2,172
Views
0
CrossRef citations to date
0
Altmetric
OPERATIONS, INFORMATION & TECHNOLOGY

The influence of digitalisation on the role of quality professionals and their practices

ORCID Icon, & ORCID Icon
Article: 2164162 | Received 28 Sep 2022, Accepted 28 Dec 2022, Published online: 08 Jan 2023

References

  • Agrifoglio, R., Cannavale, C., Laurenza, E., & Metallo, C. (2017). How emerging digital technologies affect operations management through co-creation. Empirical evidence from the maritime industry. Production Planning & Control, 28(16), 1298–18. https://doi.org/10.1080/09537287.2017.1375150
  • Ahire, S. L., Landeros, R., & Golhar, D. Y. (1995). Total quality management: A literature review and an agenda for future research. Production and Operations Management, 4(3), 277–306. https://doi.org/10.1111/j.1937-5956.1995.tb00057.x
  • Arksey, H., & Knight, P. (1999). Interviewing for social scientists: An introductory resource with examples. SAGE Publications Ltd.
  • Birch-Jensen, A., Gremyr, I., Hallencreutz, J., & Rönnbäck, Å. (2020). Use of customer satisfaction measurements to drive improvements. Total Quality Management & Business Excellence, 31(5–6), 569–582. https://doi.org/10.1080/14783363.2018.1436404
  • Bryman, A., & Bell, E. (2015). Business research methods. Bell & Bain Ltd.
  • Chiarini, A. (2020). Industry 4.0, quality management and TQM world: A systematic literature review and a proposed agenda for further research. The TQM Journal, 32(4), 603–616. https://doi.org/10.1108/TQM-04-2020-0082
  • Cobelli, N., & Chiarini, A. (2020). Improving customer satisfaction and loyalty through mHealth service digitalization: New challenges for Italian pharmacists. The TQM Journal, 32(6), 1541–1560. https://doi.org/10.1108/TQM-10-2019-0252
  • Dean, J. W., Jr., & Bowen, D. E. (1994). Management theory and total quality: Improving research and practice through theory development. Academy of Management Review, 19(3), 392–418. https://doi.org/10.2307/258933
  • Delamare Le Deist, F., & Winterton, J. (2005). What Is Competence? Human Resource Development International, 8(1), 27–46. https://doi.org/10.1080/1367886042000338227
  • Dumez, H. (2015). What is a case, and what is a case study? Bulletin, de Méthodologie Sociologique, 127(1), 43–57. https://doi.org/10.1177/0759106315582200
  • Dutta, G., Kumar, R., Sindhwani, R., & Singh, R. K. (2021). Digitalization priorities of quality control processes for SMEs: A conceptual study in perspective of Industry 4.0 adoption. Journal of Intelligent Manufacturing, 32(6), 1679–1698. https://doi.org/10.1007/s10845-021-01783-2
  • Eisenhardt, K. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550. https://doi.org/10.2307/258557
  • Ejsmont, K., Gladysz, B., Corti, D., Castaño, F., Mohammed, W. M., Lastra, J. L. M., & Foroudi, P. (2020). Towards ‘lean industry 4.0’ –Current trends and future perspectives. Cogent Business & Management, 7(1), 1781995. https://doi.org/10.1080/23311975.2020.1781995
  • Elg, M., Birch-Jensen, A., Gremyr, I., Martin, J., & Melin, U. (2020). Digitalisation and quality management: Problems and prospects. in press. Production Planning & Control.
  • Elg, M., Gremyr, I., Hellström, A., & Witell, L. (2011). The role of quality managers in contemporary organisations. Total Quality Management & Business Excellence, 22(8), 795–806. https://doi.org/10.1080/14783363.2011.593899
  • Ellström, P.-E. (1997). The many meanings of occupational competence and qualification. Journal of European Industrial Training, 21(6/7), 266–273. https://doi.org/10.1108/03090599710171567
  • European Commission. (2003). The European commission’s recommendation of 6May 2003 (2003/361/EC).
  • Firestone, W. A. (1993). Alternative arguments for generalizing from data as applied to qualitative research. Educational Researcher, 22(4), 16–23. https://doi.org/10.3102/0013189X022004016
  • Foley, K. (2005). Meta-management: A stakeholder/quality management approach to whole-of-enterprise management. Standards Australia.
  • Fundin, A., Bergquist, B., Eriksson, H., & Gremyr, I. (2018). Challenges and propositions for research in quality management. International Journal of Production Economics, 199, 125–137. https://doi.org/10.1016/j.ijpe.2018.02.020
  • Gölzer, P., & Fritzsche, A. (2017). Data-driven operations management: Organisational implications of the digital transformation in industrial practice. Production Planning & Control, 28(16), 1332–1343. https://doi.org/10.1080/09537287.2017.1375148
  • Gremyr, I., Bergquist, B., & Elg, M. (2020). Quality management. An introduction. Studentlitteratur AB.
  • Gremyr, I., Birch-Jensen, A., Kumar, M., & Löfberg, N. (2022). Quality functions’ use of customer feedback as activation triggers for absorptive capacity and value co-creation. International Journal of Operations & Production Management, 42(13), 218–242. https://doi.org/10.1108/IJOPM-11-2021-0692
  • Gul, R., Ellahi, N., & Tan, A. W. K. (2021). The nexus between data analytics and firm performance. Cogent Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.1923360
  • Gunasekaran, A., Subramanian, N., & Ngai, W. T. E. (2019). Quality management in the 21st century enterprises: Research pathway towards industry 4.0. International Journal of Production Economics, 207(January), 125–129. https://doi.org/10.1016/j.ijpe.2018.09.005
  • Hellsten, U., & Klefsjö, B. (2000). TQM as a management system consisting of values, techniques and tools. The TQM Journal, 12(4), 238–244. https://doi.org/10.1108/09544780010325822
  • Henriette, E., Feki, M., & Boughzala, I. (2016). Digital transformation challenges. MCIS 2016 Proceedings, 33.
  • Holmlund, M., Strandvik, T., & Lähteneenmäki, I. (2017). Digitalization challenging institutional logics: Top executive sensemaking of service business change. Journal of Service Theory and Practice, 27(1), 213–230. https://doi.org/10.1108/JSTP-12-2015-0256
  • Ingason, H. T., Jónsdóttir, E. R., & Liu, S. (2017). The house of competence of the quality manager. Cogent Business & Management, 4(1), 1–15. https://doi.org/10.1080/23311975.2017.1345050
  • Johnson, S. (2019). Quality 4.0: A trend within a trend. Quality, 58(2), 21–23. https://www.proquest.com/docview/2176619966?pq-origsite=gscholar&fromopenview=true
  • Kagermann, H. (2015). Change through digitization—value creation in the age of industry 4.0. Management of Permanent Change, Springer.
  • Kagermann, H., Helbig, J., Hellinger, A., & Wahlster, W. (2013). Recommendations for implementing the strategic initiative industrie 4.0: Securing the future of German manufacturing industry, Final Report of the Industrie 4.0 Working Group.
  • Khalifa, N., Elghany, M. A., Elghany, M. A., & Tan, A. W. K. (2021). Exploratory research on digitalization transformation practices within supply chain management context in developing countries specifically Egypt in the MENA region. Cogent Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.1965459
  • Kuusisto, M. (2017). Organizational effects of digitalization: A literature review. International Journal of Organization Theory and Behavior, 20(3), 342–362. https://doi.org/10.1108/IJOTB-20-03-2017-B003
  • Legner, C., Eymann, T., Hess, T., Matt, C., Böhmann, T., Drews, P., Ahlemann, F., Urbach, N., & Ahlemann, F. (2017). Digitalisation: Opportunity and challenge for the business and information systems engineering community. Business & Information Systems Engineering, 59(4), 301–308. https://doi.org/10.1007/s12599-017-0484-2
  • Lindgren, L., Østergaard Madsen, C., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalisation of public services. Government Information Quarterly, 36(3), 427–436. https://doi.org/10.1016/j.giq.2019.03.002
  • Maganga, D. P., & Taifa, I. W. R. (2022a). Quality 4.0 transition framework for Tanzanian manufacturing industries. The TQM Journal. https://doi.org/10.1108/TQM-01-2022-0036
  • Maganga, D. P., & Taifa, I. W. R. (2022b). Quality 4.0 Conceptualisation: An emerging quality management concept for manufacturing industries. The TQM Journal. https://doi.org/10.1108/TQM-11-2021-0328
  • Martin, J., Elg, M., & Gremyr, I. (2019). Fit for purpose? Exploring competence in quality management. International Journal of Quality and Service Sciences, 11(3), 317–333. https://doi.org/10.1108/IJQSS-06-2018-0054
  • Martin, J., Elg, M., Gremyr, I., & Wallo, A. (2021). Towards a quality management competence framework: Exploring needed competencies in quality management. Total Quality Management and Business Excellence, 32(4), 359–378. https://doi.org/10.1080/14783363.2019.1576516
  • Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook. SAGE Publications Ltd.
  • Mourtzis, D., Doukas, M., & Vandera, C. (2014). Mobile apps for product customisation and design of manufacturing networks. Manufacturing Letters, 2(2), 30–34. https://doi.org/10.1016/j.mfglet.2014.01.002
  • Mulder, M. (2014). Conceptions of professional competence. In S. Billett, C. Harteis, & H. Gruber (Eds.), International handbook of research in professional and practice-based learning (pp. 107–137). Springer.
  • Nhelekwa, L. B., Mollel, J. Z., & Taifa, I. W. R. (2022). Assessing the digitalisation level of the Tanzanian apparel industry: Industry 4.0 perspectives. Research Journal of Textile and Apparel. https://doi.org/10.1108/RJTA-11-2021-0138
  • Parviainen, P., Tihinen, M., Kääriäinen, J., & Teppola, S. (2017). Tackling the digitalisation challenge: How to benefit from digitalisation in practice. International Journal of Information Systems and Project Management, 5(1), 63–77. https://doi.org/10.12821/ijispm050104
  • Patton, M. Q. (2015). Qualitative research & evaluation methods. SAGE Publications Ltd.
  • Ponsignon, F., Kleinhans, S., & Bressolles, G. (2019). The contribution of quality management to an organisation’s digital transformation: A qualitative study. Total Quality Management & Business Excellence, 30(sup1), S17–S34. https://doi.org/10.1080/14783363.2019.1665770
  • Radziwill, N. (2018). Feature quality 4.0 - let’s get digital: The many ways the fourth industrial revolution is reshaping the way we think about quality. Quality Progress, 51(10), 24–29. https://doi.org/10.48550/arXiv.1810.07829
  • Romero, D., Gaiardelli, P., Powell, D., Wuest, T., & Thürer, M. (2019, September). Total quality management and quality circles in the digital lean manufacturing world. In IFIP International Conference on Advances in Production Management Systems (pp. 3–11). Springer.
  • Saetre, A. S., & Van de Ven, A. (2021). Generating Theory by Abduction. Academy of Management Review, 46(4), 684–701. https://doi.org/10.5465/amr.2019.0233
  • Santos, G., Sá, J. C., Félix, M. J., Barreto, L., Carvalho, F., Doiro, M., Zgodavová, K., & Stefanovic, F. (2021). New needed quality management skills for quality managers 4.0. Sustainability, 13(11), 6149. https://doi.org/10.3390/su13116149
  • Shahin, A., Arabzad, S. M., & Ghorbani, M. (2010). Proposing an integrated framework of seven basic and new quality management tools and techniques: A roadmap. Research Journal of International Studies, 17(Nov.), 183–195. https://doi.org/10.13140/2.1.2408.5125
  • Sony, M., Antony, J., & Douglas, J. A. (2020). Essential ingredients for the implementation of Quality 4.0. A narrative review of literature and future directions for research. The TQM Journal, 32(4), 779–793. https://doi.org/10.1108/TQM-12-2019-0275
  • Sony, M., & Naik, S. (2019). Key ingredients for evaluating industry 4.0 readiness for organizations: A literature review, benchmarking. An International Journal, 09–2018–0284. https://doi.org/10.1108/BIJ-
  • Sousa, R., & Voss, C. A. (2001). Quality management: Universal or context dependent? Production and Operations Management Journal, 10(4), 383–404. https://doi.org/10.1111/j.1937-5956.2001.tb00083.x
  • Sousa, R., & Voss, C. A. (2002). Quality Management re-visited: A reflective review and agenda for future research. Journal of Operations Management, 20(1), 91–109. https://doi.org/10.1016/S0272-6963(01)00088-2
  • Stake, R. (1995). The art of case study research. SAGE Publications Ltd.
  • Sun, Y., Yang, C., Shen, X.-L., & Wang, N. (2020). When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichanel service usage. International Journal of Information Management, 54, 102200. https://doi.org/10.1016/j.ijinfomgt.2020.102200
  • Swedish Standards Institute. (2015) . Quality Management Systems - Fundamentals and vocabulary (SS-EN ISO 9000:2015). Swedish Standards Institute.
  • Taylor, C. (1979). The interpretation and the sciences of man. In P. Rabinow & W. M. Sullivan (Eds.), Interpretive social science. A reader (Vol. 25(1), pp. 3-51). University of California Press.
  • Voss, C., Tsikriktsis, N., & Frohlich, M. (2002). Case research in operations management. International Journal of Operations & Production Management, 22(2), 195–219. https://doi.org/10.1108/01443570210414329
  • Waddell, D., & Mallen, D. (2001). Quality managers: Beyond 2000? Total Quality Management, 12(3), 373–384. https://doi.org/10.1080/09544120120034519
  • Wen, D., Sun, X., & Yan, D. (2020). The quality movement: Where are we going? Past, present and future. in press. Total Quality Management & Business Excellence.
  • Yin, R. K. (2014). Case study research: Design and methods. SAGE Publications, Inc.
  • Zangiacomi, A., Oesterle, J., Fornasiero, R., Sacco, M., & Azevedo, A. (2017). The implementation of digital technologies for operations management: A case study for manufacturing apps. Production Planning & Control, 28(16), 1318–1331. https://doi.org/10.1080/09537287.2017.1375142
  • Zu, X. (2009). Infrastructure and core quality management practices: How do they affect quality? International Journal of Quality and Reliability Management, 26(2), 129–149. https://doi.org/10.1108/02656710910928789