2,074
Views
1
CrossRef citations to date
0
Altmetric
Research Article

Platform social work - a case study of a digital activity plan in the Norwegian Welfare and Labor Administration

References

  • Aguilar-Idañez, M.-J., N. Caparrós-Civera, and S. Anaut-Bravo. 2018. “E-social Work: An Empirical Analysis of the Professional Blogosphere in Spain, Portugal, France and Italy.” European Journal of Social Work 23 (1) 1–13.
  • Andersen, N. Å. 2007. “Creating the Client Who Can Create Himself and His Own Fate – The Tragedy of the Citizens’ Contract.” Qualitative Sociology Review 3 (2): 119–143. doi:10.18778/1733-8077.3.2.07.
  • Åsheim, H. 2018. “Aktivitetsplan som styringsverktøy.” Søkelys på arbeidslivet 35 (4): 242–258. doi:10.18261/.1504-7989-2018-04-01.
  • Barsky, A. E. 2017. “Social Work Practice and Technology: Ethical Issues and Policy Responses.” Journal of Technology in Human Services 35 (1): 8–19. doi:10.1080/15228835.2017.1277906.
  • Best, P., R. Manktelow, and B. J. Taylor. 2014. “Social Work and Social Media: Online Help-seeking and the Mental Well-being of Adolescent Males.” The British Journal of Social Work 46 (1): 257–276. doi:10.1093/bjsw/bcu130.
  • Boddy, J., and L. Dominelli. 2017. “Social Media and Social Work: The Challenges of a New Ethical Space.” Australian Social Work 70 (2): 172–184. doi:10.1080/0312407X.2016.1224907.
  • Bryant, L., B. Garnham, D. Tedmanson, and S. Diamandi. 2018. “Tele-social Work and Mental Health in Rural and Remote Communities in Australia.” International Social Work 61 (1): 143–155. doi:10.1177/0020872815606794.
  • Bygstad, B., B. E. Munkvold, and O. Volkoff. 2016. “Identifying Generative Mechanisms through Affordances: A Framework for Critical Realist Data Analysis.” Journal of Information Technology 31 (1): 83–96. doi:10.1057/jit.2015.13.
  • Chan, C. 2016. “A Scoping Review of Social Media Use in Social Work Practice.” Journal of Evidence-Informed Social Work 13 (3): 263–276. doi:10.1080/23761407.2015.1052908.
  • de Reuver, M., C. Sørensen, and R. C. Basole. 2018. “The Digital Platform: A Research Agenda.” Journal of Information Technology 33 (2): 124–135. doi:10.1057/s41265-016-0033-3.
  • Dencik, L., and A. Kaun. 2020. “Datafication and the Welfare State.” Global Perspectives 1 (1). doi:10.1525/gp.2020.12912.
  • Devlieghere, J., R. Roose, and T. Evans. 2020. “Managing the Electronic Turn.” European Journal of Social Work 23 (5): 767–778. doi:10.1080/13691457.2019.1582009.
  • Eriksson, K. 2012. “Self‐service Society: Participative Politics and New Forms of Governance.” Public Administration 90 (3): 685–698.
  • Eubanks, V. 2018. Automating Inequality: How High-tech Tools Profile, Police, and Punish the Poor. First Edition. utg ed. New York, NY: St. Martin’s Press.
  • Flyverbom, M., and J. Murray. 2018. “Datastructuring—Organizing and Curating Digital Traces into Action.” Big Data & Society 5 (2): 2053951718799114. doi:10.1177/2053951718799114.
  • Garrett, P. M. 2004. “The Electronic Eye: Emerging Surveillant Practices in Social Work with Children and Families.” European Journal of Social Work 7 (1): 57–71. doi:10.1080/136919145042000217401.
  • Garrett, P. M. 2005. “Social Work’s ‘Electronic Turn’: Notes on the Deployment of Information and Communication Technologies in Social Work with Children and Families.” Critical Social Policy 25 (4): 529–553. doi:10.1177/0261018305057044.
  • Gibson, J. J. 1986. The Ecological Approach to Visual Perception. Hillsdale, NJ: Erlbaum.
  • Gillingham, P. 2018. “Developments in Electronic Information Systems in Social Welfare Agencies: From Simple to Complex.” The British Journal of Social Work 49 (1): 135–146. doi:10.1093/bjsw/bcy014.
  • Goldkind, L., and L. Wolf. 2015. “A Digital Environment Approach: Four Technologies That Will Disrupt Social Work Practice.” Social Work 60 (1): 85–87. doi:10.1093/sw/swu045.
  • Gorwa, R. 2019. “What Is Platform Governance?” Information, Communication & Society 22 (6): 854–871. doi:10.1080/1369118X.2019.1573914.
  • Granholm, C. P. 2016. “Social Work in Digital Transfer - Blending Services for the Next Generation.” PhD. thesis. University of Helsinki.
  • Hagelund, A., E. Øverbye, A. Hatland, and L. I. Terum. 2016. “Sanksjoner–arbeidslinjas nattside?” Tidsskrift for velferdsforskning 19 (1): 24–43. doi:10.18261/.2464-3076-2016-01-02.
  • Hammersley, V., E. Donaghy, R. Parker, H. McNeilly, H. Atherton, A. Bikker, J. Campbell, and B. McKinstry. 2019. “Comparing the Content and Quality of Video, Telephone, and Face-to-face Consultations: A Non-randomised, Quasi-experimental, Exploratory Study in UK Primary Care.” The British Journal of General Practice: The Journal of the Royal College of General Practitioners 69 (686): e595–e604. doi:10.3399/bjgp19X704573.
  • Hansen, H. C., and S. Natland. 2017. “The Working Relationship between Social Worker and Service User in an Activation Policy Context.” Nordic Social Work Research 7 (2): 101–114. doi:10.1080/2156857X.2016.1221850.
  • Hill, A., and I. Shaw. 2011. Social Work and ICT. London: SAGE.
  • Hoybye-Mortensen, M. 2015. “Decision-Making Tools and Their Influence on Caseworkers’ Room for Discretion.” British Journal of Social Work 45 (2): 600–615. doi:10.1093/bjsw/bct144.
  • Islind, A. S., U. L. Snis, T. Lindroth, J. Lundin, K. Cerna, and G. Steineck. 2019. “The Virtual Clinic: Two-sided Affordances in Consultation Practice.” Computer Supported Cooperative Work (CSCW) 28: 435–468 doi:10.1007/s10606-019-09350-3.
  • Lagsten, J., and A. Andersson. 2018. “Use of Information Systems in Social Work–challenges and an Agenda for Future Research.” European Journal of Social Work 21 (6): 850–862. doi:10.1080/13691457.2018.1423554.
  • LaMendola, W. 2019. “Social Work, Social Technologies, and Sustainable Community Development.” Journal of Technology in Human Services 37 (2–3): 79–92. doi:10.1080/15228835.2018.1552905.
  • Lipsky, M. 2010. Street-level Bureaucracy: Dilemmas of the Individual in Public Service Russell. New York: Sage Foundation.
  • López Peláez, A., R. Pérez García, and M. V. Aguilar-Tablada Massó. 2017. “E-social Work: Building a New Field of Specialization in Social Work?” European Journal of Social Work 21: 6 804–823 doi:10.1080/13691457.2017.1399256.
  • Mackrill, T., and F. Ebsen. 2018. “Key Misconceptions When Assessing Digital Technology for Municipal Youth Social Work.” European Journal of Social Work 21 (6): 942–953. doi:10.1080/13691457.2017.1326878.
  • Mau, S. 2019. The Metric Society: On the Quantification of the Social. Oxford: John Wiley & Sons.
  • McDonald, C. (2006) ”Institutional transformation: The impact of performance measurement on professional practice in social work”, Social Work & Society 4 (1): 26–37
  • Meld. St. 46. 2012–2013. “Flere i arbeid.” Arbeids- og sosialdepartementet
  • Mihai, A., G.-C. Rentea, D. Gaba, F. Lazar, and S. Munch. 2016. “Connectivity and Discontinuity in Social Work Practice: Challenges and Opportunities of the Implementation of an E-social Work System in Romania.” Journal of Comparative Research in Anthropology Sociology 7 (2): 21.
  • Mik-Meyer, N. 2018. “Organizational Professionalism: Social Workers Negotiating Tools of NPM.” Professions and Professionalism 8 (2): e2381–e2381. doi:10.7577/pp.2381.
  • Miller, J. J., M. Cooley, C. Niu, M. Segress, J. Fletcher, K. Bowman, and L. Littrell. 2019. “Virtual Support Groups among Adoptive Parents: Ideal for Information Seeking?” Journal of Technology in Human Services 37 (4): 347–361. doi:10.1080/15228835.2019.1637320.
  • Ministry of Local Government and Modernization. 2019. “En Digital Offentlig Sektor, Digitaliseringsstrategi for Offentlig Sektor, 2019–2025.”
  • Morgan, D. L. 2017. Integrating Qualitative and Quantitative Methods: A Pragmatic Approach. London: SAGE Publications.
  • Nav. 2021a. “Navs omverdensanalyse 2021.” NAV-rapport nr. 1–2021
  • Nav. 2021b. “Veiledningsplattformen, Navs intranett Navet.”
  • Nesmith, A. 2018. “Reaching Young People Through Texting-Based Crisis Counseling.” Advances in Social Work 18 (4): 1147–1164. doi:10.18060/21590.
  • Olesen, E. S. 2018. “Medbestemmelse og umyndiggørelse.” Tidsskrift for velferdsforskning 21 (4): 330–346. doi:10.18261/.2464-3076-2018-04-04.
  • Ot.prp.nr.4. 2008–2009. “Om lov om endringer i folketrygdloven og i enkelte andre lover (arbeidsavklaringspenger, arbeidsevnevurderinger og aktivitetsplaner).” Arbeids- og sosialdepartementet.
  • Pascual, A. S. 2007. “Reshaping Welfare States: Activation Regimes in Europe.” In Reshaping Welfare States and Activation Regimes in Europe, edited by P. Amparo Serrano and L. Magnusson, 11–34. Brussels: P.I.E.
  • Redden, J., L. Dencik, and H. Warne. 2020. “Datafied Child Welfare Services: Unpacking Politics, Economics and Power.” Policy Studies 41 5 507–526 doi:10.1080/01442872.2020.1724928.
  • Røhnebæk, M. (2014). Standardized Flexibility: On the Role of ICT in the Norwegian Employment and Welfare Services (NAV) PhD. Thesis, Centre for Technology, Innovation and Culture, Faculty of Social Sciences, University of Oslo, Oslo.
  • Suchman, L. 2007. Human-machine Reconfigurations: Plans and Situated Actions. Cambridge: Cambridge university press.
  • Tilson, D., C. Sorensen, and K. Lyytinen. 2012. “Change and Control Paradoxes in Mobile Infrastructure Innovation: The Android and iOS Mobile Operating Systems Cases.” 2012 45th Hawaii International Conference on System Sciences Hawaii. pp. s. 1324–1333. IEEE.
  • Tjora, A. H. 2019. Qualitative Research as Stepwise-deductive Induction. Abingdon, Oxon: Routledge.
  • Van Dijck, J., T. Poell, and M. De Waal. 2018. The Platform Society: Public Values in a Connective World. New York: Oxford University Press.
  • Winner, L. 1980. “Do Artifacts Have Politics?” Daedalus 109 1 121–136.
  • Zhu, H., and S. T. Andersen. 2020. “ICT-mediated Social Work Practice and Innovation: Professionals’ Experiences in the Norwegian Labour and Welfare Administration.” Nordic Social Work Research 346–360 doi:10.1080/2156857X.2020.1740774.
  • Zuboff, S. 2019. The Age of Surveillance Capitalism: The Fight for the Future at the New Frontier of Power. London, New York: Profile Books Public Affairs.