Service system innovation and firm competitiveness in an emerging market: The role of corporate governance system

References

• Agha, S., Alrubaiee, L., & Jamhour, M. (2011). Effect of core competence on competitive advantage and organisational performance. International Journal of Business & Management, 7(1), 192–23. https://doi.org/10.5539/ijbm.v7n1p192
   Google Scholar
• Ai, T. H., & Ushakov, D. (2019). Taxation regime and macroeconomic systems’ dynamics. Global Trends of Modernization in Budgeting and Finance. https://doi.org/10.4018/978-1-5225-7760-7.ch011
   Google Scholar
• Akbar, S., Poletti-Hughes, J., El-Faitouri, R., & Shah, S. Z. A. (2016). More on the relationship between corporate governance and firm performance in the UK: Evidence from the application of generalized method of moments estimation. Research in International Business and Finance, 38(2016), 417–429. https://doi.org/10.1016/j.ribaf.2016.03.009
   Google Scholar
• Akhuand, A., & Abbas, S. (2021). Modeling determinants of competitiveness: A case of textile sector of Pakistan. The Journal of the Textile Institute, 114(1), 1–13. https://doi.org/10.1080/00405000.2021.2020415
   Web of Science ®Google Scholar
• Akpan, E. E., Al-Faryan, M. A. S., & Iromaka, J. F. (2022). Corporate governance and firm innovation: Evidence from indigenous oil firms in Sub-Saharan Africa. Cogent Business & Management, 9(1), 1–22. https://doi.org/10.1080/23311975.2022.2140747
   Web of Science ®Google Scholar
• Akpan, E. E., Johnny, E., & Sylva, W. (2022). Dynamic capabilities and organisational resilience of manufacturing firms in Nigeria. Vision, 26(1), 48–64. https://doi.org/10.1177/0972262920984545
   Google Scholar
• Alexe, C. G., Alexe, C. M., & Militaru, G. M. (2014). Idea management in the innovation process. Network Intelligence Studies, 2(4), 143–152.
   Google Scholar
• Alter, S. (2008). Service system innovation. In M. Barrett, E. Davidson, C. Middleton, & J. DeGross (Eds.), Information technology in the service economy: Challenges and possibilities for the 21st century (Vol. 267, pp. 61–80). IFIP (International Federation for Information Processing). https://doi.org/10.1007/978-0-387-09768-8_5
   Google Scholar
• Altintas, G., Ambrosini, V., & Gudergan, S. (2022). MNE dynamic capabilities in (un)related diversification. Journal of International Management, 28(1), 1–21. https://doi.org/10.1016/j.intman.2021.100889
   Web of Science ®Google Scholar
• Anik, R., Nadjadji, A., & Suwignjo, P. (2010). Analysis of internal and external factors for competitive advantage of Indonesian contractors. Journal of Economics and Engineering, 2(4), 51–68. https://doi.org/10.6007/IJARAFMS/v8-i2/4137
   Google Scholar
• Annicet, B. N. M., Oki, T. E. E., & Aloysius, N. M. (2020). Globalisation: Blessing or curse for Sub-Saharan Africa competitiveness. International Journal of Advanced Research, 8(7), 720–734. https://doi.org/10.21474/IJAR01/11331
   Google Scholar
• Anyebe, D. I., & Zubairu, U. M. (2019). Service innovation and performance of telecommunication firms in FCT, Abuja. Nile Journal of Business and Economics, 11, 32–58. http://journal.nileuniversity.edu.ng/index.php/NileJBE/
   Google Scholar
• Asensio-López, D., Cabeza-García, L., & González-Álvarez, N. (2019). Corporate governance and innovation: A theoretical review. European Journal of Management and Business Economics, 28(3), 266–284. https://doi.org/10.1108/EJMBE-05-2018-0056
   Web of Science ®Google Scholar
• Badinelli, R., Barile, S., Ng, I., Polese, F., Saviano, M., DiNauta, P., & Gummesson, E. (2012). Viable service systems and decision making in service management. Journal of Service Management, 23(4), 498–526. https://doi.org/10.1108/09564231211260396/
   Web of Science ®Google Scholar
• Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equations models. Journal of Academy of Marketing Science, 16(1), 74–94. https://doi.org/10.1007/BF02723327
   Google Scholar
• Barney, J. B. (2014). Gaining and sustaining competitive advantage. Pearson Higher Ed.
   Google Scholar
• Baruah, D., Nath, T., & Bora, D. (2015). Impact of service quality dimensions on customer satisfaction in telecom sector. International Journal of Engineering Trends and Technology, 27(2), 111–117. https://doi.org/10.14445/22315381/IJETT-V27P219
   Google Scholar
• Campbell, J. M., & Park, J. (2016). Internal and external resources of competitive advantage for small business success: Validation across family ownership. International Journal of Entrepreneurship & Small Business, 27(4), 505–524. https://doi.org/10.1504/IJESB.2016.075016
   Google Scholar
• Chesula, M. W., & Kilika, J. (2020). Strategic information technology and performance of telecommunication firms in Kenya. International Journal of Scientific & Research Publications, 10(12), 183–212. https://doi.org/10.29322/IJSRP.10.12.2020.p10817
   Google Scholar
• Clark, J., & Guy, K. (1998). Innovation and competitiveness: A review. Technology Analysis & Strategic Management, 10(3), 363–395. https://doi.org/10.1080/09537329808524322
   Web of Science ®Google Scholar
• Coelho, A. S., Lisboa, A., Pinho, J. C. M. R. (2022). Entrepreneurial orientation and dynamic capabilities, research anthology on strategies for maintaining successful family firms. Information Resources Management Association. https://doi.org/10.4018/978-1-6684-3550-2.ch034
   Google Scholar
• Cohen, J. W. (1988). Statistical power analysis for behavioural sciences (2nd ed.). Hilladale, Lawrence Erlbaum Associates.
   Google Scholar
• de Almeida, J. E. F., & Dalmácio, F. Z. (2015). The effects of corporate governance and product market competition on analysts’ forecasts: Evidence from the Brazilian capital market. The International Journal of Accounting, 50(3), 316–339. https://doi.org/10.1016/j.intacc.2015.07.007
   Google Scholar
• Doroodian, M., Ab-Rahman, M. N., Kamarulzaman, Y., & Muhamad, N. (2014). Designing and validating a model for measuring innovation capacity construct. Advances in Decision Sciences, 20(14), 1–11. https://doi.org/10.1155/2014/576596
   Google Scholar
• Efendi, S., Sugiono, E., Sufyati, G. E., Hendryadi, H., & Hendryadi. (2020). Building innovation and competitiveness for low technology manufacturing SMEs through imitating capability and learning: The case of Indonesia. Cogent Social Sciences, 6(1), 1803515. https://doi.org/10.1080/23311886.2020.1803515
   Web of Science ®Google Scholar
• Efrat, K., Hughes, P., Nemkova, E., Souchon, A. L., & Sy-Changco, J. (2018). Leveraging of dynamic export capabilities for competitive advantage and performance consequences: Evidence from China. Journal of Business Research, 84, 114–124. https://doi.org/10.1016/j.jbusres.2017.11.018
   Web of Science ®Google Scholar
• Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10–11), 1105–1121. https://doi.org/10.1002/1097-0266(200010/11)21:10/11<1105:AID-SMJ133>3.0.CO;2-E
   Web of Science ®Google Scholar
• Ezenwakwelu, C. A., Akpan, E. E., & Ogbogu-Asogwa, O. I. (2021). Enabling service innovation through dynamic capabilities: Insight from telecommunication firms. International Journal of Business and Management Invention, 10(5), 54–63. https://www.ijbmi.org/papers/Vol105/Ser-1/H1005015463.pdf
   Google Scholar
• Feizi, P. (2019). Change management in telecommunication departments: A case study in East Azerbaijan telecommunication company. JMDMA, 1(3), 67–71. https://www.ijbmi.org/papers/Vol105/Ser-1/H1005015463.pdf/
   Google Scholar
• Fincham, J. (2008). Response rates and responsiveness for surveys, standards, and the journal. American Journal of Pharmaceutical Education, 72(2), 1–3. https://doi.org/10.5688/aj720243
   PubMed Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Friedrichsen, M., Zarea, H., Tayebi, A., & Abad, F. A. S. (2017). Competitive strategies of knowledge and innovation commercialization: A unified SWOT and fuzzy AHP Approach. AD-Minister, 30, 45–72. https://doi.org/10.17230/ad-minister.30.3
   Google Scholar
• Froehle, C. M., & Roth, A. V. (2007). Resource-process framework of new service development. Production & Operations Management, 16(2), 169–188. https://doi.org/10.1111/j.1937-5956.2007.tb00174.x
   Web of Science ®Google Scholar
• Geisser, S. (1975). The predictive sample re-use method with applications. Journal of the American Statistical Association, 70(350), 320–328. https://doi.org/10.1080/01621459.1975.10479865
   Web of Science ®Google Scholar
• Grabowska, S. (2016). Business model metallurgical company built on the competitive advantage. In Proceedings of the 25th International Conference on Metallurgy and Materials, METAL 2016, Brno, Czech Republic, (pp. 1800–1818). https://www.confer.cz/metal/2016/read/2002-business-model-metallurgical-company-built-on-the-competitive-advantage.pdf
   Google Scholar
• Grabowska, S., & Saniuk, S. (2022). Assessment of the competitiveness and effectiveness of an open business model in the industry 4.0 environment. Journal of Open Innovation, Technology, Market, and Complexities, 8(1), 57. https://doi.org/10.3390/joitmc8010057
   Google Scholar
• Gu, Y. (2022). Ceos’ uncommon names and corporate innovation. Cogent Economics & Finance, 10(1), 2147646. https://doi.org/10.1080/23322039.2022.2147646
   Web of Science ®Google Scholar
• Ha, S. U. (2010). Impact of exploitation and exploration on the firm performance. The Korean Academic Society of Business Administration, 39(4), 907–937.
   Google Scholar
• Hair, J. J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
   Web of Science ®Google Scholar
• Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modelling (PLS-SEM) (2nd) ed. Sage Publications. https://doi.org/10.15358/9783800653614
   Google Scholar
• Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sartedt, M. (2014). A primer on partial least squares structural equation modeling. Sage.
   Google Scholar
• Hakhverdyan, D., & Shahinyan, M. (2022). Competitiveness, innovation and productivity of the country. Marketing & Management of Innovations, 1(1), 108–123. https://doi.org/10.21272/mmi.2022.1-08
   Google Scholar
• Harrison, J. S., & Coombs, J. E. (2012). The moderating effects from corporate governance characteristics on the relationship between available slack and community-based firm performance. Journal of Business Ethics, 107(4), 409–422. https://doi.org/10.1007/s10551-011-1046-z
   Web of Science ®Google Scholar
• Ha, T. X., & Tran, T. T. (2022). The impact of product market competition on firm performance through the mediating of corporate governance index: Empirical of listed companies in Vietnam. Cogent Business & Management, 9(1), 1–19. https://doi.org/10.1080/23311975.2022.2129356
   Web of Science ®Google Scholar
• Hove-Sibanda, P., Sibanda, K., & Pooe, D. (2017). The impact of corporate governance on firm competitiveness and performance of small and medium enterprises in South Africa: A case of small and medium enterprises in Vanderbijlpark. Acta Commercii, 17(1), 1–11. https://doi.org/10.4102/ac.v17i1.446
   Google Scholar
• Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195–204. doi:https://doi.org/10.1002/(SICI)1097-0266(199902)20:2<195:AID-SMJ13>3.0.CO;2-7
   Web of Science ®Google Scholar
• Ismail, M. D. (2013). Learning orientation and trust in small and medium enterprise (SME) export competitive advantage. Asian Academy of Management Journal, 18(2), 153–179. http://eprints.usm.my/36611/1/art_8_(153-179).pdf
   Google Scholar
• Javaid, M. E., & Afridi, M. A. (2015). Determinants of competitiveness in textile industry of Pakistan. International Letters of Social and Humanistic Sciences, 61, 105–115. https://doi.org/10.18052/www.scipress.com/ILSHS.61.105
   Google Scholar
• Jegede, O. O., Ilori, M. O., Sonibare, J. A., Oluwale, B. A., & Siyanbola, W. O. (2012). Factors influencing innovation and competitiveness in the service sector in Nigeria: A sub-sectoral approach. Management, 2(3), 69–79. https://doi.org/10.5923/j.mm.20120203.03
   Google Scholar
• Johnson, S. (2015). Education and international competitiveness. Journal of Initial Teacher Inquiry, 1, 22–25. http://hdl.handle.net/10092/11441
   Google Scholar
• Katarzyna, S., & Zdzisława, D. (2014). Managerial competencies and innovations in the company – the case of enterprises in Poland. Business, Management and Education, 12(2), 266–282. https://doi.org/10.3846/bme.2014.240
   Google Scholar
• Khaled, E. S., & Hadia, A. A. (2014). Developing idea management systems: Guidelines for success. Journal of Advanced Management Science, 2(4), 279–286. https://doi.org/10.12720/joams.2.4.279-286
   Google Scholar
• Kharlamova, G., & Vertelieva, G. (2013). The international competitiveness of countries: Economic-mathematical approach. Economics & Sociology, 6(2), 39–52. https://doi.org/10.14254/2071-789X.2013/6-2/4
   Google Scholar
• Kiveu, M. N., Namusonge, M., & Muathe, S. (2019). Effect of innovation on firm competitiveness: The case of manufacturing SMEs in Nairobi County, Kenya. International Journal of Business Innovation and Research, 18(3), 307–327. https://doi.org/10.1504/IJBIR.2019.098251
   Google Scholar
• Kotler, P., & Armstrong, G. (2013). Principles of marketing. Pearson Education.
   Google Scholar
• Kotler, P., & Keller, K. L. (2012). Marketing management (14th ed.). Prentice Hall International.
   Google Scholar
• Lau, F. (2017). Methods for survey studies. In F. Lau & C. Kuziemsky, (Eds.) Handbook of ehealth evaluation: An evidence-based approach. University of Victoria. 2017 Feb 27 InternetAvailable from https://www.ncbi.nlm.nih.gov/books/NBK481602/
   Google Scholar
• Lee, D. S., & Chung, L. C. (2010). A study on the effect of technological innovation capability and technology commercialization capability on business performance in SMEs of Korea. Small Business Research, 32(1), 65–87. http://www.kasbs.or.kr/board/board.asp?act=detail_read&bbs=learned_list&ytop1=a&no=133&gubun=1#self
   Google Scholar
• Lempinen, H., & Rajala, R. (2014). Exploring multi-actor value creation in IT service processes. Journal of Information Technology, 29(2), 170–185. https://doi.org/10.1057/jit.2014.1
   Web of Science ®Google Scholar
• Littunen, H., Tohmo, T., & Storhammar, E. (2021). Innovation among SMEs in Finland: The impact of stakeholder engagement and firm-level characteristics. Journal of Entrepreneurship, Management, and Innovation, 17(4), 157–196.
   Web of Science ®Google Scholar
• Lovelock, C. H., Vandermerwe, S., Lewis, B., & Fernie, S. (2016). Services marketing. Edinburgh Business School, Heriot-Watt University Edinburgh.
   Google Scholar
• Lusch, R. F., & Nambisan, S. (2015). Service innovation: A service-dominant (S-D) logic perspective. Management Information Systems Quarterly, 39(1), 155–175. https://doi.org/10.25300/MISQ/2015/39.1.07
   Web of Science ®Google Scholar
• Mahmood, D., Mohd, N., Rahman, A., Yusniza, K., & Norhamidi, M. (2014). Designing and validating a model for measuring innovation capacity construct. Advances in Decision Sciences, 2, 4–12. https://doi.org/10.1155/2014/576596/
   Google Scholar
• Mathis, W. J. (2011). Is education the key to global economic competitiveness? The Teacher Educator, 46(2), 89–97. https://doi.org/10.1080/08878730.2011.555637
   Google Scholar
• Meena, M. E., & Geng, J. (2022). Dynamic competition in telecommunications: A systematic literature review. SAGE Open. https://doi.org/10.1177/21582440221094
   Google Scholar
• Molokwu, V. B., Barreria, J., & Urban, B. (2013). Entrepreneurial orientation and corporate governance structures at the firm level in South African oil and gas industry. South African Journal of Human Resources Management, 11(1), 443–458. https://doi.org/10.4102/sajhrm.v11i1.443
   Google Scholar
• Moses, A. (2010). Business strategy and competitive advantage in family businesses in Ghana: The role of social networking relationships. Journal of Developmental Entrepreneurship, 16(1), 106–124, https://doi.org/10.1142/S1084946711001744
   Google Scholar
• Naliaka, V. W., & Namusonge, G. S. (2015). Role of inventory management on competitive advantage among manufacturing firms in Kenya: A case study of UNGA Group Limited. The International Journal of Academic Research in Business & Social Sciences, 5(5), 87–104. https://doi.org/10.6007/ijarbss/v5-i5/1595
   Google Scholar
• Neslihan, A., & Hüseyin, T. (2012). Defining and measuring competitiveness: A comparative analysis of Turkey with 11 potential rivals. International Journal of Basic & Applied Sciences, 12(2), 31–43. Paper ID: 123802-9090-IJBAS-IJENS.
   Google Scholar
• Nginyo, J. M., Ngui, T. K., & Ntale, J. F. (2018). Corporate governance practices and competitive advantage of Kenolkobil Company Limited, Kenya. International Journal of Business & Law Research, 6(3), 11–23. https://seahipaj.org/journals-ci/sept-2018/IJBLR/full/IJBLR-S-2-2018.pdf
   Google Scholar
• Nguyen, N. T. V., Nguyen, C. T. K., Ho, P. T. M., Nguyen, H. T., Ngu Yen, D. V., & McMillan, D. (2021). How does capital structure affect firm’s market competitiveness? Cogent Economics & Finance, 9(1), 2002501. https://doi.org/10.1080/23322039.2021.2002501
   Web of Science ®Google Scholar
• Noorani, I. (2014). Service innovation and competitive advantage. European Journal of Business and Innovation Research, 2(1), 12–38. http://www.eajournals.org/wp-content/uploads/Service-Innovation-and-Competitive-Advantage.pdf
   Google Scholar
• Nunnally, J. C. (1978). Psychometric theory (3rd ed.). McGraw-Hill.
   Google Scholar
• Nuryakin, N., & Maryati, T. (2022). Do green innovation and green competitive advantage mediate the effect of green marketing orientation on SMEs’ green marketing performance? Cogent Business & Management, 9(1), 1–19. https://doi.org/10.1080/23311975.2022.2065948
   Web of Science ®Google Scholar
• Obuba, O. K., & Alagah, A. D. (2022). Sensing capability and organisational competitiveness of manufacturing firms in South-South, Nigeria. International Academic Journal of Business Systems and Economics, 8(1), 01–12. http://accexgate.com/wp-content/uploads/2022/02/IAJBSE-2022-8-1-1.pdf
   Google Scholar
• Ofoegbu, C. W., & Onuoha, B. C. (2018). Dynamic capabilities and competitive advantage of fast foods restaurants. International Journal of Management Science and Business Administration, 4(3), 7–14. https://doi.org/10.18775/ijmsba.1849-5664-5419.2014.43.1001
   Google Scholar
• Olori, W. O., & Sylva, W. (2017). Corporate governance system and entrepreneurial orientation in the banking sector: Evidence from a developing country. International Journal of Innovation and Economic Development, 2(6), 29–48. https://doi.org/10.18775/ijied.1849-7551-7020.2015.26.2003
   Google Scholar
• Onwuegbuzie, A. J., & Collins, K. M. (2007). A typology of mixed methods sampling designs in social science research. The Qualitative Report, 12(2), 281–316. https://doi.org/10.46743/2160-3715/2007.1638
   Google Scholar
• Ou, Y. C., Hsu, L. C., & Ou, S. L. (2015). Social capital and dynamic capability driving competitive advantage: The moderating role of corporate governance. International Business Research, 8(5), 1–18. https://doi.org/10.5539/ibr.v8n5p1
   Google Scholar
• Paulo, R., Tiago, O., & Almira, F. (2019). The impact of e-service quality and customer satisfaction on customer behavior in online shopping. Heliyon, 5(10), 23–34. https://doi.org/10.1016/j.heliyon.2019.e02690
   Web of Science ®Google Scholar
• Perano, M., Casali, G. L., & Abbate, T. (2018). Service dominant logic, open innovation intermediaries and innovative capacities: Towards a theoretical framework. International Journal of Business & Management, 13(10), 146–160. https://doi.org/10.5539/ijbm.v13n10p146
   Google Scholar
• Peteraf, M. A. (2016). The cornerstones of competitive advantage: A resource‐based view. Strategic Management Journal, 14(3), 179–191. https://doi.org/10.1002/smj.4250140303
   Google Scholar
• Pettinger, T. (2017). International competitiveness Accessed February 17, 2022. https://www.economicshelp.org/trade2/international_competitiveness/
   Google Scholar
• Porter, M., Sachs, J., & Warner, A. (2000). Executive summary: Current competitiveness and growth competitiveness. The Global Competitiveness Report 2000. Oxford University Press. https://www.academia.edu/2917862/Executive_summary_Current_competitiveness_and_growth_competitiveness
   Google Scholar
• Rahimli, A. (2012). Knowledge management and competitive advantage. Information and Knowledge Management, 2(7), 37–43. https://iiste.org/Journals/index.php/IKM/article/view/3255
   Google Scholar
• Ringle, C. M., Sarstedt, M., & Straub, D. (2012). Editor’s comments: A critical look at the use of PLS-SEM. MIS Quarterly, 36(1), 3–14. https://doi.org/10.2307/41410402
   Web of Science ®Google Scholar
• Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. SmartPLS GmbH.
   Google Scholar
• Roberts, P. W., & Amit, R. (2003). The dynamics of innovative activity and competitive advantage: The case of Australian retail banking 1981 to 1995. Organization Science, 14(2), 107–122. https://doi.org/10.1287/orsc.14.2.107.14990
   Web of Science ®Google Scholar
• Rubalcaba, L. (2022). Understanding innovation in education: A service co-production perspective. Economies, 10(5), 96–112. https://doi.org/10.3390/economies10050096
   Web of Science ®Google Scholar
• Sachitra, V. (2016). Review of competitive advantage measurements: Reference on agribusiness sector. Journal of Scientific Research and Reports, 12(6), 1–11. https://doi.org/10.9734/JSRR/2016/30850
   Google Scholar
• Salunke, S. J., Weerawardena, J., & McColl-Kennedy, R. (2019). The central role of knowledge integration capability in service innovation-based competitive strategy. Industrial Marketing Management, 76, 144–156. https://doi.org/10.1016/j.indmarman.2018.07.004
   Web of Science ®Google Scholar
• Samsudin, Z., & Ismail, M. D. (2019). The concept of theory of dynamic capabilities in changing environment. The International Journal of Academic Research in Business & Social Sciences, 9(6), 1071–1078. https://doi.org/10.6007/IJARBSS/v9-i6/6068
   Google Scholar
• Schneider, S., & Spieth, P. (2013). Business model innovation: Towards an integrated future research agenda. International Journal of Innovation Management, 17(1), 1340001. https://doi.org/10.1142/S136391961340001X
   Google Scholar
• Seo, J., Kim, J., & Choi, W. (2015). The effects of commercialization capability in small and medium sized businesses on business performances: Focused on moderating effects of open innovation. Journal of Management & Strategy, 6(2), 70–82. https://doi.org/10.5430/jms.v6n2p70
   Google Scholar
• Sylva, W., & Ojiabo, U. (2018). Infrastructure operation capability and resilience of domestic airlines in Nigeria: Does managerial proactiveness matter? Information and Knowledge Management, 8(4), 50–76. https://iiste.org/Journals/index.php/IKM/article/view/42311/43578
   Google Scholar
• Teece, D. J. (2010). Business models, business strategy and innovation. Long Range Plan, 43(2–3), 172–194. https://doi.org/10.1016/j.lrp.2009.07.003
   Web of Science ®Google Scholar
• Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–535. https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509:AID-SMJ882>3.0.CO;2-Z
   Web of Science ®Google Scholar
• Tovar, H. G., & Figueroa, D. C. L. (2020). Identification of managerial competencies of the organisational leaders of the Passifloraceae production sector in the Huila Department. Cuadernos de Administración, 36(67), 61–78. https://doi.org/10.25100/cdea.v36i67.8453
   Google Scholar
• Wang, C. L., & Ahmed, P. K. (2004). The development and validation of the organisational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management, 7(4), 303–313. https://doi.org/10.1108/14601060410565056
   Google Scholar
• Wanyama, E. W. (2020). Moderating influence of corporate governance on organizational resources and performance: Evidence from regional development authorities in Kenya. Strategic Journal of Business & Change Management, 7(3), 29–45. http://strategicjournals.com/index.php/journal/article/view/1656
   Google Scholar
• Weerawardena, J., & McColl-Kennedy, J. R. (2002). New service development and competitive advantage: A conceptual model. Australasian Marketing Journal, 10(1), 13–23. https://doi.org/10.1016/S1441-3582(02)70140-7
   Google Scholar
• Wilden, R., Gudergan, S. P., Nielsen, B., & Lings, I. (2013). Dynamic capabilities and performance: Strategy, structure and environment. Long Range Planning, 46(1–2), 72–96. https://doi.org/10.1016/j.lrp.2012.12.001
   Web of Science ®Google Scholar
• World Economic Forum. (2014). The global competitiveness report 2014–2015.
   Google Scholar
• Yang, H., Qiu, R., & Chen, W. (2019, November 25). Smart service systems, operations management, and analytics. Proceedings of the 2019 INFORMS International Conference on Service Science, Pennsylvania, USA. https://doi.org/10.1007/978-3-030-30967-1
   Google Scholar
• Ying, Q., Hassan, H., & Ahmad, H. (2019). The role of a manager’s intangible capabilities in resource acquisition and sustainable competitive performance. Sustainability, 11(2), 527–546. https://doi.org/10.3390/su11020527
   Web of Science ®Google Scholar
• Žitkienė, R., Kazlauskienė, E., & Deksnys, M. (2015, May 28–30). Dynamic capabilities for service innovation. Paper presented at Management International Conference, Portoroz, Slovenia. https://www.fm-kp.si/zalozba/ISBN/978-961-266-181-6/99.pdf
   Google Scholar