1,916
Views
0
CrossRef citations to date
0
Altmetric
MANAGEMENT

Psychological empowerment and organizational citizenship behavior in the information communications and technology (ICT) sector: A moderated- mediation model

ORCID Icon, ORCID Icon & ORCID Icon
Article: 2200599 | Received 07 Jul 2022, Accepted 03 Apr 2023, Published online: 16 Apr 2023

References

  • Abdulrab, M., Zumrah, A. R., Almaamari, Q., Al-Tahitah, A. N., Isaac, O., & Ameen, A. (2018). The role of psychological empowerment as a mediating variable between perceived organizational support and organizational citizenship behaviour in Malaysian higher education institutions. International Journal of Management and Human Science, 2(3), 1–19.
  • Al Dalahmeh, M., Héder-Rima, M. (2021). The effect of talent management practices on employee turnover intention in the information and communication technologies (ICTs) sector: Case of Jordan, 18(4), 59–71. https://doi.org/10.21511/ppm.18(4).2020.06
  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411. https://doi.org/10.1037/0033-2909.103.3.411
  • Anitha, L., & Sundharavadivel, D. (2012). Information and communication technology (ICT) and women empowerment. International Journal of Advanced Research in Management and Social Sciences, 1(4), 143–152.
  • Bani, M., Yasoureini, M., & Mesgarpour, A. (2014). A study on relationship between employees’ psychological empowerment and organizational commitment. Management Science Letters, 4(6), 1197–1200. https://doi.org/10.5267/j.msl.2014.5.007
  • Bavik, A., Bavik, Y. L., & Tang, P. M. (2017). Servant leadership, employee job crafting, and citizenship behaviors: A cross-level investigation. Cornell Hospitality Quarterly, 58(4), 364–373. https://doi.org/10.1177/1938965517719282
  • Becton, J. B., Carr, J. C., Mossholder, K. W., & Walker, H. J. (2017). Differential effects of task performance, organizational citizenship behavior, and job complexity on voluntary turnover. Journal of Business and Psychology, 32(4), 495–508. https://doi.org/10.1007/s10869-016-9461-x
  • Berg, J. M., Wrzesniewski, A., & Dutton, J. E. (2010). Perceiving and responding to challenges in job crafting at different ranks: When proactivity requires adaptivity. Journal of Organizational Behavior, 31(2–3), 158–186. https://doi.org/10.1002/job.645
  • Bruning, P. F., & Campion, M. A. (2018). A role–resource approach–avoidance model of job crafting: A multimethod integration and extension of job crafting theory. Academy of Management Journal, 61(2), 499–522. https://doi.org/10.5465/amj.2015.0604
  • Byrne, B. M. (2010). Structural equation modeling with AMOS: Basic concepts, applications, and programming (multivariate applications series). Taylor & Francis Group.
  • Cheng, J. C., & Yi, O. (2018). Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support. International Journal of Hospitality Management, 72, 78–85. https://doi.org/10.1016/j.ijhm.2018.01.005
  • Chien, M. H. (2003). A study to improve organizational citizenship behaviors. In MODSIM 2003 International Congress on Modelling and Simulation. Integrative Modelling of Biophysical, Social, and Economic Systems for Resource Management Solutions (Vol. 14, pp. 1364–1367). Townsville. https://www.mssanz.org.au/MODSIM03/Volume_03B
  • Coehoorn, E. (2017). The mediating role of job crafting in the relationship between psychological empowerment and employee performance. Work Design, http://arno.uvt.nl/show.cgi?fid=144720.
  • Collins, D. (1995). Rooting for empowerment? Empowerment in Organizations, 5(4), 202–212.
  • Deci, E. L., & Ryan, R. M. (2008). Self-determination theory: A macrotheory of human motivation, development, and health. Canadian Psychology/Psychologie Canadienne, 49(3), 182–185. https://doi.org/10.1037/a0012801
  • Demerouti, E. (2014). Design your own job through job crafting. European Psychologist, 19(4), 237–247. https://doi.org/10.1027/1016-9040/a000188
  • Demerouti, E., Bakker, A. B., & Gevers, J. M. (2015). Job crafting and extra-role behavior: The role of work engagement and flourishing. Journal of Vocational Behavior, 91, 87–96. https://doi.org/10.1016/j.jvb.2015.09.001
  • Devotto, R., Freitas, C. P., & Wechsler, S. M. (2020). The role of job crafting on the promotion of flow and wellbeing. Revista de Administração Mackenzie, 21(2), 1–25. https://doi.org/10.1590/1678-6971/eramd200113
  • Ding, H., Yu, E., Chu, X., Li, Y., & Amin, K. (2020). Humble leadership affects organizational citizenship behavior: The sequential mediating effect of strengths use and job crafting. Frontiers in Psychology, 11(65), 1–11. https://doi.org/10.3389/fpsyg.2020.00065
  • Dong, L. N. T., & Phuong, N. N. D. (2018). Organizational justice, job satisfaction and organizational citizenship behavior in higher education institutions: A research proposition in Vietnam. The Journal of Asian Finance, Economics and Business, 5(3), 113–119. https://doi.org/10.13106/jafeb.2018.vol5.no3.113
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
  • George, E., & Zakkariya, K. A. (2018). Psychological empowerment and job satisfaction in the banking sector. Psychological Empowerment and Job Satisfaction in the Banking Sector. Springer.
  • Gong, B., Greenwood, R. A., Hoyte, D., Ramkissoon, A., & He, X. (2018). Millennials and organizational citizenship behavior: The role of job crafting and career anchor on service. Management Research Review, 41(7), 774–778. https://doi.org/10.1108/MRR-05-2016-0121
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Prentice Hall.
  • Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis (Vol. 5, No. 3, pp. 207–219). Upper Saddle River, NJ: Prentice hall.
  • Hakanen, J. J., Seppälä, P., & Peeters, M. C. (2017). High job demands, still engaged and not burned out? The role of job crafting. International Journal of Behavioral Medicine, 24(4), 619–627. https://doi.org/10.1007/s12529-017-9638-3
  • Harbridge, R. R. (2018). Psychological Empowerment and Job Crafting among Registered Nurses Working in Public Health in Ontario, Canada. Central Michigan University.
  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55. https://doi.org/10.1080/10705519909540118
  • Irvin, R. (2017). Job crafting and organizational citizenship behavior: Believing in your creative ability to better your job and organization (Doctoral dissertation, Kansas State University).
  • Jalal, R. N., Zeb, N., & Fayyaz, U. E. (2019). The effect of personality traits on employee job satisfaction with moderating role of Islamic work ethics. The Journal of Asian Finance, Economics and Business, 6(2), 161–171. https://doi.org/10.13106/jafeb.2019.vol6.no2.161
  • John, O. P., & Srivastava, S. (1999). The Big Five trait taxonomy: History, measurement, and theoretical perspectives. Handbook of Personality: Theory and Research, 2(1999), 102–138.
  • Joo, B. K., & Shim, J. H. (2010). Psychological empowerment and organizational commitment: The moderating effect of organizational learning culture. Human Resource Development International, 13(4), 425–441. https://doi.org/10.1080/13678868.2010.501963
  • Jordan - Country Commercial Guide. (2021, October 25). Information and Communication Technology. Retrieved April 12, 2022 , from https://www.trade.gov/country-commercial-guides/jordan-information-and-communication-technology
  • Kamdron, T., & Randmann, L. (2022). Relationships between psychological empowerment and job crafting: The mediating role of job involvement. Journal of Organizational Psychology, 22(2), 31–46.
  • Khan, M. M., Mubarik, M. S., Islam, T., Rehman, A., Ahmed, S. S., Khan, E., & Sohail, F. (2021). How servant leadership triggers innovative work behavior: Exploring the sequential mediating role of psychological empowerment and job crafting. European Journal of Innovation Management, 25(4). https://doi.org/10.1108/EJIM-09-2020-0367
  • Kilic, E., Tatar, B., & Erdil, O. (2020). A research on the relationship between job crafting, Psychological empowerment and turnover intention. Journal of Yaşar University, 15(Special Issue), 192–200.
  • Kira, M., van Eijnatten, F. M., & Balkin, D. B. (2010). Crafting sustainable work: Development of personal resources. Journal of Organizational Change Management, 23(5), 616–632. https://doi.org/10.1108/09534811011071315
  • Kline, R. B. (2015). Principles and practice of structural equation modeling. Guilford publications.
  • Liu, X., Yu, T., & Wan, W. (2020). Stick to convention or bring forth the new? Research on the relationship between employee conscientiousness and job crafting. Frontiers in Psychology, 11, 1038. https://doi.org/10.3389/fpsyg.2020.01038
  • Magdaleno, J., Caballer, A., Sora, B., García-Buades, M. E., & Rodríguez, I. (2022). The Mediating role of job crafting of social resources in the relationship between job autonomy, self-efficacy, and organizational citizenship behavior. Employee Responsibilities and Rights Journal, 34(1)1–16.
  • Mat Aji, Z., Mohd Affendi, S. A., Sheik Osman, W. R., & Yusop, N. I. (2010). A conceptual model for psychological empowerment of telecentre users. Computer and Information Science, 3(3), 71–79. https://doi.org/10.5539/cis.v3n3p71
  • Matsuo, M. (2019). Personal growth initiative as a predictor of psychological empowerment: The mediating role of job crafting. Human Resource Development Quarterly, 30(3), 343–360. https://doi.org/10.1002/hrdq.21347
  • Moura, D., Orgambídez-Ramos, A., & de Jesus, S. N. (2015). Psychological empowerment and work engagement as predictors of work satisfaction: A sample of hotel employees. Journal of Spatial and Organizational Dynamics, 3(2), 125–134.
  • Mousa, M. (2019). Organizational inclusion and academics’ psychological contract: Can responsible leadership mediate the relationship? Equality, Diversity and Inclusion: An International Journal, 39(2), 126–144. https://doi.org/10.1108/EDI-01-2019-0014
  • Mousa, M., & Chaouali, W. (2022). Job crafting, meaningfulness and affective commitment by gig workers towards crowdsourcing platforms. Personnel Review. https://doi.org/10.1108/PR-07-2021-0495
  • Mousa, M., Chaouali, W., & Mahmood, M. (2022). The inclusion of gig employees and their career satisfaction: Do individual and collaborative job crafting play a role? Public Organization Review, 1–14. https://doi.org/10.1007/s11115-021-00596-4
  • Mushraf, A. M., Al-Saqry, R., & Obaid, H. J. (2015). The impact of big five personality factors on organizational citizenship behavior. International Journal of Management Science, 2(5), 93–97.
  • Najari, R., Ahmadi, F., & Habibitabar, Z. (2011). Study of relationship between personality and organizational citizenship behavior (OCB) in public organizations in Iran. Interdisciplinary Journal of Contemporary Research in Business, 3(2), 472–483.
  • Niessen, C., Weseler, D., & Kostova, P. (2016). When and why do individuals craft their jobs? The role of individual motivation and work characteristics for job crafting. Human Relations, 69(6), 1287–1313. https://doi.org/10.1177/0018726715610642
  • Nikpour, A. (2018). Psychological empowerment and organizational innovation: Mediating role of job satisfaction and organizational commitment. International Journal of Organizational Leadership, 7(2), 106–119. https://doi.org/10.33844/ijol.2018.60421
  • Nonnis, M., Massidda, D., Cabiddu, C., Cuccu, S., Pedditzi, M. L., & Cortese, C. G. (2020). Motivation to donate, job crafting, and organizational citizenship behavior in blood collection volunteers in non-profit organizations. International Journal of Environmental Research and Public Health, 17(3), 934–950. https://doi.org/10.3390/ijerph17030934
  • OECD. (2020). A roadmap toward a common framework for measuring the digital economy. Retrieved from https://www.oecd.org/sti/roadmap-toward-a-common-framework-for-measuring-the-digital-economy.pdf.
  • O’Neill, O. (2002). Reith lectures 2002: A question of trust. Lecture 4: Trust and transparency. BBC Reith Lect. http://www.bbc.co.uk/radio4/reith2002/4.shtml
  • Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books.
  • Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36(4), 827–856. https://doi.org/10.1177/0149206310363732
  • Patki, S. M., & Abhyankar, S. C. (2016). Big-five personality factors as predictors of organizational citizenship behavior: A complex interplay. The International Journal of Indian Psychology, 3(2), 136–146. https://doi.org/10.25215/0302.168
  • Pletzer, J. L., Oostrom, J. K., & de Vries, R. E. (2021). HEXACO personality and organizational citizenship behavior: A domain-and facet-level meta-analysis. Human Performance, 34(2), 126–147. https://doi.org/10.1080/08959285.2021.1891072
  • Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestion for future research. Human Performance, 10(2), 133–151. https://doi.org/10.1207/s15327043hup1002_5
  • Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. The Journal of Applied Psychology, 94(1), 122. https://doi.org/10.1037/a0013079
  • Roberts, B. W., Jackson, J. J., Fayard, J. V., Edmonds, G., & Meints, J. (2009). Conscientiousness.In Handbook of individual differences in social behavior. The Guilford Press.
  • Rosso, B. D., Dekas, K. H., & Wrzesniewski, A. (2010). On the meaning of work: A theoretical integration and review. Research in Organizational Behavior, 30, 91–127. https://doi.org/10.1016/j.riob.2010.09.001
  • Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. The American Psychologist, 55(1), 68. https://doi.org/10.1037/0003-066X.55.1.68
  • Shah, T. A., Khattak, M. N., Zolin, R., & Shah, S. Z. A. (2019). Psychological empowerment and employee attitudinal outcomes: The pivotal role of psychological capital. Management Research Review, 42(7), 797–817. https://doi.org/10.1108/MRR-05-2018-0194
  • Shin, Y., & Hur, W. M. (2019). Linking flight attendants’ job crafting and OCB from a JD-R perspective: A daily analysis of the mediation of job resources and demands. Journal of Air Transport Management, 79, 101681. https://doi.org/10.1016/j.jairtraman.2019.101681
  • Shore, L. M., Randel, A. E., Chung, B. G., Dean, M. A., Holcombe Ehrhart, K., & Singh, G. (2011). Inclusion and diversity in work groups: A review and model for future research. Journal of Management, 37(4), 1262–1289. https://doi.org/10.1177/0149206310385943
  • Shusha, A. (2014). The effects of job crafting on organizational citizenship behavior: Evidence from Egyptian medical centers. International Business Research, 7(6), 140–149. https://doi.org/10.5539/ibr.v7n6p140
  • Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38(5), 1442–1465. https://doi.org/10.2307/256865
  • Spreitzer, G. (2008). Taking Stock: A Review of More Than Twenty Years of Research on Empowerment at Work1. The SAGE Handbook of Organizational Behavior: Volume One: Micro Approaches, 1, 54–72.
  • Srivastava, S., & Pathak, D. (2020). The role of moderators in linking job crafting to organizational citizenship behaviour: A study on the indian hospitality sector. Vision, 24(1), 101–112. https://doi.org/10.1177/0972262919869747
  • Sun, X. (2016). Psychological empowerment on job performance—mediating effect of job satisfaction. Psychology, 7(04), 584. https://doi.org/10.4236/psych.2016.74060
  • Thompson, P. S., Bergeron, D. M., & Bolino, M. C. (2020). No obligation? How gender influences the relationship between perceived organizational support and organizational citizenship behavior. The Journal of Applied Psychology, 105(11), 1338. https://doi.org/10.1037/apl0000481
  • Tian, W., Wang, H., & Rispens, S. (2021). How and when job crafting relates to employee creativity: The important roles of work engagement and perceived work group status diversity. International Journal of Environmental Research and Public Health, 18(1), 291–308. https://doi.org/10.3390/ijerph18010291
  • Tims, M., & Bakker, A. B. (2010). Job crafting: Towards a new model of individual job redesign. SA Journal of Industrial Psychology, 36(2), 1–9. https://doi.org/10.4102/sajip.v36i2.841
  • Tummers, L. G., & Bakker, A. B. (2021). Leadership and job demands-resources theory: A systematic review. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.722080
  • Turnipseed, D. L. (2018). Emotional intelligence and OCB: The moderating role of work locus of control. The Journal of Social Psychology, 158(3), 322–336. https://doi.org/10.1080/00224545.2017.1346582
  • Turnipseed, D. L., & VandeWaa, E. A. (2020). The little engine that could: The impact of psychological empowerment on organizational citizenship behavior. International Journal of Organization Theory & Behavior, 23(4), 281–296. https://doi.org/10.1108/IJOTB-06-2019-0077
  • Udin, U., & Yuniawan, A. (2020). Psychological capital, personality traits of big-five, organizational citizenship behavior, and task performance: Testing their relationships. The Journal of Asian Finance, Economics and Business, 7(9), 781–790. https://doi.org/10.13106/jafeb.2020.vol7.no9.781
  • Van den Heuvel, M., Demerouti, E., Bakker, A. B., & Schaufeli, W. B. (2010). Personal.
  • Wilmot, M. P., & Ones, D. S. (2019). A century of research on conscientiousness at work. Proceedings of the National Academy of Sciences, 116(46), 23004–23010.
  • Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26(2), 179–201. https://doi.org/10.2307/259118
  • Yang, R., Ming, Y., Ma, J., & Huo, R. (2017). How do servant leaders promote engagement? A bottom-up perspective of job crafting. Social Behavior and Personality: An International Journal, 45(11), 1815–1827. https://doi.org/10.2224/sbp.6704
  • Yang, Q. I., & Wei, H. (2018). The impact of ethical leadership on organizational citizenship behavior: The moderating role of workplace ostracism. Leadership & Organization Development Journal, 39(1), 100–113. https://doi.org/10.1108/LODJ-12-2016-0313
  • Zhang, C., & Liu, L. (2021). The effect of job crafting to job performance. Knowledge Management Research & Practice, 19(2), 253–262. https://doi.org/10.1080/14778238.2020.1762517
  • Zimmerman, M. A. (1995). Psychological empowerment: Issues and illustrations. American Journal of Community Psychology, 23(5), 581–599. https://doi.org/10.1007/BF02506983