The level and determinants of international patient satisfaction with dental tourism in Bangkok, Thailand

References

• Abd Manaf, N. H., Maulan, S., Hussin, H., Jahn Kassim, P. N., & Alavi, R. (2017). Service quality, value, satisfaction and future intention in medical tourism. Journal of Tourism, Hospitality & Culinary Arts, 9(3), 1–16. Retrieved from https://core.ac.uk/download/pdf/154828479.pdf
   Google Scholar
• Adams, K., Snyder, J., & Crooks, V. A. (2017). The perfect storm: What’s pushing Canadians abroad for dental care? J. Can. Dent. Assoc, 83(10), 1–6. Retrieved from https://jcda.ca/sites/default/files/h10.pdf
   Google Scholar
• Akarslan, Z. Z., Sadik, B., Erten, H., & Karabulut, E. (2009). Dental esthetic satisfaction, received and desired dental treatments for improvement of esthetics. Indian Journal of Dental Research, 20(2), 195. https://doi.org/https://doi.org/10.4103/0970-9290.52902
   Google Scholar
• Asgarnezhad Nouri, B., Nemati, V., & Abbasgholizadeh, N. (2019). The effect of perceived value on the destination image, satisfaction and loyalty of medical tourists: A case study in Ardabil. Journal of Health, 10(1), 34–49. https://doi.org/https://doi.org/10.29252/j.health.10.1.34
   Google Scholar
• Barrowman, R. A., Grubor, D., & Chandu, A. (2010). Dental implant tourism. Australian Dental Journal, 55(4), 441–445. https://doi.org/https://doi.org/10.1111/j.1834-7819.2010.01267.x
   Google Scholar
• Chongthanavanit, P., & Kheokao, J. (2018). Factors influencing the use of dental services by foreign tourists in Thailand. Asian Journal for Public Opinion Research, 5(2), 63–83. doi:https://doi.org/10.15206/AJPOR.2018.5.2.63
   Google Scholar
• Connell, J. (2006). Medical tourism: Sea, sun, sand and … surgery. Tourism Management, 27(6), 1093–1100. https://doi.org/https://doi.org/10.1016/j.tourman.2005.11.005
   Google Scholar
• Connell, J. (2013). Contemporary medical tourism: Conceptualisation, culture and commodification. Tourism Management, 34, 1–13. https://doi.org/https://doi.org/10.1016/j.tourman.2012.05.009
   Google Scholar
• Dhama, K., Patthi, B., Singla, A., Gupta, R., Niraj, L. K., Ali, I., … Prasad, M. (2016). Global tourist guide to oral care-A systematic review. Journal of Clinical and Diagnostic Research: JCDR, 10(9), ZE01. doi: https://doi.org/10.7860/JCDR/2016/19438.8408
   Google Scholar
• Fedorov, G., Tata, S., Raveslooy, B., Dhakal, G., Kanosue, Y., & Roncarati, M. (2009). Medical travel in Asia and the Pacific: Challenges and opportunities. UN ESCAP.
   Google Scholar
• Ghosh, T., & Mandal, S. (2019). Medical tourism experience: Conceptualization, scale development, and validation. Journal of Travel Research, 58(8), 1288–1301. https://doi.org/https://doi.org/10.1177/0047287518813469
   Google Scholar
• Gill, L., & White, L. (2009). A critical review of patient satisfaction. Leadership in Health Services, 22(1), 8–19. https://doi.org/https://doi.org/10.1108/17511870910927994
   Google Scholar
• Goedhart, H., Eijkman, M., & Ter Horst, G. (1996). Quality of dental care: The view of regular attenders. Community Dentistry and Oral Epidemiology, 24(1), 28–31. https://doi.org/https://doi.org/10.1111/j.1600-0528.1996.tb00808.x
   Google Scholar
• Han, H., & Hyun, S. S. (2015). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, 20–29. https://doi.org/https://doi.org/10.1016/j.tourman.2014.06.003
   Google Scholar
• Hasegawa, H. (2010). Analyzing tourists’ satisfaction: A multivariate ordered probit approach. Tourism Management, 31(1), 86–97. https://doi.org/https://doi.org/10.1016/j.tourman.2009.01.008
   Google Scholar
• Horowitz, M. D., Rosensweig, J. A., & Jones, C. A. (2007). Medical tourism: Globalization of the healthcare marketplace. Medscape General Medicine, 9(4), 33. Retrieved from https://www-ncbi-nlm-nih-gov.ejournal.mahidol.ac.th/pmc/articles/PMC2234298/
   Google Scholar
• Hunjet, A., Kustelega, L., & Kozina, G. (2018). Development of dental tourism in croatia. Economic and Social Development: Book of Proceedings, 307–325.
   Google Scholar
• Jaapar, M., Musa, G., Moghavvemi, S., & Saub, R. (2017). Dental tourism: Examining tourist profiles, motivation and satisfaction. Tourism Management, 61, 538–552. https://doi.org/https://doi.org/10.1016/j.tourman.2017.02.023
   Google Scholar
• Kesar, O., & Mikulić, J. (2017). Medical tourist satisfaction and dissatisfaction with dental care services: An exploratory case study. Paper presented at the 4th International Scientific Conference ToSEE-Tourism in Southern and Eastern Europe, Opatija, Croatia.
   Google Scholar
• Kim, J.-H. (2014). The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences. Tourism Management, 44, 34–45. https://doi.org/https://doi.org/10.1016/j.tourman.2014.02.007
   Google Scholar
• Kovács, E., & Szocska, G. (2013). ‘Vacation for your teeth’–dental tourists in Hungary from the perspective of Hungarian dentists. British Dental Journal, 215(8), 415–418. https://doi.org/https://doi.org/10.1038/sj.bdj.2013.995
   Google Scholar
• KPMG. (2018). Medical tourism industry focus. KPMG, 1–4. https://assets.kpmg/content/dam/kpmg/th/pdf/2018/03/th-medical-tourism-industry-focus-secured.pdf
   Google Scholar
• Loubeau, P. R. (2009). The globalization of dental care: An opportunity for croatian tourism. Turizam: Medunarodni Znanstveno-strucni Casopis, 57(2), 193–199. Retrieved from https://hrcak.srce.hr/52951
   Google Scholar
• Lunt, N., & Carrera, P. (2010). Medical tourism: Assessing the evidence on treatment abroad. Maturitas, 66(1), 27–32. https://doi.org/https://doi.org/10.1016/j.maturitas.2010.01.017
   Google Scholar
• Lunt, N., Horsfall, D., & Hanefeld, J. (2016). Medical tourism: A snapshot of evidence on treatment abroad. Maturitas, 88, 37–44. https://doi.org/https://doi.org/10.1016/j.maturitas.2016.03.001
   Google Scholar
• Manaf, N. H. A., Hussin, H., Kassim, P. N. J., Alavi, R., & Dahari, Z. (2015). Medical tourism service quality: Finally some empirical findings. Total Quality Management & Business Excellence, 26(9–10), 1017–1028. https://doi.org/https://doi.org/10.1080/14783363.2015.1068597
   Google Scholar
• Marković, S., Lončarić, D., & Lončarić, D. (2014). Service quality and customer satisfaction in the health care industry-towards health tourism market. Tourism and Hospitality Management, 20(2), 155–170. Retrieved from https://hrcak.srce.hr/130802
   Google Scholar
• McDowall, S. (2010). International tourist satisfaction and destination loyalty: Bangkok, Thailand. Asia Pacific Journal of Tourism Research, 15(1), 21–42. https://doi.org/https://doi.org/10.1080/10941660903510040
   Google Scholar
• Musa, G., Doshi, D. R., Wong, K. M., & Thirumoorthy, T. (2012). How satisfied are inbound medical tourists in Malaysia? A study on private hospitals in Kuala Lumpur. Journal of Travel & Tourism Marketing, 29(7), 629–646. https://doi.org/https://doi.org/10.1080/10548408.2012.720150
   Google Scholar
• Nguyen, T. (2016). Medical tourism: Studying the impact of motivational factors, destination image on perceived quality and overall satisfaction using SEM analysis. California State Polytechnic University.
   Google Scholar
• Noree, T., Hanefeld, J., & Smith, R. (2014). UK medical tourists in Thailand: They are not who you think they are. Globalization and Health, 10(1), 29. https://doi.org/https://doi.org/10.1186/1744-8603-10-29
   Google Scholar
• Österle, A., Balazs, P., & Delgado, J. (2009). Travelling for teeth: Characteristics and perspectives of dental care tourism in Hungary. British Dental Journal, 206(8), 425–428. https://doi.org/https://doi.org/10.1038/sj.bdj.2009.308
   Google Scholar
• Pascoe, G. C. (1983). Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning, 6(3–4), 185–210. https://doi.org/https://doi.org/10.1016/0149-7189(83)90002-2
   Google Scholar
• Peručić, D. (2019). Limitations and development opportunities of dental tourism: The case of croatia. Ekonomski Vjesnik, 32(1), 93–104. Retrieved from https://search-proquest-com.ejournal.mahidol.ac.th/docview/2251628654?accountid=46528
   Google Scholar
• Rerkrujipimol, J., & Assenov, I. (2011). Marketing strategies for promoting medical tourism in Thailand. Journal of Tourism, Hospitality & Culinary Arts, 3(2), 95–105. Retrieved from https://fhtm.uitm.edu.my/images/jthca/Vol3Issue2/chap-8.pdf
   Google Scholar
• Robustin, T. P., Andi, R., Suroso, I., & Yulisetiarini, D. (2018). The contribution of tourist attraction, accessibility and amenities in creating tourist loyalty in Indonesia. J. Bus. Econ. Review, 3(4), 92–98. Retrieved from https://ssrn.com/abstract=3307340
   Google Scholar
• Singh, N. (2013). Exploring the factors influencing the travel motivations of US medical tourists. Current Issues in Tourism, 16(5), 436–454. https://doi.org/https://doi.org/10.1080/13683500.2012.695341
   Google Scholar
• Stanciu, A. C., Condrea, E., & Constandache, M. (2014). Aspects regarding the development of the dental tourism in Romania. SEA: Practical Application of Science, 2(1), 10. Retrieved from https://seaopenresearch.eu/Journals/articles/SPAS_3_70.pdf
   Google Scholar
• Sultana, S., Haque, A., Momen, A., & Yasmin, F. (2014). Factors affecting the attractiveness of medical tourism destination: An empirical study on india-review article. Iranian Journal of Public Health, 43(7), 867. Retrieved from https://www-ncbi-nlm-nih-gov.ejournal.mahidol.ac.th/pmc/articles/PMC4401052/
   Google Scholar
• Sutherland, A. (2017). The cost of medical treatment in Thailand. https://thaiexpathealth.com/the-cost-of-medical-treatment-in-thailand/
   Google Scholar
• Tavitiyaman, P., & Qu, H. (2013). Destination image and behavior intention of travelers to Thailand: The moderating effect of perceived risk. Journal of Travel & Tourism Marketing, 30(3), 169–185. https://doi.org/https://doi.org/10.1080/10548408.2013.774911
   Google Scholar
• Thiumsak, T., & Ruangkanjanases, A. (2016). Factors influencing international visitors to revisit Bangkok, Thailand. Journal of Economics, Business and Management, 4(3), 220–230. https://doi.org/https://doi.org/10.7763/JOEBM.2016.V4.94
   Google Scholar
• Tin-Oo, M. M., Saddki, N., & Hassan, N. (2011). Factors influencing patient satisfaction with dental appearance and treatments they desire to improve aesthetics. BMC Oral Health, 11(1), 6. https://doi.org/https://doi.org/10.1186/1472-6831-11-6
   Google Scholar
• Turner, L. (2008). Cross-border dental care:’dental tourism’and patient mobility. British Dental Journal, 204(10), 553–554. https://doi.org/https://doi.org/10.1038/sj.bdj.2008.403
   Google Scholar
• Veerasoontorn, R., & Beise‐Zee, R. (2010). International hospital outshopping: A staged model of push and pull factors. International Journal of Pharmaceutical and Healthcare Marketing, 4(3), 247–264. https://doi.org/https://doi.org/10.1108/17506121011076174
   Google Scholar
• Ware Jr, J. E., Snyder, M. K., Wright, W. R., & Davies, A. R. (1983). Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6(3–4), 247–263. https://doi.org/https://doi.org/10.1016/0149-7189(83)90005-8
   Google Scholar
• Wong, K. M., Velasamy, P., & Arshad, T. N. T. (2014). Medical tourism destination SWOT analysis: A case study of Malaysia, Thailand, Singapore and India. Paper presented at the SHS Web of Conferences, Kola Kinabalu, Malaysia.
   Google Scholar
• Zoltan, J., & Maggi, R. (2010). What is tourism in dental tourism. Paper presented at the TTRA Europe Conference Proceedings, Lugano, Switzerland.
   Google Scholar