1,950
Views
1
CrossRef citations to date
0
Altmetric
Research Article

Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses

& | (Reviewing editor)
Article: 1603816 | Received 07 Jun 2018, Accepted 03 Apr 2019, Published online: 25 Apr 2019

References

  • Aldrick, J. O., & Rodriguez, H. M. (2012). Building spss graphs to understand data. Thousand Oaks: Sage.
  • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88–14. doi:10.5465/amr.1993.3997508
  • Avey, J. B., Luthans, F., & Youssef, C. M. (2010). The additive value of positive psychological capital in predicting work attitudes and behaviors. Journal of Management, 36(2), 430–452. doi: 10.1177/0149206308329961
  • Belsley, D. A. (1991). A guide to using the collinearity diagnostics. Computer Science in Economics and Management, 4(1), 33–50.
  • Belsley, D. A., Kuh, E., & Welsch, R. E. (1980). Regression diagnostics: Identifying influential data and sources of collinearity. New York: John Wiley.
  • Boon, C., Eckardt, R., Lepak, D. P., & Boselie, P. (2018). Integrating strategic human capital and strategic human resource management. The International Journal of Human Resource Management, 29(1), 34–67. doi:10.1080/09585192.2017.1380063
  • Brotheridge, C. M., & Lee, R. T. (2003). Development and validation of the emotional labor scale. Journal of Occupational and Organizational Psychology, 76(3), 365–379. doi:10.1348/096317903769647229
  • Brown, S. P. (1996). A meta-analysis and review of organizational research on job involvement. Psychology Bulletin, 120(2), 235–255. doi:10.1037/0033-2909.120.2.235
  • Cable, D. M., & DeRue, D. S. (2002). The convergent and discriminant validity of subjective fit perceptions. Journal of Applied Psychology, 87(5), 875–884. doi:10.1037/0021-9010.87.5.875
  • Cable, D. M., & Judge, T. A. (1996). Person-organization fit, job choice decisions, and organization entry. Organizational Behavior & Human Decision Processes, 67(3), 294–311. doi:10.1006/obhd.1996.0081
  • Chi, N. W., Grandey, A. A., Diamond, J. A., & Krimmel, K. R. (2011). What a tip? Service performance as a function of emotional regulation and extraversion. Journal of Applied Psychology, 96(6), 1337–1346. doi:10.1037/a0022884
  • Cho, Y. J., & Song, H. J. (2017). Determinants of turnover intention of social workers: Effects of emotional labor and organizational trust. Public Personnel Management, 46(1), 41–65. doi:10.1177/0091026017696395
  • Chuang, A., Hsu, R. S., Wang, A. C., & Judge, T. A. (2015). Does west "fit" with east? In search of Chinese model of person-environment fit. Academy of Management Journal, 58(2), 480–510. doi:10.5465/amj.2012.1076
  • Chuang, A., Shen, C. T., & Judge, T. A. (2016). Development of a multidimensional instrument of person–Environment fit: The perceived person–Environment fit scale (PPEFS). Applied Psychology: An International Review, 65(1), 66–98. doi:10.1111/apps.12036
  • Comrey, A. L. (1988). Factor analytic methods of scale development in personality and clinical psychology. Journal of Consulting and Clinical Psychology, 56, 754–761. doi:10.1037/0022-006X.56.5.754
  • Diefendorff, J. M., Greguras, G. J., & Fleenor, J. (2014). Perceived emotional demands–Abilities fit. Applied Psychology, 63(3), 1–36.
  • Diefendorff, J. M., Greguras, G. J., & Fleenor, J. (2016). Perceived emotional demands–Abilities fit. Applied Psychology, 65(1), 2–37. doi:10.1111/apps.12034
  • Downes, P. E., Kristof-Brown, A. L., Judge, T. A., & Darnold, T. C. (2017). Motivational mechanisms of self-concordance theory: Goal-specific efficacy and person–Organization fit. Journal of Business and Psychology, 32(2), 197–215. doi:10.1007/s10869-016-9444-y
  • Edwards, J. A., & Billsberry, J. (2010). Testing a multidimensional theory of person–Environment fit. Journal of Managerial, 22, 476–493.
  • Edwards, J. R. (1991). Person–Job fit: A conceptual integration, literature review, and methodological critique. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology (pp. pp. 283–357). Chichester, UK: Wiley.
  • Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39–50. doi:10.1177/002224378101800104
  • Fox, C., Webster, B. D., & Casper, W. (2018). Spirituality, psychological capital and employee performance. An Empirical Examination. Journal of Managerial Issues, 30(2), 194–213.
  • Goštautaitė, B., & Bučiūnienė, I. (2010). Integrating job characteristics model into the person environment fit framework. Economics and Management, 15, 1–7.
  • Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95–110. doi:10.1037/1076-8998.5.1.95
  • Greguras, G. J., Diefendorff, J. M., Carpenter, J., & Troster, C. (2014). Person-environment fit and self-determination theory. In M. Gagne (Ed.), The Oxford handbook of work engagement, motivation, and self-determination theory (1st ed., pp. 143–161). New York: Oxford.
  • Harrison, R. V. (1978). Person-environment fit and job stress. In C. L. Cooper & R. Payne (Eds.), Stress at work (pp. pp. 175–205). New York: Wiley.
  • Herdman, A. O., & Carlson, K. D. (2009). Global perceptions of the fit between person and work environment (P–E fit): Development and initial validation of a new measure. Psychological Reports, 105(3), 1181–1195. doi:10.2466/PR0.105.F.1181-1195
  • Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley, CA: University of California.
  • Holland, J. L. (1985). Making vocational choices: A theory of careers (2nd Ed ed.). Englewood Cliffs, NJ: Prentice-Hall.
  • Hsu, P. F. (2015). The influence of emotional labor on job involvement: Under the different generation’s moderating effects of perceived person-environment fits (Unpublished doctoral dissertation). Taiwan: University of Yunlin Science and Technology.
  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: a Multidisciplinary Journal, 6(1), 1–55. doi:10.1080/10705519909540118
  • Iplik, F. N., Topsaakal, Y., & Iplik, E. (2014). The effects of emotional labor on job attitudes of hotel employees: Mediating and moderating roles of social support and job autonomy. International Review of Management and Marketing, 4(3), 175–186.
  • Kammeyer-Mueller, J. D., Schilpzand, P., & Rubenstein, A. L. (2013). Dyadic fit and the process of organizational Socialization. In A. L. Kristof-Brown & J. Billsberry (Eds.), Organizational fit: Key issues and new directions (1st ed ed., pp. pp. 50–73). New York: John Wiley & Sons.
  • Kanungo, R. N. (1982). Measurement of job and work involvement. Journal of Applied Psychology, 67(3), 341–349. doi:10.1037/0021-9010.67.3.341
  • Kristof-Brown, A. L., & Guay, R. (2011). Person–Environment fit. In S. Zedeck (Ed.), APA handbook of industrial and organizational psychology (Vol. 3, pp. 3–50). Washington, DC: American Psychological Association.
  • Kristof-Brown, A. L., & Billsberry, J. (Eds.). (2013). Fit for the future. In Organizational fit: Key issues and new directions (pp. 1–18). New York: John Wiley & Sons.
  • Kristof-Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals’ fit at work: A meta-analysis of person–Job, person–Organization, person–Group, and person–Supervisor fit. Personnel Psychology, 58(2), 281–342. doi:10.1111/peps.2005.58.issue-2
  • Lam, W., Huo, Y., & Chen, Z. (2018). Who is fit to serve? Person–Job/organization fit, emotional labor, and customer service performance. Human Resource Management, 57(2), 483–497. doi:10.1002/hrm.2018.57.issue-2
  • Lawler, E. E., & Hall, D. T. (1970). Relationship of job characteristics to job involvement, satisfaction, and intrinsic motivation. Journal of Applied Psychology, 54(4), 305–312. doi:10.1037/h0029692
  • Lin, S. P. (2000). The development organization emotional labor scale. Sun Yat-Sen Management Review, 3(8), 427–447.
  • Lodahl, T. M., & Kejner, M. (1965). The definition and measurement of job involvement. Journal of Applied Psychology, 49(1), 24–33. doi:10.1037/h0021692
  • Lyubomirsky, S., King, L., & Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, 131(6), 803–855. doi:10.1037/0033-2909.131.6.803
  • Mesquita, B., & Delvaux, E. (2013). A cultural perspective on emotional labor. In A. A. Grandey, J. M. Diefendorff, & D. E. Rupp (Eds.), Emotional Labor in the 21st Century: Diverse perspectives on emotion regulation at work (1st ed., pp. pp. 251–272). New York: Psychology Press/Routledge.
  • Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986–1010. doi:10.5465/amr.1996.9704071861
  • O‘Reilly, C. A., III, Chatman, J., & Caldwell, D. F. (1991). People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy of Management Journal, 34(3), 487–516.
  • Oh, I.-S., Guay, R. P., Kim, K., Harold, C. M., Lee, J.-H., Heo, C.-G. (2014). Fit happens globally: A meta-analytic comparison of the relationships of person-environment fit dimensions with work attitudes and performance across East Asia, Europe, and North America. Personnel Psychology, 67, 99–152. doi:10.1111/peps.12026
  • Podsakoff, P. M., Mackenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remeides. Journal of Applied Psychology, 88(5), 879–903. doi:10.1037/0021-9010.88.5.879
  • Podsakoff, P. M., Mackenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Commond method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879. doi:10.1037/0021-9010.88.5.879
  • Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). Addressing moderated mediation hypotheses. Theory, Methods, and Prescriptions. Multivariate Behavioral Research, 42(1), 185–227. doi:10.1080/00273170701341316
  • Rafaeli, A., & Sutton, R. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12(1), 23–37. doi:10.5465/amr.1987.4306444
  • Riordan, C. M. (2000). Relational demography within groups: Past developments, contradictions, and new directions. In G. R. Ferris (Ed.), Research in personnel and human resource management (Vol. 19, pp. pp. 131–173). Stamford, CT: JAI Press.
  • Schaubroeck, J., & Jones, J. R. (2000). Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, 21(2), 163–183. doi:10.1002/(ISSN)1099-1379
  • Tinsley, H. E., & Tinsley, D. J. (1987). Uses of factor analysis in counseling psychology. Journal of Counseling Psychology, 34, 414–424. doi:10.1037/0022-0167.34.4.414
  • Van Vianen, A. E. M. (2000). Person-organization fit: The match between newcomers’ and rcruiters’ preferences for organizational cultures. Personnel Psychology, 53(1), 113–149. doi:10.1111/j.1744-6570.2000.tb00196.x
  • Wharton, A. (1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20(2), 205–232. doi:10.1177/0730888493020002004
  • Yeh, C. M. (2018). The relationship between free time activities, emotional intelligence and job involvement of frontline hotel employees. The International Journal of Human Resource Management, 1–22. doi:10.1080/09585192.2018.1496127
  • Yoo, J. J., & Arnold, T. J. (2014). Customer orientation, enagement, and developing positive emotional labor. The Service Industries Journal, 34(16), 1–18. doi:10.1080/02642069.2014.942653