1,761
Views
25
CrossRef citations to date
0
Altmetric
Hospitality Management Studies

Hospitableness: the new service metaphor? Developing an instrument for measuring hosting

&

References

  • Aladwani AM, Palvia PC. 2002. Developing and validating an instrument for measuring user-perceived web quality. Information and Management 39: 467–476.
  • Churchill JRG. 1979. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research 24(4): 64–73.
  • Cook D, Beckman T. 2006. Current concepts in validity and reliability for psychometric instruments: theory and application. The American Journal of Medicine 119: 166–166.
  • Cole S. 2007. Hospitality and tourism in Ngadha: an ethnographic exploration. In Lashley C, Lynch P, Morrison A (eds.), Hospitality: a social lens, Oxford: Elsevier
  • Derrida J. 2002. Acts of religion. London, Routledge.
  • Derrida J, Dufourmantelle A. 2000. Of hospitality, Stanford: Stanford University Press.
  • Dienhart J, Gregoire M, Downey R, Knight P. 1992. Service orientation of restaurant employees. International Journal of Hospitality Management 11: 331–331.
  • Fisher C. 2007. Researching and writing a dissertation: a guidebook for business students 2nd edn. Harlow: Pearson.
  • Furnham A, Drakeley R. 2000. Predicting occupational personality test scores. Journal of Psychology 134(1): 103–111.
  • Heal F. 1984. The idea of hospitality in early modern England. Past and Present 101(1): 66–93.
  • Lashley C. 2000. Towards a theoretical understanding. In Lashley C, Morrison A. (eds.), In search of hospitality: theoretical perspectives and debates. Oxford: Butterworth-Heinemann.
  • Lashley C, Morrison A. (eds.) 2000. In search of hospitality: theoretical perspectives and debates. Oxford: Butterworth-Heinemann.
  • Lee-Ross D. 1999. Development of the service predisposition instrument. Psychology 15: 2.
  • Lomaine A. 2005. Tourism in Augustinian society (44 BC-69AD). In Walton JK. (ed), Histories of Tourism. Clevedon: Channel View Publications.
  • Lynch P, German-Molz J, Mcintosh A, Lugosi P, Lashley C. 2011. Theorizing hospitality. Hospitality & Society 1(1): 3–24.
  • Meyer D. 2008. Setting the table: the transforming power of hospitality in business. London: Harper Paperbacks.
  • Molz JG, Gibson S. (eds.) 2007. Mobilizing hospitality: the ethics of social relations in a mobile world. Aldershot: Ashgate.
  • O'Gorman KD. 2007. Discovering commercial hospitality in ancient Rome. Hospitality Review 9(2): 44–52.
  • Pyzdek T. 2003. The Six Sigma handbook, revised edn. New York: McGraw-Hill.
  • Ritzer G. 2007. Inhospitable hospitality? In Lashley C, Morrison A, Lynch P. (eds.) Hospitality: a social lens. Amsterdam: Elsevier.
  • Selwyn T. 2000. An anthropology of hospitality. In Lashley, C, Morrison, A. (eds.), In search of hospitality: theoretical perspectives and debates. Oxford: Butterworth-Heinemann.
  • Telfer E. 2000. The philosophy of hospitableness. In Lashley, C, Morrison, A. (eds.) In search of hospitality: theoretical perspectives and debates. Oxford: Butterworth-Heinemann.
  • Warde A, Martens L. 2001. Dining out. London: Sage.
  • Webster C, Hung L-C. 1994. Measuring service quality and promoting decentring. The TQM Magazine 6(5): 50–55.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.