Client information systems’ support for case-based social work: experiences of Finnish social workers

References

• Aneshensel, C. S. 2016. Theory-based Data Analysis for the Social Sciences. 2nd ed. Los Angeles: SAGE Publications .
   Google Scholar
• Bryman, A. 2006. “Integrating Quantitative and Qualitative Research: How Is It Done?” Qualitative Research 6 (1): 97–113. doi:10.1177/1468794106058877.
   Google Scholar
• De Witte, J., A. Declercq, and K. Hermans. 2016. “Street-level Strategies of Child Welfare Social Workers in Flanders: The Use of Electronic Client Records in Practice.” British Journal of Social Work 46 (5): 1249–1265. doi:10.1093/bjsw/bcv076.
   PubMed Web of Science ®Google Scholar
• Devlieghere, J., and R. Roose. 2019. “Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness.” Social Inclusion 7 (1): 207–217. doi:10.17645/si.v7i1.1833.
   Web of Science ®Google Scholar
• Eskola, M. 2003. “Suomalaisen Yhteiskunnan Sosiaalityön Kuva [An Image of Social Work in Finnish Society].” In Sosiaalihuollon Näköaloja [Social Welfare Perspectives] (Tampere: Tampere University). U. Kuotola, M. Eskola, B. Koskiaho, H. Laitinen, A. Nieminen, G. Walls, and P. Kolari, edited by. 23–52. Accessed 1 March 2021 http://hdl.handle.net/10224/3861
   Google Scholar
• Finnish Advisory Board on Research Integrity. (2012). “Responsible Conduct of Research and Procedures for Handling Allegations of Misconduct in Finland Accessed 1 3 2021.” https://tenk.fi/sites/tenk.fi/files/HTK_ohje_2012.pdf
   Google Scholar
• Fitch, D. 2019. “Using Data to Improve Client Services.” In Digital Social Work. Tools for Practice with Individuals, Organizations, and Communities, edited by L. Goldking, L. Wolf, and P. Freddolino, 109–125, New York: Oxford University Press.
   Google Scholar
• Gillingham, P., and T. Graham. 2016. “Designing Electronic Information Systems for the Future: Social Workers and the Challenge of New Public Management.” Critical Social Policy 36 (2): 187–204. doi:10.1177/0261018315620867.
   Web of Science ®Google Scholar
• Gillingham, P. 2011. “Computer-based Information Systems and Human Service Organisations: Emerging Problems and Future Possibilities.” Australian Social Work 64 (3): 299–312. doi:10.1080/0312407X.2010.524705.
   Web of Science ®Google Scholar
• Gillingham, P. 2014. “Electronic Information Systems and Social Work: Who are We Designing For?” Practice: Social Work in Action 26 (5): 313–326. doi:10.1080/09503153.2014.958454.
   Google Scholar
• Gitterman, A., and C. B. Germain. 2008. The Life Model of Social Work Practice: Advances in Knowledge and Practice. 3rd ed. New York: Columbia University Press.
   Google Scholar
• Greene, J. C., V. J. Caracelli, and W. F. Graham. 1989. “Toward a Conceptual Framework for Mixed-method Evaluation Designs.” Educational Evaluation and Policy Analysis 11 (3): 255–274. doi:10.3102/01623737011003255.
   Google Scholar
• Hall, C., N. Parton, S. Peckover, and S. White. 2010. “Child-centric Information and Communication Technology (ICT) and the Fragmentation of Child Welfare Practice in England.” Journal of Social Policy 39 (3): 393–413. doi:10.1017/S0047279410000012.
   Web of Science ®Google Scholar
• Huuskonen, S., and P. Vakkari. 2013. “‘I Did It My Way’: Social Workers as Secondary Designers of a Client Information System.” Information Processing & Management 49 (1): 380–391. doi:10.1016/j.ipm.2012.05.003.
   Web of Science ®Google Scholar
• Huuskonen, S., and P. Vakkari. 2015. “Selective Clients’ Trajectories in case Files: Filtering Out Information in the Recording Process in Child Protection.” British Journal of Social Work 45 (3): 792–808. doi:10.1093/BJSW/BCT160.
   Web of Science ®Google Scholar
• Hyppönen, H., J. Kaipio, T. Heponiemi, T. Lääveri, A. M. Aalto, J. Vänskä, and M. Elovainio. 2019. “Developing the National Usability-focused Health Information System Scale for Physicians: Validation Study.” Journal of Medical Internet Research 21 (5): e12875. doi:10.2196/12875.
   PubMed Web of Science ®Google Scholar
• International Federation of Social Workers. (2014). “Global Definition of Social Work Accessed 1 March 2021.” https://www.ifsw.org/what-is-social-work/global-definition-of-social-work/
   Google Scholar
• International Federation of Social Workers. (2018). “Global Social Work Statement of Ethical Principles Accessed 1 March 2021.” https://www.ifsw.org/global-social-work-statement-of-ethical-principles/
   Google Scholar
• Jormanainen, V., K. Parhiala, and M. Rötsä. 2019. “Kuntien Sosiaalitoimen Sähköiset Asiakastietojärjestelmät Vuonna 2017. [Social Care Client Information Systems in Finnish Municipality Social Services in 2017].” Finnish Journal of eHealth and eWelfare 11 (1–2): 125–138. doi:10.23996/fjhw.76835.
   Google Scholar
• Kääriäinen, A. 2016. “Sosiaalityön Dokumentointi: Suhde Tietoon Ja Toimintaan [Documentation of Social Work: The Relationship between Knowledge and Action].” In Vastavuoroinen Sosiaalityö [Reciprocal Social Work], edited by M. Törrönen, K. Hänninen, P. Jouttimäki, T. Lehto-Lundén, P. Salovaara, and M. Veistilä, 189–197, Helsinki: Gaudeamus.
   Google Scholar
• Koskinen, R. 2014. “One Step Further from Detected Contradictions in a Child Welfare unit—A Constructive Approach to Communicate the Needs of Social Work When Implementing ICT in Social Services.” European Journal of Social Work 17 (2): 266–280. doi:10.1080/13691457.2013.802663.
   Web of Science ®Google Scholar
• Kuusisto-Niemi, S., M. Ryhänen, and H. Hyppönen (2018). “Tieto- Ja Viestintäteknologian Käyttö Sosiaalihuollossa Vuonna 2017 [Use of Information and Communication Technology in Social Welfare in 2017].” National Institute for Health and Welfare (THL) Accessed 1 March 2021. Report No. 1/2018. http://urn.fi/URN:ISBN:978-952-343-044-0
   Google Scholar
• Lagsten, J., and A. Andersson. 2018. “Use of Information Systems in Social Work – Challenges and an Agenda for Future Research.” European Journal of Social Work 21 (6): 850–862. doi:10.1080/13691457.2018.1423554.
   Web of Science ®Google Scholar
• Martikainen, S., J. Viitanen, M. Korpela, and T. Lääveri. 2012. “Physicians’ Experiences of Participation in Healthcare IT Development in Finland: Willing but Not Able.” International Journal of Medical Informatics 81 (2): 98–113. doi:10.1016/j.ijmedinf.2011.08.014.
   PubMed Web of Science ®Google Scholar
• Martikainen, S., S. Salovaara, K. Ylönen, E. Tynkkynen, J. Kaipio, M. Tyllinen, and T. Lääveri. 2020. “Sosiaalialan Ammattilaiset Halukkaita Osallistumaan Asiakastietojärjestelmien Kehittämiseen – Osallistumistavoissa Kehitettävää. [Social Professionals Willing to Participate in the Development of CISs – The Methods of Participation Need to Be Developed.].” Finnish Journal of eHealth and eWelfare 12 (3): 270–285. doi:10.23996/fjhw.96084.
   Google Scholar
• Mattaini, M. A., and S. A. Kirk. 1991. “Assessing Assessment in Social Work.” Social Work 36 (3): 260–266. doi:10.1093/sw/36.3.260.
   PubMed Web of Science ®Google Scholar
• Ministry of Social Affairs and Health. (2015). “Information to Support Well-being and Service Renewal. eHealth and eSocial Strategy 2020.” Edita Prima Accessed 1 March 2021. http://urn.fi/URN:ISBN:978-952-00-3575-4
   Google Scholar
• Niskala, A. (2008). “Salatusta Suhteesta Kahden Kimppaan: Analyysi Sosiaalityön Prosessin Rakentumisesta [From Secret Affair to Tentative Partnership - How the Process of Social Work Is Constructed]” [Doctoral dissertation University of Lapland Accessed 1 March 2021]. https://lauda.ulapland.fi/handle/10024/61750
   Google Scholar
• Parrott, L., and I. Madoc-Jones. 2008. “Reclaiming Information and Communication Technologies for Empowering Social Work Practice.” Journal of Social Work 8 (2): 181–197. doi:10.1177/1468017307084739.
   Web of Science ®Google Scholar
• Parton, N., and S. Kirk. 2010. “The Nature and Purposes of Social Work.” In The SAGE Handbook of Social Work Research, edited by I. Shaw, K. Briar-Lawson, and J. Orme, 23–36. London: SAGE Publications . doi:10.4135/9780857021106.n2.
   Google Scholar
• Pentikäinen, M., A. Kärkkäinen, J. Mykkänen, J. Penttinen, K. Hyppönen, T. Siira, and M. Jalonen (2019). “Sosiaali- Ja Terveydenhuollon Asiakas- Ja Potilastietojen Kansallinen Kokonaisarkkitehtuuri [National Enterprise Architecture of Social and Health Care Client and Patient Data].” National Institute for Health and Welfare (THL) Accessed 1 March 2021. http://urn.fi/URN:NBN:fi-fe2019112043351
   Google Scholar
• Pithouse, A., K. Broadhurst, C. Hall, S. Peckover, D. Wastell, and S. White. 2012. “Trust, Risk and the (Mis)management of Contingency and Discretion through New Information Technologies in Children’s Services.” Journal of Social Work 12 (2): 158–178. doi:10.1177/1468017310382151.
   Web of Science ®Google Scholar
• Pohjola, P., and S. Korhonen. 2014. “Social Work as Knowledge Work: Knowledge Practices and Multi-professional Collaboration.” Nordic Social Work Research 4 (sup1): 26–43. doi:10.1080/2156857X.2014.926285.
   Google Scholar
• Räsänen, J.-M. (2014). “Tietotekniikkaan Pohjautuva Asiakastiedon Käyttö Sosiaalipäivystyksessä: Etnometodologinen Puheen Ja Vuorovaikutuksen Tutkimus. [Information Technology-based Use of Client Information in Emergency Social Services: Ethnomethodological Study of Talk and Interaction].” [Doctoral dissertation, University of Tampere]. Tampere University Press.
   Google Scholar
• Richmond, M. E. (1917). “Social Diagnosis.” Russel Sage Foundation Accessed 1 March 2021. https://archive.org/stream/socialdiagnosis00richiala/socialdiagnosis00richiala_djvu.txt
   Google Scholar
• Richmond, M. E. (1901). “Charitable Co-operation.” In I. C. Barrows (Ed.), Proceedings of the National Conference of Charities and Correction May 9–15, 1901 Washington, D.C. (pp. 298–313). George H. Ellis.
   Google Scholar
• Richmond, M. E. 1922. What Is Social Case Work? An Introductory Description. New York: Russel Sage Foundation.
   Google Scholar
• Sarwar, A., and M. Harris. 2019. “Children’s Services in the Age of Information Technology: What Matters Most to Frontline Professionals.” Journal of Social Work 19 (6): 699–718. doi:10.1177/1468017318788194.
   Web of Science ®Google Scholar
• Schoonenboom, J., and B. Johnson. 2017. “How to Construct a Mixed Methods Research Design.” KZfSS Kölner Zeitschrift für Soziologie und Sozialpsychologie 69 (S2): 107–131. doi:10.1007/s11577-017-0454-1.
   PubMed Web of Science ®Google Scholar
• Seppälä, A., and K. Puranen (2019). “Sote-tieto Hyötykäyttöön 2020 Strategian Väliarviointi: Loppuraportti 14. 11.2018. Sosiaali- Ja Terveysministeriön Raportteja Ja Muistioita 2019: 1.[Interim Evaluation of the eHealth and eSocial Strategy 2020: Final Report, 14 November 2018].” Ministry of Social Affairs and Health Accessed 1 March 2021. Report No. 1/2019. http://urn.fi/URN:ISBN:978-952-00-4023-9
   Google Scholar
• The Act on the Electronic Processing of Client Data in Healthcare and Social Welfare. 159/2007 Accessed 1 March 2021. https://www.finlex.fi/fi/laki/ajantasa/2007/20070159
   Google Scholar
• The Social Welfare Act. [1301] 2014 Accessed 1 March 2021. https://www.finlex.fi/fi/laki/alkup/2014/20141301
   Google Scholar
• Trevithick, P. 2008. “Revisiting the Knowledge Base of Social Work: A Framework for Practice.” British Journal of Social Work 38 (6): 1212–1237. doi:10.1093/bjsw/bcm026.
   Web of Science ®Google Scholar
• Tuomi, I. 1999. “Data Is More than Knowledge: Implications of the Reversed Knowledge Hierarchy for Knowledge Management and Organizational Memory.” Journal of Management Information Systems 16 (3): 103–117. doi:10.1080/07421222.1999.11518258.
   Web of Science ®Google Scholar
• Wastell, D., and S. White. 2014. “Making Sense of Complex Electronic Records: Socio-technical Design in Social Care.” Applied Ergonomics 45 (2): 143–149. doi:10.1016/j.apergo.2013.02.002.
   PubMed Web of Science ®Google Scholar
• White, S., D. Wastell, K. Broadhurst, and C. Hall. 2010. “When Policy Overleaps Itself: The ‘Tragic Tale’ of the Integrated Children’s System.” Critical Social Policy 30 (3): 405–429. doi:10.1177/0261018310367675.
   Web of Science ®Google Scholar
• Ylönen, K., S. Salovaara, J. Kaipio, M. Tyllinen, E. Tynkkynen, S. Hautala, and T. Lääveri. 2020. “Sosiaalialan Asiakastietojärjestelmissä Paljon Parannettavaa: Käyttäjäkokemukset 2019. [Much to Be Improved in Social Welfare Client Information Systems: User Experiences 2019].” Finnish Journal of eHealth and eWelfare 12 (1): 30–43. doi:10.23996/fjhw.88583.
   Google Scholar