References
- Bell, D. (2007). The hospitable city: Social relations in commercial spaces. Progress in Human Geography, 31(1), 7–22. https://doi.org/10.1177/0309132507073526
- Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3, 77–101. https://doi.org/10.1191/1478088706qp063oa
- Brotherton, B. (1999). Towards a definitive view of the nature of hospitality and hospitality management. International Journal of Contemporary Hospitality Management, 11(4), 165–173. https://doi.org/10.1108/09596119910263568
- Bryman, A. & Bell, E. (2011). Business Research Methods. Oxford: Oxford University Press.
- Carlzon, J. (1987). Moments of truth. London: Harper.
- De la Mar, L. (2019). Het geheim van gastvrijheid (The Secret of Hospitality). Zelhem: het Boekenschap.
- Derrida, J. (2005). The principle of hospitality. Parallax, 11(1), 6–9. https://doi.org/10.1080/1353464052000321056
- Gelter, H. (2013). Theoretical reflection on the concept of hostmanship in the light of two emerging tourism regions. Luleå University of Technology. Articles Series: Public Private Partnership in Barents Tourism (BART). Rovaniemi: Lapland Institute for Tourism and Education.
- Golubovskaya, M., Robinson, R. N. S., & Solnet, D. (2017). The meaning of hospitality: do employees understand? International Journal of Contemporary Hospitality Management, 29(5), 1282–1304. https://doi.org/10.1108/IJCHM-11–2015–0667 doi: 10.1108/IJCHM-11-2015-0667
- Grönroos, C. (2011). Value co-creation in a service logic: a critical analysis. Marketing Theory, 11(3), 279–301. https://doi.org/10.1177/1470593111408177
- Gummesson, E. (2003). All research is interpretive! Journal of Business & Industrial Marketing, 18(6/7), 482–492. https://doi.org/10.1108/08858620310492365
- Gunnarsson, J. & Blohm, O. (2008). Hostmanship: The art of making people feel welcome. Stockholm: Dialogos Förlag.
- Hemmington, N. (2007). From services to experiences: Understanding an defining the hospitality business. The Service Industries Journal, 27(6), 747–755. https://doi.org/10.1080/02642060701453221
- King, C. A. (1995). What is hospitality? International Journal of Hospitality Management, 14(3–4), 219–234. https://doi.org/10.1016/0278–4319(95)00045–3
- Lashley, C. (2000). Towards a theoretical understanding. In C. Lashley & A. Morrison (Eds), In Search of Hospitality: Theoretical Perspectives and Debates, (pp. 1–17). Oxford: Butterworth-Heinemann.
- Laverty, S. M. (2003). Hermeneutic phenomenology and phenomenology: A comparison of historical and methodological considerations. International Journal of Qualitative Methods, 2(3), 21–35. https://doi.org/10.1177/160940690300200303
- Lugosi, P., Lynch, P., & Morrison, A. (2009). Critical hospitality management research. The Service Industries Journal, 29(10), 1465–1478. https://doi.org/10.1080/02642060903038879
- Nailon, P. (1982). Theory in hospitality management. International Journal of Hospitality Management, 1(3), 135–143. https://doi.org/10.1016/0278-4319(82)90002–0 doi: 10.1016/0278-4319(82)90002-0
- Nouwen, H. J. M. (1975). Reaching out: The three movements of the spiritual life. Garden City: Doubleday.
- O’Gorman, K. D. (2007). The hospitality phenomenon: Philosophical enlightenment. International Journal of Culture, Tourism and Hospitality Research, 1(3), 189–202. https://doi.org/10.1108/17506180710817729
- Ottenbacher, M., Harrington, R. & Parsa, H. G. (2009). Defining the hospitality discipline: a discussion of pedagogical and research implications. Journal of Hospitality & Tourism Research, 33(3), 263–283. https://doi.org/10.1177/1096348009338675
- Pernecky, T., & Jamal, T. (2010). (Hermeneutic) phenomenology in tourism studies. Annals of Tourism Research, 37(4), 1055–1075. https://doi.org/10.1016/j.annals.2010.04.002
- Pine, B. J. & Gilmore, J. H. (1999). The Experience Economy. Boston: Harvard Business School Press
- Risdon, C. (2013). Touchpoints Explained. Hostmanship NL, Course tools. http://www.adaptivepath.com/ideas/un-sucking-the-touchpoint
- Schmitt, B. H. (2003). Customer Experience Management. Hoboken: John Wiley & Sons, Inc.
- Telfer, E. (2000). The Philosophy of Hospitableness. In C. Lashley & A. Morrison (Eds), In Search of Hospitality: Theoretical Perspectives and Debates, (pp. 38–55). Oxford: Butterworth-Heinemann.
- Yin, R. K. (2009). Case study research: Design and methods. Thousand Oaks: Sage.