Enhancing CSR activities to increase bank attractiveness

References

• Ajina, A. S., Japutra, A., Nguyen, B., Syed Alwi, S. F., & Al-Hajla, A. H. (2019). The importance of CSR initiatives in building customer support and loyalty: Evidence from Saudi Arabia. Asia Pacific Journal of Marketing & Logistics, 31(3), 691–18. https://doi.org/10.1108/apjml-11-2017-0284
   Web of Science ®Google Scholar
• Aktekin, T., Dutta, D. K., & Sohl, J. E. (2018). Entrepreneurial firms and financial attractiveness for securing debt capital: A Bayesian analysis. Venture Capital, 20(1), 27–50. https://doi.org/10.1080/13691066.2017.1336894
   Web of Science ®Google Scholar
• Atta-Mensah, J., & Dib, A. (2008). Bank lending, credit shocks, and the transmission of Canadian monetary policy. International Review of Economics & Finance, 17(1), 159–176. https://doi.org/10.1016/j.iref.2006.06.003
   Web of Science ®Google Scholar
• Barnett, M. L., Jermier, J. M., & Lafferty, B. A. (2006). Corporate reputation: The definitional landscape. Corporate Reputation Review, 9(1), 26–38. https://doi.org/10.1057/palgrave.crr.1550012
   Google Scholar
• Bolton, M. (2004). Customer centric business processing. International Journal of Productivity & Performance Management, 53(1), 44–51. https://doi.org/10.1108/17410400410509950
   Google Scholar
• Bugandwa, T. C., Kanyurhi, E. B., Bugandwa Mungu Akonkwa, D., & Haguma Mushigo, B. (2021). Linking corporate social responsibility to trust in the banking sector: Exploring disaggregated relations. International Journal of Bank Marketing, 39(4), 592–617. https://doi.org/10.1108/IJBM-04-2020-0209
   Web of Science ®Google Scholar
• Castelo Branco, M., & Lima Rodrigues, L. (2006). Communication of corporate social responsibility by Portuguese banks: A legitimacy theory perspective. Corporate Communications: An International Journal, 11(3), 232–248. https://doi.org/10.1108/13563280610680821
   Google Scholar
• CHONG, W. N., & Tan, G. (2010). Obtaining intangible and tangible benefits from corporate social responsibility. International Review of Business Research Papers, 6(4), 360. https://ink.library.smu.edu.sg/lkcsb_research/2939/
   Google Scholar
• Chung, K., Yu, J., Choi, M., & Shin, J. (2015). The Effects of CSR on customer satisfaction and loyalty in China: The moderating role of Corporate image. Journal of Economics, Business and Management, 3(5), 542–547. http://www.joebm.com/papers/243-M10014.pdf
   Google Scholar
• Demetriades, P. O., Rewilak, J. M., & Rousseau, P. L. (2023). Finance, growth and fragility. Journal of Financial Services Research, 1–21. https://doi.org/10.1007/s10693-023-00402-w
   Web of Science ®Google Scholar
• Diaconu, I.-R., & Oanea, D.-C. (2015). Determinants of bank’s stability. Evidence from CreditCoop. Procedia Economics and Finance, 32(15), 488–495. https://doi.org/10.1016/s2212-5671(15)01422-7
   Google Scholar
• Dijkstra, T. K., & Henseler, J. (2015). Consistent partial least squares path modeling. MIS Quarterly, 39(2), 297–316. https://doi.org/10.25300/MISQ/2015/39.2.02
   Web of Science ®Google Scholar
• El-Chaarani, H., & El-Abiad, Z. (2020 5). Determinants of banks reputation during crises. El-CHAARANI H and El-Abiad, 25. https://doi.org/10.2139/ssrn.3845201
   Google Scholar
• Forcadell, F. J., & Aracil, E. (2017). European banks’ reputation for corporate social responsibility. Corporate Social Responsibility & Environmental Management, 24(1), 1–14. https://doi.org/10.1002/csr.1402
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research This, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Freeman, R. E., & Reed, D. L. (1983). Stockholders and stakeholders: A new perspective on corporate governance. California Management Review, 25(3), 88–106. https://doi.org/10.2307/41165018
   Web of Science ®Google Scholar
• Gangi, F., Mustilli, M., & Varrone, N. (2018). The impact of corporate social responsibility (CSR) knowledge on corporate financial performance: Evidence from the European banking industry. Journal of Knowledge Management, 23(1), 110–134. https://doi.org/10.1108/JKM-04-2018-0267
   Web of Science ®Google Scholar
• Garvare, R., & Johansson, P. (2010). Management for sustainability–a stakeholder theory. Total Quality Management, 21(7), 737–744. https://doi.org/10.1080/14783363.2010.483095
   Web of Science ®Google Scholar
• Geng, L., Cui, X., Nazir, R., & An, N. B. (2022). How do CSR and perceived ethics enhance corporate reputation and product innovativeness? Economic Research-Ekonomska Istraživanja, 35(1), 5131–5149. https://doi.org/10.1080/1331677X.2021.2023604
   Web of Science ®Google Scholar
• Hair, R., JJ, S. M., & Ringle, C. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
   Web of Science ®Google Scholar
• Hair, F. J., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory & Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
   Google Scholar
• Hair, F. J., Jr., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM) an emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
   Google Scholar
• Hiller, J. S. (2013). The benefit corporation and corporate social responsibility. Journal of Business Ethics, 118(2), 287–301. https://doi.org/10.1007/s10551-012-1580-3
   Web of Science ®Google Scholar
• Holt, D. B., Quelch, J. A., & Taylor, E. L. (2004). How global brands compete. Harvard Business Review, 82(9), 68–75. https://hbr.org/2004/09/how-global-brands-compete
   PubMed Web of Science ®Google Scholar
• Jones, D. A., Willness, C. R., & Madey, S. (2014). Why are job seekers attracted by corporate social performance? Experimental and field tests of three signal-based mechanisms. Academy of Management Journal, 57(2), 383–404. https://doi.org/10.5465/amj.2011.0848
   Web of Science ®Google Scholar
• Kanji, G. K., & Chopra, P. K. (2010). Corporate social responsibility in a global economy. Total Quality Management, 21(2), 119–143. https://doi.org/10.1080/14783360903549808
   Web of Science ®Google Scholar
• Leclercq-Machado, L., Alvarez-Risco, A., Esquerre-Botton, S., Almanza-Cruz, C., de las Mercedes Anderson-Seminario, M., Del-Aguila-Arcentales, S., & Yáñez, J. A. (2022). Effect of corporate social responsibility on consumer satisfaction and consumer loyalty of private banking companies in Peru. Sustainability, 14(15), 9078. https://doi.org/10.3390/su14159078
   Web of Science ®Google Scholar
• LumbanGaol, G. A., Firmansyah, A., & Irawati, A. D. (2021). Intellectual capital, corporate social responsibility, and firm value in Indonesia’s banking industries. Jurnal Riset Akuntansi Terpadu, 14(1). https://doi.org/10.35448/jrat.v14i1.10229
   Google Scholar
• Maignan, I., Ferrell, O. C., & Hult, G. T. M. (1997). Corporate Citizenship: Cultural antecedents and Business benefits. Journal of the Academy of Marketing Science, 27(4), 455–469. https://doi.org/10.1177/0092070399274005
   Web of Science ®Google Scholar
• Marin, L., & Ruiz, S. (2007). “I Need You Too!” Corporate identity attractiveness for consumers and the role of social responsibility. Journal of Business Ethics, 71(3), 245–260. https://doi.org/10.1007/s10551-006-9137-y
   Web of Science ®Google Scholar
• McDonald, L. M., & Rundle‐Thiele, S. (2008). Corporate social responsibility and bank customer satisfaction a research agenda. International Journal of Bank Marketing, 26(3), 170–182. https://doi.org/10.1108/02652320810864643
   Google Scholar
• Melo, T., & Garrido‐Morgado, A. (2012). Corporate reputation: A combination of social responsibility and industry. Corporate Social Responsibility & Environmental Management, 19(1), 11–31. https://doi.org/10.1002/csr.260
   Web of Science ®Google Scholar
• Muflih, M. (2021). The link between corporate social responsibility and customer loyalty: Empirical evidence from the Islamic banking industry. Journal of Retailing & Consumer Services, 61, 102558. https://doi.org/10.1016/j.jretconser.2021.102558
   Web of Science ®Google Scholar
• Nahar, N., Mahiuddin, S., & Hossain, Z. (2021). The severity of environmental pollution in the developing countries and its remedial measures. Earth, 2(1), 124–139. https://doi.org/10.3390/earth2010008
   Google Scholar
• Narteh, B. (2013). Service quality in automated teller machines: An empirical investigation. Managing Service Quality: An International Journal, 23(1), 62–89. https://doi.org/10.1108/09604521311287669
   Google Scholar
• Narteh, B., & Braimah, M. (2020). Corporate reputation and retail bank selection: The moderating role of brand image. International Journal of Retail & Distribution Management, 48(2), 109–127. https://doi.org/10.1108/IJRDM-08-2017-0164
   Web of Science ®Google Scholar
• Neitzert, F., & Petras, M. (2022). Corporate social responsibility and bank risk. Journal of Business Economics, 92(3), 397–428. https://doi.org/10.1007/s11573-021-01069-2
   Google Scholar
• Ngoc, N. (2018). The effect of corporate social responsibility disclosure on financial performance: Evidence from credit Institutions in Vietnam. Available at SSRN 3101658, 14(4), 109. https://doi.org/10.5539/ass.v14n4p109
   Google Scholar
• Nguyen, M., Bensemann, J., & Kelly, S. (2018). Corporate social responsibility (CSR) in Vietnam: A conceptual framework. International Journal of Corporate Social Responsibility, 3(1), 1–12. https://doi.org/10.1186/s40991-018-0032-5
   Google Scholar
• NGUYEN, X. H., DANG, T. Q., DINH, T. T. Q., DO, P. T., PHAM, T. U., & MAI, D. D. (2022). The impact of corporate social responsibility on brand value and financial performance: Evidence from bancassurance service providers in vietnam. The Journal of Asian Finance, Economics & Business, 9(6), 183–194. https://doi.org/10.13106/jafeb.2022.vol9.no6.0183
   Web of Science ®Google Scholar
• Nybakk, E., & Panwar, R. (2015). Understanding instrumental motivations for social responsibility engagement in a micro‐firm context. Business Ethics: A European Review, 24(1), 18–33. https://doi.org/10.1111/beer.12064
   Web of Science ®Google Scholar
• Osakwe, C. N., Ruiz, B., Amegbe, H., Chinje, N. B., Cheah, J. H., & Ramayah, T. (2020). A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences. Journal of Retailing & Consumer Services, 56, 102182. https://doi.org/10.1016/j.jretconser.2020.102182
   Web of Science ®Google Scholar
• Osakwe, C. N., & Yusuf, T. O. (2021). CSR: A roadmap towards customer loyalty. Total Quality Management & Business Excellence, 32(13–14), 1424–1440. https://doi.org/10.1080/14783363.2020.1730174
   Web of Science ®Google Scholar
• Pérez, A., Martínez, P., & Rodríguez Del Bosque, I. (2013). The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. Service Business, 7(3), 459–481. https://doi.org/10.1007/s11628-012-0171-9
   Web of Science ®Google Scholar
• Phước Hương, L., & Công Trực, L. (2021). The role of corporate social responsibility, customer orientation and customer loyalty in banking sector in Tien Giang province. Scientific Journal of Van Hien University, 58(4), 13–26. https://doi.org/10.52932/jfm.vi58.32
   Google Scholar
• Platonova, E., Asutay, M., Dixon, R., & Mohammad, S. (2018). The impact of corporate social responsibility disclosure on financial performance: Evidence from the GCC Islamic banking sector. Journal of Business Ethics, 151(2), 451–471. https://doi.org/10.1007/s10551-016-3229-0
   Web of Science ®Google Scholar
• Rashid, H. U., Nurunnabi, M., & Rahman, M. (2020). Exploring the relationship between customer loyalty and financial performance of banks: Customer open Innovation perspective. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 108. https://doi.org/10.3390/joitmc6040108
   Google Scholar
• Rindova, V. P., Williamson, I. O., Petkova, A. P., & Sever, J. M. (2005). Being good or being known: An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Academy of Management Journal, 48(6), 1033–1049. https://doi.org/10.5465/amj.2005.19573108
   Web of Science ®Google Scholar
• Ringle, C. M., & Sarstedt, M. (2016). Gain more insight from your PLS-SEM results: The importance-performance map analysis. Industrial Management & Data Systems, 116(9), 1865–1886. https://doi.org/10.1108/IMDS-10-2015-0449
   Web of Science ®Google Scholar
• Sarstedt, M., Hair, J. F., Cheah, J., Becker, J., & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. https://doi.org/10.1016/j.ausmj.2019.05.003
   Web of Science ®Google Scholar
• Saxton, M. K. (1998). Where do reputations Come from? Corporate Reputation Review, 1(4), 393–399. https://doi.org/10.1057/palgrave.crr.1540060
   Google Scholar
• Sayani, H., & Miniaoui, H. (2013). Determinants of bank selection in the United Arab Emirates. International Journal of Bank Marketing, 31(3), 206–228. https://doi.org/10.1108/02652321311315302
   Google Scholar
• Serwadda, I. (2018). Impact of credit risk management systems on the financial performance of commercial banks in Uganda. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 66(6), 1627–1635. https://doi.org/10.11118/actaun201866061627
   Google Scholar
• Shafique, O., & Ahmad, B. S. (2022). Impact of corporate social responsibility on the financial performance of banks in Pakistan: Serial mediation of employee satisfaction and employee loyalty. Journal of Public Affairs, 22(3), e2397. https://doi.org/10.1002/pa.2397
   Web of Science ®Google Scholar
• Sobhani, F. A., Haque, A., & Rahman, S. (2021). Socially responsible HRM, employee attitude, and bank reputation: The Rise of CSR in Bangladesh. Sustainability, 13(5), 2753. https://doi.org/10.3390/su13052753
   Web of Science ®Google Scholar
• Suley, W., & Yuanqiong, H. (2019). The impact of CSR reputation and customer loyalty: The Intervening influence of perceived service quality and trust. International Journal of Research in Business and Social Science, 8(4), 185–198. https://doi.org/10.20525/ijrbs.v8i4.302
   Google Scholar
• Suyanto, S. (2021). The effect of bad credit and liquidity on bank performance in Indonesia. The Journal of Asian Finance, Economics & Business, 8(3), 451–458. https://doi.org/10.13106/jafeb.2021.vol8.no3.0451
   Web of Science ®Google Scholar
• Tien, N. H., Anh, D. B. H., & Ngoc, N. M. (2020). Corporate financial performance due to sustainable development in Vietnam. Corporate Social Responsibility & Environmental Management, 27(2), 694–705. https://doi.org/10.1002/csr.1836
   Web of Science ®Google Scholar
• Tsang, E. W. K. (1998). A longitudinal study of Singapore beverages and hotel industries. Accounting Auditing & Accountability Journal, 11(5), 624–635. https://doi.org/10.1108/09513579810239873
   Google Scholar
• Van, L. T., Vo, D. H., & Ho, C. M. (2020). Financial inclusion, corporate social responsibility and customer loyalty in the banking sector in Vietnam. Journal of International Studies, 13(4), 9–23. https://doi.org/10.14254/2071-8330.2020/13-4/1
   Google Scholar
• Woo, H., & Jin, B. (2016). Apparel firms’ corporate social responsibility communications: Cases of six firms from an institutional theory perspective. Asia Pacific Journal of Marketing & Logistics, 28(1), 37–55. https://doi.org/10.1108/apjml-07-2015-0115
   Web of Science ®Google Scholar
• Wu, M., & Shen, C. (2013). Corporate social responsibility in the banking industry: Motives and financial performance. Journal of Banking and Finance, 37(9), 3529–3547. https://doi.org/10.1016/j.jbankfin.2013.04.023
   Web of Science ®Google Scholar
• Zaid, M. K. S. A., & Al-Manasra, E. A. (2013). The impact of corporate social responsibility dimensions on organizational attractiveness in Jordanian commercial banks. European Journal of Business and Management, 5(12), 175–183. https://citeseerx.ist.psu.edu/document?repid=rep1&type=pdf&doi=11677e72480f5138c7b57f3936c340e6f1abc0c2
   Google Scholar
• Zhang, Q., Cao, M., Zhang, F., Liu, J., & Li, X. (2020). Effects of corporate social responsibility on customer satisfaction and organizational attractiveness: A signaling perspective. Business Ethics: A European Review, 29(1), 20–34. https://doi.org/10.1111/beer.12243
   Web of Science ®Google Scholar
• Zheng, Y., Rashid, H. U., Siddik, A. B., Wei, W., & Hossain, S. Z. (2022). Corporate social responsibility disclosure and firm ’ s productivity: Evidence from the banking industry in Bangladesh. Sustainability, 14(10), 6237. https://doi.org/10.3390/su14106237
   Web of Science ®Google Scholar