Exploring the landscape of quality 4.0: a comprehensive review of its benefits, challenges, and critical success factors

References

• Alzahrani, B., Bahaitham, H., Andejany, M., & Elshennawy, A. (2021). How ready is higher education for quality 4.0 transformation according to the LNS research framework? Sustainability, 13(9), 5169. https://doi.org/10.3390/su13095169
   Web of Science ®Google Scholar
• Antony, J., McDermott, O., & Sony, M. (2022). Quality 4.0 conceptualization and theoretical understanding: A global exploratory qualitative study. The TQM Journal, 34(5), 1169–16. https://doi.org/10.1108/TQM-07-2021-0215
   Google Scholar
• Antony, J., McDermott, O., Sony, M., Toner, A., Bhat, S., Cudney, E. A., & Doulatabadi, M. (2023). Benefits, challenges, critical success factors and motivations of Quality 4.0–a qualitative global study. Total Quality Management & Business Excellence, 34(7–8), 827–846. https://doi.org/10.1080/14783363.2022.2113737
   Web of Science ®Google Scholar
• Antony, J., Sony, M., Furterer, S., McDermott, O., & Pepper, M. (2022). Quality 4.0 and its impact on organizational performance: An integrative viewpoint. The TQM Journal, 34(6), 2069–2084. https://doi.org/10.1108/TQM-08-2021-0242
   Google Scholar
• Antony, J., Sony, M., McDermott, O., Jayaraman, R., & Flynn, D. (2023). An exploration of organizational readiness factors for Quality 4.0: An intercontinental study and future research directions. International Journal of Quality & Reliability Management, 40(2), 582–606. https://doi.org/10.1108/IJQRM-10-2021-0357
   Web of Science ®Google Scholar
• Chadegani, A. A., Salehi, H., Yunus, M. M., Farhadi, H., Fooladi, M., Farhadi, M., & Ebrahim, N. A. (2013). A comparison between two main academic literature collections: Web of Science and Scopus databases. arXiv preprint arXiv:1305.0377.‏ https://doi.org/10.48550/arXiv.1305.0377
   Google Scholar
• Chiarini, A., & Kumar, M. (2022). What is Quality 4.0? An exploratory sequential mixed methods study of Italian manufacturing companies. International Journal of Production Research, 60(16), 4890–4910. https://doi.org/10.1080/00207543.2021.1942285
   Web of Science ®Google Scholar
• Cho, Y. S., Jung, J. Y., & Linderman, K. (2017). The QM evolution: Behavioral quality management as a firm’s strategic resource. International Journal of Production Economics, 191, 233–249. https://doi.org/10.1016/j.ijpe.2017.05.002
   Web of Science ®Google Scholar
• Cobelli, N., & Chiarini, A. (2020). Improving customer satisfaction and loyalty through mHealth service digitalization: New challenges for Italian pharmacists. The TQM Journal, 32(6), 1541–1560. https://doi.org/10.1108/TQM-10-2019-0252
   Google Scholar
• Dias, A. M., Carvalho, A. M., & Sampaio, P. (2022). Quality 4.0: Literature review analysis, definition and impacts of the digital transformation process on quality. International Journal of Quality & Reliability Management, 39(6), 1312–1335‏. https://doi.org/10.1108/IJQRM-07-2021-0247
   Web of Science ®Google Scholar
• Dovleac, R. (2021). Knowledge management systems in Quality 4.0. MATEC Web of Conferences (Vol. 342. pp. 09003). EDP Sciences‏. https://doi.org/10.1051/matecconf/202134209003
   Google Scholar
• Javaid, M., Haleem, A., Singh, R. P., & Suman, R. (2021). Significance of Quality 4.0 towards comprehensive enhancement in manufacturing sector. Sensors International, 2, 100109‏. https://doi.org/10.1016/j.sintl.2021.100109
   Google Scholar
• Jordan, T. (2020). Connected, intelligent, automated: The definitive guide to digital transformation and quality 4.0. Quality Progress, 53(8), 62‏.
   Google Scholar
• Kamble, S. S., Gunasekaran, A., & Gawankar, S. A. (2018). Sustainable Industry 4.0 framework: A systematic literature review identifying the current trends and future perspectives. Process Safety and Environmental Protection, 117, 408–425‏. https://doi.org/10.1016/j.psep.2018.05.009
   Web of Science ®Google Scholar
• Kraus, S., Breier, M., & Dasí-Rodríguez, S. (2020). The art of crafting a systematic literature review in entrepreneurship research. International Entrepreneurship & Management Journal, 16(3), 1023–1042.‏. https://doi.org/10.1007/s11365-020-00635-4
   Web of Science ®Google Scholar
• Maganga, D. P., & Taifa, I. W. R. (2022). Quality 4.0 conceptualisation: An emerging quality management concept for manufacturing industries. The TQM Journal, 35(2), 389–413. https://doi.org/10.1108/TQM-11-2021-0328
   Google Scholar
• Radziwill, N. M. (2018). Let’s get digital: The many ways the fourth industrial revolution is reshaping the way we think about quality. Quality Progress, 24–29. https://doi.org/10.48550/arXiv.1810.07829
   Google Scholar
• Reljić, V., Milenković, I., Dudić, S., Šulc, J., & Bajči, B. (2021). Augmented reality applications in industry 4.0 environment. Applied Sciences, 11(12), 5592‏. https://doi.org/10.3390/app11125592
   Google Scholar
• Rockart, J. F. (1979). Chief executives define their own data needs. Harvard Business Review, 57(2), 81–93.
   PubMed Web of Science ®Google Scholar
• Sadeghi Moghadam, M. R., Safari, H., & Yousefi, N. (2021). Clustering quality management models and methods: Systematic literature review and text-mining analysis approach. Total Quality Management & Business Excellence, 32(3–4), 241–264‏. https://doi.org/10.1080/14783363.2018.1540927
   Web of Science ®Google Scholar
• Sader, S., Husti, I., & Daroczi, M. (2022). A review of quality 4.0: Definitions, features, technologies, applications, and challenges. Total Quality Management & Business Excellence, 33(9–10), 1164–1182‏. https://doi.org/10.1080/14783363.2021.1944082.
   Web of Science ®Google Scholar
• Salimova, T., Vatolkina, N., Makolov, V., & Anikina, N. (2020). The perspective of quality management system development in the era of industry 4.0. Humanities & Social Sciences Reviews, 8(4), 483–495‏. https://doi.org/10.18510/hssr.2020.8447
   Google Scholar
• Santos, G., Sá, J. C., Félix, M. J., Barreto, L., Carvalho, F., Doiro, M., Zgodavová, K., & Stefanović, M. (2021). New needed quality management skills for quality managers 4.0. Sustainability, 13(11), 6149‏. https://doi.org/10.3390/su13116149
   Web of Science ®Google Scholar
• Shamseer, L., Moher, D., Clarke, M., Ghersi, D., Liberati, A., Petticrew, M., Shekelle, P., & Stewart, L. A. (2015). Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015: Elaboration and explanation. BMJ, 349(jan02 1), g7647–g7647. https://doi.org/10.1136/bmj.g7647
   PubMed Web of Science ®Google Scholar
• Sony, M., Antony, J., & Douglas, J. A. (2020). Essential ingredients for the implementation of Quality 4.0: A narrative review of literature and future directions for research. The TQM Journal, 32(4), 779–793‏. https://doi.org/10.1108/TQM-12-2019-0275
   Google Scholar
• Sony, M., Antony, J., Douglas, J. A., & McDermott, O. (2021). Motivations, barriers and readiness factors for Quality 4.0 implementation: An exploratory study. The TQM Journal, 33(6), 1502–1515‏. https://doi.org/10.1108/TQM-11-2020-0272
   Google Scholar
• Sureshchandar, G. S. (2023). Quality 4.0 – a measurement model using the confirmatory factor analysis (CFA) approach. International Journal of Quality & Reliability Management, 40(1), 280–303. https://doi.org/10.1108/IJQRM-06-2021-0172
   Web of Science ®Google Scholar
• Thekkoote, R. (2022). Enabler toward successful implementation of Quality 4.0 in digital transformation era: A comprehensive review and future research agenda. International Journal of Quality & Reliability Management, 39(6), 1368–1384‏. https://doi.org/10.1108/IJQRM-07-2021-0206
   Web of Science ®Google Scholar
• Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence‐informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207–222‏. https://doi.org/10.1111/1467-8551.00375
   Web of Science ®Google Scholar
• Watson, G. H. (2019). The ascent of quality 4.0. Quality Progress, 52(3), 24–30. https://asq.org/quality-progress/articles/the-ascent-of-quality-40?id=8321f828c7c44634b996b2b1ba25a315
   Google Scholar
• Závadská, Z., & Závadský, J. (2020). Quality managers and their future technological expectations related to Industry 4.0. Total Quality Management & Business Excellence, 31(7–8), 717–741‏. https://doi.org/10.1080/14783363.2018.1444474
   Web of Science ®Google Scholar