References
- Allen, C. T., Machleit, K. A., & Kleine, S. S. (1992). A comparison of attitudes and emotions as a predictor of behavior at diverse levels of behavioral experience. Journal of Consumer Research, 18, 493–504. doi:10.1086/209276
- Andreu, L., Bigne, E., Chumpitaz, R., & Swaen, V. (2006). How does the perceived retail environment influence consumers’ emotional experience? Evidence from two retail settings. International Review Retail Distribution and Consumer Research, 16(5), 559–578. doi:10.1080/09593960600980097
- Areni, C. S., & Kim, D. (1994). The influence of in-store lighting on consumer’s examination of merchandise in a wine store. International Journal of Research in Marketing, 11(2), 117–125. doi:10.1016/0167-8116(94)90023-X
- Arnold, M. J., & Reynolds, K. F. (2003). Hedonic shopping motivations. Journal of Retailing, 79(2), 77–95. doi:10.1016/S0022-4359(03)00007-1
- Babin, B. J., & Attaway, J. S. (2000). Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business Research, 49, 91–99. doi:10.1016/S0148-2963(99)00011-9
- Babin, B. J., & Darden, W. R. (1995). Consumer self-regulation in a retail environment. Journal of Retailing, 71(1), 47–70. doi:10.1016/0022-4359(95)90012-8
- Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: Meaning hedonic and utilitarian shopping value. Journal of Consumer Research, 20, 644–656. doi:10.1086/209376
- Babin, B. J., Griffin, M., Borges, A., & Boles, J. S. (2013). Negative emotions, value, and relationships: Differences between women and men. Journal of Retailing and Consumer Services, 20(5), 471–478. doi:10.1016/j.jretconser.2013.04.007
- Babin, B. J., Hardesty, D. A., & Suter, T. (2003). Color and shopping intentions: The intervening effect of price fairness and perceived affect. Journal of Business Research, 56(7), 541–551. doi:10.1016/S0148-2963(01)00246-6
- Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of Academy of Marketing Science, 27, 184–206. doi:10.1177/0092070399272005
- Baker, J. (1992). An experimental approach to making retail store environment decisions. Journal of Retailing, 68, 445–460.
- Baker, J., & Cameron, M. (1996). The effects of the service environment on affect and consumer perceptions of waiting time: An integrative review and research propositions. Journal of the Academy of Marketing Sciences, 24(4), 338–349. doi:10.1177/0092070396244005
- Baker, J., Grewal, D., & Parasuraman, A. (1994). The influence of environment on quality inferences and store image. Journal Academic Marker Sciences, 22(2), 328–339. doi:10.1177/0092070394224002
- Baker, J., Grewal, D., Voss, G., & Parasuraman, A. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of Marketing, 66(2), 120–141. doi:10.1509/jmkg.66.2.120.18470
- Baker, J., Levy, Y., & Grewal, D. (1992). An environmental approach to making retail store environment decisions. Journal of Retailing, 64(4), 445–460.
- Ballantine, P. W., Jack, R., & Parsons, A. G. (2010). Atmospheric cues and their effect on the hedonic retail experience. International Journal of Retail and Distribution Management, 38(8), 641–653. doi:10.1108/09590551011057453
- Baltas, G., Argouslidis, P. C., & Skarmeasb, D. (2010). The role of customer factors in multiple store patronage: A cost-benefit approach. Journal of Retailing, 86(1), 37–50.
- Barsky, J., & Nash, L. (2002). Evoking emotions: Affective keys to hotel loyalty. Cornell Hotel and Restaurant Administration Quarterly, 43(1), 39–46. doi:10.1016/S0010-8804(02)80007-6
- Beverland, M., Lim, E. C., Morrison, M., & Terziovski, M. (2006). In-store music and consumer brand relationship: Relational transformation following experiences of (mis) fit. Journal of Business Research, 59, 982–989. doi:10.1016/j.jbusres.2006.07.001
- Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Service Marketing, 57–71. doi:10.2307/1252042
- Bradley, G. T., & LaFleur, E. K. (2016). Toward the development of hedonic-utilitarian measures of retail service. Journal of Retailing and Consumer Services, 32, 60–66. doi:10.1016/j.jretconser.2016.06.001
- Chebat, J. C., & Michon, R. (2003). Impact of ambient odor on mall shoppers’ emotions, cognition, and spending: A test of competitive causal theories. Journal of Business Research, 56, 529–539. doi:10.1016/S0148-2963(01)00247-8
- Dasu, S., & Chase, R. B. (2010). Designing the soft side of customer service. MIT Sloan Management Review, 52(1), 33–39.
- Dawson, S., Bloch, P. H., & Ridgway, N. M. (1990). Shopping motives, emotional states, and retail outcomes. Journal of Retailing, 66, 408–427.
- Donovan, R., & Rossiter, J. (1982). Store atmosphere: An environmental psychology approach. Journal of Retailing, 58(1), 34–57.
- Donovan, R. J., Rossiter, J. R., Marcoolyn, G., & Nesdale, A. (1994). Store atmosphere and purchasing behavior. Journal of Retailing, 70(3), 283–294. doi:10.1016/0022-4359(94)90037-X
- Edell, J. A., & Bruke, M. C. (1987). The power of feeling in understanding advertising effects. Journal of Consumer Research, 14(December), 421–433. doi:10.1086/209124
- El Hedhli, K., Zourrig, H., & Chebat, J.-C. (2016). Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper’s gender and self-congruity. Journal of Retailing and Consumer Services, 31, 1–13. doi:10.1016/j.jretconser.2016.03.002
- Ellen, P. S., & Bone, P. F. (1998). Does it matter if it smells? Olfactory stimuli as advertising executional cues. Journal of Advertising, 27(4), 29–39. doi:10.1080/00913367.1998.10673567
- Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1995). Consumer Behavior. Fort Worth: Dryden Press, TX.
- Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2001). Atmospheric qualities of online retailing: A conceptual model and implications. Journal of Business Research, 54(2), 177–184. doi:10.1016/S0148-2963(99)00087-9
- Flynn, B. B. (1990). Empirical research methods in operations management. Journal of Operations Management, 9(2), 250–284. doi:10.1016/0272-6963(90)90098-X
- Frank, R. E., & Massey, W. F. (1970). Shelf position and space effects on sales. Journal of Marketing Research, 7, 59–66. doi:10.2307/3149508
- Garaus, M., & Wanger, U. (2016). Retail shopper confusion: Conceptualization, scale development, and consequences. Journal of Business Research, 69(9), 3459–3467. doi:10.1016/j.jbusres.2016.01.040
- Garlin, F. V., & Owen, K. (2006). Setting the tone with the tune: A meta-analysis review of the effects of background music in retail settings. Journal of Business Research, 59, 755–764. doi:10.1016/j.jbusres.2006.01.013
- Gaur, S. S., Herjanto, H., & Makkar, M. (2014). Review of emotions research in marketing 2001-2013. Journal of Retailing and Consumer Services, 21(6), 917–923. doi:10.1016/j.jretconser.2014.08.009
- Griffin, M., Babin, B., & Modianos, D. (2000). Shopping values of Russian consumers: The impact of habituation in a developing economy. Journal of Retailing, 76(1), 33–52. doi:10.1016/S0022-4359(99)00025-1
- Haas, A., & Kenning, P. (2014). Utilitarian and hedonic motivators of shoppers’ decision to consult with salespeople. Journal of Retailing, 62(2), 241–428. doi:10.1016/j.jretai.2014.05.003
- Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis. Upper Saddle River: Prentice-Hall.
- Havlena, W. J., & Holbrook, M. B. (1986). The varieties of consumption experience: Comparing two typologies of emotion in consumer behavior. Journal of Consumer Research, 13, 394–404. doi:10.1086/jcr.1986.13.issue-3
- Heung, V. C. S., & Gu, T. (2012). Influence of restaurant atmospheric on patron satisfaction and behavioral intentions. International Journal of Hospitality Management, 31, 1167–1177. doi:10.1016/j.ijhm.2012.02.004
- Hightower, R., Brady, M. K., & Baker, T. L. (2002). Investigating the role of the physical environment in hedonic service consumption: An exploratory study of sporting events. Journal of Business Research, 55(9), 697–707. doi:10.1016/S0148-2963(00)00211-3
- Hirschman, E., & Holbrook, M. (1982). Hedonic consumption: Emerging concepts, methods and propositions. Journal of Marketing, 46(3), 92–101. doi:10.2307/1251707
- Holbrook, M. B., & Batra, R. (1987). Assessing the role of emotions as mediator of consumer responses to advertising. Journal of Consumer Research, 14, 404–420. doi:10.1086/209123
- Huang, M. H. (2001). The theory of emotions in marketing. Journal of Business and Psychology, 16(2), 239–247. doi:10.1023/A:1011109200392
- Jackson, V., Stoel, L., & Brantley, A. (2011). Mall attributes and shopping value: Differences by gender and generational cohort. Journal of Retailing and Consumer Services, 18, 1-9.
- Jani, D., & Han, H. (2015). Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors. International Journal of Hospitality Management, 44, 48–57. doi:10.1016/j.ijhm.2014.10.006
- Jones, M. A., Reynolds, K. E., & Arnold, M. J. (2006). Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes. Journal of Business Research, 59(9), 974–981. doi:10.1016/j.jbusres.2006.03.006
- Kaltcheva, V., & Weitz, B. (2006). When should a retailer create an exciting store environment?. Journal of Marketing, 70(1), 107–118. doi:10.1509/jmkg.2006.70.1.107
- Kang, J., & Park-Poaps, H. (2010). Hedonic and utilitarian shopping motivations of fashion leadership. Journal of Fashion Marketing and Management, 14(2), 312–328. doi:10.1108/13612021011046138
- Kim, S., Park, G., Lee, Y., & Choi, S. (2016). Customer emotions and their triggers in luxury retail: Understanding the effects of customers emotions before and after entering a luxury shop. Journal of Business Research, 69, 5809–5818. doi:10.1016/j.jbusres.2016.04.178
- Kim, W. G., & Moon, Y. J. (2009). Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type. International Journal of Hospitality Management, 28(1), 144–156. doi:10.1016/j.ijhm.2008.06.010
- Koelemeijer, K., & Oppewal, H. (1999). Assessing the effect of assortment and ambiance: A choice experimental approach. Journal of Retailing, 75(3), 319–345. doi:10.1016/S0022-4359(99)00011-1
- Kotler, P. (1973). Atmospherics as a marketing tool. Journal of Marketing, 49, 48–64.
- Kotler, P. (1974). Atmospherics as a marketing tool. Journal of Retailing, 49(4), 48–64.
- Kotzan, J. A., & Evanson, R. V. (1969). Responsiveness of drug store sales to shelf space allocation. Journal of Marketing Research, 6, 465–469. doi:10.2307/3150084
- Kumar, A., & Kim, Y.-K. (2014). The store-as-brand strategy: The effect of store environment on customer responses. Journal of Retailing and Consumer Services, 21, 685–695. doi:10.1016/j.jretconser.2014.04.008
- Lazarus, R. S. (1991). Emotion and adaptation. New York, NY: Oxford University Press.
- Leenders, M. A., Smidts, A., & El Haji, A. (2016). Ambient as a mood inducer in supermarkets: The role of scent intensity and time-pressure of shoppers. Journal of Retailing and Consumer Services. doi:10.1016/j.jretconser.2016.05.007
- Leszczyc, P. T. L. P., & Sinha, A. (2000). Consumer store choice dynamics: An analysis of the competitive market structure for grocery stores. Journal of Retailing, 76(3), 323–345. doi:10.1016/S0022-4359(00)00033-6
- Lewison, D. M. (1997). Retailing, (6th ed). Upper Saddle River, NJ: Prentice Hall.
- Lim, C., Kim, Y., & Park, S. (2007). Consumer perceptions toward retail attributes of value retailers: Functions of gender and repatronage intentions. Journal of Customer Behaviour, 6, 269–282.
- Lin, J. S. C., & Liang, H. Y. (2011). The influence of service environment on customer emotion and service outcomes. Management Service Quality International Journal, 21(4), 350–372. doi:10.1108/09604521111146243
- Loewenstein, G. (1987). Anticipation and the valuation of delayed consumption. Economics Journal, 97(1), 666–684. doi:10.2307/2232929
- Loureiro, S. M. C., & Roschk, H. (2014). Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment. Journal of Retailing and Consumer Services, 21(2), 211–219. doi:10.1016/j.jretconser.2013.09.001
- Machleit, K., Eroglu, S., & Mantel, S. (2000). Perceived retail crowding and shopping satisfaction: What modifies this relationship. Journal of Consumer Psychology, 9, 1. doi:10.1207/s15327663jcp0901_3
- Mattila, A. S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77, 273–289. doi:10.1016/S0022-4359(01)00042-2
- Mehrabian, A., & Russell, J. (1974). An Approach to Environmental Psychology. Cambridge, MA: MIT Press.
- Michon, R., Yu, H., Smith, D., & Chebat, J. C. (2007). The shopping experience of female fashion leaders. International Journal of Retail Distribution Management, 36, 488–501.
- Morin, M., & Chebat, J. C. (2005). Person-place congruency the interactive effects of shopper style and atmospherics on consumer expenditures. Journal of Service Research, 8(2), 181–191. doi:10.1177/1094670505279420
- Morin, S., Dube, L., & Chebat, J. C. (2007). The role of pleasant music in servicescape: A test of the dual model of environmental perception. Journal of Retailing, 83(1), 115–130. doi:10.1016/j.jretai.2006.10.006
- Morinson, M., Gan, S., Dubelaar, C., & Oppewal, H. (2015). In-store music and aroma influences on shopper behavior and satisfaction. Journal of Business Research, 64(6), 558–564. doi:10.1016/j.jbusres.2010.06.006
- Morrin, M., & Ratneshwar, S. (2000). The impact of ambient scent on evaluation, attention, and memory for familiar and unfamiliar brands. Journal of Business Research, 49, 157–165. doi:10.1016/S0148-2963(99)00006-5
- Naumann, E. (1995). Creating customer value: The path to sustainable competitive advantage (pp. 13). Cincinnati, OH: Thomson Executive Press.
- Newman, A., & Patel, D. (2007). The marketing directions of two fashion retailers. European Journal of Marketing, 83(1), 115–130.
- Nunally, J. C., & Bernstein, I. H. (1978). Psychometric theory: McGraw-Hill. Pagani, M., & Mirabello, A. (2011). The influence of personal and social-interactive engagement in the social TV web site. International Journal of Electronic Commerce, 16(2), 41–68.
- Oatley, H. (1992). Best laid schemes: The psychology of emotions. Cambridge UK: Cambridge University Press.
- Oliver, R. L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20, 418–430. doi:10.1086/jcr.1993.20.issue-3
- Podsakoff, P. M., Mackenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879. doi:10.1037/0021-9010.88.5.879
- Raajpoot, N., Sharma, A., & Chebat, J. (2008). The role of gender and work status in shopping center patronage. Journal of Business Research, 61, 825–833.
- Richins, M. L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24, 127–146. doi:10.1086/jcr.1997.24.issue-2
- Russell, J., & Pratt, G. (1980). A description of the affective quality attributed to the environment. Journal of Personality and Social Psychology, 38, 311–322. doi:10.1037/0022-3514.38.2.311
- Russell, J. A. (1979). Affective space is bipolar. Journal of Personality and Social Psychology, 37(3), 345. doi:10.1037/0022-3514.37.3.345
- Russell, J. A., & Snodgrass, J. (1987). Emotion and the environment. In D. Stokols & I. Altman (Eds.), Handbook of environmental psychology (pp. 245–281). New York: John Wiley & Sons.
- Russell, J. A., & Lanius, U. F. (1984). Adaptation level and the affective appraisal of the environment. Journal of Environmental Psychology, 4(2), 119–135. doi:10.1016/S0272-4944(84)80029-8
- Sherman, E., Mathur, A., & Smith, R. (1997). Store environment and consumer purchase behavior: The mediating role of consumer emotions. Psychology and Marketing, 14(4), 361–378. doi:10.1002/(SICI)1520-6793(199707)14:4<361::AID-MAR4>3.0.CO;2-7
- Shiv, B., & Huber, J. (2002). The impact of anticipation satisfaction on consumer choices. Journal of Consumer Research, 27(2), 202–216. doi:10.1086/314320
- Sinah, P. K., & Banerjee, A. (2004). Store choice in an evolving market. International Journal of Retail and Distribution Management, 32(10), 444–482.
- Smith, P. C., & Curnow, R. (1966). “Arousal Hypothesis” and the effects of music on purchasing behavior. Journal of Applied Psychology, 50, 255–256.
- Soesman, A. (2005). De twaalf zintuigen (4th ed.). Zeist: Vrij Geestesleven.
- Spangenberg, E. R., Sprott, D. E., Grohmann, B., & Tracy, D. L. (2006). Gender congruent ambient scent influences on approach and avoidance behavior in a retail store. Journal of Business Research, 59, 1281–1287. doi:10.1016/j.jbusres.2006.08.006
- Summer, T. A., & Hebert, P. R. (2001). Shedding some light on store atmospherics. Influence of illumination on consumer behavior. Journal of Business Research, 54, 145–150. doi:10.1016/S0148-2963(99)00082-X
- Tsaur, S.-H., Luoh, H.-F., & Syue, -S.-S. (2015). Positive emotions and behavioral intentions of customers in full-service restaurants: Does aesthetic labor matter?. International Journal of Hospitality Management, 51, 115–126. doi:10.1016/j.ijhm.2015.08.015
- Turley, L. W., & Milliman, R. E. (2000). Atmospheric effects on shopping behavior: A review of the experimental evidence. Journal of Business Research, 49, 193–211. doi:10.1016/S0148-2963(99)00010-7
- Vonk, R. (2003). Cognitive social psychology. Utrecht: Uitgeverji Lemma BV.
- Wilson, T. D., Lisle, D. J., Kraft, D., & Wetzel, C. G. (1989). Preferences as expectations-driven inferences: Effects of affective expectations on affective experiences. Journal of Personality and Social Psychology, 56(4), 519–530.
- Woodruff, R. B. (1997). Customer value; the next source of competitive advantage. Journal of the Academy of Marketing Sciences, 25(2), 341–352. doi:10.1007/BF02894350