990. “Psychological Conditions of Personal Engagement and Disengagement at Work.” Academy of Management Journal 33 (4): 692–724.
   Web of Science ®Google Scholar
• Kahn, William A. 1992. “To Be Fully There: Psychological Presence at Work.” Human Relations 45 (4): 321–349.
   Web of Science ®Google Scholar
• Kvale. 2008. InterViews: Learning the Craft of Qualitative Research Interviewing. 2nd ed. Thousand Oaks, CA: Sage.
   Google Scholar
• Lansisalmi, Hannakaisa, Jose M. Peiro, and Mika Kivimaki. 2000. “Collective Stress and Coping in the Context of Organizational Culture.” European Journal of Work and Organizational Psychology 9 (4): 527–559.
   Google Scholar
• Lazarus, Richard S., and Susan Folkman. 1984. Stress, Appraisal, and Coping. New York: Springer.
   Google Scholar
• Lundberg, Ulf. 2005. “Stress Hormones in Health and Illness: The Roles of Work and Gender.” Psychoneuroendocrinology 30 (10): 1017–1021.
   PubMed Web of Science ®Google Scholar
• Maslach, Christina, and Michael P. Leiter. 2004. “Stress and Burnout: The Critical Research.” In Handbook of Stress Medicine and Health. 2nd ed, edited by Cary L. Cooper, 155–172. London: CRC Press.
   Google Scholar
• McEwen, Bruce S. 1998. “Stress, Adaptation, and Disease: Allostasis and Allostatic Load.” In Annals of the New York Academy of Sciences, edited by S. M. McCann, 33–44. New York: New York Academy of Sciences.
   Google Scholar
• Mickelson, Kristin D., Renee F. Lyons, Michael J. L. Sullivan, and James C. Coyne. 2001. “Yours, Mine, Ours: The Relational Context of Communal Coping.” In Personal Relationships: Implications for Clinical and Community Psychology, edited by B. R. Sarason and S. Duck, 181–200. New York: Wiley.
   Google Scholar
• Newton, Tim. 1995. “Managing” Stress: Emotion and Power at Work. London: Sage.
   Google Scholar
• Petterson, Inga-Lill, Anna Hertting, Lars Hagberg, and Töres Theorell. 2005. “Are Trends in Work and Health Conditions Interrelated? A Study of Swedish Hospital Employees in the 1990s.” Journal of Occupational Health Psychology 10 (2): 110–120.
   PubMed Web of Science ®Google Scholar
• Rusbult, Caryl E., Dan Farrell, Glen Rogers, and Arch G. Mainous. 1988. “Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Status Satisfaction.” Academy of Management Journal 31 (3): 599–627.
   Web of Science ®Google Scholar
• Sonnentag, Sabine, and Ute-Vera Bayer. 2005. “Switching Off Mentally: Predictors and Consequences of Psychological Detachment from Work during Off-Job Time.” Journal of Occupational Health Psychology 10 (4): 393–414.
   PubMed Web of Science ®Google Scholar
• Tham, Pia, and Gabrielle Meagher. 2009. “Working in Human Services: How Do Experiences and Working Conditions in Child Welfare Social Work Compare?” British Journal of Social Work 39 (5): 807–827.
   Web of Science ®Google Scholar