‘Sometimes it’s really complicated!’ – clients with complex needs on their encounters with specialised personal social service organisations in Sweden

References

• Axelsson, Runo, and Susanna Bihari Axelsson. 2006. “Integration and Collaboration in Public Health – A Conceptual Framework.” International Journal of Health Planning & Management 21 (1): 75–88.
   PubMed Web of Science ®Google Scholar
• Beadle, Sally. 2009. “Complex Solutions for Complex Needs: Towards Holistic and Collaborative Practice.” Youth Studies Australia 28 (1): 21–28.
   Google Scholar
• Beresford, Peter, and Fran Branfield. 2006. “Developing Inclusive Partnerships: User-defined Outcomes, Networking and Knowledge – A Case Study.” Health & Social Care in the Community 14 (5): 436–444.
   PubMed Web of Science ®Google Scholar
• Beresford, Peter, and Suzy Croft. 2001. “Service Users’ Knowledges and the Social Construction of Social Work.” Journal of Social Work 1 (3): 295–316.10.1177/146801730100100304
   Google Scholar
• Bergmark, Åke, and Tommy Lundström. 2005. “En Sak I Taget?: Om Specialisering Inom Socialtjänstens Individ- Och Familjeomsorg.” [One Thing at a Time?: On the Specialization of Swedish Personal Social Services] Socialvetenskaplig Tidskrift 12 (2–3): 125–148.
   Google Scholar
• Bergmark, Åke, Tommy Lundström, Renate Minas, and Stefan Wiklund. 2008. Socialtjänsten I Blickfånget: Organisation, Resurser Och Insatser: Exempel Från Arbete Med Barn Och Ungdom, Försörjningsstöd, Missbruk [ The social services in focus: organization, resources and interventions: examples from work with children and youth, social assistance and substance abuse.] 1. utg. Stockholm: Natur och kultur.
   Google Scholar
• Biehal, Nina. 2005. “Working with Adolescents at Risk of out of Home Care: The Effectiveness of Specialist Teams.” Children and Youth Services Review 27 (9): 1045–1059.10.1016/j.childyouth.2004.12.031
   Web of Science ®Google Scholar
• Blom, Björn. 2004. “Specialization in Social Work Practice: Effects on Interventions in the Personal Social Services.” Journal of Social Work 4 (1): 25–46.10.1177/1468017304042419
   Google Scholar
• Blom, Blom, Marek Perlinski, and Stefan Morén. 2009. “Organisational Structure as Barrier or Support in the Personal Social Services? Results from a Client Survey. Dilemmas for Human Services 2009.” Paper Presented at: The 13th International Research Conference “Breaking Down the Barriers”, Staffordshire: Staffordshire University, September 10–11. (Revised Version October 2009).
   Google Scholar
• Boklund, Ann. 1995. “Olikheter Som Berikar?: Möjligheter Och Hinder I Samarbetet Mellan Socialtjänstens äldre- Och Handikappomsorg, Barnomsorg Samt Individ- Och Familjeomsorg.” [Enriching Dissimilarities?: Co-operation Within the Local Social Services in Sweden.] diss., Stockholms Universitet, Stockholm.
   Google Scholar
• Bømler, Tina. 2012. “Fra Specialisering – Og Tilbage Til Specialisering: Organiseringen Af Socialt Arbejde I Kommunerne Efter Kommunalreformen.” [Departing from Specialization – And Returning to Specialization: The Organization of Social Work after the Municipal Reform] Tidsskrift for Forskning Og Praksis I Socialt Arbejde 24: 5–13.
   Google Scholar
• Buck, Alison, Elisabeth . Seale, Jeffery Leiter, and Tiffany Taylor. 2011. “Differentiation and Integration of Welfare-to-work Service Delivery in North Carolina.” Administration in Social Work 35 (5): 475–493.10.1080/03643107.2011.614199
   Web of Science ®Google Scholar
• Bunger, Alicia C.. 2010. “Defining Service Coordination: A Social Work Perspective.” Journal of Social Service Research 36 (5): 385–401.10.1080/01488376.2010.510931
   PubMed Web of Science ®Google Scholar
• Cambridge, Paul, and Tessa Parkes. 2006. “The Tension between Mainstream Competence and Specialization in Adult Protection: An Evaluation of the Role of the Adult Protection Co-ordinator.” British Journal of Social Work 36 (2): 299–321.
   Web of Science ®Google Scholar
• Christensen, Else, and Tine Egelund. 2002. Børnesager : Evaluering Af Den Forebyggende Indsats [Child Care: An Evaluation of Preventive Interventions]. København: Socialforskningsinstituttet.
   Google Scholar
• DiMaggio, Paul J., and Walter W. Powell. 1983.” The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields.” American Sociological Review 48 (2): 147–160.10.2307/2095101
   Web of Science ®Google Scholar
• Engstrom, David W., and AmyOkamura. 2007. “A Nation of Immigrants: A Call for a Specialization in Immigrant Well-being.” Journal of Ethnic & Cultural Diversity in Social Work 16 (3–4): 103–111.
   Google Scholar
• Fayol, Henry. ([1916] 2007). “General Principles of Management.” In Organization Theory: Selected Classic Readings, edited by Derek S. Pugh, 253–274. London: Penguin.
   Google Scholar
• Fellin, Mellisa, Victoria Esses, Gillian King, Sally Lindsay, and Anne Klassen. 2013. “Barriers and Facilitators to Health and Social Service Access and Utilization for Immigrant Parents Raising a Child with a Physical Disability.” International Journal of Migration, Health and Social Care 9 (3): 135–145.10.1108/IJMHSC-07-2013-0024
   Google Scholar
• Fisher, Michael P., and Christine Elnitsky. 2012. “Health and Social Services Integration: A Review of Concepts and Models.” Social Work in Public Health 27 (5): 441–468.10.1080/19371918.2010.525149
   PubMed Web of Science ®Google Scholar
• Social Exclusion Task Force. 2008. Think Family: A Literature Review of Whole Family Approaches. London: Social Exclusion Task Force, Cabinet Office.
   Google Scholar
• Goerge, Robert M., Cheryl Smithgall, Roopa Seshadri, and Peter Ballard. 2010. Illinois Families and Their Use of Multiple Service Systems. Chicago, IL: Chapin Hall at the University of Chicago.
   Google Scholar
• Graneheim, Ulla H., and Berit Lundman. 2004. “Qualitative Content Analysis in Nursing Research: Concepts, Procedures and Measures to Achieve Trustworthiness.” Nurse Education Today 24: 105–112.10.1016/j.nedt.2003.10.001
   PubMed Web of Science ®Google Scholar
• Habermas, Jürgen. 1987. The Theory of Communicative Action. Vol. 2 of Lifeworld and System: A Critique of Functionalist Reason. Cambridge: Polity.
   Google Scholar
• Hardy, Fotina, and Yvonne Darlington. 2008. “What Parents Value from Formal Support Services in the Context of Identified Child Abuse.” Child & Family Social Work 13 (3): 252–261.
   Web of Science ®Google Scholar
• Healy, Karen, and Gabrielle Meagher. 2007. “Social Workers’ Preparation for Child Protection: Revisiting the Question of Specialisation.” Australian Social Work 60 (3): 321–335.10.1080/03124070701519686
   Google Scholar
• Horwath, Jan, and Tony Morrison. 2007. “Collaboration, Integration and Change in Children’s Services: Critical Issues and Key Ingredients.” Child Abuse & Neglect 31: 55–69.
   PubMed Web of Science ®Google Scholar
• Hsieh, Hsiu-Fang, and Sarah E. Shannon. 2005. “Three Approaches to Qualitative Content Analysis.” Qualitative Health Research 15 (9): 1277–1288.10.1177/1049732305276687
   PubMed Web of Science ®Google Scholar
• Huxley, Peter, Sherill Evans, Peter Beresford, Bill Davidson, and Sarah King. 2009. “The Principles and Provisions of Relationships: Findings from an Evaluation of Support, Time and Recovery Workers in Mental Health Services in England.” Journal of Social Work 9 (1): 99–117.10.1177/1468017308098434
   Web of Science ®Google Scholar
• Johansson, Staffan. 2005. “Socialtjänstens Organisation Som Forskningsobjekt.” [ Local Welfare Organizations as an Object for Research] Socialvetenskaplig Tidskrift 2–3: 1104–1420.
   Google Scholar
• Johansson, Staffan. 2013. “Organisatorisk Samverkan Kring Människor Med Sammansatta Behov.” [Organizational Cooperation for Persons with Complex Needs.] In Om Samverkan: För Utveckling Av Hälsa Och Välfärd [On Cooperation: For Development of Health and Welfare], edited by R. Axelsson and S. Bihari Axelsson, 291–308. Lund: Studentlitteratur.
   Google Scholar
• Knei-Paz, Cigal, and David S. Ribner. 2000. “A Narrative Perspective on ‘Doing’ for Multiproblem Families.” Families In Society81: 475–482.
   Google Scholar
• Kuosmanen, Jari, and Mikaela Starke. 2013. “Identifying the Invisible: The Experiences of Prostitution among Persons with Intellectual Disabilities: Implications for Social Work.” Journal of Social Work 13 (2): 123–140.10.1177/1468017311409632
   Web of Science ®Google Scholar
• Liamputtong, Pranee. 2007. Researching the Vulnerable: A Guide to Sensitive Research Methods. London: Sage.
   Google Scholar
• Lundgren, Minna., Björn Blom, Stefan Morén, and Marek Perlinski. 2009. “Från Integrering till Specialisering: Om Organisering Av Socialtjänstens Individ- Och Familjeomsorg 1988–2008.” [From Integration to Specialization: On the Organizing of Personal Social Services 1998–2008] Socialvetenskaplig Tidskrift 2: 162-183.
   Google Scholar
• Marsh, Jeanne C., Joseph P. Ryan, Sam Choi, and Mark F. Testa. 2005. “Integrated Services for Families with Multiple Problems: Obstacles to Family Reunification.” Children and Youth Services Review 28: 1074–1087.
   Web of Science ®Google Scholar
• Martin, Lawrence, and Rebecka Hazlett-Knudsen. 2012. “Change and Continuity in State Human Service Agencies: 1986–2006.” Administration in Social Work 36 (1): 85–100.10.1080/03643107.2011.562065
   Web of Science ®Google Scholar
• Marttila, Anneli, and Eva Johansson, Margaret Whitehead, and Bo Burström. 2012. “Dilemmas in Providing Resilience-enhancing Social Services to Long-term Social Assistance Clients. a Qualitative Study of Swedish Social Workers.” BMC Public Health 12 (1): 517–527.10.1186/1471-2458-12-517
   PubMed Web of Science ®Google Scholar
• McArthur, Morag, and Lorraine Thomsson. 2011. “Families’ Views on a Coordinated Family Support Service.” Family Matters 89: 71–81.
   Google Scholar
• Meeuwisse, Anna, Robert Scaramuzzino, and Hans Swärd. 2011. “Everyday Realities and Visionary Ideals among Social Workers in the Nordic Countries: A Matter of Specialization and Work Tasks?” Nordic Social Work Research 1 (1): 5–23.10.1080/2156857X.2011.562030
   Google Scholar
• Meyer, John W., and Brian Rowan. 1977. “Institutionalized Organizations: Formal Structure as Myth and Ceremony.” American Journal of Sociology 83 (2): 340–363.10.1086/226550
   Web of Science ®Google Scholar
• Miller, Tina, and Linda Bell. 2011. “Consenting to What? Issues of Access, Gate-keeping and ‘Informed’ Consent”. In Ethics in Qualitative Research, edited by M. Mauthner, M. Birch, J., Jessop, and T. Miller, 53–69. London: Sage.
   Google Scholar
• Minas, Renate. 2005. “Administrating Poverty: Studies of Intake Organization and Social Assistance in Sweden”. diss., Stockholms universitet, Stockholm.
   Google Scholar
• Munson, Michelle, David . Hussey, Chris Stormann, and Teresa King. 2009. “Voices of Parent Advocates within the Systems of Care Model of Service Delivery.” Children and Youth Services Review 31 (8): 879–884.10.1016/j.childyouth.2009.04.001
   Web of Science ®Google Scholar
• Östberg, Francesca. 2010. “Bedömningar Och Beslut- Från Anmälan till Insats I Den Sociala Barnavården.” [Assessments and Decisions – from Report to Intervention in Child welfare.] diss., Stockholms universitet, Stockholm.
   Google Scholar
• Parton, Nigel. 2009. “From Seebohm to Think Family: Reflections on 40 Years of Policy Change of Statutory Children’s Social Work in England.” Child and Family Social Work 14 (1): 68–78.10.1111/cfs.2009.14.issue-1
   Web of Science ®Google Scholar
• Patton, Michael Q. 2002. Qualitative Research & Evaluation Methods. 3rd ed. London: Sage.
   Google Scholar
• Perlinski, Marek. 2010. “Skilda Världar: Specialisering Eller Integration I Socialtjänstens Individ- Och Familjeomsorg.” [Separate Worlds: Specialization or Integration in Swedish Personal Social Services.] diss., Umeå universitet, Umeå.
   Google Scholar
• Sandlie, Hans Christian, Åsmund Langsether, Jardae Sørvoll, Anne Skårberg, and Thorbjørn Hansen. 2011. Organisering Og Planlegging Av Boligsosialt Arbeid I Norske Kommuner – Fire Casestudier [The Organization and Planning of Social Housing Work in Norwegian Municipalities – Four Case Studies]. Oslo: Norsk institutt for forskning om oppvekst, velferd og aldring. NOVA Rapport 5/2011.
   Google Scholar
• Seikkula, Jaako, Tom Erik Arnkil, and Esa Eriksson. 2003. “Postmodern Society and Social Networks: Open and Anticipation Dialogues in Network Meetings.” Family Process 42 (2): 185–203.10.1111/famp.2003.42.issue-2
   PubMed Web of Science ®Google Scholar
• Skogens, Lisa. 2007. “Hur Bemöts Manliga Socialbidragstagare Med Alkoholproblem?: Regler, Kunskap Och Kontext I Socialt Arbete.” [How are Male Social Assistance Recipients with Alcohol Problems Approached: Regulations, Knowledge and Context in Social Work.] diss., Stockholms universitet, Stockholm.
   Google Scholar
• Socialstyrelsen. 2005. Integration Mellan Forskning, Utbildning Och Praktik Ur Ett Brukarperspektiv [The Integration of Research, Education and Practice from a Service User Perspective]. Stockholm: Socialstyrelsen.
   Google Scholar
• SOU. 2008:18. Evidensbaserad Praktik Inom Socialtjänsten – Till Nytta För Brukaren [Evidence Based Practice in Social Services- for the Benefit of the Service User]. Stockholm: Regeringskansliet.
   Google Scholar
• SOU. 2009:68. Lag Om Stöd Och Skydd För Barn Och Unga (LBU) [The support and Protection of Young Persons Act]. Stockholm: Regeringskansliet.
   Google Scholar
• SOU. 2011:35. Bättre Insatser Vid Missbruk Och Beroende – Individen, Kunskapen Och Ansvaret [Improved Interventions for Drug Abuse and Addiction – The Individual, the Knowledge and the Responsibilities]. Stockholm: Regeringskansliet.
   Google Scholar
• Sousa, Liliana, and Sofia Rodrigues. 2009. “Linking Formal and Informal Support in Multiproblem Low-income Families: The Role of the Family Manager.” Journal of Community Psychology 37 (5): 649–662.10.1002/jcop.v37:5
   Web of Science ®Google Scholar
• Spratt, Trevor. 2011. “Families with Multiple Problems: Some Challenges in Identifying and Providing Services to Those Experiencing Adversities across the Life Course.” Journal of Social Work 11 (4): 343–357.10.1177/1468017310379256
   Web of Science ®Google Scholar
• Stevenson, Olive. 2005. “Genericism and Specialization: The Story Since 1970.” British Journal of Social Work 35 (5): 569–586.10.1093/bjsw/bch298
   Web of Science ®Google Scholar
• Sundell, Knut, and Eva Humlesjö. 1996. Sociala Utredningar Med Fokus På Barn [Social Assessments Focusing on Children]. Stockholm: Socialtjänsten, FoU-byrån.
   Google Scholar
• Tham, Pia. 2007. “Why Are They Leaving? : Factors Affecting Intention to Leave among Social Workers in Child Welfare.” British Journal of Social Work 37 (7): 1225–1246.
   Web of Science ®Google Scholar
• Ungar, Michael, Linda Liebenberg, and Janice Ikeda. 2012. “Young People with Complex Needs: Designing Coordinated Interventions to Promote Resilience across Child Welfare, Juvenile Corrections, Mental Health and Education Services.” British Journal of Social Work 44 (3): 675–693.
   Web of Science ®Google Scholar
• Villadsen, Kaspar. 2008. “‘Polyphonic’ Welfare: Luhmann's Systems Theory Applied to Modern Social Work.” International Journal of Social Welfare 17 (1): 65–73.10.1111/j.1468-2397.2007.00504.x
   Web of Science ®Google Scholar
• Weber, Max. ([1924] 2007). Legitimate Authority and Bureaucracy. In Organization Theory: Selected Classic Readings, edited by D. S. Pugh, 3–15. London: Penguin.
   Google Scholar
• Wiklund, Stefan. 2011. “Individ- Och Familjeomsorgens Välfärdstjänster” [The Welfare Services of Municipal Personal Social Services] In Konkurrensens Konsekvenser: Vad Händer Med Svensk Välfärd? [The Consequences of Competition: What is Happening to Swedish Welfare?], edited by L. Hartman, 111–145. 2 uppl. Stockholm: SNS förlag.
   Google Scholar