Workers in the luxury hospitality industry and motivation – the influence of gender, age and departmentsFootnote¹

1 This paper is informed by research undertaken by Ambra Hekman for her management project submitted in support of her Bachelor of Business Administration (Hotel Management) at Stenden University of Applied Science.

References

• Arekar, K., Jain, R., Desphande, B., & Sherin, P. (2016). Relationship between individual and structural determinants on job satisfaction – analysis of employee turnover in the Indian context. Journal of Developing Areas, 6(50), 57–68.
   Google Scholar
• Bakotić, D. (2013). Relationship between job satisfaction and organizational performance. Economic Research Journal, 1(29), 118–130.
   Google Scholar
• Breiter, D., Tesone, D., Van Leeuwen, D., & Rue, V. (2002). An analysis of hotel employees’ motivation using Kovach’s ten factor model. Journal of Human Resources in Hospitality & Tourism, 1(4), 63–77. https://doi.org/10.1300/J171v01n04_05
   Google Scholar
• Carter, K. L. (2007). Why workers won’t work: The worker in a developing economy – The case study of Jamaica. London: MacMillan.
   Google Scholar
• Cho, Y. J., & Lewis, G. B. (2012). Turnover intention and turnover behavior implications for retaining federal employees. Review of Public Personnel Administration, 32(1), 4–23. https://doi.org/10.1177/0734371X11408701
   Web of Science ®Google Scholar
• Costen, W. M., & Salazar, J. (2011). The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry. Journal of Human Resources in Hospitality & Tourism, 10(3), 273–284. https://doi.org/10.1080/15332845.2011.555734
   Google Scholar
• Chiang, C.-H., Jang, S., Canter, D., & Price, B. (2008). An expectancy theory model for hotel employee motivation: Examining the moderating role of communication satisfaction. International Journal of Hospitality & Tourism Administration, 9(4), 13–25. https://doi.org/10.1080/15256480802427263
   Google Scholar
• Daniel, P. S. (2017). Analysis of the factors affecting service deliverance in service industry. International conference on technology and business management 4, 10–12.
   Google Scholar
• DiPietro, R. B., Kline, S. F., & Nierop, T. (2014). Motivation and satisfaction of lodging employees: An exploratory study of Aruba. Journal of Human Resources in Hospitality & Tourism, 13(3), 253–276. https://doi.org/10.1080/15332845.2014.866466
   Google Scholar
• Elijah-Mensah, A. (2009). Motivation and age: An empirical study of women owners of tourism ventures in Ghana. Journal of Travel and Tourism Research, 25(3), 139–153.
   Google Scholar
• Furnham, A., Forde, L., & Ferrari, K. (2008). Personality and work motivation. Personality and Individual Differences, 26(6), 1035–1043. https://doi.org/10.1016/S0191-8869(98)00202-5 doi: 10.1016/S0191-8869(98)00202-5
   Google Scholar
• Ganesh, A. (2016). Understanding the relationship between employee motivation and customer retention. Journal of Management, 13(1), 100–115.
   Google Scholar
• Gladwell, N. J., Dorwart, C. E., Stone, C. F., & Hammond, C. A. (2010). Importance of and satisfaction with organizational benefits for a multigenerational workforce. Journal of Park and Recreation Administration, 28(2), 1–19.
   Google Scholar
• Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work. New York: Wiley.
   Google Scholar
• Honore, J. (2009). Employee motivation. The Consortium Journal of Hospitality and Tourism, 14(1), 63–75.
   Google Scholar
• Kukanja, M. (2013). Influence of demographic characteristics on employee motivation in catering companies. Tourism and Hospitality Management, 19(1), 97–107.
   Google Scholar
• Kovach, K. A. (2002). What motivates employees? Workers and supervisors give different answers. Business Horizons, 5(2), 58–65.
   Google Scholar
• Maroudas, L., Kyriakidou, O., & Vacharis, A. (2008). Employees’ motivation in the luxury hotel industry: The perceived effectiveness of human-resource practices. Managing Leisure, 13(3-4), 258–271. https://doi.org/10.1080/13606710802200969
   Google Scholar
• Nguyen, D. P., Dang, X. C., & Nguyen, D. L. (2014). Would better earning, work environment and promotion opportunities increase employee performance? Public Organization Review, 15(4), 565–579. https://doi.org/10.1007/s11115-014-0289-4
   Google Scholar
• Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary Educational Psychology, 25(1), 54–67. https://doi.org/10.1006/ceps.1999.1020
   PubMed Web of Science ®Google Scholar
• Simons, T., & Enz, C. (2007). Motivating hotel employees. The Cornell Hotel and Restaurant Administration Quarterly, 36(1), 20–27.
   Google Scholar
• Tsaur, S.-H., & Lin, Y.-C. (2004). Promoting service quality in tourist hotels: The role of HRM practices and service behavior. Tourism Management, 25(4), 471–481. https://doi.org/10.1016/S0261-5177(03)00117-1
   Web of Science ®Google Scholar
• Üngüren, E., Cengiz, F., & Algür, S. (2009). Determining the relationship between job satisfaction and organization conflict: A research undertaking in hospitality establishments. Elektronik Sosyal Bilimler Dergisi, 8(27), 36–56.
   Google Scholar
• Welman, J. C., & Kruger, S. J. (2001). Research methodology for business administrative sciences. Cape Town: Oxford University Press.
   Google Scholar
• Wiese, M., & Coetzee, R. (2013). The importance of non-financial motivators: A demographic study. Southern African Business Review, 17(1), 1–56.
   Google Scholar