2,091
Views
5
CrossRef citations to date
0
Altmetric
Student Research Projects

The effects of education and income on consumers' motivation to read online hotel reviews

&
Pages 57-61 | Published online: 18 Jan 2017

References

  • Agarwal R, Prasad J. 1999. Are individual differences to the acceptance of new information technologies? Decision Sciences 30: 361–391.
  • Bansal HS, Voyer PA. 2000. Word-of-mouth processes within a services purchase decision context. Journal of Service Research 3: 166–177.
  • Black HG, Kelley SW. 2009. A storytelling perspective on online customer reviews reporting service failure and recovery. Journal of Travel & Tourism Marketing 26: 169–179.
  • Dellarocas C. 2003. The digitization of word of mouth: promise and challenges of online feedback mechanisms. Management Science 49: 1407–1424.
  • Hawkins DI, Mothersbaugh, DL. 2010. Consumer behaviour: building marketing strategy (11th ed.). New York, NY: McGraw-Hill.
  • Hennig-Thurau T, Gwinner KP, Walsh G, Gremler DD. (2004). Electronic word-of mouth via consumer-opinion platforms: what motivates consumers to articulate themselves onthe internet?. Journal of Interactive Marketing 18: 38–52.
  • Hennig-Thurau T, Walsh G. 2003. Electronic word-of-mouth: motives for and consequences of reading customer articulations on the Internet. International Journal of Electronic Commerce 8: 51–74.
  • Kim EK, Mattila AS, Baloglu S. 2011. Effects of gender and expertise on consumers' motivation to read online hotel reviews. Cornell Hospitality Quarterly 52: 399–406.
  • López M, Sicilia M. 2011. The impact of e-WOM: Determinants of influence. In: Okazaki S.(ed.), Advances in advertising research (vol. 2): Breaking new ground in theory andpractice Wiesbaden, Hessen: Gabler Verlag. pp. 215–230.
  • Porter, CE, Donthu M. 2006. Using the technology acceptance model to explain how attitudes determine internet usage: the role of perceived access barriers and demographics. Journal of Business Research 59: 999–1007.
  • Rogers EM. 2003. Diffusion of innovations (5th ed.). New York, NY: Free Press.
  • Schiffman, LG, Kanuk LL, Hansen H. 2008. Consumer behaviour: a European outlook. Essex, England: Pearson Education Limited.
  • Sidali KL, Schulze H, Achim S. 2009. The impact of online reviews on the choice of holiday accommodations. In: Höpken W, Gretzel U, Law R. (eds), Information and communication technologies in tourism 2009. New York, NY: Springer. pp.87–98.
  • Solomon MR. 2011. Consumer behavior: buying, having, and being (9th ed.). Upper Saddle River, NJ: Prentice Hall.
  • UNESCO Institute for Statistics. 2009. ISCED 1997 mappings. A vailable at http://www.uis.unesco.org/Education/ISCEDMappings/Pages/default.aspx [accessed 2 November 2011].
  • Willis S, Tranter B. 2006. Beyond the ‘digital divide’: Internet diffusion and inequality in Australia. Journal of Sociology 42: 43–59.
  • Yoo K, Lee Y, Gretze U, Fesenmaier, DR. 2009. Trust in travel-related consumer-generated media. In: W. Höpken, Gretzel U., Law R. (eds). Information and Communication Technologies in Tourism 2009. New York, NY: Springer. pp. 49–59.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.