4,732
Views
9
CrossRef citations to date
0
Altmetric
Research Article

Conditions for helping relations in specialized personal social services – a client perspective on the influence of organizational struc-ture

ORCID Icon, ORCID Icon & ORCID Icon

References

  • Angelin, A. 2009. “Den Dubbla Vanmaktens Logik: En Studie Om Långvarig Arbetslöshet Och Socialbidragstagande Bland Unga Vuxna [The Logic of Double Powerlessness: A Study of Long-Term Unemployment and Dependence on Social Assistance among Young Adults].” Dissertation, Lund, Sweden: Socialhögskolan, Lunds Universitet.
  • Austin, M., K. Lemon, and E. Leer. 2005. “Promising Practices for Meeting the Multiple Needs of Low-Income Families in Poverty Neighborhoods.” Journal of Health & Social Policy 21 (1): 95–117. doi:10.1300/J045v21n01_04.
  • Behnia, B. 2008. “Trust Development: A Discussion of Three Approaches and a Proposed Alternative.” British Journal of Social Work 38 (7): 1425–1441. doi:10.1093/bjsw/bcm053.
  • Beresford, P., S. Croft, and L. Adshead. 2008. “‘We Don’t See Her as A Social Worker’: A Service User Case Study of the Importance of the Social Worker’s Relationship and Humanity.” British Journal of Social Work 38 (7): 1388–1407. doi:10.1093/bjsw/bcm043.
  • Blom, B. 2004. “Specialization in Social Work Practice: Effects on Interventions in the Personal Social Services.” Journal of Social Work 4 (1): 25–46. doi:10.1177/1468017304042419.
  • Blom, B., S. Morén, and M. Perlinski. 2011. “Hur Bör Socialtjänstens IFO Organiseras? [How Should the Personal Social Service Be Organized?]. .” Tidskriften Socionomen 4: 12–16.
  • Buckley, H., N. Carr, and S. Whelan. 2011. “‘Like Walking on Eggshells’: Service User Views and Expectations of the Child Protection System.” Child & Family Social Work 16 (1): 101–110. doi:10.1111/j.1365-2206.2010.00718.x.
  • Carlsson, B. 2005. Hjälpprocesser i socialt arbete [Helping Processes in Social Work]. Lund, Sweden: Studentlitteratur.
  • Cook, J. V., H. O. Dickinson, and M. P. Eccles. 2009. “Response Rates in Postal Surveys of Healthcare Professionals between 1996 and 2005: An Observational Study.” BMC Health Services Research 9 (1): 160–167. doi:10.1186/1472-6963-9-160.
  • Dale, P. 2004. “‘Like a Fish in a Bowl’: Parents’ Perceptions of Child Protection Services.” Child Abuse Review 13 (2): 137–157. doi:10.1002/(ISSN)1099-0852.
  • de Toni, A. F., F. Nonino, and C. A. Zulauf Sharicz. 2010. “The Key Roles in the Informal Organization: A Network Analysis Perspective.” The Learning Organization 17 (1): 86–103. doi:10.1108/09696471011008260.
  • Denhov, A. 2007. Hjälpande Relationer I Psykiatrisk Vård: En Litteraturöversikt [Helping Relations in Psychiatric Care: A Literature Review]. Stockholms läns sjukvårdsområde: FoU-enheten.
  • Elm Larsen, J., N. A. Mortensen, and J. P. Frølund Thomsen. 2002. “Magtens Mange Facetter I Mødet Mellem System Og Klient [The Many Facets of Power in Encounters between the System and the Client].” In Det Magtfulde Møde Mellem System Og Klient [The Powerful Encounter between the System and the Client], edited by M. Järvinen, J. Elm Larsen, and N. Mortensen. 1 ed. Aarhus, Denmark: Aaarhus Universitetsforlag:85–197
  • Gockel, A., M. Russell, and B. Harris. 2008. “Recreating Family: Parents Identify Worker-Client Relationships as Paramount in Family Preservation Programs.” Child Welfare 87 (6): 91–113.
  • Graneheim, U., and B. Lundman. 2004. “Qualitative Content Analysis in Nursing Research: Concepts, Procedures and Measures to Achieve Trustworthiness.” Nurse Education Today 24: 105–112. doi:10.1016/j.nedt.2003.10.001.
  • Grell, P., N. Ahmadi, and B. Blom. 2013. “Hur Inverkar Organisationsstrukturen På Socialtjänstens Klientarbete? En Sammanfattning Av Kunskapsläget. ”[The Influence of Organisational Structure on Social Services’ Work with Clients: A Research Review of the Swedish Social Services and Their International Counterparts].” Socialvetenskaplig Tidskrift 20 (3–4): 222–240.
  • Gulati, R., and P. Puranam. 2009. “Renewal through Reorganization: The Value of Inconsistencies between Formal and Informal Organization.” Organization Science 20 (2): 422–440. doi:10.1287/orsc.1090.0421.
  • Hansen, C. H., and S. Natland. 2017. “The Working Relationship between Social Worker and Service User in an Activation Policy Context.” Nordic Social Work Research 7 (2): 101–114.
  • Hasenfeld, Y. 1983. Human Service Organizations. Englewood Cliffs, NJ: Prentice-Hall.
  • Hasenfeld, Y. 2010. “Worker-Client Relations: Social Policy in Practice.” In Human Services as Complex Organizations, edited by Y. Hasenfeld. 2nd ed. Los Angeles, CA: Sage: 405–425.
  • Healy, K., and G. Meagher. 2007. “Social Workers’ Preparation for Child Protection: Revisiting the Question of Specialisation.” Australian Social Work 60 (3): 321–335. doi:10.1080/03124070701519686.
  • Hsieh, H.-F., and S. E. Shannon. 2005. “Three Approaches to Qualitative Content Analysis.” Qualitative Health Research 15 (9): 1277–1288.
  • Hubble, M. A., B. Duncan, S. D. Miller, and B. Wampold. 2010. “Introduction.” In The Heart & Soul of Change, edited by B. Duncan, S. D. Miller, B. Wampold, and M. A. Hubble. Washington, DC: American Psychological Association: 23–46.
  • Järvinen, M., and N. Mik-Meyer. 2003. “Indledning: At Skabe En Klient [Introduction: Creating a Client].” In At Skabe En Klient: Institutionelle Identiteter I Socialt Arbejde [Creating a Client: Institutional Identities in Social Work], edited by M. Järvinen and M. Mik-Meyer. Copenhagen, Denmark: Hans Reitzel: 9–29.
  • Jessen, J. 2010. “Trust and Recognition: A Comparative Study of Client Attitudes and Workers’ Experiences in the Welfare Services.” European Journal of Social Work 13 (3): 301–318.
  • Johansson, R. 2007. Vid Byråkratins Gränser: Om Handlingsfrihetens Organisatoriska Begränsningar I Klientrelaterat Arbete [At the Boundaries of Bureaucracy: Organizational Constraints on Discretion in Client-Related Work]. 3 ed. Lund, Sweden: Arkiv.
  • Knei-Paz, C. 2009. “The Central Role of the Therapeutic Bond in a Social Agency Setting: Clients’ and Social Workers’ Perceptions.” Journal of Social Work 9 (2): 178–198. doi:10.1177/1468017308101821.
  • Krumer-Nevo, M., V. Slonim-Nevo, and E. Hirshenzon-Segev. 2006. “Social Workers and Their Long-Term Clients: The Never-Ending Struggle.” Journal of Social Service Research 33 (1): 27–38. doi:10.1300/J079v33n01_03.
  • Liamputtong, P. 2007. Researching the Vulnerable: A Guide to Sensitive Research Methods. London, UK: Sage.
  • Lipsky, M. 2010. Street-Level Bureaucracy: Dilemmas of the Individual in Public Services. 30th anniversary expanded ed. New York, NY: Russell Sage Foundation.
  • Ljungberg, A., A. Denhov, and A. Topor. 2016. “Non-Helpful Relationships with Professionals – A Literature Review of the Perspective of Persons with Severe Mental Illness.” Journal of Mental Health (Abingdon, England) 25 (3): 267–277. doi:10.3109/09638237.2015.1101427.
  • Luhmann, N. 2005. Förtroende: En Mekanism För Reduktion Av Social Komplexitet [Trust: A Mechanism for the Reduction of Social Complexity]. Göteborg, Sweden: Daidalos.
  • Lundgren, M., B. Blom, S. Morén, and M. Perlinski. 2009. “Från Integrering till Specialisering: Om Organisering Av Socialtjänstens Individ- Och Familjeomsorg 1988-2008 [From Integration to Specialization: On the Organization of the Personals Social Services 1988-2008].” Socialvetenskaplig Tidskrift, 16 (2): 162–183.
  • Maiter, S., S. Palmer, and S. Manji. 2006. “Strengthening Social Worker-Client Relationships in Child Protective Services: Addressing Power Imbalances and ‘Ruptured’ Relationships.” Qualitative Social Work 5 (2): 167–186. doi:10.1177/1473325006064255.
  • Marsh, J. C., B. Angell, C. M. Andrews, and A. Curry. 2012. “Client-Provider Relationship and Treatment Outcome: A Systematic Review of Substance Abuse, Child Welfare, and Mental Health Services Research.” Journal of the Society for Social Work and Research 3 (4): 233–267. doi:10.5243/jsswr.2012.15.
  • Matos, A. R., and L. M. Sousa. 2004. “How Multiproblem Families Try to Find Support in Social Services.” Journal of Social Work Practice 18 (1): 65–80. doi:10.1080/0265053042000180590.
  • McLeod, A. 2010. “‘A Friend and an Equal’: Do Young People in Care Seek the Impossible from Their Social Workers?” British Journal of Social Work 40 (3): 772–788. doi:10.1093/bjsw/bcn143.
  • Meyer, J. W., and B. Rowan. 1977. “Institutionalized Organizations: Formal Structure as Myth and Ceremony.” American Journal of Sociology 83 (2): 340–363.
  • Miller, T., and L. Bell. 2011. “Consenting to What?: Issues of Access, Gate-Keeping and ‘Informed’ Consent.” In Ethics in Qualitative Research, edited by M. Mauthner, M. Birch, J. Jessop, and T. Miller. London, UK: Sage:61–75
  • Mirick, R. 2012. “Reactance and the Child Welfare Client: Interpreting Parents’ Resistance to Services through the Lens of Reactance Theory.” Families in Society 93 (3): 165–172.
  • Munro, E. 2001. “Empowering Looked-After Children.” Child & Family Social Work 6 (2): 129–137. doi:10.1046/j.1365-2206.2001.00192.x.
  • Nylén, U. A. 2013. “Boundary Preservation or Modification: The Challenge of Collaboration in Health Care.” Scandinavian Journal of Public Administration 16 (2): 115–142.
  • Patton, M. Q. 2002. Qualitative Research & Evaluation Methods. 3rd ed. London, UK: Sage.
  • Perlinski, M. 2010. “Skilda Världar: Specialisering Eller Integration I Socialtjänstens Individ- Och Familjeomsorg [Separate Worlds: Specialisation and Integration in Swedish Personal Social Services].” Dissertation, Umeå, Sweden: Umeå Universitet.
  • Platt, D. 2008. “Care or Control? the Effects of Investigations and Initial Assessments on the Social Worker-Parent Relationship.” Journal of Social Work Practice 22 (3): 301–315. doi:10.1080/02650530802396643.
  • Ribner, D. S., and C. Knei-Paz. 2002. “Client’s View of a Successful Helping Relationship.” Social Work 47 (4): 379–387.
  • Sæbjørnsen, S., and E. Willumsen. 2017. “Service User Participation in Interprofessional Teams in Child Welfare in Norway: Vulnerable Adolescents’ Perceptions.” Child & Family Social Work 22 (2): 43–53. doi:10.1111/cfs.12242.
  • Sanders, M. 2011. “Strategies for Engaging Difficult-To-Reach, Multiproblem Clients with Substance Use Disorders.” Alcoholism Treatment Quarterly 29 (1): 91–98. doi:10.1080/07347324.2011.538310.
  • Seikkula, J., T. Arnkil, and E. Eriksson. 2003. “Postmodern Society and Social Networks: Open and Anticipation Dialogues in Network Meetings.” Family Process 42 (2): 185–203.
  • Silverman, D. 2006. Interpreting Qualitative Data: Methods for Analyzing Talk, Text and Interaction.”. 3rd ed. London, UK: Sage.
  • Simon, H. A. 1997. Administrative Behaviour: A Study of Decision-Making Processes in Administrative Organisations. 4th ed. New York: Free Press.
  • Sousa, L., and C. Eusébio. 2007. “When Multiproblem Poor Individuals’ Myths Meet Social Services Myths.” Journal of Social Work 7 (2): 217–237. doi:10.1177/1468017307080281.
  • Sousa, L., and S. Rodrigues. 2009. “Linking Formal and Informal Support in Multiproblem Low-Income Families: The Role of the Family Manager.” Journal of Community Psychology 37 (5): 649–662. doi:10.1002/jcop.v37:5.
  • Sowerby, D. 2010. “What Sort of Helping Relationships are Needed to Make Personalisation Happen and How Can Organisations Be Developed to Support This?” Journal of Social Work Practice 24 (3): 269–282. doi:10.1080/02650533.2010.500119.
  • Spratt, T. 2011. “Families with Multiple Problems: Some Challenges in Identifying and Providing Services to Those Experiencing Adversities across the Life Course.” Journal of Social Work 11 (4): 343–357. doi:10.1177/1468017310379256.
  • Steadman, H. J. 1992. “Boundary Spanners: A Key Component for the Effective Interactions of the Justice and Mental Health Systems.” Law and Human Behavior 16 (1): 75–87. doi:10.1007/BF02351050.
  • Stevenson, O. 2005. “Genericism and Specialization: The Story since 1970.” British Journal of Social Work 35 (5): 569–586. doi:10.1093/bjsw/bch298.
  • Tausendfreund, T., J. Knot-Dickscheit, G. C. Schulze, E. J. Knorth, and H. Grietens. 2016. “Families in Multi-Problem Situations: Backgrounds, Characteristics, and Care Services.” Child & Youth Services: 37 (1): 4–22. doi:10.1080/0145935X.2015.1052133.
  • Topor, A., and A. Denhov. 2012. “Helping Relationships and Time: Inside the Black Box of the Working Alliance.” American Journal of Psychiatric Rehabilitation 15 (3): 239–254. doi:10.1080/15487768.2012.703544.
  • Winter, K. 2009. “Relationships Matter: The Problems and Prospects for Social Workers’ Relationships with Young Children in Care.” Child & Family Social Work 14 (4): 450–460. doi:10.1111/j.1365-2206.2009.00628.x.