Key factors of service design methodology for manufacturing servitization

References

• Adrodegari, F., & Saccani, N. Business models for the service transformation of industrial firms. The Service Industries Journal 2017, 37(1), 57–25. https://doi.org/https://doi.org/10.1080/02642069.2017.1289514
   Google Scholar
• Brax, S. A., & Visintin, F. Meta-model of servitization: The integrative profiling approach. Ind Market Manag 2017, 60, 17–32. https://doi.org/https://doi.org/10.1016/j.indmarman.2016.04.014
   Google Scholar
• Brown, T., & Wyatt, J. Design thinking for social innovation. Dev Outreach 2010, 12(1), 29–43. https://doi.org/https://doi.org/10.1596/1020-797X_12_1_29
   Google Scholar
• Choi, E. M. A study on the 4E model as a consulting framework for supporting manufacturing services. Doctoral thesis in Korea, Major in Design, Graduate School of Techno Design, Kookmin University, 2018.
   Google Scholar
• Costa, N., Patra, N., & Morelli, L., N. Revisiting PSS and service design in the light of SD-logic. In Service Design geographies. Proceedings of the ServDes2016 Conference; Linköping University Electronic Press, 2016; No. 125, pp. 119–131.
   Google Scholar
• Dyer, J. H., Singh, H., & Hesterly, W. S. The relational view revisited: A dynamic perspective on value creation and value capture. Strategic Management Journal 2018, 39(12), 3140–3162. https://doi.org/https://doi.org/10.1002/smj.2785
   Google Scholar
• Goedkoop, M. (1999). Product service systems. Ecological and economic basis.
   Google Scholar
• Hansen, A. V. Value co-creation in service marketing: A critical (re) view. Int J Innov Stud 2019, 3(4), 73–83. https://doi.org/https://doi.org/10.1016/j.ijis.2019.12.001
   Google Scholar
• Jung, Y. S., Lee, S. H., Yoon, J. H., & Sung, S. H. Develop and evaluate entrepreneurial business process models. J Korean Ind Manag Assoc, 1, 367–372. http://scholar.dkyobobook.co.kr/searchDetail.laf?barcode=4010026112821
   Google Scholar
• Kang, M. S., Cho, H. S., & Ko, D. Y. Survey of policy direction for reinforcing innovation capabilities of Korean service companies. Korea Evaluation Institute of Industrial Technology (KEIT). 2018. https://www.nkis.re.kr:4445/subject_view1.do?otpId=OTP_0000000000002386&otpSeq=0&popup=P
   Google Scholar
• Kelley, D. Design thinking. IDEO.2010. https://www.ideou.com/pages/design-thinking
   Google Scholar
• Kim, W. C., & Mauborgne, R. Value innovation: A leap into the blue ocean. J Bus Strat, 26(4), 22-28. https://pdfs.semanticscholar.org/06c8/e22889dc80c703185531e726a863eae8d60b.pdf
   Google Scholar
• Kim, W. C., & Mauborgne, R. Nondisruptive creation: Rethinking innovation and growth. MIT Sloan Manag Rev 2019, 60(3), 46–55. https://mitsmr.com/2txDu6Y
   Google Scholar
• Kim, Y., Lee, K. J., Lee, J. H., Lee, J., Kim, Y. M., Jin, H., & Yun, M. H. Study on developing customer groups in consolidated financial services using qualitative and quantitative analysis. IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2018, 168–172. DOI:https://doi.org/10.1109/IEEM.2018.8607770
   Google Scholar
• Ko, D. Y., Kim, S. M., Lee, D. H., Kang, M. S., Kim, C. K., Park, J. S., & Park, M. S. Analysis of the impact of service convergence innovation capabilities on corporate performance and implications: Focusing on service convergence patents. Korea Evaluation Institute of Industrial Technology (KEIT). 2019. https://www.nkis.re.kr:4445/subject_view1.do?otpId=OTP_0000000000004748&otpSeq=0&popup=P
   Google Scholar
• Korea Institute of Design Promotion (KIDP). The status of service design education and the development of educational methods 2015a.
   Google Scholar
• Korea Institute of Design Promotion (KIDP). Survey of overseas service design status 2015b.
   Google Scholar
• Lederman, L. C. Assessing educational effectiveness: The focus group interview as a technique for data collection. Comm Edu 1990, 39(2), 117–127. https://doi.org/https://doi.org/10.1080/03634529009378794
   Google Scholar
• Lee, M. Y., & Park, N. C. A study on the product-service design method of the user experience design perspective. Arch Des Res 2015, 26(2), 165–191. DOI : https://doi.org/10.15187/adr.2013.05.26.2.165
   Google Scholar
• Lee, S. H. A study on the major service design management factors affecting the organization’s innovation performance. Domestic Doctorate Thesis Soongsil University Graduate School, 2019.
   Google Scholar
• Lee, S. W., Maeng, J. W., Hong, Y. K., Park, H. J., & Kim, Y. S. Product-service system design processes and cases. International Conference Papers of the Korean CDE Society. 2010, 126–129. https://www.dbpia.co.kr/Journal/articleDetail?nodeId=NODE02359953
   Google Scholar
• Lusch, R. F., & Nambisan, S. Service innovation: A service-dominant logic perspective. MIS Quart 2015, 39(1), 155–176. https://doi.org/https://doi.org/10.25300/MISQ/2015/39.1.07
   Google Scholar
• Micheli, P., Wilner, S. J., Bhatti, S. H., Mura, M., & Beverland, M. B. Doing design thinking: Conceptual review, synthesis, and research agenda. Journal of Product Innovation Management 2019, 36(2), 124–148. https://doi.org/https://doi.org/10.1111/jpim.12466
   Google Scholar
• Middlehurst, G., Yao, R., Jiang, L., Deng, J., Clements-Croome, D., & Adams, G. A preliminary study on post-occupancy evaluation of four office buildings in the uk based on the analytic hierarchy process. Intelligent Buildings International 2018, 10(4), 234–246. https://doi.org/https://doi.org/10.1080/17508975.2018.1495607
   Google Scholar
• Morgan, R. An investigation of constraints upon fisheries diversification using the Analytic Hierarchy Process (AHP). Marine Policy 2017, 86, 24–30 https://doi.org/https://doi.org/10.1016/j.marpol.2017.05.037
   Google Scholar
• Neely, A. Exploring the financial consequences of the servitization of manufacturing. Oper Manag Res 2008, 1(2), 103–118. https://doi.org/https://doi.org/10.1007/s12063-009-0015-5
   Google Scholar
• Park, G. W., Kim, Y. S., Kim, S. H., & Park, K. T. Product-service integrated system design considering service contact technology: Focusing on universal design. Korean J Bus Adm 2015, 28(8), 2165–2185. https://www.dbpia.co.kr/Journal/articleDetail?nodeId=NODE02172203
   Google Scholar
• Park, S. H. A study on the evaluation of SFAT process model based on empirical design thinking for service industry innovation. Dig Des Stud 2013, 13(2), 79–91. DOI :https://doi.org/10.17280/jdd.2013.13.2.009
   Google Scholar
• Satty, G. J. Trigonometry revisited: A combined approach. Math Teach 1976, 69(7), 557–560. https://doi.org/https://doi.org/10.5951/MT.69.7.0557
   Google Scholar
• Shostack, G. L. How to design a service. Eur J Market, 16(1), 49-63.
   Google Scholar
• Stevick, E. Evaluating and adapting language materials. In Teaching English as a Second Language: A Book of Readings, H. B. Allen & R. N. Campell, Eds.; McGraw-Hill: 1972; Volume 2, pp. 101–120.
   Google Scholar
• Vargo, S. L., & Lusch, R. F. Service-dominant logic: Continuing the evolution. J Acad Market Sci 2008, 36(1), 1–10. https://doi.org/https://doi.org/10.1007/s11747-007-0069-6
   Google Scholar
• Vargo, S. L., & Lusch, R. F. (2011). It’s all B2B … and beyond: Toward a systems perspective of the market. Ind Market Manag 2011, 40(2), 181–187. https://doi.org/https://doi.org/10.1016/j.indmarman.2010.06.026
   Google Scholar
• Verma, R., Ng, I., Parry, G., Smith, L., Maull, R., & Briscoe, G. Transitioning from a goods‐dominant to a service‐dominant logic. J Serv Manag, 23(2), 416-439. https://doi.org/https://doi.org/10.1108/09564231211248480
   Google Scholar
• Viglia, G., Pera, R., & Bigné, E. The determinants of stakeholder engagement in digital platforms. Journal of Business Research 2018, 89, 404–410. https://doi.org/https://doi.org/10.1016/j.jbusres.2017.12.029
   Google Scholar
• Wilden, R., Akaka, M. A., Karpen, I. O., & Hohberger, J. The evolution and prospects of service-dominant logic: An investigation of past, present, and future research. Journal of Service Research 2017, 20(4), 345–361. https://doi.org/https://doi.org/10.1177/1094670517715121
   Google Scholar
• Yu, E., & Sangiorgi, D. Service design as an approach to implement the value cocreation perspective in new service development. Journal of Service Research 2018, 21(1), 40–58. https://doi.org/https://doi.org/10.1177/1094670517709356.
   Google Scholar