Does psychological work environment matter? Relationship between psychological climate reflecting individual perception of work environment and stress among public servants

References

• Armstrong, M., & Taylor, S. (2017). Armstrong’s handbook of human resource management practice (14th ed.). KoganPage.
   Google Scholar
• Ashkanasy, N. M., & Dorris, A. D. (2017). Organizational behavior. In N. M. Ashkanasy & A. D. Dorris (Eds.), Oxford research encyclopedia of psychology (pp. 1–26). Oxford University Press. https://doi.org/10.1093/acrefore/9780190236557.013.23
   Google Scholar
• Bakker, A. B. (2015). A job demands-resources approach to public service motivation. Public Administration Review, 75(5), 723–732. https://doi.org/10.1111/puar.12388
   Web of Science ®Google Scholar
• Baltes, B. B., Zhdanova, L. S., & Parker, C. P. (2009). Psychological climate: A comparison of organizational and individual level referents. Human Relations, 62(5), 669–700. https://doi.org/10.1177/0018726709103454
   Web of Science ®Google Scholar
• Baltes, B. B. (2001). Psychological climate in the work setting. In N. Smelser & P. Baltes (Eds.), International encyclopedia of the social & behavioral sciences (pp. 12355–12359). Elsevier.
   Google Scholar
• Biggs, A., Brough, P., & Drummond, S. (2018). Lazarus and Folkman’s psychological stress and coping theory: Chapter 21. In C. L. Cooper & J. C. Quick (Eds.), The handbook of stress and health: A guide to research and practice (pp. 350–366). Wiley-Blackwell. https://doi.org/10.1002/9781118993811.ch21
   Google Scholar
• Boxall, P. F., & Purcell, J. (2016). Strategy and human resource management (4th ed.). Management, work and organisations. Palgrave Macmillan.
   Google Scholar
• Breaugh, J., Ritz, A., & Alfes, K. (2018). Work motivation and public service motivation: Disentangling varieties of motivation and job satisfaction. Public Management Review, 20(10), 1423–1443. https://doi.org/10.1080/14719037.2017.1400580
   Web of Science ®Google Scholar
• Breaugh, J. (2020). Too stressed to be engaged? The role of basic needs satisfaction in understanding work stress and public sector engagement. Public Personnel Management, 35(2), 009102602091251. https://doi.org/10.1177/0091026020912516
   Google Scholar
• Brown, S. P., & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81(4), 358–368. https://doi.org/10.1037//0021-9010.81.4.358
   PubMed Web of Science ®Google Scholar
• Burke, R. J., & Pignata, S. (2020). Handbook of research on stress and well-being in the public sector. Research handbooks in business and management series. Edward Elgar Publishing.
   Google Scholar
• Burke, R. J. (2020). Increasing the well-being of workers in public sectors: Research and practice. In R. J. Burke & S. Pignata (Eds.), Research handbooks in business and management series. Handbook of research on stress and well-being in the public sector (pp. 4–12). Edward Elgar Publishing.
   Google Scholar
• Carver, C. S., & Scheier, M. F. (2012). On the self-regulation of behavior. Cambridge University Press.
   Google Scholar
• Carver, C. S., & Vargas, S. (2011). Stress, coping, and health. In H. S. Friedman (Ed.), Oxford library of psychology. The Oxford handbook of health psychology (pp. 162–188). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780195342819.013.0008
   Google Scholar
• Chew, J., & Chan, C. C. A. (2008). Human resource practices, organizational commitment and intention to stay. International Journal of Manpower, 29(6), 503–522. https://doi.org/10.1108/01437720810904194
   Web of Science ®Google Scholar
• Codo, S. (2014). Occupational stress in the public sector: The case of managers. RIMHE : Revue Interdisciplinaire Management, Homme & Entreprise, 14(3), 20–37. https://doi.org/10.3917/rimhe.014.0020
   Google Scholar
• Condrey, S. E., & Perry, J. L. (2005). Handbook of human resource management in government (2nd ed.). Jossey-Bass.
   Google Scholar
• Cooke, D. K., Brant, K. K., & Woods, J. M. (2018). The role of public service motivation in employee work engagement: A test of the job demands-resources model. International Journal of Public Administration, 42(9), 765–775. https://doi.org/10.1080/01900692.2018.1517265
   Web of Science ®Google Scholar
• Cooper, C. L. (Ed). (2018). Managerial, occupational and organizational stress research. Classic research in management. Routledge.
   Google Scholar
• Cooper, C. L., & Campbell, J. (Eds.). (2017). The handbook of stress and health: A guide to research and practice. John Wiley & Sons, Ltd.
   Google Scholar
• Couper, M. (2000). Web surveys: A review of issues and approaches. Public Opinion Quarterly, 64(4), 464–494. https://doi.org/10.1086/318641
   PubMed Web of Science ®Google Scholar
• Creswell, J. W., & Plano Clark, V. L. (2011). Designing and conducting mixed methods research (2nd ed.). SAGE.
   Google Scholar
• Csiernik, R., Chaulk, P., & McQuaid, S. (2012). A process evaluation of a Canadian public sector employee assistance program. Journal of Workplace Behavioral Health, 27(3), 160–180. https://doi.org/10.1080/15555240.2012.701169
   Google Scholar
• Davis, R. S., Stazyk, E. C., Kochenour, A., & Neuhoff, E. (2020). Coping with conflict: Examining the influence of PSM on perceptions of workplace stressors. Review of Public Personnel Administration, 40(3), 405–425. https://doi.org/10.1177/0734371X18820096
   Web of Science ®Google Scholar
• European Agency for Safety and Health at Work. (2017). Psychosocial risks and stress at work, European Agency for safety and health at work. https://osha.europa.eu/en/themes/psychosocial-risks-and-stress
   Google Scholar
• Fazey, J., & Hardy, L. (1988). The inverted-U hypothesis: Catastrophe for sport psychology. No. 1. The National Coaching Foundation.
   Google Scholar
• Fernandez, S., & Moldogaziev, T. (2013). Employee empowerment, employee attitudes, and performance: Testing a causal model. Public Administration Review, 73(3), 490–506. https://doi.org/10.1111/puar.12049
   Web of Science ®Google Scholar
• Folkman, S. (2013). Stress: Appraisal and coping. In M. D. Gellman & J. R. Turner (Eds.), Encyclopedia of behavioral medicine (pp. 1913–1915). Springer New York. https://doi.org/10.1007/978-1-4419-1005-9_215
   Google Scholar
• Folkman, S. (2012). Stress, health, and coping: An overview. In S. Folkman (Ed.), The Oxford handbook of stress, health, and coping (pp. 1–14). Oxford University Press . https://doi.org/10.1093/oxfordhb/9780195375343.013.0001
   Google Scholar
• Giauque, D., Anderfuhren-Biget, S., & Varone, F. (2012). Stress perception in public organisations: Expanding the job demands–job resources model by including public service motivation. Review of Public Personnel Administration, 33(1), 58–83. https://doi.org/10.1177/0734371X12443264
   Web of Science ®Google Scholar
• Gino, F. (2016). Are you too stressed to be productive? Or not stressed enough? Harvard Business Review, April, 14, 1–4. https://hbr.org/2016/04/are-you-too-stressed-to-be-productive-or-not-stressed-enough
   Google Scholar
• Gross, H. P., Thaler, J., & Winter, V. (2018). Integrating public service motivation in the job-demands-resources model: An empirical analysis to explain employees’ performance, absenteeism, and presenteeism. International Public Management Journal, 22(1), 176–206. https://doi.org/10.1080/10967494.2018.1541829
   Web of Science ®Google Scholar
• Hardy, L., & Parfitt, G. (1991). A catastrophe model of anxiety and performance. British Journal of Psychology, 82(Pt 2), 163–178. https://doi.org/10.1111/j.2044-8295.1991.tb02391.x
   PubMedGoogle Scholar
• Hassan, S., & Rohrbaugh, J. (2011). The role of psychological climate on public sector employees’ organizational commitment: An empirical assessment for three occupational groups. International Public Management Journal, 14(1), 27–62. https://doi.org/10.1080/10967494.2011.547818
   Web of Science ®Google Scholar
• Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach/Andrew F. Hayes (2nd ed.). Methodology in the social sciences. The Guilford Press.
   Google Scholar
• Hoover, S. (2014). Self-scoring stress questionnaire: How stressed you are? Carole Spiers Group https://www.carolespiersgroup.co.uk/tag/stress-questionnaire/
   Google Scholar
• International Stress Management Association. (2020). Carole Spiers group. https://isma.org.uk/business-directory/stress-management/carole-spiers-group
   Google Scholar
• James, L. A., & James, L. R. (1989). Integrating work environment perceptions: Explorations into the measurement of meaning. Journal of Applied Psychology, 74(5), 739–751. https://doi.org/10.1037/0021-9010.74.5.739
   Web of Science ®Google Scholar
• James, L. R., Choi, C. C., Ko, C.-H. E., McNeil, P. K., Minton, M. K., Wright, M. A., & Kim, K.-I. (2008). Organizational and psychological climate: A review of theory and research. European Journal of Work and Organizational Psychology, 17(1), 5–32. https://doi.org/10.1080/13594320701662550
   Web of Science ®Google Scholar
• Jeon, S. H., & Robertson, P. J. (2013). Should i stay or should i go: The impact of public duty motivation on turnover intentions. The Korean Journal of Policy Studies, 28(2), 1–24. https://doi.org/10.52372/kjps28201
   Google Scholar
• Jones, A. P., & James, L. R. (1979). Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions. Organizational Behavior and Human Performance, 23(2), 201–250. https://doi.org/10.1016/0030-5073(79)90056-4
   Web of Science ®Google Scholar
• Jørgensen, T. B., & Bozeman, B. (2007). Public Values. Administration & Society, 39(3), 354–381. https://doi.org/10.1177/0095399707300703
   Web of Science ®Google Scholar
• Jung, C. S., Chan, H. S., & Hsieh, C.-W. (2017). Public employees’ psychological climates and turnover intention: Evidence from Korean central government agencies. Public Management Review, 19(6), 880–904. https://doi.org/10.1080/14719037.2016.1257060
   Web of Science ®Google Scholar
• Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724. https://doi.org/10.2307/256287
   Web of Science ®Google Scholar
• Kataria, A., Garg, P., & Rastogi, R. (2019). Do high-performance HR practices augment OCBs? The role of psychological climate and work engagement. International Journal of Productivity and Performance Management, 68(6), 1057–1077. https://doi.org/10.1108/IJPPM-02-2018-0057
   Web of Science ®Google Scholar
• Kearney-Cooke, A. (1999). Gender differences and self-esteem. The Journal of Gender-Specific Medicine: JGSM: The Official Journal of the Partnership for Women’s Health at Columbia, 2(3), 46–52. https://pubmed.ncbi.nlm.nih.gov/11252852/
   PubMedGoogle Scholar
• Knies, E., Boselie, P., Gould-Williams, J., & Vandenabeele, W. (2018). Strategic human resource management and public sector performance: Context matters. The International Journal of Human Resource Management, 3, 1–13. https://doi.org/10.1080/09585192.2017.1407088
   Google Scholar
• Kozusznik, M. W., Rodríguez, I., & Peiró, J. M. (2015). Eustress and distress climates in teams: Patterns and outcomes. International Journal of Stress Management, 22(1), 1–23. https://doi.org/10.1037/a0038581
   Web of Science ®Google Scholar
• Ladner, A. (2018). The characteristics of public administration in Switzerland. In A. Ladner, N. Soguel, Y. Emery, S. Weerts, & S. Nahrath (Eds.), Swiss public administration: Making the state work successfully (pp. 43–66). Palgrave Macmillan. https://doi.org/10.1007/978-3-319-92381-9_3
   Google Scholar
• Lazarus, R. S., & Folkman, S. (2015). Stress, appraisal, and coping (11th ed.). Springer.
   Google Scholar
• Lee, H. J. (2016). How emotional intelligence relates to job satisfaction and burnout in public service jobs. International Review of Administrative Sciences, 84(4), 729–745. https://doi.org/10.1177/0020852316670489
   Web of Science ®Google Scholar
• Leisink, P. L. M., Knies, E., & van Loon, N. (2018). Does public service motivation matter? A study of participation in various volunteering domains. International Public Management Journal, 47(4), 1–21. https://doi.org/10.1080/10967494.2018.1428254
   Google Scholar
• Liu, B., Yang, K., & Yu, W. (2014). Work-related stressors and health-related outcomes in public service. The American Review of Public Administration, 45(6), 653–673. https://doi.org/10.1177/0275074014524298
   Web of Science ®Google Scholar
• Lyons, T. F. (1971). Role clarity, need for clarity, satisfaction, tension, and withdrawal. Organizational Behavior and Human Performance, 6(1), 99–110. https://doi.org/10.1016/0030-5073(71)90007-9
   Web of Science ®Google Scholar
• Martin, A. J., Jones, E. S., & Callan, V. J. (2005). The role of psychological climate in facilitating employee adjustment during organizational change. European Journal of Work and Organizational Psychology, 14(3), 263–289. https://doi.org/10.1080/13594320500141228
   Web of Science ®Google Scholar
• Miao, Q., Eva, N., Newman, A., & Schwarz, G. (2019). Public service motivation and performance: The role of organizational identification. Public Money & Management, 39(2), 77–85. https://doi.org/10.1080/09540962.2018.1556004
   Web of Science ®Google Scholar
• Mitchell, M. S., Greenbaum, R. L., Vogel, R. M., Mawritz, M. B., & Keating, D. J. (2019). Can you handle the pressure? The effect of performance pressure on stress appraisals, self-regulation, and behavior. Academy of Management Journal, 62(2), 531–552. https://doi.org/10.5465/amj.2016.0646
   Web of Science ®Google Scholar
• Mulvaney, M. A. (2014). Leave programs/time off and work-stress family employee benefits programs, organizational commitment, and self-efficacy among municipal employees. Public Personnel Management, 43(4), 459–489. https://doi.org/10.1177/0091026014529661
   Web of Science ®Google Scholar
• Noesgaard, M. S., & Hansen, J. R. (2017). Work engagement in the public service context: The dual perceptions of job characteristics. International Journal of Public Administration, 41(13), 1047–1060. https://doi.org/10.1080/01900692.2017.1318401
   Web of Science ®Google Scholar
• Oades, L. G., Steger, M. F., & Fave, A. D. (Eds). (2017). The Wiley Blackwell handbook of the psychology of positivity and strengths-based approaches at work. Wiley/ Blackwell.
   Google Scholar
• Parker, C. P., Baltes, B. B., Young, S. A., Huff, J. W., Altmann, R. A., LaCost, H. A., & Roberts, J. E. (2003). Relationships between psychological climate perceptions and work outcomes: A meta-analytic review. Journal of Organizational Behavior, 24(4), 389–416. https://doi.org/10.1002/job.198
   Web of Science ®Google Scholar
• Potipiroon, W., & Wongpreedee, A. (2020). Ethical climate and whistleblowing intentions: Testing the mediating roles of public service motivation and psychological safety among local government employees. Public Personnel Management, 22(1), 009102602094454. https://doi.org/10.1177/0091026020944547
   Google Scholar
• Ritz, A., Brewer, G. A., & Neumann, O. (2016). Public service motivation: A systematic literature review and outlook. Public Administration Review, 76(3), 414–426. https://doi.org/10.1111/puar.12505
   Web of Science ®Google Scholar
• Robbins, S. P., & Judge, T. (2019). Organizational behavior (18th ed.). Pearson.
   Google Scholar
• Roche, A., Kostadinov, V., Cameron, J., Pidd, K., McEntee, A., & Duraisingam, V. (2019). The development and characteristics of employee assistance programs around the globe. Journal of Workplace Behavioral Health, 33(3–4), 168–186. https://doi.org/10.1080/15555240.2018.1539642
   Web of Science ®Google Scholar
• Rossi, A. M., Meurs, J. A., & Perrewé, P. L. (2017). Stress and quality of working life: Conceptualizing and assessing stress/edited by Ana Maria Rossi, International Stress Management Association, Brazil, James A. Meurs, University of Calgary, Pamela L. Perrewé, Florida State University. Stress and quality of working life. Information Age Publishing Inc.
   Google Scholar
• Ryu, G. (2016). Public employees’ well-being when having long working hours and low-salary working conditions. Public Personnel Management, 45(1), 70–89. https://doi.org/10.1177/0091026015601143
   Web of Science ®Google Scholar
• Sayin, F. K., Denton, M., Brookman, C., Davies, S., Chowhan, J., & Zeytinoglu, I. U. (2019). The role of work intensification in intention to stay: A study of personal support workers in home and community care in Ontario, Canada. Economic and Industrial Democracy, 40(1), 0143831X1881832. https://doi.org/10.1177/0143831X18818325
   Google Scholar
• Shaoul, J. (2011). The economic and financial context: Paying for the banks. In S. Corby & G. Symon (Eds.), Working for the State: Employment relations in the public services (pp. 43–65). Palgrave Macmillan.
   Google Scholar
• Society for Human Resource Management. (2021). What is an employee assistance program (EAP)? https://www.shrm.org/resourcesandtools/tools-and-samples/hr-qa/pages/whatisaneap.aspx#:~:text=An%20employee%20assistance%20program%20(EAP)%20is%20a%20work%2Dbased,adversely%20affecting%20the%20employee’s%20performance.&text=Information%20on%20requiring%20an%20employee,an%20EAP%20is%20found%20here
   Google Scholar
• Spink, K. S., Wilson, K. S., Brawley, L. R., & Odnokon, P. (2013). The perception of team environment: The relationship between the psychological climate and members’ perceived effort in high-performance groups. Group Dynamics: Theory, Research, and Practice, 17(3), 150–161. https://doi.org/10.1037/a0033552
   Web of Science ®Google Scholar
• Spurk, D., & Hirschi, A. (2018). The Dark Triad and competitive psychological climate at work: A model of reciprocal relationships in dependence of age and organization change. European Journal of Work and Organizational Psychology, 271, 736–751. https://doi.org/10.1080/1359432X.2018.1515200
   Google Scholar
• Stake, J. E. (2016). Gender differences and similarities in self-concept within everyday life contexts. Psychology of Women Quarterly, 16(3), 349–363. https://doi.org/10.1111/j.1471-6402.1992.tb00259.x
   Google Scholar
• Stangor, C., Jhangiani, R., & Tarry, H. (2014). Principles of social psychology (1st International ed.). The B.C. Open Textbook Project. https://opentextbc.ca/socialpsychology/part/chapter-8-liking-and-loving/
   Google Scholar
• Steen, T., & Schott, C. (2017). Public sector employees in a challenging work environment. Public Administration, 97(1), 3–10. https://doi.org/10.1111/padm.12572
   Web of Science ®Google Scholar
• Teigen, K. H. (2016). Yerkes-Dodson: A law for all seasons. Theory & Psychology, 4(4), 525–547. https://doi.org/10.1177/0959354394044004
   Google Scholar
• Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analysis based on meta-analytic findings. Personnel Psychology, 46(2), 259–293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
   Web of Science ®Google Scholar
• Ursin, H., & Eriksen, H. R. (2010). Cognitive activation theory of stress (CATS). Neuroscience and Biobehavioral Reviews, 34(6), 877–881. https://doi.org/10.1016/j.neubiorev.2009.03.001
   PubMed Web of Science ®Google Scholar
• Vitasari, P., Wahab, M. N. A., Herawan, T., Sinnadurai, S. K., Othman, A., & Awang, M. G. (2011). Assessing of physiological arousal and cognitive anxiety toward academic performance: The application of Catastrophe model. Procedia - Social and Behavioral Sciences, 30, 615–619. https://doi.org/10.1016/j.sbspro.2011.10.119
   Google Scholar
• Wanous, J. P., Reichers, A. E., & Hudy, M. J. (1997). Overall job satisfaction: How good are single-item measures? The Journal of Applied Psychology, 82(2), 247–252. https://doi.org/10.1037/0021-9010.82.2.247
   PubMed Web of Science ®Google Scholar
• Yerkes, R. M., & Dodson, J. D. (1908). The relation of strength of stimulus to rapidity of habit-formation. Journal of Comparative Neurology and Psychology, 18(5), 459–482. https://doi.org/10.1002/cne.920180503
   Google Scholar
• Zhang, F., Stritch, J. M., & Welch, E. W. (2020). Tension in democratic administration: Does managerial confidence in administrative capacity reduce citizen participation in organizational decision-making? Public Administration, 98(3), 675–695. https://doi.org/10.1111/padm.12645
   Web of Science ®Google Scholar