Guest editorial: knowledge, skills and values in welfare to work services with vulnerable clients

References

• Aksnes, S. Y. 2019. “Engaging Employers in Vocational Rehabilitation: Understanding the New Significance of Knowledge Brokers.” Journal of Vocational Rehabilitation 50 (1): 73–84. https://doi.org/10.3233/JVR-180989.
   Web of Science ®Google Scholar
• Andersen, M. L. 2019. “Empowering Collaboration within a Danish Workfare Paradigm: A Challenge in Social-Work Research.” European Journal of Social Work 22 (5): 778–790. https://doi.org/10.1080/13691457.2018.1553149.
   Web of Science ®Google Scholar
• Andreassen, T. A. 2019. “Measures of Accountability and Delegated Discretion in Activation Work: Lessons from the Norwegian Labour and Welfare Service.” European Journal of Social Work 22 (4): 664–675. https://doi.org/10.1080/13691457.2018.1423548.
   Web of Science ®Google Scholar
• Andreassen, T. A., and S. Natland. 2022. “The Meaning of Professionalism in Activation Work: Frontline managers’ Perspectives.” European Journal of Social Work 25 (4): 630–642. https://doi.org/10.1080/13691457.2020.1783212.
   Web of Science ®Google Scholar
• Bakkeli, V. 2023. “Handling Tensions in Frontline Policy Implementation: Legitimating, Interpreting, and Shielding a Disruptive Intervention.” International Journal of Public Administration 46 (9): 625–635. https://doi.org/10.1080/01900692.2021.2009856.
   Web of Science ®Google Scholar
• Bakkeli, V., and E. Breit. 2021. “From “What works” to “Making it work”: A Practice Perspective on Evidence-Based Standardization in Frontline Service Organizations.” Social Policy and Administration 56 (1): 87–102. https://doi.org/10.1111/spol.12757.
   Web of Science ®Google Scholar
• Bauman, Z. 2000. “Special Essay. Am I My brother’s Keeper?” European Journal of Social Work 3 (1): 5–11. https://doi.org/10.1080/714052807.
   Google Scholar
• Breit, E., C. Egeland, I. B. Løberg, and M. T. Røhnebæk. 2021. “Digital Coping: How Frontline Workers Cope with Digital Service Encounters.” Social Policy & Administration 55 (5): 833–847. https://doi.org/10.1111/spol.12664.
   Web of Science ®Google Scholar
• Caswell, D., P. Kupka, F. Larsen, and R. van Berkel. 2017. “The Frontline Delivery of Welfare-To-Work in Context.” In Frontline Delivery of Welfare-To-Work Policies in Europe, edited by R. van Berkel, D. Caswell, P. Kupka, and F. Larsen, 1–11. New York: Routledge.
   Google Scholar
• Clasen, J., and C. Mascaro. 2022. “Activation: A Thematic and Conceptual Review.” Journal of European Social Policy 32 (4): 484–494. https://doi.org/10.1177/09589287221089477.
   Web of Science ®Google Scholar
• Dall, T. 2020. “Social Work professionals’ Management of Institutional and Professional Responsibilities at the Micro-Level of Welfare-To-Work.” European Journal of Social Work 23 (1): 30–42. https://doi.org/10.1080/13691457.2018.1476330.
   Web of Science ®Google Scholar
• Dall, T., F. Larsen, and M. B. Madsen. 2023. “Opening the Black Box of Promoting Employer Engagement at the Street Level of Employment Services.” In Employer Engagement - Making Active Labour Market Policies Work, edited by J. Ingold and P. McGurk, 106–125. Bristol: Bristol University Press.
   Google Scholar
• Enehaug, H., Ø. Spjelkavik, E. Falkum, and K. Frøyland. 2022. “Workplace Inclusion Competence and Employer Engagement.” Nordic Journal of Working Life Studies 12:71–93. https://doi.org/10.18291/njwls.128260.
   Web of Science ®Google Scholar
• Evans, T., and J. Harris. 2004. “Street-Level Bureaucracy, Social Work and the (Exaggerated) Death of Discretion.” The British Journal of Social Work 34 (6): 871–895. https://doi.org/10.1093/bjsw/bch106.
   Web of Science ®Google Scholar
• Finne, J., T. Sadeghi, I. B. Løberg, V. Bakkeli, B. Sehic, and M. M. Thørrisen. 2023. “Predictors of Satisfaction with Digital Follow‐Up in Norwegian Labor and Welfare Administration: A Sequential Mixed‐Methods Study.” Social Policy & Administration 57 (7): 1150–1165. https://doi.org/10.1111/spol.12936.
   Web of Science ®Google Scholar
• Frøyland, K. 2019. “Vital Tasks and Roles of Frontline Workers Facilitating Job Inclusion of Vulnerable Youth.” European Journal of Social Work 22 (4): 563–574. https://doi.org/10.1080/13691457.2018.1423547.
   Web of Science ®Google Scholar
• Garstein, C., and K. Jacobsson, Eds. 2004. Learning to Be Employable: New Agendas on Work, Responsibility and Learning in a Globalizing World. London: Palgrave Macmillan.
   Google Scholar
• Gjersøe, H. M., A. Leseth, and S. Vilhena. 2020. “Frontline Implementation of Welfare Conditionality in Norway: A Maternalistic Practice.” Social Policy & Administration 54 (3): 491–504. https://doi.org/10.1111/spol.12567.
   Web of Science ®Google Scholar
• Gjersøe, H. M., and A. H. Strand. 2021. “The Street-Level Organisation In-Between Employer Needs and Client Needs: Creaming Users by Motivation in the Norwegian Employment and Welfare Service (NAV).” Journal of Social Policy 52 (3): 682–699. https://doi.org/10.1017/S0047279421000933.
   Web of Science ®Google Scholar
• Glover, C. M., and R. L. Frounfelker. 2011. “Competencies of Employment Specialists for Effective Job Development.” American Journal of Psychiatric Rehabilitation 14 (3): 198–211. https://doi.org/10.1080/15487768.2011.598093.
   Google Scholar
• Green, B. 2009. Understanding and Researching Professional Practice. Rotterdam: Sense Publishers.
   Google Scholar
• Gustafsson, J., J. Peralta, and B. Danermark. 2018. “Supported Employment and Social Inclusion – Experiences of Workers with Disabilities in Wage Subsidized Employment in Sweden.” Scandinavian Journal of Disability Research 20 (1): 26–36. https://doi.org/10.16993/sjdr.36.
   Web of Science ®Google Scholar
• Gustafsson, J., J. P. Peralto, and B. Danermark. 2013. “The employer’s Perspective on Supported Employment for People with Disabilities: Successful Approaches of Supported Employment Organizations.” Journal of Vocational Rehabilitation 38:99–111. https://doi.org/10.3233/JVR-130624.
   Google Scholar
• Haikkola, L. 2019. “Shaping Activation Policy at the Street Level: Governing Inactivity in Youth Employment Services.” Acta Sociologica 62 (3): 334–348. https://doi.org/10.1177/0001699318784341.
   Web of Science ®Google Scholar
• Hansen, H. C., and S. Natland. 2017. “The Working Relationship Between Social Worker and Service User in an Activation Policy Context.” Nordic Social Work Research 7 (2): 101–114. https://doi.org/10.1080/2156857X.2016.1221850.
   Google Scholar
• Hardonk, S., and S. Halldórsdóttir. 2021. “Work Inclusion Through Supported Employment? Perspectives of Job Counsellors in Iceland.” Scandinavian Journal of Disability Research 2 (1): 39–49. https://doi.org/10.16993/sjdr.767.
   Google Scholar
• Hyslop, I. 2018. “Neoliberalism and Social Work Identity.” European Journal of Social Work 21 (1): 20–31. https://doi.org/10.1080/13691457.2016.1255927.
   Web of Science ®Google Scholar
• Ingold, J. 2018. “Employer Engagement in Active Labour Market Programmes: The Role of Boundary Spanners.” Public Administration 96 (4): 707–720. https://doi.org/10.1111/padm.12545.
   Web of Science ®Google Scholar
• Jessen, J. T., and P. A. Tufte. 2014. “Discretionary Decision-Making in a Changing Context of Activation Policies and Welfare Reforms.” Journal of Social Policy 43 (2): 269–288. https://doi.org/10.1017/S0047279413000998.
   Web of Science ®Google Scholar
• Knotz, C. M. 2018. “A Rising Workfare State? Unemployment Benefit Conditionality in 21 OECD Countries, 1980–2012.” Journal of International and Comparative Social Policy 34 (2): 91–108. https://doi.org/10.1080/21699763.2018.1472136.
   Google Scholar
• Lexén, A., M. Emmelin, and U. Bejerholm. 2016. “Individual Placement and Support Is the Keyhole: Employer Experiences of Supporting Persons with Mental Illness.” Journal of Vocational Rehabilitation 44 (2): 135–147. https://doi.org/10.3233/JVR-150786.
   Web of Science ®Google Scholar
• Lipsky, M. 2010. Street-Level Bureaucracy: Dilemmas of the Individual in Public Services. New York: Russell Sage Foundation.
   Google Scholar
• Løberg, I. B., and C. Egeland. 2023. “‘You Get a Completely Different feeling’ – an Empirical Exploration of Emotions and Their Functions in Digital Frontline Work.” European Journal of Social Work 26 (1): 108–120. https://doi.org/10.1080/13691457.2021.2016650.
   Web of Science ®Google Scholar
• Lorenz, W. 2001. “Social Work Responses to New Labour’ in Continental European Countries.” British Journal of Social Work 31 (4): 595–609. https://doi.org/10.1093/bjsw/31.4.595.
   Web of Science ®Google Scholar
• Minas, R., V. Jakobsen, T. Kauppinen, T. Korpi, and T. Lorentzen. 2018. “The Governance of Poverty: Welfare Reform, Activation Policies, and Social Assistance Benefits and Caseloads in Nordic Countries.” Journal of European Social Policy 28 (5): 487–500. https://doi.org/10.1177/0958928717753591.
   Web of Science ®Google Scholar
• Norström, F., A.-K. Waenerlund, L. Lindholm, R. Nygren, K.-G. Sahlén, and A. Brydsten. 2019. “Does Unemployment Contribute to Poorer Health-Related Quality of Life Among Swedish Adults?” BMC Public Health 19 (1): 457. https://doi.org/10.1186/s12889-019-6825-y.
   PubMedGoogle Scholar
• Nothdurfter, U. 2016. “The Street-Level Delivery of Activation Policies: Constraints and Possibilities for a Practice of Citizenship.” European Journal of Social Work 19 (3–4): 420–440. https://doi.org/10.1080/13691457.2015.1137869.
   Web of Science ®Google Scholar
• Nothdurfter, U., and S. P. Olesen. 2017. Activation work as professional practice: complexities and professionalboundaries at the street level of employment policy implementation. In Social and Caring Professions in European Welfare States: Policies, Services and Professional Practices, edited by, Blom, B., Evertsson, L. & Perlinski, M., 237–252. Bristol: Policy Press.
   Google Scholar
• OECD. 2022. Disability, Work and Inclusion: Mainstreaming in All Policies and Practices. Paris: OECD Publishing. https://doi.org/10.1787/1eaa5e9c-en.
   Google Scholar
• Raeymaeckers, P., and D. Dierckx. 2013. “To Work or Not to Work? The Role of the Organisational Context for Social Workers’ Perceptions on Activation.” British Journal of Social Work 43 (6): 1170–1189. https://doi.org/10.1093/bjsw/bcs048.
   Web of Science ®Google Scholar
• Raitakari, S., K. Juhila, and J.-M. Räsänen. 2019. “Responsibilisation, Social Work and Inclusive Social Security in Finland.” European Journal of Social Work 22 (2): 264–276. https://doi.org/10.1080/13691457.2018.1529660.
   Web of Science ®Google Scholar
• Ranerup, A., and H. Z. Henriksen. 2022. “Digital Discretion: Unpacking Human and Technological Agency in Automated Decision Making in Sweden’s Social Services.” Social Science Computer Review 40 (2): 445–461. https://doi.org/10.1177/0894439320980434.
   Web of Science ®Google Scholar
• Ranerup, A., and L. Svensson. 2022. “Value Positions in the Implementation of Automated Decision-Making in Social Assistance.” Nordic Social Work Research 1–15. https://doi.org/10.1080/2156857X.2022.2062040.
   Google Scholar
• Rasmussen, T. 2018. “Neoliberalism, Welfare State and Social Work Practice in Denmark.” In Neoliberalism, Nordic Welfare States and Social Work: Current and Future Challenges, edited by M. Kamali and J. H. Jönsson, 69–78. London: Routledge.
   Google Scholar
• Raspanti, D., and T. Sarius. 2021. “Trapped into Reverse Asymmetry: Public Employment Services Dealing with Employers.” Journal of Social Policy 51 (1): 173–190. https://doi.org/10.1017/S0047279420000756.
   Web of Science ®Google Scholar
• Røe, M. 2011. “Why don’t They Want us?’ Refugees Still Unemployed After Many Years in Norway.” Nordic Social Work Research 1 (2): 109–123. https://doi.org/10.1080/2156857X.2011.601135.
   Google Scholar
• Roets, G., R. Roose, L. Claes, C. Vandekinderen, G. Van Hove, and W. Vanderplasschen. 2012. “Reinventing the Employable Citizen: A Perspective for Social Work.” British Journal of Social Work 42 (1): 94–110. https://doi.org/10.1093/bjsw/bcr037.
   Web of Science ®Google Scholar
• Rogowski, S. 2010. Social Work: The Rise and Fall of a Profession?. Bristol: Policy Press.
   Google Scholar
• Sadeghi, T., and S. B. Fekjær. 2019. “Frontline workers’ Competency in Activation Work.” International Journal of Social Welfare 28 (1): 77–88. https://doi.org/10.1111/ijsw.12320.
   Web of Science ®Google Scholar
• Sadeghi, T., and L. I. Terum. 2023. “Dedication to Work: Social Workers in a Norwegian Activation Work Context.” European Journal of Social Work 26 (3): 532–546. https://doi.org/10.1080/13691457.2022.2063812.
   Web of Science ®Google Scholar
• Sage, D. 2011. “Activation, Health and Well-Being: : Neglected Dimensions?” International Journal of Sociology and Social Policy 33 (1/2): 4–20. https://doi.org/10.1108/01443331311295145.
   Google Scholar
• Stray, K. N., and O. J. Thomassen. 2023. “Frontline Discretion from a Bourdieu-Inspired Field Perspective: An Ethnographic Case Study of a Norwegian Activation Measure for Sick-Listed Employees.” European Journal of Social Work 26 (6): 1109–1122. https://doi.org/10.1080/13691457.2023.2167069.
   Web of Science ®Google Scholar
• Tabin, J.-P., and A. Perriard. 2016. “Active Social Policies Revisited by Social Workers.” European Journal of Social Work 19 (3–4): 441–454. https://doi.org/10.1080/13691457.2015.1131147.
   Web of Science ®Google Scholar
• Van Berkel, R. 2019. “Making Welfare Conditional: A Street-Level Perspective.” Social Policy & Administration 54 (2): 191–204. https://doi.org/10.1111/spol.12564.
   Web of Science ®Google Scholar
• van Berkel, R., J. Ingold, P. McGurk, P. Boselie, and T. Bredgaard. 2017. “Editorial Introduction: An Introduction to Employer Engagement in the Field of HRM. Blending Social Policy and HRM Research in Promoting Vulnerable groups’ Labour Market Participation.” Human Resource Management Journal 27 (4): 503–513. https://doi.org/10.1111/1748-8583.12169.
   Web of Science ®Google Scholar
• van Berkel, R., J. Penning de Vries, and P. van der Aa. 2022. “Practising Professionalism in Activation Work: Developing and Testing a Questionnaire.” International Journal of Social Welfare 31 (2): 139–153. https://doi.org/10.1111/ijsw.12474.
   Web of Science ®Google Scholar
• van Berkel, R., P. van der Aa, and N. van Gestel. 2010. “Professionals without a Profession? Redesigning Case Management in Dutch Local Welfare Agencies.” European Journal of Social Work 13 (4): 447–463. https://doi.org/10.1080/13691451003603455.
   Web of Science ®Google Scholar
• Vandekinderen, C., R. Roose, P. Raeymaeckers, and K. Hermans. 2020. “The DNA of Social Work as a Human Rights Practice from a Frontline Social workers’ Perspective in Flanders.” European Journal of Social Work 23 (5): 876–888. https://doi.org/10.1080/13691457.2019.1663408.
   Web of Science ®Google Scholar
• Wehmann, P. 2012. “Supported Employment: What Is It? Editorial.” Journal of Vocational Rehabilitation 37:139–142. https://doi.org/10.3233/JVR-2012-0607.
   Google Scholar
• Wright, S., and R. Patrick. 2019. “Welfare Conditionality in Lived Experience: Aggregating Qualitative Longitudinal Research.” Social Policy & Society 18 (4): 597–613. https://doi.org/10.1017/S1474746419000204.
   Web of Science ®Google Scholar
• Zacka, B. 2017. When the State Meets the Street: Public Service and Moral Agency. London: The Belknap Press of Harvard University Press.
   Google Scholar