845
Views
0
CrossRef citations to date
0
Altmetric
Research Article

How Work Culture Contributes to Client Harm in Social Care: An Analysis of Reports from the Client Safety Reporting System in Finland

ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon & ORCID Icon show all

References

  • Act on the Secondary Use of Health and Social Data. (552/2019). The Ministry of Social Affairs and Health, Finland. Retrieved 2, 2023.
  • Ambrose-Miller, W., & Ashcroft, R. (2016). Challenges faced by social workers as members of interprofessional collaborative health care teams. Health & Social Work, 41(2), 101–109. https://doi.org/10.1093/hsw/hlw006
  • André, B., Sjøvold, E., Rannestad, T., & Ringdal, G. I. (2014). The impact of work culture on the quality of care in nursing homes - a review study. Scandinavian Journal of Caring Sciences, 28(3), 449–457. https://doi.org/10.1111/scs.12086
  • Antonopoulou, P., Killian, M., & Forrester, D. (2017). Levels of stress and anxiety in child and family social work: Workers’ perceptions of organisational structure, professional support and workplace opportunities in children’s services in the UK. Children and Youth Services Review, 76, 42–50. https://doi.org/10.1016/j.childyouth.2017.02.028
  • Awanic. (2022). Products and services. https://awanic.fi/eng/products-and-services/#haipro.
  • Bengtsson, M. (2016). How to plan and perform a qualitative study using content analysis. NursingPlus Open, 2, 8–14. https://doi.org/10.1016/j.npls.2016.01.001
  • Braithwaite, J., Herkes, J., Ludlow, K., Testa, L., & Lamprell, G. (2017). Association between organisational and workplace cultures, and patient outcomes: Systematic review. British Medical Journal Open, 7(11), e017708–e017708. https://doi.org/10.1136/bmjopen-2017-017708
  • Glisson, C. (2007). Assessing and changing organizational culture and climate for effective services. Research on Social Work Practice, 17(6), 736–747. https://doi.org/10.1177/1049731507301659
  • Glisson, C. (2015). The role of organizational culture and climate in innovation and Effectiveness. Human Service Organizations, Management, Leadership & Governance, 39(4), 245–250. https://doi.org/10.1080/23303131.2015.1087770
  • Goering, E. S. (2018). The impact of organizational culture and climate on outcomes in child welfare: A modified systematic review. Administration in Social Work, 42(1), 68–85. https://doi.org/10.1080/23303131.2017.1360814
  • Jones, A., & Kelly, D. (2014). Whistle‐blowing and workplace culture in older peoples’ care: Qualitative insights from the healthcare and social care workforce. Sociology of Health & Illness, 36(7), 986–1002. https://doi.org/10.1111/1467-9566.12137
  • Koskiniemi, S., Syyrilä, T., Mäntymaa, M., Ranta, J., Säilä, M., Vehviläinen-Julkunen, K., Pehkonen, A., & Härkänen, M. (2023). Observed risks on client safety in social services by social care professionals – trend analysis for the period 2016–2020. In press.
  • Liukka, M., Hupli, M., & Turunen, H. (2019). Problems with incident reporting: Reports lead rarely to recommendations. Journal of Clinical Nursing, 28(9–10), 1607–1613. https://doi.org/10.1111/jocn.14765
  • Ma, Y., & Beaton, E. E. (2023). Programming change among nonprofit human service organizations during the COVID-19 pandemic. Human Service Organizations, Management, Leadership & Governance, 1–20. https://doi.org/10.1080/23303131.2023.2228854
  • Macrae, C. (2016). The problem with incident reporting. BMJ Quality & Safety, 25(2), 71–75. https://doi.org/10.1136/bmjqs-2015-004732
  • The Ministry of Social Affairs and Health. (2022). The client and patient safety strategy and implementation plan 2022–2026. Publications of the Ministry of Social Affairs and Health 2022: 2. Retrieved from http://urn.fi/URN:ISBN:978-952-00-8464-6.
  • Ruch, G., Lees, A., & Prichard, J. (2014). Getting beneath the surface: Scapegoating and the systems approach in a post-Munro world. Journal of Social Work Practice, 28(3), 313–327. https://doi.org/10.1080/02650533.2014.925864
  • Schein, E. (1984). Coming to a new awareness of organizational culture. Sloan Management Review, 25(2), 3–16. Retrieved from. https://becomingaleaderblog.files.wordpress.com/2015/11/coming-to-a-new-awareness-of-organizational-culture-schein-1984.pdf
  • Sicora, A. (2017). Reflective practice, risk and mistakes in social work. Journal of Social Work Practice, 31(4), 491–502. https://doi.org/10.1080/02650533.2017.1394823
  • Sicora, A. (2018). Learning from mistakes in social work. European Journal of Social Work, 21(5), 684–696. https://doi.org/10.1080/13691457.2017.1320980
  • Sicora, A., Lu, W., & Lei, J. (2021). Exploring mistakes and errors of professional judgement in social work in China and Italy: The impact of culture, organization and education. Journal of Social Work, 21(5), 1065–1083. https://doi.org/10.1177/1468017320919879
  • Social Welfare Act. (1301/2014). Ministry of Social Affairs and Health, Finland. Retrieved 2, 2023.https://finlex.fi/en/laki/kaannokset/1982/en19820710_20140491.pdf
  • Stevens, M., Manthorpe, J., & Martineau, S. (2021). What motivates and discourages social workers from working as approved mental health professionals? Evidence about job resources and demands of the approved mental health professional role. Journal of Social Work, 21(3), 595–617. https://doi.org/10.1177/1468017319883546
  • Thygesen, L. C., & Ersbøll, A. K. (2014). When the entire population is the sample: Strengths and limitations in register-based epidemiology. European Journal of Epidemiology, 29(8), 551–558. https://doi.org/10.1007/s10654-013-9873-0