5,746
Views
9
CrossRef citations to date
0
Altmetric
MECHANICAL ENGINEERING

Critical success factors of total quality management in autonomous driving business models

ORCID Icon & | (Reviewing editor:)
Article: 1767018 | Received 26 Nov 2019, Accepted 01 May 2020, Published online: 21 May 2020

References

  • Aarikka-Stenroos, L., & Ritala, P. (2017). Network management in the era of ecosystems: Systematic review and management framework. Industrial Marketing Management, 67(Jg., S), 23–27. https://doi.org/10.1016/j.indmarman.2017.08.010
  • Adner, R. (2006). Match your innovation strategy to your innovation ecosystem. Harvard Business Review, 84(Jg., Nr. 4, S), 98.
  • Adner, R. (2017). Ecosystem as structure: An actionable construct for strategy. Journal of Management, 43(1), 39–58. https://doi.org/10.1177/0149206316678451
  • Agus, A. and Hassen, Z. (2000). Exploring the relationship between the length of total quality management adoption and financial performance: An empirical study in Malaysia. International Journal of Management, 17(Jg., Nr. 3, S), 323.
  • Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23–56. https://doi.org/10.1111/j.1540-5915.1996.tb00842.x
  • Anderson, J., Rungtusanatham, C., Manus, S., & Roger, G. (1994). A theory of quality management underlying the Deming management method. Academy of Management Review, 19(3), 472–509. https://doi.org/10.5465/amr.1994.9412271808
  • Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal, 29(1), 184–213. https://doi.org/10.1108/TQM-01-2016-0003
  • Arumugam, V. C., Mojtahedzadeh, R., & Malarvizhi, C. A. Critical success factors of total quality management and their impact on performance of Iranian Automotive Industry. In: International conference on innovation, management and service. 2011, Sigapore, 312–316.
  • Baidoun, S. (2003). An empirical study of critical factors of TQM in Palestinian organizations. Logistics Information Management, 16(2), 156–171. https://doi.org/10.1108/09576050310467296
  • Berger, R. (2016a). Digital factories: The renaissance of the U.S. automotive industry. Roland Berger.
  • Berger, R. (2016b). Mastering the Industrial Internet of Things (IIoT): IIoT offers major opportunities for industrial companies, but only if you handle them right. Roland Berger.
  • Berger, R. (2018). Plattformökonomie im Maschinenbau: Herausforderungen- Chancen – Handlungsoptionen. Roland Berger.
  • Black, S., & Porter, A. (1996). Identification of the critical factors of TQM. Decision Sciences, 27(1), 1–21. https://doi.org/10.1111/j.1540-5915.1996.tb00841.x
  • Ceccagnoli, M., Graham, S. J. H., Higgins, M. J., & Lee, J. (2010). Productivity and the role of complementary assets in firms’ demand for technology innovations. Industrial and Corporate Change, 19(3), 839–869. https://doi.org/10.1093/icc/dtq033
  • Ciborra, C. U. (1996). The platform organization: Recombining strategies, structures, and surprises. Organization Science, 7(2), 103–118. https://doi.org/10.1287/orsc.7.2.103
  • Das, A., Paul, H., & Swierczek, F. W. (2008). Developing and validating total quality management (TQM) constructs in the context of Thailand’s manufacturing industry. Benchmarking: An International Journal, 15(1), 52–72. https://doi.org/10.1108/14635770810854344
  • Datta, S. K., Haerri, J., Bonnet, C., & Ferreira Da Costa, R. (2017). Vehicles as connected resources: Opportunities and challenges for the future. IEEE Vehicular Technology Magazine, 12(2), 26–35. https://doi.org/10.1109/MVT.2017.2670859
  • Dean, J. W., Jr, & Bowen, D. E. (1994). Management theory and total quality: Improving research and practice through theory development. Academy of Management Review, 19(3), 392–418. https://doi.org/10.5465/amr.1994.9412271803
  • Deming, W. E. (1986). Out of the Crisis. MIT Press.
  • Fjeldstad, Ø. D., Snow, C. C., Miles, R. E., & Lettl, C. (2012). The architecture of collaboration. Strategic Management Journal, 33(6), 734–750. https://doi.org/10.1002/smj.1968
  • Franceschini, F., Galetto, M., Maisano, D. A., & Mastrogiacomo, L. (2011). ISO/TS 16949: Analysis of the diffusion and current trends. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 225(5), 735–745. https://doi.org/10.1177/2041297510394061
  • González-Benito, J., Martínez-Lorente, A. R., & Dale, B. G. (2003). A study of the purchasing management system with respect to total quality management. Industrial Marketing Management, 32(6), 443–454. https://doi.org/10.1016/S0019-8501(02)00231-6
  • Hietschold, N., Reinhardt, R., & Gurtner, S. (2014). Measuring critical success factors of TQM implementation successfully–a systematic literature review. International Journal of Production Research, 52(21), 6254–6272. https://doi.org/10.1080/00207543.2014.918288
  • Hodgetts, R. M. (1998). Measure of quality and high performance. AMACOM.
  • Iansiti, M., & Levien, R. (2004). Strategy as ecology. Harvard Business Review, 82(3), 68–78, 126.
  • IATF. (2016). Qualitätsmanagementsystem- Standard der Automobilindustrie: Anforderungen an Qualitätsmanagementsystem für die Serien- und Ersatzteilproduktion in der Automobilindustrie, Edited by Verband der Automobilindustrie.
  • Idris, M. A., & Zairi, M. (2006). Sustaining TQM: A synthesis of literature and proposed research framework. Total Quality Management and Business Excellence, 17(9), 1245–1260. https://doi.org/10.1080/14783360600750535
  • Jayaram, J., Ahire, S. L., & Dreyfus, P. (2010). Contingency relationships of firm size, TQM duration, unionization, and industry context on TQM implementation—A focus on total effects. Journal of Operations Management, 28(4), 345–356. https://doi.org/10.1016/j.jom.2009.11.009
  • Kaiser, R. (2014). Qualitative Experteninterviews: Konzeptionelle Grundlagen und praktische Durchführung. Springer-Verlag.
  • KAruppusami, G., & Gandhinathan, R. Pareto analysis of critical success factors of total quality management. The TQM magazine, 2006.
  • Katz, M. L., & Shapiro, C. (1985). Network externalities, competition, and compatibility. The American Economic Review, 75(Jg., Nr. 3, S), 424–440. http://www.jstor.org/stable/1814809
  • Kumar, V., Choisne, F., de Grosbois, D., & Kumar, U. (2009). Impact of TQM on company’s performance. International Journal of Quality & Reliability Management, 26(1), 23–37. https://doi.org/10.1108/02656710910924152
  • Kumar, V., & Sharma, R. R. K. (2014). TQM implementation: Relating critical success factor to strategy of the firm. California Business Review, 2(1), 19–24. https://doi.org/10.18374/CBR-2-1.3
  • Kutlu, A. C., & Kadaifci, C. (2014). Analyzing critical success factors of total quality management by using fuzzy cognitive mapping. Journal of Enterprise Information Management, 27(5), 561–575. https://doi.org/10.1108/JEIM-06-2012-0032
  • Lima, A.,Rocha, F., Völp, M., and Verssimo, P. (2016). Towards safe and secure autonomous and cooperative vehicle ecosystems. In: Proceedings of the 2nd ACM Workshop on Cyber-Physical Systems Security and Privacy. 2016. 59–70.
  • Mandava, T., & Bach, C. (2015). Total quality management and its contributing factors in organizations. Total Quality Management, 2(Jg., Nr. 12, S), 3504–3510.
  • Matthaeia, R., et al. Autonomous Driving: Technical, Legal and Social Aspects. 2015.
  • Mcintyre, D. P., & Srinivasan, A. (2017). SRINIVASAN, Arati. Networks, platforms, and strategy: Emerging views and next steps. Strategic Management Journal, 38(1), 141–160. https://doi.org/10.1002/smj.2596
  • Mehra, S., Hoffman, J. M., & Sirias, D. (2001). TQM as a management strategy for the next millennia. International Journal of Operations & Production Management, 21(5/6), 855–876. https://doi.org/10.1108/01443570110390534
  • Mellahi, K., & Eyuboglu, F. (2001). Critical factors for successful total quality management implementation in Turkey: Evidence from the banking sector. Total Quality Management, 12(6), 745–756. https://doi.org/10.1080/09544120120075352
  • Mensah, J. O., Copuroglu, G., & Fening, F. A. (2012). Total quality management in Ghana: Critical success factors and model for implementation of a quality revolution. Journal of African Business, 13(2), 123–133. https://doi.org/10.1080/15228916.2012.693444
  • Mojtahedzadeh, R., & Arumugam, V. C. (2011). Determinants of TQM in the Iranian automotive industry: A theoretical approach. International Journal for Quality Research, (5. Jg., Nr. 1, S), 21–32.
  • Motwani, J. (2001). Critical factors and performance measures of TQM. The TQM magazine.
  • Mustafa, E., & Bon, A. T. (2012). Role of top management leadership and commitment in total quality management in service organization in Malaysia: A review and conceptual framework. Elixir Human Resource Management, 51(Jg., S), 11029–11033.
  • Nalebuff, B., & Brandenburger, A. (1996). Coopetition—kooperativ konkurrieren. Mit der Spieltheorie zum Unternehmenserfolg. In Das Summa Summarum des Management (pp. 217–230). Gabler.
  • Niu, R. H., & Fan, Y. (2015). An in-depth investigation on quality management practices in China. International Journal of Quality & Reliability Management, 32(7), 736–753. https://doi.org/10.1108/IJQRM-10-2013-0175
  • Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15–37. https://doi.org/10.1002/smj.4250160105
  • Presser, S., & Blair, J. (1994). Survey pretesting: Do different methods produce different results? Sociological Methodology, 24(S), 73–104. https://doi.org/10.2307/270979
  • Rao, S. S., Solis, L. E., & Raghunathan, T. S. (1999). A framework for international quality management research: Development and validation of a measurement instrument. Total Quality Management, 10(7), 1047–1075. https://doi.org/10.1080/0954412997226
  • Rexroth. (2016). Rexroth: Connected Automation: Showcase Manufacturing i4.0.
  • Rothlauf, J. (2014). Total quality management in Theorie und Praxis: Zum ganzheitlichen Unternehmensverständnis. Walter de Gruyter.
  • Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393–409. https://doi.org/10.1016/S0272-6963(98)00046-1
  • Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810–829. https://doi.org/10.1111/j.1540-5915.1989.tb01421.x
  • Seetharaman, A., Sreenivasan, J., & Boon, L. P. (2006). Critical success factors of total quality management. Quality and Quantity, 40(5), 675–695. https://doi.org/10.1007/s11135-005-1097-2
  • Sen, B. A., & Taylor, R. (2007). Determining the information needs of small and medium-sized enterprises: A critical success factor analysis. Information Research, 12(Jg., Nr. 4, S), 12–14.
  • Simonin, B. L. (1999). Ambiguity and the process of knowledge transfer in strategic alliances. Strategic Management Journal, 20(7), 595–623. https://doi.org/10.1002/(SICI)1097-0266(199907)20:7<595::AID-SMJ47>3.0.CO;2-5
  • Sinha, N., Garg, A. K., & Dhall, N. (2016). Effect of TQM principles on performance of Indian SMEs: The case of automotive supply chain. The TQM Journal, 28(3), 338–359. https://doi.org/10.1108/TQM-10-2014-0086
  • Smith, B. W. (2013). Summary of levels of driving automation for on-road vehicles. Center for Internet and Society, Stanford Law School, 1. http://cyberlaw.stanford.edu/loda
  • Snell, S. A., & Dean, J. W., Jr. (1992). Integrated manufacturing and human resource management: A human capital perspective. Academy of Management Journal, 35(Jg., Nr. 3, S), 467–504. https://doi.org/10.5465/256484
  • Soltani, E., Lai, P.-C., & Gharneh, N. S. (2005). Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management. Total Quality Management and Business Excellence, 16(8–9), 1009–1021. https://doi.org/10.1080/14783360500163201
  • Talib, F., & Rahman, Z. (2010). Critical success factors of TQM in service organizations: A proposed model. Services Marketing Quarterly, 31(3), 363–380. https://doi.org/10.1080/15332969.2010.486700
  • Thorsten. (2016) . Integration of Industrie 4.0 in the Bosch Production System. Robert Bosch GmbH.
  • Tomczak, T. (1992). Forschungsmethoden in der Marketingwissenschaft. Ein Plädoyer für den qualitativen Forschungsansatz. Marketing ZfP, 14(2), 77–87. https://doi.org/10.15358/0344-1369-1992-2-77
  • Tsang, J. H. Y., & Antony, J. (2001). Total quality management in UK service organisations: Some key findings from a survey. Managing Service Quality: An International Journal,11(2), 132–141. https://doi.org/10.1108/09604520110387293
  • VDA2.. (2012) . Qualitätsmanagement in der Automobilindustrie- Sicherung der Qualität von Lieferungen: Produktionsprozess- und Produktfreigabe (PPF). Verband der Automobilindustrie.
  • VDA6.1.. (2016) . Qualitätsmanagement in der Automobilindustrie: QM- Systemaudit Serienproduktion. Verband der Automobilindustrie.
  • VDA6.3.. (2016) . Quality Management in der Automotive Industry- Process Audit: Product Development process/Serial Production, Service Development Process/Providing the Service. Verband der Automobilindustrie.
  • VDA6.7.. (2012) . Qualitätsmanagement in der Automobilindustrie- Prozessaudit- Produktionsmittel: Produkrealisierungsprozess/Einzelproduktion. Verband der Automobilindustrie.
  • VDAB. (2011) . Das gemeinsame Qualitätsmanagement in der Lieferkette, Produktentstehung: Prozessbeschreibung Besondere Merkmale (BM). Verband der Automobilindustrie.
  • VDAJ. (2009) . Joint Quality Management in the Supply Chain, Quality assurance during the product life cycle: Standardized process for handling customers´ complaints. Verband der Automobilindustrie.
  • VDAR. (2009) . Das gemeinsame Qualitätsmanagement in der Lieferkette, Produktentstehung: Reifegradabsichereung für Neuteile. Verband der Automobilindustrie.
  • VDAS. (2009) . Das gemeinsame Qualitätsmanagement in der Lieferkette, Vermarktung und Kunde: Schadteilanalyse Feld. Verband der Automobilindustrie.
  • VDASi. (2010) . Qualitätsmanagement in der Automobilindustrie, Sicherung der Qualität in der Prozesslandkarte: Allgemeines, Risikoanalysen, Methoden, Vorgehensmodelle. Verband der Automobilindustrie.
  • VDAZ. (2016) . Qualitätsmanagement in der Automobilindustrie, Zuverlässigkeitssicherung bei Automobilherstellern und Lieferanten: Zuverlässigkeits-Methoden und- Hilfsmittel. Verband der Automobilindustrie.
  • Wareham, J., Fox, P. B., & Cano Giner, J. L. (2014). Technology ecosystem governance. Organization Science, 25(4), 1195–1215. https://doi.org/10.1287/orsc.2014.0895
  • Yusof, S. M., & Aspinwall, E. M. (2000). Critical success factors in small and medium enterprises: Survey results. Total Quality Management, 11(4–6), 448–462. https://doi.org/10.1080/09544120050007760
  • Zhang, Z., Waszink, A. B., & Wijngaard, J. (2000). An instrument for measuring TQM implementation for Chinese manufacturing companies. International Journal of Quality & Reliability Management, 17(7), 730–755. https://doi.org/10.1108/02656710010315247
  • Zineldin, M., & Jonsson, P. (2000). An examination of the main factors affecting trust/commitment in supplier‐dealer relationships: An empirical study of the Swedish wood industry. The TQM magazine.